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2016 Speakers

Denver Broncos quarterback Peyton Manning (18) October 10, 2015.  (Photo: © Eric Lars Bakke/ Denver Broncos)

Peyton Manning

Former NFL Quarterback & Two-Time Super Bowl Champion

Leading a Team to Championship

If anyone knows about leading a team, it’s legendary quarterback Peyton Manning. The NFL’s only…

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Mary Anne Brelinsky

President, EDF Energy Services

Disrupting the Utility Industry & Addressing Today’s Transformational Energy Challenges

Technology advancements and aging infrastructure are creating unprecedented transformational change in the energy space. Both…

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Rudy Wolf

Director, Enterprise Change, PG&E

The Professional Advantage of Mindfulness

Mindfulness training has taken off around the world for good reason. Thousands of studies have…

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Paul Caffery

Senior Director Enterprise Mobility Strategies, PG&E

Utilizing an Agile Methodology to Challenge the Way Utilities Do Business

At PG&E, we have reengineered our work processes and are helping our people reimagine how…

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Greg McKeown

CEO, THIS Inc

Essentialism: The Disciplined Pursuit of Less

The “Way of the Essentialist” isn’t about getting more done in less time, it’s about…

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Mark Weatherford

SVP & Chief Cybersecurity Strategist, vArmour; First Deputy Under-Secretary for Cybersecurity, U.S. Department of Homeland Security

You’ve Been Hacked: How to Protect Your Company, Employees & Shareholders

What’s more important than protecting your sensitive employee and customer information, your critical business strategies…

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Scott King

Director, Information Security, San Diego Gas & Electric

Practical Implementation of Threat Based Security Operations

With the rapid technology adoption supporting critical utility operations, a security program must adapt to…

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Lloyd Adams

National Vice President, Utilities, SAP

Closing Remarks

Conference Welcome

Leading a Team to Championship

If anyone knows about leading a team, it’s legendary quarterback Peyton Manning. The NFL’s only…

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Joe Burton

Founder & CEO, Whil Concepts, Inc.

The Professional Advantage of Mindfulness

Mindfulness training has taken off around the world for good reason. Thousands of studies have…

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Ken Van Tassell

IT Team Lead, Sempra Energy

Sempra Energy Utilities Deploys SAP HANA & Takes Reporting to a New Level

Sempra Energy Utilities worked with IBM to undertake a major effort to improve and upgrade…

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Charles Kelley

Business Process Analyst, Fairfax Water

Fairfax Water’s Customer Self-Service Journey using SAP Multi-Channel Foundation for Utilities

Fairfax Water deployed an innovative cloud-based and mobile customer portal built on Smart Utility Systems’…

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Kevin Morrow

Product Manager , SAP

SAP Geographical Enablement Framework – Act on Insights with the Spatially-Enabled SAP Business Suite

Having a GIS-centric approach for dealing with mission critical assets is best practice in many…

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Sam Cutruzzula

ERP Manager, Salt River Project

Ariba Customer Succes Story Panel

Transforming your procurement organization may seem like a huge undertaking. You’re not alone. Join this…

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Tomomichi Seki

Managing Executive Officer, Tokyo Electric Power Company Holdings, Inc.

TEPCO’s Strategy Toward the Digital Utility in the New Competitive Market

Introduce the TEPCO’s future vision of the digital utility. In preparation for both the full…

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Karsten Hauschild

Solution Manager , SAP

SAP Geographical Enablement Framework – Act on Insights with the Spatially-Enabled SAP Business Suite

Having a GIS-centric approach for dealing with mission critical assets is best practice in many…

Read more >

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Jennifer Lerner

Senior Financial Analyst, NiSource

Concur Implementations: Public Utility & Gas Pipeline Companies During Company Separations

Learn how NiSource was able to implement a solution in 8 months to support thousands…

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Grace Brosnon

Manager, IT, City of Tacoma

Ariba Customer Succes Story Panel

Transforming your procurement organization may seem like a huge undertaking. You’re not alone. Join this…

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Cijo Joseph

Head of Applications Development & Support, British Gas

How Enduring Smart Infrastructure Program will Deliver New Smart Metering Infrastructure for British Gas

Join this session to learn how British Gas was able to comply with regulatory obligations…

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Len Harms

Chief Strategy Officer, Vesta Partners

Asset Data Management: Deep Dive Into Master Data, Asset Intelligence Network & Spatial

The analysis that comes from data can change the way a company operates. There has…

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Doug Culpepper

SAP HANA Solution Engineer, SAP

Agile Development & Analytics: The New Way of Doing it with HANA Cloud Platform

To excel in the new energy era, you need an agile development platform to rapidly…

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Bob Rountree

Account Executive, Platform Solutions, SAP

Agile Development & Analytics: The New Way of Doing it with HANA Cloud Platform

To excel in the new energy era, you need an agile development platform to rapidly…

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Sara Sullivan

Senior Director of Sales Engineers, SAP Fieldglass

Total Talent Management – Holistically Manage Your Workforce

By 2017, 41 percent of the workforce will be comprised of external workers. Knowing this,…

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Charan Enugula

ERP Technical/Functional Analyst II, Metropolitan Utilities District Omaha

Integrating Click Scheduler with Mapping & Electronic Service Orders for Automated Dispatching

Come learn how Metropolitan Utilities District Omaha increased efficiency with automated order assignment and dispatching…

Read more >

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Jeff Farney

Director of Information Technology, Southwest Water Company

Jump Starting Service Using Utegration’s Mobius / MCF at Southwest Water

Taking care our customer is paramount and this new technology platform gives them flexibility and…

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Margo Fengler-Nunn

Technical Customer Service Rep, Tacoma Public Utilities

Improving Billing Agent UI Experience While Improving Billing KPIs

This presentation will include the technical activities to achieve project goals and an overview of…

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Tahir Mehmood

IT Lead, NRG Energy

CRM on HANA & Impact on User Experience

Learn how NRG was able to lead its most seamless project integration to date with…

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Peter Maier

General Manager, Energy& Natural Resources Industries, SAP

Jumpstart Welcome

Closing Remarks

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Steven Kalashian

Vice President HR, New York Power Authority

Orchestrating Change

During NYPA’s implementation of SAP Success Factors, we formalized and piloted a change management practice…

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Felicia Zakaria

Senior Director - HR Operations, NRG Energy

The Road to HR Datafication for NRG:

NRG began a whirlwind HR and systems transformation journey with the implementation of SuccessFactors  in…

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Henry Bailey

Global Vice President, Head of Utilities Industry Business Unit, SAP

The Digital Roadmap for the Reimagined Utility

Reimagining the utilities business will shape the Digital Energy Network that overlays and complements the…

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Mohammed Jamaluddin

Support Architect, SAP

Real-Time FERC Reporting on SAP S/4HANA

Like many Corporations in the US Utility Industry, National Grid, a UK based Energy Company…

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Paul Kurchina

Community Advocate, ASUG

ASUG Utilities Enterprise Architects Meet Up

If you're in the unique role of an Enterprise Architect at your utility, then you…

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Brian Cornwall

Manager, FI Master Data, National Grid

Real-Time FERC Reporting on SAP S/4HANA

Like many Corporations in the US Utility Industry, National Grid, a UK based Energy Company…

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Ricky Cheng

HANA Cloud Platform & Mobility Architect, SAP

Agile Development & Analytics: The New Way of Doing it with HANA Cloud Platform

To excel in the new energy era, you need an agile development platform to rapidly…

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Phil Awtry

IT Consultant - Architecture & Projects, Nebraska Public Power District

ASUG Utilities Enterprise Architects Meet Up

If you're in the unique role of an Enterprise Architect at your utility, then you…

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Chris Pauxtis

Senior Director SAP Database & Technology GTM, SAP

Agile Development & Analytics: The New Way of Doing it with HANA Cloud Platform

To excel in the new energy era, you need an agile development platform to rapidly…

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Rory Shaffer

Solution Manager, SAP

Mobility Workshop

Utilities cannot afford to miss the strategic advantages that mobile technologies offer. In this workshop,…

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Robert Straubinger

Industry Solution Manager, SAP

Mobility Workshop

Utilities cannot afford to miss the strategic advantages that mobile technologies offer. In this workshop,…

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Marc Kinast

Director Business Development, Celonis

Leverage Big Data Analytics to Find the Real Reasons Your Processes are Not Performing – From Contract Implementation Times to Invoicing and Everything in Between

What if we told you that you could reduce contract implementation times by 36% or…

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Emma Lawrence

Customer Solutions Director, Utilities Central

Expanding Customer Reach – Learn How SAP Can Improve Engagement and Wallet Share

How do you continuously drive adoption of your services using a deep customer profile and…

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Juergen Kuhmann

Industry Principal, Customer Engagement & Commerce, SAP

Expanding Customer Reach – Learn How SAP Can Improve Engagement and Wallet Share

How do you continuously drive adoption of your services using a deep customer profile and…

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Michael Jordan

VP EAM Business Practice, Utopia Global, Inc.

Asset Data Management: Deep Dive Into Master Data, Asset Intelligence Network & Spatial

The analysis that comes from data can change the way a company operates. There has…

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Russell Hull

Chief Support Architect for Digital Business Services, SAP

Simplify the Challenges of Big Data with the SAP HANA Platform HANA Vora & Hadoop

Simplify the challenges of Big Data. Learn how CenterPoint Energy partnered with SAP, HP, and…

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Use Case of SAP HANA Data Tiering Technology & VORA/Hadoop

Simplify the challenges of Big Data. Learn how CenterPoint Energy partnered with SAP, HP and…

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Dominick Huang

Senior Manager of Enterprise Architecture & Technology, CenterPoint Energy

Simplify the Challenges of Big Data with the SAP HANA Platform HANA Vora & Hadoop

Simplify the challenges of Big Data. Learn how CenterPoint Energy partnered with SAP, HP, and…

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Use Case of SAP HANA Data Tiering Technology & VORA/Hadoop

Simplify the challenges of Big Data. Learn how CenterPoint Energy partnered with SAP, HP and…

Read more >

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Rick Cutter

Managing Partner, ACC Utility Partner

Best Practices for Planning and Execution of a Large SAP CRB Program

Come hear how one utility is quietly implementing SAP capabilities in an efficient and measurable…

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Christopher Collins

Manager Procurement Systems, Spectra Energy

Spectra Energy’s Success Story Deploying Ariba’s eSourcing & Contract Management

Prior to 2014 Spectra Energy operated as 3 different Business Units on three different SAP…

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Jeff Smith

Business Process Analyst, Fairfax Water

Focus on EAM: Top 10 Ways to Squeeze More Value from Your SAP EAM Investments

On your journey with SAP’s Enterprise Asset Management (EAM) solutions you are continually looking for…

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Victor Bulerez

Director, NRG Energy

CRM on HANA & Impact on User Experience

Learn how NRG was able to lead its most seamless project integration to date with…

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Dieter Korber

Dieter Korber

Global Vice President/Head of Product Management Utilities, SAP AG

The Digital Roadmap for the Reimagined Utility

Reimagining the utilities business will shape the Digital Energy Network that overlays and complements the…

Read more >

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Christine Wilhelm

Manager, Project Management Office, New York Power Authority

Orchestrating Change

During NYPA’s implementation of SAP Success Factors, we formalized and piloted a change management practice…

Read more >

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Marisa Montrasio

Senior Manager, Deloitte

SAP Reporting & Analytics in Power & Utilities Demystified

Manual reporting processes no more! Learn how Snohomish County Public Utility District (SnoPUD) developed a…

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Phil Prentiss

Senior Application Analyst, Snohomish County

SAP Reporting & Analytics in Power & Utilities Demystified

Manual reporting processes no more! Learn how Snohomish County Public Utility District (SnoPUD) developed a…

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Mark Paparelli

Director Procurement, Indirects Category, National Grid

National Grid’s Success Story Using SAP’s Cloud Procurement

National Grid embarked on a journey in August 2014 to replace the on-premise SUS Supplier…

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Ariba Customer Succes Story Panel

Transforming your procurement organization may seem like a huge undertaking. You’re not alone. Join this…

Read more >

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Amandeep Aggarwal

Manager, PwC

Mobilizing the Utilities Workforce at PG&E

After a Gas Pipeline incident in 2010, PG&E took on the challenge of updating its…

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Mark Bartlett

Director of Sales - Western Americas, SAP Fieldglass

Total Talent Management – Holistically Manage Your Workforce

By 2017, 41 percent of the workforce will be comprised of external workers. Knowing this,…

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Darby Brennan

IT Project Manager, Chief, PG&E

Mobilizing the Utilities Workforce at PG&E

After a Gas Pipeline incident in 2010, PG&E took on the challenge of updating its…

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Cory King

Head of Utility Solutions, HCL

Cloudy with a Chance of HANA

Using a cloud infrastructure, Washington Gas and HCL were able to quickly transition a SAP…

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Nasser Akari

Division Head, Business Transformation Office, Washington Gas

Best Practices for Planning and Execution of a Large SAP CRB Program

Come hear how one utility is quietly implementing SAP capabilities in an efficient and measurable…

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Cloudy with a Chance of HANA

Using a cloud infrastructure, Washington Gas and HCL were able to quickly transition a SAP…

Read more >

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Suzanne Audiss

Account Executive, Ariba Cloud Commerce, SAP

Ariba Customer Succes Story Panel

Transforming your procurement organization may seem like a huge undertaking. You’re not alone. Join this…

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Achim Krüger

VP Operational Excellence Solutions, SAP

Asset Management Round Table Discussion

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Scott Wheeler

Chief Operation Officer, Purchasing Power

On the Forefront of an SAP Hybris Platform Expansion

Utilities are reaching beyond their core business and into alternative segments in an attempt to…

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Traci Krueger

Change Leadership Consultant, PG&E

Change Leadership & the Mindset Shift: It’s Bigger Than You Think

Our team leveraged a Change Leadership methodology and an internal change team to ensure early…

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David Hilario

Change Leadership Consultant, PG&E

Change Leadership & the Mindset Shift: It’s Bigger Than You Think

Our team leveraged a Change Leadership methodology and an internal change team to ensure early…

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Andrew Joo

SAP Analytics Go-To-Market Leader, IBM

American Water Succeeds with Big Bang Suite on HANA Migration

Come learn how: American Water was able to significantly improve overnight batch processes thus reducing…

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Sempra Energy Utilities Deploys SAP HANA & Takes Reporting to a New Level

Sempra Energy Utilities worked with IBM to undertake a major effort to improve and upgrade…

Read more >

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Lorie Mariano

IT Manager, BI & Analytics, Sempra Energy

Sempra Energy Utilities Deploys SAP HANA & Takes Reporting to a New Level

Sempra Energy Utilities worked with IBM to undertake a major effort to improve and upgrade…

Read more >

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Andrea Wittrock

Senior Manager, Accenture

Concur Implementations: Public Utility & Gas Pipeline Companies During Company Separations

Learn how NiSource was able to implement a solution in 8 months to support thousands…

Read more >

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Don Lytle

ERP Technical/Functional Analyst II, Metropolitan Utilities District Omaha

Integrating Click Scheduler with Mapping & Electronic Service Orders for Automated Dispatching

Come learn how Metropolitan Utilities District Omaha increased efficiency with automated order assignment and dispatching…

Read more >

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Sue Daulton

Management Analyst, Tacoma Public Utilities

Improving Billing Agent UI Experience While Improving Billing KPIs

This presentation will include the technical activities to achieve project goals and an overview of…

Read more >

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Sue Boylan

HR Executive Advisor, SAP SuccessFactors

The Appification of HR

Based on Josh Bersin’s 10 technology disruptors for 2016 he is predicting a significant shift…

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Janet Redmond

HR GRC Case Manager, PG&E

Data Quality & Reporting: Stepping Back to Go Forward

PG&E used its “Improve SAP (iSAP)” initiative to focus on data integrity, quality and developed…

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Cherine Acoury

Senior Project Manager, PSEG

Switch the Change On! Get Invoiced, Get Paid! ARIBA!

Learn how PSEG rolled out Ariba to 14,000 employees – using a comprehensive organizational change…

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Krishna Karunakaram

IT-Smart Energy Program Manager, Consumers Energy

Smart Energy: Release (Five) Customer Benefits through Advanced Metering Infrastructure (AMI)

The Consumers Energy and HCL led Smart Energy Release 5 team successfully implemented two Dynamic…

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Giancarlo Reyes

COO & Guru of Billing, Avertra

Simplification of SAP Support Through Optimization of the Rates Engine

After optimization of the billing schema, maintenance for the internal support team was reduced by…

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Simplification of SAP Support through Optimization of the Rates Engine

After optimization of the billing schema, maintenance for the internal support team was reduced by…

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Kim Buss

Consultant IT Application, People’s Natural Gas

Simplification of SAP Support Through Optimization of the Rates Engine

After optimization of the billing schema, maintenance for the internal support team was reduced by…

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Simplification of SAP Support through Optimization of the Rates Engine

After optimization of the billing schema, maintenance for the internal support team was reduced by…

Read more >

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Prashant Gupta

Capability Lead NA SAP for Utilities, Capgemini

City of Kitchener Utilities and Property Tax: A City’s Transformation Story

The City of Kitchener has implemented a new CIS which is fully integrated and allows…

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Alex Ahkoon

Manager, SAP Business Solutions, City of Kitchener

City of Kitchener Utilities and Property Tax: A City’s Transformation Story

The City of Kitchener has implemented a new CIS which is fully integrated and allows…

Read more >

Joyce Evans_800x800

Joyce Evans

Director, Revenue, City of Kitchener

City of Kitchener Utilities and Property Tax: A City’s Transformation Story

The City of Kitchener has implemented a new CIS which is fully integrated and allows…

Read more >

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Yvon Joly

Manager, FERC Reporting, National Grid

Real-Time FERC Reporting on SAP S/4HANA

Like many Corporations in the US Utility Industry, National Grid, a UK based Energy Company…

Read more >

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Ingo Gulde

Principal Business Process Consultant, SAP

Drive Tangible Results & Optimize Processes with SAP Sustainability Solutions

Through implementing SAP Sustainability Solutions at SCE, we reduced our cost of ownership through simplification,…

Read more >

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Douglas Ciolli

Principal Project Manager, Southern California Edison

Drive Tangible Results & Optimize Processes with SAP Sustainability Solutions

Through implementing SAP Sustainability Solutions at SCE, we reduced our cost of ownership through simplification,…

Read more >

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Lance Brown

Vice President of Customer Service Solutions, Smart Utility Systems

Fairfax Water’s Customer Self-Service Journey using SAP Multi-Channel Foundation for Utilities

Fairfax Water deployed an innovative cloud-based and mobile customer portal built on Smart Utility Systems’…

Read more >

Marcus Berry_800x800

Marcus Berry

SAP Support Supervisor, Fairfax Water

Fairfax Water’s Customer Self-Service Journey using SAP Multi-Channel Foundation for Utilities

Fairfax Water deployed an innovative cloud-based and mobile customer portal built on Smart Utility Systems’…

Read more >

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Venkatraman Komanduri

Senior Director SAP, Cognizant

How Enduring Smart Infrastructure Program will Deliver New Smart Metering Infrastructure for British Gas

Join this session to learn how British Gas was able to comply with regulatory obligations…

Read more >

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Tanya Tetzlaff

Supervisor, IT Billing & Finance Systems, FortisAlberta

SAP HANA, Fiori & EDM to Build New Load Settlement Application

Come hear how Fortis Alberta used SAP HANA, Fiori & EDM to build new load…

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Robert Decius

IT Manager Power Generations Systems, PG&E

PG&E Enhances Asset Management & O&M by Converging IoT Systems

Learn how PG&E leveraged not only mature SAP technologies of SAP EAM, MII, PPM but…

Read more >

Farah Bustos_800x800

Farah Bustos

Program Manager, PG&E

PG&E Enhances Asset Management & O&M by Converging IoT Systems

Learn how PG&E leveraged not only mature SAP technologies of SAP EAM, MII, PPM but…

Read more >

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Charlie Bratton

Director, Customer Operations, Sharyland Utilities

An Inside Look: How a Cloud-Based CIS Will Support Sharyland Utilities’ Business, Now & Later

Sharyland Utilities went live on SAP Customer Relationship Management & Billing for Utilities running on…

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BJ Flowers

Director, Operations Intelligence, Sharyland Utilities

An Inside Look: How a Cloud-Based CIS Will Support Sharyland Utilities’ Business, Now & Later

Sharyland Utilities went live on SAP Customer Relationship Management & Billing for Utilities running on…

Read more >

Thomas LaVeck_800x800

Thomas LaVeck

Time Governance Manager, National Grid

Leveraging Fiori to Transform the Timekeeping Process

Through a larger corporate initiative to deliver productivity improvements to front-line supervisors, Fiori was selected…

Read more >

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Gerard Huntley

Director, Time to Pay, National Grid

Leveraging Fiori to Transform the Timekeeping Process

Through a larger corporate initiative to deliver productivity improvements to front-line supervisors, Fiori was selected…

Read more >

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Kai Bi

Director of Product Development, Utegration

Exploring the Path to SAP S/4HANA

CenterPoint will provide lessons learned and perspectives on its “migration prototype” through SAP’s Central Finance.…

Read more >

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Gary Hayes

CIO, CenterPoint Energy

Exploring the Path to SAP S/4HANA

CenterPoint will provide lessons learned and perspectives on its “migration prototype” through SAP’s Central Finance.…

Read more >

Benjamin Mansi_800x800

Benjamin Mansi

Senior Vice President, Vesta Partners

Three Month Enterprise Asset Management “EAM” Project for 11 Hydro Plants

When Northwestern Energy faced a deadline to install a maintenance management system for it’s hydroelectric…

Read more >

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Amber Osterman

IT EAM Lead, Northwestern Energy, Vesta Partners

Three Month Enterprise Asset Management “EAM” Project for 11 Hydro Plants

When Northwestern Energy faced a deadline to install a maintenance management system for it’s hydroelectric…

Read more >

Tim Epp_800x800

Tim Epp

Business Consultant, Snohomish County PUD

Focus on Engineers by Implementing SAP Asset Lifecycle Accounting

One of the primary goals for the solution was to enable the engineers to focus…

Read more >

Tommy Acers_800x800

Tommy Acers II

ERP Technical/ Functional Analyst, SAP, Metropolitan Utilities District Omaha

Integrating SAP ISU/PM & ESRI GIS by Utilizing SAP’s Geographic Enablement (GEO.e) Technology

The GeoSync solution allows Metropolitan Utilities District Omhaha to keep GIS users working in GIS…

Read more >

Muneesh Narakula_800x800

Muneesh Narakula

Architect , TXU Energy

Integrating SAP Hybris Billing for Non-Utility Product Billing & Invoicing

TXU’s conversion to SAP Hybris Billing has enabled billing charges in advance and bill processing…

Read more >

Zankhana Kapadia_800x800

Zankhana Kapadia

Manager, Billing Solutions, TXU Energy

Integrating SAP Hybris Billing for Non-Utility Product Billing & Invoicing

TXU’s conversion to SAP Hybris Billing has enabled billing charges in advance and bill processing…

Read more >

 
 

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Recent Comments

    Leading a Team to Championship

    If anyone knows about leading a team, it’s legendary quarterback Peyton Manning. The NFL’s only five-time Most Valuable Player and a 14-time Pro Bowl selection, Peyton has earned his place among the greatest quarterbacks in league history. During his NFL career, Peyton led the Colts franchise to its first World Championship in 36 years during the 2006 season, earning MVP honors in the Colts’ 29-17 win over the Chicago Bears in Super Bowl XLI. This past season, he led the Denver Broncos to a 24-10 win over the Carolina Panthers in Super Bowl 50, making him the first starting quarterback in NFL history to win a Super Bowl with two different teams. He has also been named Sportsman of the Year by Sports Illustrated in 2013.

    For his actions off the field, Manning was honored as the recipient of the Byron “Whizzer” White Humanitarian Award and the NFL’s Walter Payton Man of the Year in 2005 as well as the Bart Starr Award in 2015. Manning serves as a member of the American Red Cross National Celebrity Cabinet and The Pat Summit Foundation Advisory Board. He and his wife, Ashley, established the PeyBack Foundation in 1999 to promote the future success of disadvantaged youth by assisting programs that provide leadership and growth opportunities for children at risk. The PeyBack Foundation has provided more than $10 million of impact to at-risk youth through its grants and programs since its inception. Manning continues to maintain a strong relationship with St. Vincent’s Children’s Hospital (Indianapolis), which in 2007 was renamed the “Peyton Manning Children’s Hospital at St. Vincent.”


    Join Peyton for this exciting keynote with Lloyd Adams, national vice president, utilities, SAP North America. Lloyd is responsible for sales and customer relations in the SAP utilities North America practice.


    Previously, Lloyd served as chief operating officer for SAP Americas’ regulated industries team, which includes the utilities practice. In this role, his key responsibilities consisted of core operations and all facets of business growth. Additionally, he directly managed a number of teams involved in customer support and business development, including value engineering as well as ecosystem and channels.


    Lloyd also previously served as chief of staff for SAP North America, a role in which he was the point of connection between the office of the president and all parts of the business. In that role, he was responsible for the holistic management of the Regional President’s office, ensuring quick and full execution of programs and communications, balancing the President’s responsibilities to North America employees, customers, and the SAP Executive Board.

    Disrupting the Utility Industry & Addressing Today’s Transformational Energy Challenges

    Technology advancements and aging infrastructure are creating unprecedented transformational change in the energy space. Both in wholesale and retail markets, energy companies are being forced to be more innovative to meet end-use customer requirements. Customers are becoming more savvy about energy procurement and creative with how they want to solve these challenges. Mary Anne Brelinsky, President of EDF Energy Services, will discuss some of the most disruptive factors impacting our power grids and how successful companies are adapting to embrace these changes

    The Professional Advantage of Mindfulness

    Mindfulness training has taken off around the world for good reason. Thousands of studies have shown that mindfulness training provides a wide array of health and performance benefits. Global companies are embracing mindfulness training as a competitive advantage for employee resiliency and performance. Join Whil founder and CEO, Joe Burton, as he shares his unexpected journey from Global COO in a public company to a digital wellness entrepreneur. Learn about the tidal wave of mindfulness research that's fueling the hottest topic in stress resiliency and mental wellbeing. Joe will share how attention and awareness practices can help employees reduce stress and anxiety while improving focus, safety and performance.

    Rudy Wolf, Director, Enterprise Change, PG&E will join Joe to share how his utility organization has adopted mindfulness practices into the workplace. PG&E has hired and trained a team of skilled, experienced professionals to apply a holistic approach for leading change that goes well beyond the typical realm of change management. The approach combines project leadership, project governance, and personal development along with a new way of thinking about the change to help impact individuals and their leadership. This is all done by leveraging a repeatable, disciplined approach that can be taught and used by anyone who is willing to learn. Rudy will share how mindfulness practices have led to a safer workplace environment and the positive impact it can have at your utility.

    Utilizing an Agile Methodology to Challenge the Way Utilities Do Business

    At PG&E, we have reengineered our work processes and are helping our people reimagine how they think about their jobs and the business. By thinking mobile first, we have changed the business to an agile enterprise on the cusp of the digital era. Living by the principle “fail fast” we were able to develop four apps in 48 hours, a process that used to take months. Although not perfect, end users were amazed at the experience and could provide real-time feedback for improvements. The technology at work for a utility organization should not feel like stepping on to the set of The Flintstones. Using SAP as the core of all our data, we have developed the applications to put information at the fingertips of our employees to make better, cost effective and high value decisions.

    Essentialism: The Disciplined Pursuit of Less

    The “Way of the Essentialist” isn’t about getting more done in less time, it’s about getting only the right things done. It is not a time management strategy or a productivity technique. It is a systematic discipline for discerning what is absolutely essential, then eliminating everything that is not, so we can make the highest possible contribution towards the things that really matter. By applying a more selective criteria for what is Essential, the disciplined pursuit of less empowers us to reclaim control of our own choices on where to spend our precious time and energy instead of giving others the implicit permission to choose for us. Essentialism is not one more thing, it’s a whole new way of doing everything. This keynote is a must-hear for any leader, manager or individual who wants to learn how to do less, but better, in every area of their lives. Essentialism is a movement whose time has come.

    You’ve Been Hacked: How to Protect Your Company, Employees & Shareholders

    What’s more important than protecting your sensitive employee and customer information, your critical business strategies and your corporate intellectual property. Nothing!

    In the literal blink of an eye, malicious insiders and cyber criminals can compromise the security of your company and destroy years of business success and corporate good will. Couple the dynamic cyber threat landscape with the financial exposure and risks resulting from your data falling into the wrong hands, and you’ve identified the most critical issue facing your company today. Join international cybersecurity expert, Mark Weatherford, for a keynote you will never forget and your business can’t afford to miss.

    Mark will discuss critical relationships between the public and private sectors and highlight the many complexities surrounding the Internet of Things and the convergence of IT, OT and physical security. Finally, Mark will propose that your path to the Cloud is inevitable and how this technology shift is creating profound opportunities for you to develop a better organizational security posture.

    Practical Implementation of Threat Based Security Operations

    With the rapid technology adoption supporting critical utility operations, a security program must adapt to address the most significant risks while paying close attention to the threats. Old school methodologies for solving security challenges do not scale nor make financial sense in a world where motivated attackers are incredibly successful at penetrating their targets. Companies have to adapt to a model where threat intelligence drives security operations and investments. This keynote will focus on the practical implementation of threat based security operations and how to translate those concepts to senior management and your board of directors.

    Leading a Team to Championship

    If anyone knows about leading a team, it’s legendary quarterback Peyton Manning. The NFL’s only five-time Most Valuable Player and a 14-time Pro Bowl selection, Peyton has earned his place among the greatest quarterbacks in league history. During his NFL career, Peyton led the Colts franchise to its first World Championship in 36 years during the 2006 season, earning MVP honors in the Colts’ 29-17 win over the Chicago Bears in Super Bowl XLI. This past season, he led the Denver Broncos to a 24-10 win over the Carolina Panthers in Super Bowl 50, making him the first starting quarterback in NFL history to win a Super Bowl with two different teams. He has also been named Sportsman of the Year by Sports Illustrated in 2013.

    For his actions off the field, Manning was honored as the recipient of the Byron “Whizzer” White Humanitarian Award and the NFL’s Walter Payton Man of the Year in 2005 as well as the Bart Starr Award in 2015. Manning serves as a member of the American Red Cross National Celebrity Cabinet and The Pat Summit Foundation Advisory Board. He and his wife, Ashley, established the PeyBack Foundation in 1999 to promote the future success of disadvantaged youth by assisting programs that provide leadership and growth opportunities for children at risk. The PeyBack Foundation has provided more than $10 million of impact to at-risk youth through its grants and programs since its inception. Manning continues to maintain a strong relationship with St. Vincent’s Children’s Hospital (Indianapolis), which in 2007 was renamed the “Peyton Manning Children’s Hospital at St. Vincent.”


    Join Peyton for this exciting keynote with Lloyd Adams, national vice president, utilities, SAP North America. Lloyd is responsible for sales and customer relations in the SAP utilities North America practice.


    Previously, Lloyd served as chief operating officer for SAP Americas’ regulated industries team, which includes the utilities practice. In this role, his key responsibilities consisted of core operations and all facets of business growth. Additionally, he directly managed a number of teams involved in customer support and business development, including value engineering as well as ecosystem and channels.


    Lloyd also previously served as chief of staff for SAP North America, a role in which he was the point of connection between the office of the president and all parts of the business. In that role, he was responsible for the holistic management of the Regional President’s office, ensuring quick and full execution of programs and communications, balancing the President’s responsibilities to North America employees, customers, and the SAP Executive Board.

    The Professional Advantage of Mindfulness

    Mindfulness training has taken off around the world for good reason. Thousands of studies have shown that mindfulness training provides a wide array of health and performance benefits. Global companies are embracing mindfulness training as a competitive advantage for employee resiliency and performance. Join Whil founder and CEO, Joe Burton, as he shares his unexpected journey from Global COO in a public company to a digital wellness entrepreneur. Learn about the tidal wave of mindfulness research that's fueling the hottest topic in stress resiliency and mental wellbeing. Joe will share how attention and awareness practices can help employees reduce stress and anxiety while improving focus, safety and performance.

    Rudy Wolf, Director, Enterprise Change, PG&E will join Joe to share how his utility organization has adopted mindfulness practices into the workplace. PG&E has hired and trained a team of skilled, experienced professionals to apply a holistic approach for leading change that goes well beyond the typical realm of change management. The approach combines project leadership, project governance, and personal development along with a new way of thinking about the change to help impact individuals and their leadership. This is all done by leveraging a repeatable, disciplined approach that can be taught and used by anyone who is willing to learn. Rudy will share how mindfulness practices have led to a safer workplace environment and the positive impact it can have at your utility.

    Sempra Energy Utilities Deploys SAP HANA & Takes Reporting to a New Level

    Sempra Energy Utilities worked with IBM to undertake a major effort to improve and upgrade its SAP Business Warehouse (SAP BW) platform.  This effort included consolidating multiple SAP BW production environments, upgrading to SAP BW v7.4, migrating from Oracle to SAP HANA, upgrading to Business Objects 4.1, and implementing SAP BW Near-Line Storage (NLS).  This resulted in faster data-loading time and job execution, increased efficiencies and a dramatic 70% to 80% decrease in month-end closing and reporting time.  Come and hear how Sempra completed this project in five (5) months!

    Fairfax Water’s Customer Self-Service Journey using SAP Multi-Channel Foundation for Utilities

    Fairfax Water deployed an innovative cloud-based and mobile customer portal built on Smart Utility Systems’ Smart Customer Mobile (SCM) platform for 60,000 of its customers in April 2016. In less than one month since the launch, thousands of customers are able to monitor and manage their water consumption like never before. Customers can view their information in real-time online or from any mobile device to compare usage and benefit from several self-service functionalities including turn on/turn off services. This empowers customers with more insight and control, resulting in increased direct engagement. The real-time, two-way communication capabilities support more efficient and cost effective ways to respond to inquiries, thereby improving Fairfax Water’s customer experience.

    Learn about Fairfax Water's use of Smart Utility Systems’ Smart Customer Mobile platform with SAP's Multi-channel Foundation, enabling customer self-service on the web and mobile in each of the following areas:


    • User and account management

    • Billing

    • Payments

    • Reporting

    SAP Geographical Enablement Framework – Act on Insights with the Spatially-Enabled SAP Business Suite

    Having a GIS-centric approach for dealing with mission critical assets is best practice in many industries. The SAP Geographical Enablement Framework works as the foundation to extend business data, for SAP Business Suite applications, with geometric attributes. As a framework leveraging the spatial capabilities inherent in SAP HANA it enables organizations to develop geospatially enriched business objects, such as master data and transactions, and makes them accessible from within SAP business applications as well as external GIS systems. This sessions will give you an overview of the spatial capabilities within the SAP portfolio, the geo framework roadmap, the architecture with its inherent benefits, and a live demo of geospatial interactions between the SAP Business Suite and the Esri ArcGIS platform.

    Ariba Customer Succes Story Panel

    Transforming your procurement organization may seem like a huge undertaking. You’re not alone. Join this interactive panel of your peers who have leveraged technology solutions from SAP Ariba to achieve procurement excellence. You’ll gain invaluable insights and tips from the City of Tacoma, Salt River Project & National Grid to help you in your utilities’ procurement transformation. This is a collaborative panel discussion, so bring your questions and know-how!

    TEPCO’s Strategy Toward the Digital Utility in the New Competitive Market

    Introduce the TEPCO’s future vision of the digital utility. In preparation for both the full market deregulation and the transition to holding company system this April, TEPCO has expeditiously introduced a SAP based CIS system to enhance customer relations and services, as well as a wheeling management system to support smart metering and supplier switching. TEPCO aim to enable Digital Transformation and Innovative Services through IoT and Bigdata. We will present highlights of these system development and the future digitalization strategy in the new competitive market.

    SAP Geographical Enablement Framework – Act on Insights with the Spatially-Enabled SAP Business Suite

    Having a GIS-centric approach for dealing with mission critical assets is best practice in many industries. The SAP Geographical Enablement Framework works as the foundation to extend business data, for SAP Business Suite applications, with geometric attributes. As a framework leveraging the spatial capabilities inherent in SAP HANA it enables organizations to develop geospatially enriched business objects, such as master data and transactions, and makes them accessible from within SAP business applications as well as external GIS systems. This sessions will give you an overview of the spatial capabilities within the SAP portfolio, the geo framework roadmap, the architecture with its inherent benefits, and a live demo of geospatial interactions between the SAP Business Suite and the Esri ArcGIS platform.

    Concur Implementations: Public Utility & Gas Pipeline Companies During Company Separations

    Learn how NiSource was able to implement a solution in 8 months to support thousands of report submissions / approvals. This provided the ability for data to flow automatically into Concur Expense so employees save time in expense report creation and are reimbursed sooner through daily payment processes. Audit rules were enabled to ensure accuracy in submitting in-policy expense reports. Additionally, the solution provided mobile approval capability and eliminated the need for paper receipts in favor of receipt image capture through mobile device.

    The implementation of Web Service validation improved accounting accuracy and allowed for real-time validation to support complex regulated accounting rules. Learn how NiSource was successful by establishing a consistent delivery methodology and deployment approach with pre-defined assets to support Cloud based solution and the associated integration points with Financials, HR, Banks, and Corporate Credit Card.

    Ariba Customer Succes Story Panel

    Transforming your procurement organization may seem like a huge undertaking. You’re not alone. Join this interactive panel of your peers who have leveraged technology solutions from SAP Ariba to achieve procurement excellence. You’ll gain invaluable insights and tips from the City of Tacoma, Salt River Project & National Grid to help you in your utilities’ procurement transformation. This is a collaborative panel discussion, so bring your questions and know-how!

    How Enduring Smart Infrastructure Program will Deliver New Smart Metering Infrastructure for British Gas

    Join this session to learn how British Gas was able to comply with regulatory obligations including the Smart Energy Code and Meet DECC objectives for Go-Live by June 2016.  Learn how they were able to maintain the delivery of smart services within agreed service levels and transition to more efficient, cost-effective smart industry infrastructure.

    Key Takeaways:


    • A comprehensive list of meter operations similar to those available for SMETS1 meters must be available from day 1 for both credit and prepayment meters

    • Customers must see no degradation in experience as we move from foundation to enduring solutions including the fact that there will be an added benefit of being able to change supplier while retaining smart services

    • Customer support teams must see little to no impact on the customer journey or business processes required to support our more complex portfolio of SMETS1, SMETS2 and other smart metered customers.

    Asset Data Management: Deep Dive Into Master Data, Asset Intelligence Network & Spatial

    The analysis that comes from data can change the way a company operates. There has been ample feedback on the explosion of data that has occurred over the last few years, and to help drive value from this transactional data, organizations require trustworthy master data. This workshop will cover three primary aspects of data; governance, spatial and new approaches. Topics will include:


    • How to establish a solid business case for asset master data quality

    • How to synchronize structured and unstructured asset master data

    • Overview of SAP Enterprise Asset Management and how you can tie data together in a SAP Fiori user experience-based asset master data staging area

    • How to access and integrate critical supplier content using the SAP Asset Intelligence Network

    • Preparing your data for a linear project

    • Geo enabling SAP the options: a look at GEF, GEO.e and LAM


    This workshop is for any organization trying to get more value from analyzing data, considering a linear project or preparing for an S4/HANA migration.

    Agile Development & Analytics: The New Way of Doing it with HANA Cloud Platform

    To excel in the new energy era, you need an agile development platform to rapidly provide data driven customer insight as well as other applications that help navigate environmental challenges while improving regulatory compliance and operational efficiency. Attend this informative session to learn how SAP HANA Cloud Platform (HCP) can accelerate value delivery by integrating any data set for new applications as well as extending what you already have today. We will discuss and review building use cases such as:


    • UXaaS (Fiori, Custom, Mobile)

    • Easy to build yet powerful Agile Data Marts

    • Data and process integration, predictive capabilities, IoT solutions and more


    You will gain an understanding of the comprehensive set of services and capabilities in SAP HANA Cloud Platform for both SAP and non-SAP application centric solutions. Also included will be product demonstrations and significant real world learning on how to utilize SAP HCP solutions via hands on exercises (hands on will be in groups and/or select customers that want to participate).

    Agile Development & Analytics: The New Way of Doing it with HANA Cloud Platform

    To excel in the new energy era, you need an agile development platform to rapidly provide data driven customer insight as well as other applications that help navigate environmental challenges while improving regulatory compliance and operational efficiency. Attend this informative session to learn how SAP HANA Cloud Platform (HCP) can accelerate value delivery by integrating any data set for new applications as well as extending what you already have today. We will discuss and review building use cases such as:


    • UXaaS (Fiori, Custom, Mobile)

    • Easy to build yet powerful Agile Data Marts

    • Data and process integration, predictive capabilities, IoT solutions and more


    You will gain an understanding of the comprehensive set of services and capabilities in SAP HANA Cloud Platform for both SAP and non-SAP application centric solutions. Also included will be product demonstrations and significant real world learning on how to utilize SAP HCP solutions via hands on exercises (hands on will be in groups and/or select customers that want to participate).

    Total Talent Management – Holistically Manage Your Workforce

    By 2017, 41 percent of the workforce will be comprised of external workers. Knowing this, it’s essential that companies revisit their talent management strategies to incorporate this significant labor segment. During this session, we will discuss how utilities organizations can better manage the entire workforce, benefits of total workforce management and techniques and processes to engage workers holistically. A brief demo of the SAP Fieldglass solution will also be provided.

    Integrating Click Scheduler with Mapping & Electronic Service Orders for Automated Dispatching

    Come learn how Metropolitan Utilities District Omaha increased efficiency with automated order assignment and dispatching and reduced work hours involved with order fulfillment. Productivity improved by integrating routing and service areas so appointment frames could be reduced from standard four-hour to two-hour windows. Integration of CRM and ECC provides status updates and location to assist in the dispatching of Emergency Orders to closest technician with desired skills.

    Integration of electronic maps and service orders concurrent with the Click Dispatcher/Scheduler project is a new direction for the company. Once configured correctly, the system achieved many business benefits, including the reduction of time associated with order fulfillment as well as employee resources required to complete tasks.

    Jump Starting Service Using Utegration’s Mobius / MCF at Southwest Water

    Taking care our customer is paramount and this new technology platform gives them flexibility and informative payment options. We have confidence in this platform and plan to grow our business with it.

    When we decided to upgrade our payment channel infrastructure via MCF we chose Utegration as our integrator. A key criteria for that decision was the customer interface Mobius that integrated with MCF and other payment technologies. The combination of a solid design coupled with flexibility to meet our customer requirements was a key factor in selecting Mobius as the Customer Engagement interface.

    Improving your payment collection and customer service metrics is a real possibility and Utegration's Mobius can get you there.

    Improving Billing Agent UI Experience While Improving Billing KPIs

    This presentation will include the technical activities to achieve project goals and an overview of the timeline, change management approach, and results. Information will be shared on billing agent input and collaboration which created an early sense of ownership and adoption. Also included will be the value of analytic tools to manage the large volumes of meter readings, exception handling and billing/invoicing, providing new visibility into all aspects of the Meter to Bill process enabling a sustained level of improvement.

    Learn how Tacoma Public Utilities was able to reduce exception handling from 13.1% to 4% through improvements, automation, and new tools for billing agents. In addition they were able to improve cycle time from 70% on-time billing to 95% while reducing labor costs by 28%. Providing the right tools to your billing agents can increase efficiency and save costs but best of all it’s a positive morale booster.

    CRM on HANA & Impact on User Experience

    Learn how NRG was able to lead its most seamless project integration to date with CRM on HANA 8 and the impact it has had on call center metrics. The success of the implementation NRG contributes to three key initiatives: proper staff training, two iterations of code optimization and effective testing. Through virtual classes users were trained upfront and elected employees became “HANA certified.” As a result, NRG has been able to maximize the investments by infusing new competitive advantages into the integrated solution. NRG will share their transformational journey to empower the agents and provide the WOW experience to their award winning contact center from a standard to a new leading edge UX.  Through this initiative, NRG was able to reduce average handle time by 13%, agent attrition by 10%, and training time by 50%.

    Orchestrating Change

    During NYPA’s implementation of SAP Success Factors, we formalized and piloted a change management practice to create buy-in from all areas of the company and maximize staff engagement. The performance, training, and goals modules have facilitated the business processes for year-end employee performance reviews, mandatory training, and goals creation which have the highest level of participation and transparency that NYPA has ever experienced.

    NYPA established and motivated a team that was dedicated to the change management of the project. This cross functional team included technical, communications, business process lead, support, and others who were responsible for focusing on creating a culture of change around the new tool, functionality, and processes. The team achieved maximum employee engagement and adoption by using daily touch bases meetings, a well-organized task plan, and creativity with an element of fun to overcome resistance.

    The Road to HR Datafication for NRG:

    NRG began a whirlwind HR and systems transformation journey with the implementation of SuccessFactors  in 2015.  Highlights of this implementation include:   the consolidation of the HR Systems landscape, re-engineering of the employee life-cycle processing model, standardizing Time and Payroll, and decentralizing employee transaction entry.  Following the go-live of the full suite of SuccessFactors modules, NRG then moved on to implement Workforce Analytics (WFA) along with the additional reporting tools available within SuccessFactors.

    As NRG continues to develop its data based decision strategy, this session will focus on how this Organization went from very little next to no reporting capability, to, enhanced metric based reporting and then analytics.

    The Digital Roadmap for the Reimagined Utility

    Reimagining the utilities business will shape the Digital Energy Network that overlays and complements the electric, gas and water supply systems. All participants - utilities, consumers, and new non-utility players - will use digital innovation to anticipate real-time demand and supply, operate self-healing grids, and innovate the customer experience. SAP offers the digital foundation that integrates the core solutions of each market participant to the Digital Energy Network. This presentation offers SAP’s perspective and roadmap on where the industry will go and how SAP is developing solutions for Customer Engagement, the Intelligent Grid, Operational Excellence for Plants and Grids and the Energy Supply Chain.

    Real-Time FERC Reporting on SAP S/4HANA

    Like many Corporations in the US Utility Industry, National Grid, a UK based Energy Company with major operations in the US, faces challenges with SAP’s standard FERC processing application that enables its required reporting to the Federal Energy Regulatory Commission (FERC). The design and functionality of this “FERC module”, as deployed in an SAP ERP 6.0 System, enables the evaluation and collection of FERC relevant transactions but only after the period closing activities have been completed. All financial transactions (external accounting and management accounting) are evaluated applying certain rules to establish totals and transaction figures, which then are used to support National Grid’s reporting to FERC.

    National Grid encounters significant operational inefficiencies with its current FERC Module implementation which can largely be attributed to the difficulty in providing business users timely visibility to the FERC results for validation and analysis activities.  The FERC Module’s technical limitation of “once a month” evaluation, necessitating that all period financial posting first be completed, introduces a real barrier to real-time reporting of FERC results.  National Grid has been evaluating alternative options to overcome these inefficiencies with the goal of delivering a responsive and transparent FERC reporting solution.

    With the release of SAP’s new software and solution concept, Central Finance on SAP S/4 HANA, the possibility of a more real time FERC reporting solution seemed within reach.  The Central Finance solution establishes a green field S/4 HANA system that hosts the financial data needed to satisfy FERC reporting requirements.

    SAP and National Grid have signed up for a Co-Innovation project to explore the possibilities of a new FERC on Hana reporting solution and its potential advantages.   In this session, key members of the resulting project team (comprised of SAP and National Grid employees) will present the project objectives, execution and solution details in an open forum. The presentation includes details about the solution established, project methodologies applied and key findings as well as results of the project. Additionally, the presenters will discuss your questions with you.

    ASUG Utilities Enterprise Architects Meet Up

    If you're in the unique role of an Enterprise Architect at your utility, then you need to be at this session. Our focus is to engage utility architects like you and help you be more effective in your architecture practices and program. You'll be able to connect with architects from leading utilities and share stories of successes and strategies that work, and lessons learned on the road to architecting the utility of the future.

    Through a facilitated discussion we'll draw out a picture of the current state of EA in the utilities industry, and identify shared challenges including IT/OT convergence, digital transformation, balancing customer and asset focus, dealing with regulatory mandates, and many others. Outcomes from these discussions will be compiled into a white paper to be shared with the ASUG EA and Utilities communities.

    We're also planning a follow up virtual online Architects Roundtable session after the conference to keep the focus going.

    Participants will gain these benefits:


    • Learn and share utilities EA leading practices from a wide variety of utilities.

    • Take away winning strategies and approaches to empower your EA programs at your utility.

    • Connect with other utility EAs to collaborate with during the conference and after.

    Real-Time FERC Reporting on SAP S/4HANA

    Like many Corporations in the US Utility Industry, National Grid, a UK based Energy Company with major operations in the US, faces challenges with SAP’s standard FERC processing application that enables its required reporting to the Federal Energy Regulatory Commission (FERC). The design and functionality of this “FERC module”, as deployed in an SAP ERP 6.0 System, enables the evaluation and collection of FERC relevant transactions but only after the period closing activities have been completed. All financial transactions (external accounting and management accounting) are evaluated applying certain rules to establish totals and transaction figures, which then are used to support National Grid’s reporting to FERC.

    National Grid encounters significant operational inefficiencies with its current FERC Module implementation which can largely be attributed to the difficulty in providing business users timely visibility to the FERC results for validation and analysis activities.  The FERC Module’s technical limitation of “once a month” evaluation, necessitating that all period financial posting first be completed, introduces a real barrier to real-time reporting of FERC results.  National Grid has been evaluating alternative options to overcome these inefficiencies with the goal of delivering a responsive and transparent FERC reporting solution.

    With the release of SAP’s new software and solution concept, Central Finance on SAP S/4 HANA, the possibility of a more real time FERC reporting solution seemed within reach.  The Central Finance solution establishes a green field S/4 HANA system that hosts the financial data needed to satisfy FERC reporting requirements.

    SAP and National Grid have signed up for a Co-Innovation project to explore the possibilities of a new FERC on Hana reporting solution and its potential advantages.   In this session, key members of the resulting project team (comprised of SAP and National Grid employees) will present the project objectives, execution and solution details in an open forum. The presentation includes details about the solution established, project methodologies applied and key findings as well as results of the project. Additionally, the presenters will discuss your questions with you.

    Agile Development & Analytics: The New Way of Doing it with HANA Cloud Platform

    To excel in the new energy era, you need an agile development platform to rapidly provide data driven customer insight as well as other applications that help navigate environmental challenges while improving regulatory compliance and operational efficiency. Attend this informative session to learn how SAP HANA Cloud Platform (HCP) can accelerate value delivery by integrating any data set for new applications as well as extending what you already have today. We will discuss and review building use cases such as:


    • UXaaS (Fiori, Custom, Mobile)

    • Easy to build yet powerful Agile Data Marts

    • Data and process integration, predictive capabilities, IoT solutions and more


    You will gain an understanding of the comprehensive set of services and capabilities in SAP HANA Cloud Platform for both SAP and non-SAP application centric solutions. Also included will be product demonstrations and significant real world learning on how to utilize SAP HCP solutions via hands on exercises (hands on will be in groups and/or select customers that want to participate).

    ASUG Utilities Enterprise Architects Meet Up

    If you're in the unique role of an Enterprise Architect at your utility, then you need to be at this session. Our focus is to engage utility architects like you and help you be more effective in your architecture practices and program. You'll be able to connect with architects from leading utilities and share stories of successes and strategies that work, and lessons learned on the road to architecting the utility of the future.

    Through a facilitated discussion we'll draw out a picture of the current state of EA in the utilities industry, and identify shared challenges including IT/OT convergence, digital transformation, balancing customer and asset focus, dealing with regulatory mandates, and many others. Outcomes from these discussions will be compiled into a white paper to be shared with the ASUG EA and Utilities communities.

    We're also planning a follow up virtual online Architects Roundtable session after the conference to keep the focus going.

    Participants will gain these benefits:


    • Learn and share utilities EA leading practices from a wide variety of utilities.

    • Take away winning strategies and approaches to empower your EA programs at your utility.

    • Connect with other utility EAs to collaborate with during the conference and after.

    Agile Development & Analytics: The New Way of Doing it with HANA Cloud Platform

    To excel in the new energy era, you need an agile development platform to rapidly provide data driven customer insight as well as other applications that help navigate environmental challenges while improving regulatory compliance and operational efficiency. Attend this informative session to learn how SAP HANA Cloud Platform (HCP) can accelerate value delivery by integrating any data set for new applications as well as extending what you already have today. We will discuss and review building use cases such as:


    • UXaaS (Fiori, Custom, Mobile)

    • Easy to build yet powerful Agile Data Marts

    • Data and process integration, predictive capabilities, IoT solutions and more


    You will gain an understanding of the comprehensive set of services and capabilities in SAP HANA Cloud Platform for both SAP and non-SAP application centric solutions. Also included will be product demonstrations and significant real world learning on how to utilize SAP HCP solutions via hands on exercises (hands on will be in groups and/or select customers that want to participate).

    Mobility Workshop

    Utilities cannot afford to miss the strategic advantages that mobile technologies offer. In this workshop, you will learn how enterprise mobility can provide value for your organization and transform business processes.

    Explore mobile scenarios for your employees as well as your customers and your partners. Hear about important steps when developing a mobile strategy. See the current mobile solutions in detail, including work management, field service, employee productivity, and customer self-service. Understand mobile platforms, tools and security.

    Workshop highlights:


    • Get an overview of all important mobile use cases for utilities

    • See demonstrations of key mobile solutions for maintenance and field service, employee productivity and customers’ experience

    • Explore the latest information on mobile road maps, tools and platforms

    • Join a discussion of mobile architecture and customer use cases

    Mobility Workshop

    Utilities cannot afford to miss the strategic advantages that mobile technologies offer. In this workshop, you will learn how enterprise mobility can provide value for your organization and transform business processes.

    Explore mobile scenarios for your employees as well as your customers and your partners. Hear about important steps when developing a mobile strategy. See the current mobile solutions in detail, including work management, field service, employee productivity, and customer self-service. Understand mobile platforms, tools and security.

    Workshop highlights:


    • Get an overview of all important mobile use cases for utilities

    • See demonstrations of key mobile solutions for maintenance and field service, employee productivity and customers’ experience

    • Explore the latest information on mobile road maps, tools and platforms

    • Join a discussion of mobile architecture and customer use cases

    Leverage Big Data Analytics to Find the Real Reasons Your Processes are Not Performing – From Contract Implementation Times to Invoicing and Everything in Between

    What if we told you that you could reduce contract implementation times by 36% or reduce contract cancellations by 29%?  The new IT systems of the digital era are helping enterprises streamline their business processes.  Did you know they also leave behind a wealth of data about how those processes are operating in real life?  Learn how to tap into that data with SAP Process Mining by Celonis.  This powerful software can help you uncover serious issues in your processes.  You probably have a good understanding of what happens in the “happy path,” but what happens when there are slight deviations?  How many variations really exist in your processes and how are they impacting your business?  With SAP Process Mining by Celonis you can view all variations in real time and act upon them before they create serious issues.

    Expanding Customer Reach – Learn How SAP Can Improve Engagement and Wallet Share

    How do you continuously drive adoption of your services using a deep customer profile and provide a highly personalized experience? Does your digital customer experience make a difference? How do you design a system landscape that synchronizes the growing list of external customer touch points with your internal customer organization?

    This is an essential workshop for business, operations, and technology managers, because becoming a digital utility is no longer a luxury or an option – it is a requirement to stay in business. Digital transformation is changing your customers’ expectations and revolutionizing the industry. Digitally mature companies from the telecommunications, automotive, or retail industry have been setting high expectations that customers now anticipate from utilities. Utilities are aware of the opportunity a great customer experience offers. They are ready to innovate and evolve the ways they continually reengage their customers.

    In this full-day workshop, we will help you understand the big picture on digital transformation, become familiar with the best practices being deployed in your industry and related industries, make the case for the integrated Customer Engagement Suite of solutions which includes a look under the hood how a set of concrete use cases can be deployed.


    • Learn how to innovate and lead your industry with new digital strategies

    • Understand the big picture on where the industry is heading

    • Engineer and deploy a new digital customer engagement framework

    • Implement enterprise solutions that go beyond individual departments

    • Transform solutions end to end, including marketing, engagement, commerce, sales, customer service, and billing

    • Leverage data to better understand and satisfy your customers

    • View demonstrations and videos, and see the latest new solutions in action

    • Benefit from use cases and success stories from around the world

    • Look under the hood and learn how enterprise solutions benefit your business and IT reach their goals now and in the future

    • Take home a digital copy of every strategy and tactic, and content from the workshop

    • Get ongoing access to workshop presenters and experts for downstream follow-up and support

    Expanding Customer Reach – Learn How SAP Can Improve Engagement and Wallet Share

    How do you continuously drive adoption of your services using a deep customer profile and provide a highly personalized experience? Does your digital customer experience make a difference? How do you design a system landscape that synchronizes the growing list of external customer touch points with your internal customer organization?

    This is an essential workshop for business, operations, and technology managers, because becoming a digital utility is no longer a luxury or an option – it is a requirement to stay in business. Digital transformation is changing your customers’ expectations and revolutionizing the industry. Digitally mature companies from the telecommunications, automotive, or retail industry have been setting high expectations that customers now anticipate from utilities. Utilities are aware of the opportunity a great customer experience offers. They are ready to innovate and evolve the ways they continually reengage their customers.

    In this full-day workshop, we will help you understand the big picture on digital transformation, become familiar with the best practices being deployed in your industry and related industries, make the case for the integrated Customer Engagement Suite of solutions which includes a look under the hood how a set of concrete use cases can be deployed.


    • Learn how to innovate and lead your industry with new digital strategies

    • Understand the big picture on where the industry is heading

    • Engineer and deploy a new digital customer engagement framework

    • Implement enterprise solutions that go beyond individual departments

    • Transform solutions end to end, including marketing, engagement, commerce, sales, customer service, and billing

    • Leverage data to better understand and satisfy your customers

    • View demonstrations and videos, and see the latest new solutions in action

    • Benefit from use cases and success stories from around the world

    • Look under the hood and learn how enterprise solutions benefit your business and IT reach their goals now and in the future

    • Take home a digital copy of every strategy and tactic, and content from the workshop

    • Get ongoing access to workshop presenters and experts for downstream follow-up and support

    Asset Data Management: Deep Dive Into Master Data, Asset Intelligence Network & Spatial

    The analysis that comes from data can change the way a company operates. There has been ample feedback on the explosion of data that has occurred over the last few years, and to help drive value from this transactional data, organizations require trustworthy master data. This workshop will cover three primary aspects of data; governance, spatial and new approaches. Topics will include:


    • How to establish a solid business case for asset master data quality

    • How to synchronize structured and unstructured asset master data

    • Overview of SAP Enterprise Asset Management and how you can tie data together in a SAP Fiori user experience-based asset master data staging area

    • How to access and integrate critical supplier content using the SAP Asset Intelligence Network

    • Preparing your data for a linear project

    • Geo enabling SAP the options: a look at GEF, GEO.e and LAM


    This workshop is for any organization trying to get more value from analyzing data, considering a linear project or preparing for an S4/HANA migration.

    Simplify the Challenges of Big Data with the SAP HANA Platform HANA Vora & Hadoop

    Simplify the challenges of Big Data. Learn how CenterPoint Energy partnered with SAP, HP, and Hortonworks to execute a proof of concept that leveraged the SAP HANA Data Tiering technology, DLM, Dynamic Tiering, SAP HANA Vora, Hadoop and other applications to re-platform their biggest data warehouse and save storage costs.

    Use Case of SAP HANA Data Tiering Technology & VORA/Hadoop

    Simplify the challenges of Big Data. Learn how CenterPoint Energy partnered with SAP, HP and Hortonworks to execute a proof of concept that leveraged the SAP HANA Data Tiering technology, DLM, Dynamic Tiering, SAP HANA Vora, Hadoop, and other applications to re-platform their biggest data warehouse and save storage costs.

    Simplify the Challenges of Big Data with the SAP HANA Platform HANA Vora & Hadoop

    Simplify the challenges of Big Data. Learn how CenterPoint Energy partnered with SAP, HP, and Hortonworks to execute a proof of concept that leveraged the SAP HANA Data Tiering technology, DLM, Dynamic Tiering, SAP HANA Vora, Hadoop and other applications to re-platform their biggest data warehouse and save storage costs.

    Use Case of SAP HANA Data Tiering Technology & VORA/Hadoop

    Simplify the challenges of Big Data. Learn how CenterPoint Energy partnered with SAP, HP and Hortonworks to execute a proof of concept that leveraged the SAP HANA Data Tiering technology, DLM, Dynamic Tiering, SAP HANA Vora, Hadoop, and other applications to re-platform their biggest data warehouse and save storage costs.

    Best Practices for Planning and Execution of a Large SAP CRB Program

    Come hear how one utility is quietly implementing SAP capabilities in an efficient and measurable manner.

    All Washington Gas is doing is replacing five disparate legacy Customer Information Systems and implementing a major call center transition within a deregulated market all within a multi-state jurisdiction.

    Washington Gas and AAC Utility Partners architected a Program Management Strategy with measurable criteria to ensure a successful business transformation utilizing SAP Customer Relationship Management and Billing for Utilities running on S/4 HANA, with Syclo Mobile, IDE-X, Business Object BI Suite, Netweaver, Document Presentment by OpenText and SAP Quality Center by HP.

    Join WGL and AAC Utility Partners to learn, in real time, how WGL is successfully navigating through this complex project.

    Spectra Energy’s Success Story Deploying Ariba’s eSourcing & Contract Management

    Prior to 2014 Spectra Energy operated as 3 different Business Units on three different SAP instances. CLM was the existing platform we used for contract management and we used Sharepoint as our Sourcing Tool. CLM was not used throughout the organization and maybe 10% of our contracts were actually in the CLM tool. This created a huge issue when trying to enforce contract compliance as many internal employees could not find the contracts and were usually unaware if they were expiring. CLM could not be used for sourcing as we had security issues with on prem software behind the firewall. This made conducting many large sourcing projects very manual and many times deadlines were missed and negotiations were difficult because communication was not centralized.

    In 2014 we made a decision to implement Ariba eSourcing and Contract Management modules to fill current gaps and increase process efficiency. The cloud based platform allowed us to interact with suppliers in sourcing events without compromising our security concerns. The contacting module serves as a central repository so that contracts can be easily stored and found across all 3 BU's and expiration of contracts can be communicated to our stakeholders.

    Focus on EAM: Top 10 Ways to Squeeze More Value from Your SAP EAM Investments

    On your journey with SAP’s Enterprise Asset Management (EAM) solutions you are continually looking for opportunities to gain more business value from your SAP investments, while reducing your total cost of ownership. It does not matter whether your industry is growing rapidly, or facing challenges, everyone has this as a big topic of interest.

    During this session we will share with our top ten ways that you can do to drive more value from your SAP EAM investments today and in the future. We will also give you the opportunity to interact with us to ask questions and share your thoughts.

    Please join us and come ready to learn what you can do to squeeze more value from your SAP EAM Investments. You will leave this session with a number of key takeaways to put into action in your organization.

    CRM on HANA & Impact on User Experience

    Learn how NRG was able to lead its most seamless project integration to date with CRM on HANA 8 and the impact it has had on call center metrics. The success of the implementation NRG contributes to three key initiatives: proper staff training, two iterations of code optimization and effective testing. Through virtual classes users were trained upfront and elected employees became “HANA certified.” As a result, NRG has been able to maximize the investments by infusing new competitive advantages into the integrated solution. NRG will share their transformational journey to empower the agents and provide the WOW experience to their award winning contact center from a standard to a new leading edge UX.  Through this initiative, NRG was able to reduce average handle time by 13%, agent attrition by 10%, and training time by 50%.

    The Digital Roadmap for the Reimagined Utility

    Reimagining the utilities business will shape the Digital Energy Network that overlays and complements the electric, gas and water supply systems. All participants - utilities, consumers, and new non-utility players - will use digital innovation to anticipate real-time demand and supply, operate self-healing grids, and innovate the customer experience. SAP offers the digital foundation that integrates the core solutions of each market participant to the Digital Energy Network. This presentation offers SAP’s perspective and roadmap on where the industry will go and how SAP is developing solutions for Customer Engagement, the Intelligent Grid, Operational Excellence for Plants and Grids and the Energy Supply Chain.

    Orchestrating Change

    During NYPA’s implementation of SAP Success Factors, we formalized and piloted a change management practice to create buy-in from all areas of the company and maximize staff engagement. The performance, training, and goals modules have facilitated the business processes for year-end employee performance reviews, mandatory training, and goals creation which have the highest level of participation and transparency that NYPA has ever experienced.

    NYPA established and motivated a team that was dedicated to the change management of the project. This cross functional team included technical, communications, business process lead, support, and others who were responsible for focusing on creating a culture of change around the new tool, functionality, and processes. The team achieved maximum employee engagement and adoption by using daily touch bases meetings, a well-organized task plan, and creativity with an element of fun to overcome resistance.

    SAP Reporting & Analytics in Power & Utilities Demystified

    Manual reporting processes no more! Learn how Snohomish County Public Utility District (SnoPUD) developed a comprehensive business intelligence platform using SAP HANA to support analytics and reporting across Finance, Meter-to-Cash, Procure-to-Pay and Enterprise Asset Management. Hear how this SAP-HANA-powered solution gave end-users visibility into data sets that were previously cumbersome to uncover and allowed them to access and analyze this information according to their specific needs—ranging from live data feeds to apps on mobile devices, and more. The results? Greater efficiency and valuable business insights revealed!

    SAP Reporting & Analytics in Power & Utilities Demystified

    Manual reporting processes no more! Learn how Snohomish County Public Utility District (SnoPUD) developed a comprehensive business intelligence platform using SAP HANA to support analytics and reporting across Finance, Meter-to-Cash, Procure-to-Pay and Enterprise Asset Management. Hear how this SAP-HANA-powered solution gave end-users visibility into data sets that were previously cumbersome to uncover and allowed them to access and analyze this information according to their specific needs—ranging from live data feeds to apps on mobile devices, and more. The results? Greater efficiency and valuable business insights revealed!

    National Grid’s Success Story Using SAP’s Cloud Procurement

    National Grid embarked on a journey in August 2014 to replace the on-premise SUS Supplier Portal system to the Ariba Network Cloud and replace Hubwoo external catalog with APC. The solution landscape included tight integration between SAP ECC, SAP SRM, Ariba Network and APC. The project was successfully completed in November 2015, with successive monthly Supplier enablement waves being carried out thereafter.


    Come learn how National Grid was able to achieve the following: 


    • Create 5 new interfaces to connect SRM to Ariba

    • Design 13 interfaces from Ariba to ECC to meet National Grid business process requirements

    • Enable Service and Limit procurement through AN that includes Service Entry Sheet Functionality

    • Establish a single catalog solution for Contract, Hosted Catalog, Punch-out and Stock materials

    • Auto creation of Stock Transfer Orders in SAP backend from an APC stock material shopping cart

    • Custom solution to enable Parametric/Partial items in APC catalogs


     

    Ariba Customer Succes Story Panel

    Transforming your procurement organization may seem like a huge undertaking. You’re not alone. Join this interactive panel of your peers who have leveraged technology solutions from SAP Ariba to achieve procurement excellence. You’ll gain invaluable insights and tips from the City of Tacoma, Salt River Project & National Grid to help you in your utilities’ procurement transformation. This is a collaborative panel discussion, so bring your questions and know-how!

    Mobilizing the Utilities Workforce at PG&E

    After a Gas Pipeline incident in 2010, PG&E took on the challenge of updating its Gas Transmission GIS systems with better integration with their SAP footprint. For the Gas Transmission Backbone pipeline and stations, Work Manager 6.2 over SMP was implemented and deployed to iOS devices. Some of the key challenges included the migration of GIS approach to Linear Asset Management and leveraging Geo.e functionality. PG&E worked with PwC as the System integrator and migrated thousands of pipeline assets while improving our visibility to asset information, history and maintenance plans.

    Hear from PG&E how maintenance data present in multiple legacy systems, spreadsheets and paper records was migrated to a single system of record (SAP) and mobilized for field use with extended integration to GIS systems and DMS at a major Utility. Also learn how reduction of paper records by the thousands, improved data consistency and quality.

    Total Talent Management – Holistically Manage Your Workforce

    By 2017, 41 percent of the workforce will be comprised of external workers. Knowing this, it’s essential that companies revisit their talent management strategies to incorporate this significant labor segment. During this session, we will discuss how utilities organizations can better manage the entire workforce, benefits of total workforce management and techniques and processes to engage workers holistically. A brief demo of the SAP Fieldglass solution will also be provided.

    Mobilizing the Utilities Workforce at PG&E

    After a Gas Pipeline incident in 2010, PG&E took on the challenge of updating its Gas Transmission GIS systems with better integration with their SAP footprint. For the Gas Transmission Backbone pipeline and stations, Work Manager 6.2 over SMP was implemented and deployed to iOS devices. Some of the key challenges included the migration of GIS approach to Linear Asset Management and leveraging Geo.e functionality. PG&E worked with PwC as the System integrator and migrated thousands of pipeline assets while improving our visibility to asset information, history and maintenance plans.

    Hear from PG&E how maintenance data present in multiple legacy systems, spreadsheets and paper records was migrated to a single system of record (SAP) and mobilized for field use with extended integration to GIS systems and DMS at a major Utility. Also learn how reduction of paper records by the thousands, improved data consistency and quality.

    Cloudy with a Chance of HANA

    Using a cloud infrastructure, Washington Gas and HCL were able to quickly transition a SAP CRB program from a traditional database to SAP HANA without changing schedule or design. The flexibility of using a cloud infrastructure for all pre-productions systems enabled this to be agile and nimble scope change, providing Washington Gas with a future proof architecture and enabling the implementation to leverage the power of HANA.

    Cloud infrastructure enabled Washington Gas to rapidly change the path of their implementation and provide future value in terms of “future proofing” their platform and receiving value from an in-memory database (HANA). Ideation to system conversion was completed in less than two months.

    Best Practices for Planning and Execution of a Large SAP CRB Program

    Come hear how one utility is quietly implementing SAP capabilities in an efficient and measurable manner.

    All Washington Gas is doing is replacing five disparate legacy Customer Information Systems and implementing a major call center transition within a deregulated market all within a multi-state jurisdiction.

    Washington Gas and AAC Utility Partners architected a Program Management Strategy with measurable criteria to ensure a successful business transformation utilizing SAP Customer Relationship Management and Billing for Utilities running on S/4 HANA, with Syclo Mobile, IDE-X, Business Object BI Suite, Netweaver, Document Presentment by OpenText and SAP Quality Center by HP.

    Join WGL and AAC Utility Partners to learn, in real time, how WGL is successfully navigating through this complex project.

    Cloudy with a Chance of HANA

    Using a cloud infrastructure, Washington Gas and HCL were able to quickly transition a SAP CRB program from a traditional database to SAP HANA without changing schedule or design. The flexibility of using a cloud infrastructure for all pre-productions systems enabled this to be agile and nimble scope change, providing Washington Gas with a future proof architecture and enabling the implementation to leverage the power of HANA.

    Cloud infrastructure enabled Washington Gas to rapidly change the path of their implementation and provide future value in terms of “future proofing” their platform and receiving value from an in-memory database (HANA). Ideation to system conversion was completed in less than two months.

    Ariba Customer Succes Story Panel

    Transforming your procurement organization may seem like a huge undertaking. You’re not alone. Join this interactive panel of your peers who have leveraged technology solutions from SAP Ariba to achieve procurement excellence. You’ll gain invaluable insights and tips from the City of Tacoma, Salt River Project & National Grid to help you in your utilities’ procurement transformation. This is a collaborative panel discussion, so bring your questions and know-how!

    On the Forefront of an SAP Hybris Platform Expansion

    Utilities are reaching beyond their core business and into alternative segments in an attempt to grow and become more relevant to their customers.  However, their customers see them as the same-old-same-old.   In this session, an ecommerce retailer will discuss why you should be more excited about investing and developing your business through non-traditional channels and just what it takes to do more than “keep the lights on”.

    Change Leadership & the Mindset Shift: It’s Bigger Than You Think

    Our team leveraged a Change Leadership methodology and an internal change team to ensure early and continuous engagement with the Project Team and user community. We also developed a project leadership structure that ensured change had a seat at the table. Finally, we made a conscious decision to not utilize a “dump and run” mentality by continuing to engage and support users well beyond project deployment.

    Using this methodology, PG&E introduced mobile technology for the first time to over 400 field employees across more than 48,000 miles of natural gas pipeline and retired 2 standalone legacy data systems. Our team also identified and engaged over 1,000 stakeholders, trained and retrained over 500 mobile and back office SAP users, and conducted in excess of over 100 roadshows, site visits, and tech fairs.

    Effective Change execution is greater than shifting the mindset of your stakeholders; it requires a fundamental shift in thought and awareness from the Project Team and Business Leaders from "managing" change to "leading" change.

    Change Leadership & the Mindset Shift: It’s Bigger Than You Think

    Our team leveraged a Change Leadership methodology and an internal change team to ensure early and continuous engagement with the Project Team and user community. We also developed a project leadership structure that ensured change had a seat at the table. Finally, we made a conscious decision to not utilize a “dump and run” mentality by continuing to engage and support users well beyond project deployment.

    Using this methodology, PG&E introduced mobile technology for the first time to over 400 field employees across more than 48,000 miles of natural gas pipeline and retired 2 standalone legacy data systems. Our team also identified and engaged over 1,000 stakeholders, trained and retrained over 500 mobile and back office SAP users, and conducted in excess of over 100 roadshows, site visits, and tech fairs.

    Effective Change execution is greater than shifting the mindset of your stakeholders; it requires a fundamental shift in thought and awareness from the Project Team and Business Leaders from "managing" change to "leading" change.

    American Water Succeeds with Big Bang Suite on HANA Migration

    Come learn how:


    • American Water was able to significantly improve overnight batch processes thus reducing meter reading restrictions in the field and increasing meter & billing reliability and accuracy.

    • American Water was able to improve Customer Service by positively impacting key call center metrics (ie. Avg. Handling Time, CSR Utilization/Throughout).

    • American Water streamlined Financial Close by accelerating data loads, settlement processes, reconciliations and reporting.

    • American water improved the performance of their financial/operational reporting processes including associated data loads, and introduced more self-service reporting and analysis capabilities


    Key Action Items Include:

    • Leveraged automated tools (SmartShift and Worksoft ) to optimize HANA Code Compliance, Remediation, Optimization and Testing

    • Functional and Technical Testing 'SWAT' teams to quickly address defect spikes and resolution

    • Top down commitment and accountability from AW, IBM and SAP


    With meticulous planning, automated processes and resource alignment, Big Bang Suite on HANA Migration is a realistic option for other Utilities.

    Sempra Energy Utilities Deploys SAP HANA & Takes Reporting to a New Level

    Sempra Energy Utilities worked with IBM to undertake a major effort to improve and upgrade its SAP Business Warehouse (SAP BW) platform.  This effort included consolidating multiple SAP BW production environments, upgrading to SAP BW v7.4, migrating from Oracle to SAP HANA, upgrading to Business Objects 4.1, and implementing SAP BW Near-Line Storage (NLS).  This resulted in faster data-loading time and job execution, increased efficiencies and a dramatic 70% to 80% decrease in month-end closing and reporting time.  Come and hear how Sempra completed this project in five (5) months!

    Sempra Energy Utilities Deploys SAP HANA & Takes Reporting to a New Level

    Sempra Energy Utilities worked with IBM to undertake a major effort to improve and upgrade its SAP Business Warehouse (SAP BW) platform.  This effort included consolidating multiple SAP BW production environments, upgrading to SAP BW v7.4, migrating from Oracle to SAP HANA, upgrading to Business Objects 4.1, and implementing SAP BW Near-Line Storage (NLS).  This resulted in faster data-loading time and job execution, increased efficiencies and a dramatic 70% to 80% decrease in month-end closing and reporting time.  Come and hear how Sempra completed this project in five (5) months!

    Concur Implementations: Public Utility & Gas Pipeline Companies During Company Separations

    Learn how NiSource was able to implement a solution in 8 months to support thousands of report submissions / approvals. This provided the ability for data to flow automatically into Concur Expense so employees save time in expense report creation and are reimbursed sooner through daily payment processes. Audit rules were enabled to ensure accuracy in submitting in-policy expense reports. Additionally, the solution provided mobile approval capability and eliminated the need for paper receipts in favor of receipt image capture through mobile device.

    The implementation of Web Service validation improved accounting accuracy and allowed for real-time validation to support complex regulated accounting rules. Learn how NiSource was successful by establishing a consistent delivery methodology and deployment approach with pre-defined assets to support Cloud based solution and the associated integration points with Financials, HR, Banks, and Corporate Credit Card.

    Integrating Click Scheduler with Mapping & Electronic Service Orders for Automated Dispatching

    Come learn how Metropolitan Utilities District Omaha increased efficiency with automated order assignment and dispatching and reduced work hours involved with order fulfillment. Productivity improved by integrating routing and service areas so appointment frames could be reduced from standard four-hour to two-hour windows. Integration of CRM and ECC provides status updates and location to assist in the dispatching of Emergency Orders to closest technician with desired skills.

    Integration of electronic maps and service orders concurrent with the Click Dispatcher/Scheduler project is a new direction for the company. Once configured correctly, the system achieved many business benefits, including the reduction of time associated with order fulfillment as well as employee resources required to complete tasks.

    Improving Billing Agent UI Experience While Improving Billing KPIs

    This presentation will include the technical activities to achieve project goals and an overview of the timeline, change management approach, and results. Information will be shared on billing agent input and collaboration which created an early sense of ownership and adoption. Also included will be the value of analytic tools to manage the large volumes of meter readings, exception handling and billing/invoicing, providing new visibility into all aspects of the Meter to Bill process enabling a sustained level of improvement.

    Learn how Tacoma Public Utilities was able to reduce exception handling from 13.1% to 4% through improvements, automation, and new tools for billing agents. In addition they were able to improve cycle time from 70% on-time billing to 95% while reducing labor costs by 28%. Providing the right tools to your billing agents can increase efficiency and save costs but best of all it’s a positive morale booster.

    The Appification of HR

    Based on Josh Bersin’s 10 technology disruptors for 2016 he is predicting a significant shift in HR needing easy, mobile apps to deliver value to the workforce.  This shift requires a significant approach to strategy, culture and technology.  This session explores the impact of appification and how to devise a pro-active strategy for the future.

    Data Quality & Reporting: Stepping Back to Go Forward

    PG&E used its “Improve SAP (iSAP)” initiative to focus on data integrity, quality and developed new reports and dashboards, in order to provide actionable employee information to people managers at all levels. PG&E has also bridged the reporting world where Success Factors and HCM on premise are both deployed to provide HR professionals and managers a consolidated, system agnostic view into employee information.

    PG&E was able to take the time to stop, assess and evaluate the underlying data quality of its core SAP system. This process was supported by implementing a new culture around data governance. Finally, once in place PG&E has been able to start changing the reporting culture from one of requesting data to information delivery and action.

    Switch the Change On! Get Invoiced, Get Paid! ARIBA!

    Learn how PSEG rolled out Ariba to 14,000 employees – using a comprehensive organizational change management plan that included training of end-users at 6 sites, communication of implementation activities (enterprise wide messages, targeted end-user messages, newsletters, go-live posters, information flyers etc.) and establishing a change agent network across PSEG business units to accelerate the total user adoption. The session will cover PSEG’s modernization of the current procurement and account payable processes including:  approval of requisitions and invoices with mobile devices, change order approval and justification documentation in one system, centralized data, document repository with linkage to invoices, purchase orders and other supporting documentation and cloud based faster processing. Significant savings will be realized upon full implementation.

    Keys to Success:


    • Sponsorship of the project across three business units – Procurement, Accounts Payable and IT; creating a strong business case supported by an engaged and diverse governance steering committee.

    • Building a collaborative project team – which included representatives from all three sponsoring business units and resources both on and offsite as well as offshore to help transform the business needs into an effective solution.

    • Change Management – weekly messages from the project, building posters, utilizing change agents from Business Units at an influential/leadership level to help reach a deeper level of client understanding and participating at the company’s IT Fair are just some examples.

    Smart Energy: Release (Five) Customer Benefits through Advanced Metering Infrastructure (AMI)

    The Consumers Energy and HCL led Smart Energy Release 5 team successfully implemented two Dynamic Peak Pricing programs to support Critical Peak Pricing (CPP)/Interval billing at scale, and a Pre-Pay solution to allow AMI customers to pay in advance for the energy they intend to consume. Although the program has only been live for a short time, the benefits include increased customer satisfaction, energy conservation, lowered bad debt, paperless solution, and peak demand savings passed onto the customer based on an analysis that 20% of residential customers on DPP could save $150 million in capacity costs. Come learn valuable information on how to benefit from, and successfully implement, multi-vendor AMI and Smart Grid programs to increase customer satisfaction through program choices, access to usage information, and customer communication through multiple channels.

    Simplification of SAP Support Through Optimization of the Rates Engine

    After optimization of the billing schema, maintenance for the internal support team was reduced by nearly 50%. The rate engine/billing schema originally consisted of 600 steps and was reduced to only 200 steps after the optimization. Learn how these best practice rate design concepts can simplify your business.

    This assignment was treated as a standalone project with multiple phases (assess, workshops, build, and test). This was a collaborative effort by the business, IT and 3rd party vendor to deliver this project. By expanding the understanding of key billing engine concepts and design practices, People’s Natural Gas is able to support it on their own.

    Simplification of SAP Support through Optimization of the Rates Engine

    After optimization of the billing schema, maintenance for the internal support team was reduced by nearly 50%. The rate engine/billing schema originally consisted of 600 steps and was reduced to only 200 steps after the optimization. Learn how these best practice rate design concepts can simplify your business.

    This assignment was treated as a standalone project with multiple phases (assess, workshops, build, and test). This was a collaborative effort by the business, IT and 3rd party vendor to deliver this project. By expanding the understanding of key billing engine concepts and design practices, People’s Natural Gas is able to support it on their own.

    Simplification of SAP Support Through Optimization of the Rates Engine

    After optimization of the billing schema, maintenance for the internal support team was reduced by nearly 50%. The rate engine/billing schema originally consisted of 600 steps and was reduced to only 200 steps after the optimization. Learn how these best practice rate design concepts can simplify your business.

    This assignment was treated as a standalone project with multiple phases (assess, workshops, build, and test). This was a collaborative effort by the business, IT and 3rd party vendor to deliver this project. By expanding the understanding of key billing engine concepts and design practices, People’s Natural Gas is able to support it on their own.

    Simplification of SAP Support through Optimization of the Rates Engine

    After optimization of the billing schema, maintenance for the internal support team was reduced by nearly 50%. The rate engine/billing schema originally consisted of 600 steps and was reduced to only 200 steps after the optimization. Learn how these best practice rate design concepts can simplify your business.

    This assignment was treated as a standalone project with multiple phases (assess, workshops, build, and test). This was a collaborative effort by the business, IT and 3rd party vendor to deliver this project. By expanding the understanding of key billing engine concepts and design practices, People’s Natural Gas is able to support it on their own.

    City of Kitchener Utilities and Property Tax: A City’s Transformation Story

    The City of Kitchener has implemented a new CIS which is fully integrated and allows automatic streamlining of end to end critical processes while maintaining a central repository for customers and transactions. In addition to SAP’s powerful solution, the City’s management team and leadership can now perform real time data analytics derived from powerful reporting of HANA that can drive financial initiatives, customer relationship management and employee empowerment.

    Challenged with its utilities and property tax management system, The City of Kitchener Corporation turned to the market to identify a partner for implementing SAP CR&B Solution. By doing so, the City embarked not only on a journey to transform its business but on one aimed at aligning its operations to its customer needs and at delivering top services to those who have chosen Kitchener as their home. In partnership with Capgemini the City now has the industry's most modern, leading edge customer facing billing solution that will significantly enhance service to their citizens.

    City of Kitchener Utilities and Property Tax: A City’s Transformation Story

    The City of Kitchener has implemented a new CIS which is fully integrated and allows automatic streamlining of end to end critical processes while maintaining a central repository for customers and transactions. In addition to SAP’s powerful solution, the City’s management team and leadership can now perform real time data analytics derived from powerful reporting of HANA that can drive financial initiatives, customer relationship management and employee empowerment.

    Challenged with its utilities and property tax management system, The City of Kitchener Corporation turned to the market to identify a partner for implementing SAP CR&B Solution. By doing so, the City embarked not only on a journey to transform its business but on one aimed at aligning its operations to its customer needs and at delivering top services to those who have chosen Kitchener as their home. In partnership with Capgemini the City now has the industry's most modern, leading edge customer facing billing solution that will significantly enhance service to their citizens.

    City of Kitchener Utilities and Property Tax: A City’s Transformation Story

    The City of Kitchener has implemented a new CIS which is fully integrated and allows automatic streamlining of end to end critical processes while maintaining a central repository for customers and transactions. In addition to SAP’s powerful solution, the City’s management team and leadership can now perform real time data analytics derived from powerful reporting of HANA that can drive financial initiatives, customer relationship management and employee empowerment.

    Challenged with its utilities and property tax management system, The City of Kitchener Corporation turned to the market to identify a partner for implementing SAP CR&B Solution. By doing so, the City embarked not only on a journey to transform its business but on one aimed at aligning its operations to its customer needs and at delivering top services to those who have chosen Kitchener as their home. In partnership with Capgemini the City now has the industry's most modern, leading edge customer facing billing solution that will significantly enhance service to their citizens.

    Real-Time FERC Reporting on SAP S/4HANA

    Like many Corporations in the US Utility Industry, National Grid, a UK based Energy Company with major operations in the US, faces challenges with SAP’s standard FERC processing application that enables its required reporting to the Federal Energy Regulatory Commission (FERC). The design and functionality of this “FERC module”, as deployed in an SAP ERP 6.0 System, enables the evaluation and collection of FERC relevant transactions but only after the period closing activities have been completed. All financial transactions (external accounting and management accounting) are evaluated applying certain rules to establish totals and transaction figures, which then are used to support National Grid’s reporting to FERC.

    National Grid encounters significant operational inefficiencies with its current FERC Module implementation which can largely be attributed to the difficulty in providing business users timely visibility to the FERC results for validation and analysis activities.  The FERC Module’s technical limitation of “once a month” evaluation, necessitating that all period financial posting first be completed, introduces a real barrier to real-time reporting of FERC results.  National Grid has been evaluating alternative options to overcome these inefficiencies with the goal of delivering a responsive and transparent FERC reporting solution.

    With the release of SAP’s new software and solution concept, Central Finance on SAP S/4 HANA, the possibility of a more real time FERC reporting solution seemed within reach.  The Central Finance solution establishes a green field S/4 HANA system that hosts the financial data needed to satisfy FERC reporting requirements.

    SAP and National Grid have signed up for a Co-Innovation project to explore the possibilities of a new FERC on Hana reporting solution and its potential advantages.   In this session, key members of the resulting project team (comprised of SAP and National Grid employees) will present the project objectives, execution and solution details in an open forum. The presentation includes details about the solution established, project methodologies applied and key findings as well as results of the project. Additionally, the presenters will discuss your questions with you.

    Drive Tangible Results & Optimize Processes with SAP Sustainability Solutions

    Through implementing SAP Sustainability Solutions at SCE, we reduced our cost of ownership through simplification, optimized business processes, and increased the transparency of environment, health, and safety (EHS) data. For instance, we provided our employees the ability to report safety observations from their mobile devices, we reduced the time to clear projects from months to minutes, and we delivered simplistic and informative EHS dashboards to drive fact-based decision-making.

    Implementing SAP Sustainability Solutions to optimize business processes is not as difficult, costly, nor time-consuming as you think. Learn how SCE achieved these results through creating a high performing team with a clear vision, co-innovating with SAP to ensure long-term success and leveraging the power of integration and automation to optimize business processes.

    Drive Tangible Results & Optimize Processes with SAP Sustainability Solutions

    Through implementing SAP Sustainability Solutions at SCE, we reduced our cost of ownership through simplification, optimized business processes, and increased the transparency of environment, health, and safety (EHS) data. For instance, we provided our employees the ability to report safety observations from their mobile devices, we reduced the time to clear projects from months to minutes, and we delivered simplistic and informative EHS dashboards to drive fact-based decision-making.

    Implementing SAP Sustainability Solutions to optimize business processes is not as difficult, costly, nor time-consuming as you think. Learn how SCE achieved these results through creating a high performing team with a clear vision, co-innovating with SAP to ensure long-term success and leveraging the power of integration and automation to optimize business processes.

    Fairfax Water’s Customer Self-Service Journey using SAP Multi-Channel Foundation for Utilities

    Fairfax Water deployed an innovative cloud-based and mobile customer portal built on Smart Utility Systems’ Smart Customer Mobile (SCM) platform for 60,000 of its customers in April 2016. In less than one month since the launch, thousands of customers are able to monitor and manage their water consumption like never before. Customers can view their information in real-time online or from any mobile device to compare usage and benefit from several self-service functionalities including turn on/turn off services. This empowers customers with more insight and control, resulting in increased direct engagement. The real-time, two-way communication capabilities support more efficient and cost effective ways to respond to inquiries, thereby improving Fairfax Water’s customer experience.

    Learn about Fairfax Water's use of Smart Utility Systems’ Smart Customer Mobile platform with SAP's Multi-channel Foundation, enabling customer self-service on the web and mobile in each of the following areas:


    • User and account management

    • Billing

    • Payments

    • Reporting

    Fairfax Water’s Customer Self-Service Journey using SAP Multi-Channel Foundation for Utilities

    Fairfax Water deployed an innovative cloud-based and mobile customer portal built on Smart Utility Systems’ Smart Customer Mobile (SCM) platform for 60,000 of its customers in April 2016. In less than one month since the launch, thousands of customers are able to monitor and manage their water consumption like never before. Customers can view their information in real-time online or from any mobile device to compare usage and benefit from several self-service functionalities including turn on/turn off services. This empowers customers with more insight and control, resulting in increased direct engagement. The real-time, two-way communication capabilities support more efficient and cost effective ways to respond to inquiries, thereby improving Fairfax Water’s customer experience.

    Learn about Fairfax Water's use of Smart Utility Systems’ Smart Customer Mobile platform with SAP's Multi-channel Foundation, enabling customer self-service on the web and mobile in each of the following areas:


    • User and account management

    • Billing

    • Payments

    • Reporting

    How Enduring Smart Infrastructure Program will Deliver New Smart Metering Infrastructure for British Gas

    Join this session to learn how British Gas was able to comply with regulatory obligations including the Smart Energy Code and Meet DECC objectives for Go-Live by June 2016.  Learn how they were able to maintain the delivery of smart services within agreed service levels and transition to more efficient, cost-effective smart industry infrastructure.

    Key Takeaways:


    • A comprehensive list of meter operations similar to those available for SMETS1 meters must be available from day 1 for both credit and prepayment meters

    • Customers must see no degradation in experience as we move from foundation to enduring solutions including the fact that there will be an added benefit of being able to change supplier while retaining smart services

    • Customer support teams must see little to no impact on the customer journey or business processes required to support our more complex portfolio of SMETS1, SMETS2 and other smart metered customers.

    SAP HANA, Fiori & EDM to Build New Load Settlement Application

    Come hear how Fortis Alberta used SAP HANA, Fiori & EDM to build new load settlement application. SAP HANA and Energy Data Management took the pain out of load settlement in deregulated Alberta, Canada power market and enabled Fortis Alberta to build delightful, easy to use applications for end users with SAP Fiori.

    Key Takeaways:


    • SAP HANA lends much-needed horse power to the computation-intensive validation functions

    • SAP Fiori brings enjoyment to the validation & control functions

    • SAP Energy Data Settlement (EDM) Settlement Workbench provides the application framework that feeds fresh / relevant data into the computations and economizes on storage

    PG&E Enhances Asset Management & O&M by Converging IoT Systems

    Learn how PG&E leveraged not only mature SAP technologies of SAP EAM, MII, PPM but also new technologies like SAP UI5 which builds an operational information backbone, the foundation of the convergence of IT and OT. Hear how they were able to successfully complete one of the first transformations from preventive maintenance to asset risk management, condition-based maintenance and eventually predictive maintenance.

    Key Takeaways:


    • Small Steps for Bigger Goals - Adopt a piece meal approach while maintaining long terms vision. Quick value realization from small steps brings in the biggest support from the business

    • Roadmap Socialization - All parties involved who are some or the other way associated must be made aware on the long term vision.

    • Reusability of existing interfaces - Ensure what you build today is not just tied to current work but will be reusable for future projects

    PG&E Enhances Asset Management & O&M by Converging IoT Systems

    Learn how PG&E leveraged not only mature SAP technologies of SAP EAM, MII, PPM but also new technologies like SAP UI5 which builds an operational information backbone, the foundation of the convergence of IT and OT. Hear how they were able to successfully complete one of the first transformations from preventive maintenance to asset risk management, condition-based maintenance and eventually predictive maintenance.

    Key Takeaways:


    • Small Steps for Bigger Goals - Adopt a piece meal approach while maintaining long terms vision. Quick value realization from small steps brings in the biggest support from the business

    • Roadmap Socialization - All parties involved who are some or the other way associated must be made aware on the long term vision.

    • Reusability of existing interfaces - Ensure what you build today is not just tied to current work but will be reusable for future projects

    An Inside Look: How a Cloud-Based CIS Will Support Sharyland Utilities’ Business, Now & Later

    Sharyland Utilities went live on SAP Customer Relationship Management & Billing for Utilities running on S/4 HANA in 9 months, and stabilized in 3 months. This is in stark contrast to the typical 18-24 month CIS implementation plus an additional year for stabilization. A cloud-based solution allows Sharyland Utilities to do more with less--we required no bubble staffing for the implementation, need no new hardware, have built in maintenance and upgrades--plus we can scale as our growth demands it.

    The presenters will share a front-lines view of:


    • what key drivers compelled the utility to select SAP CRM&B on S/4HANA in the cloud

    • the primary differences between an on-premise and a cloud-based CIS

    • the business benefits gained to date

    • our thoughts on the platform’s ability to support our business needs in the future

    An Inside Look: How a Cloud-Based CIS Will Support Sharyland Utilities’ Business, Now & Later

    Sharyland Utilities went live on SAP Customer Relationship Management & Billing for Utilities running on S/4 HANA in 9 months, and stabilized in 3 months. This is in stark contrast to the typical 18-24 month CIS implementation plus an additional year for stabilization. A cloud-based solution allows Sharyland Utilities to do more with less--we required no bubble staffing for the implementation, need no new hardware, have built in maintenance and upgrades--plus we can scale as our growth demands it.

    The presenters will share a front-lines view of:


    • what key drivers compelled the utility to select SAP CRM&B on S/4HANA in the cloud

    • the primary differences between an on-premise and a cloud-based CIS

    • the business benefits gained to date

    • our thoughts on the platform’s ability to support our business needs in the future

    Leveraging Fiori to Transform the Timekeeping Process

    Through a larger corporate initiative to deliver productivity improvements to front-line supervisors, Fiori was selected and deployed as a vanilla manager approval suite for timekeeping, expense reports and shopping carts. As part of a greater end-to end timekeeping transformation project, utility industry timekeeping benchmarking was conducted to identify time capture, scheduling, validation and approval best practices to be integrated into the Fiori timekeeping toolset for employees and management.

    Hear how National Grid was able to use Fiori to improve the user experience, strengthen compliance & data quality and reduce costs. Employee and manager time to record and approve time worked has been reduced by 10 to 25% through the elimination of repetitive entry and improvements in navigation. There has also been improvement in the time reporting data quality through the integration of weekly schedules, work order detail, multi-work state reporting or other data to focus manager review and approval.

    Leveraging Fiori to Transform the Timekeeping Process

    Through a larger corporate initiative to deliver productivity improvements to front-line supervisors, Fiori was selected and deployed as a vanilla manager approval suite for timekeeping, expense reports and shopping carts. As part of a greater end-to end timekeeping transformation project, utility industry timekeeping benchmarking was conducted to identify time capture, scheduling, validation and approval best practices to be integrated into the Fiori timekeeping toolset for employees and management.

    Hear how National Grid was able to use Fiori to improve the user experience, strengthen compliance & data quality and reduce costs. Employee and manager time to record and approve time worked has been reduced by 10 to 25% through the elimination of repetitive entry and improvements in navigation. There has also been improvement in the time reporting data quality through the integration of weekly schedules, work order detail, multi-work state reporting or other data to focus manager review and approval.

    Exploring the Path to SAP S/4HANA

    CenterPoint will provide lessons learned and perspectives on its “migration prototype” through SAP’s Central Finance. This will include insights on additional learnings on how to leverage SAP S/4HANA to improve utility financial information and processes by this migration path approach. CenterPoint will provide the audience an understanding, including the pros and cons, of SAP Central Finance for a less disruptive and smooth migration path to SAP S/4HANA, while creating business value.

    Learn how CenterPoint was able to confirm the simplified data model with SAP S/4HANA to improve transparency and traceability, at the same time to harmonize the data structure and process between finance and regulatory views to increase reuse and automation. Additionally, they will share findings on the ability to leverage the embedded planning (BPC) in SAP S/4HANA to support utility’s financial planning, regulatory planning, and rate case processes holistically, to improve the efficiency, and to enable timely analytics and simulation for decision making and effective performance management. Utegration will also provide additional insights about other transformation opportunities.   The objective is to ensure easier adoption of SAP S/4HANA and increase ROI for utility enterprises.

    Exploring the Path to SAP S/4HANA

    CenterPoint will provide lessons learned and perspectives on its “migration prototype” through SAP’s Central Finance. This will include insights on additional learnings on how to leverage SAP S/4HANA to improve utility financial information and processes by this migration path approach. CenterPoint will provide the audience an understanding, including the pros and cons, of SAP Central Finance for a less disruptive and smooth migration path to SAP S/4HANA, while creating business value.

    Learn how CenterPoint was able to confirm the simplified data model with SAP S/4HANA to improve transparency and traceability, at the same time to harmonize the data structure and process between finance and regulatory views to increase reuse and automation. Additionally, they will share findings on the ability to leverage the embedded planning (BPC) in SAP S/4HANA to support utility’s financial planning, regulatory planning, and rate case processes holistically, to improve the efficiency, and to enable timely analytics and simulation for decision making and effective performance management. Utegration will also provide additional insights about other transformation opportunities.   The objective is to ensure easier adoption of SAP S/4HANA and increase ROI for utility enterprises.

    Three Month Enterprise Asset Management “EAM” Project for 11 Hydro Plants

    When Northwestern Energy faced a deadline to install a maintenance management system for it’s hydroelectric plants, the utility turned to SAP for its solution and then to its internal SAP team and some external support which resulted in a winning combination to meet the 12 week timeline. Leveraging EAM project accelerators coupled with a host of knowledgeable team members, a fully prepared solution to support all maintenance and MRO stores processes with best practices was in place along with SAP's mobile rounds manager. Come and listen to how this A team worked to pull off this feat.

    Three Month Enterprise Asset Management “EAM” Project for 11 Hydro Plants

    When Northwestern Energy faced a deadline to install a maintenance management system for it’s hydroelectric plants, the utility turned to SAP for its solution and then to its internal SAP team and some external support which resulted in a winning combination to meet the 12 week timeline. Leveraging EAM project accelerators coupled with a host of knowledgeable team members, a fully prepared solution to support all maintenance and MRO stores processes with best practices was in place along with SAP's mobile rounds manager. Come and listen to how this A team worked to pull off this feat.

    Focus on Engineers by Implementing SAP Asset Lifecycle Accounting

    One of the primary goals for the solution was to enable the engineers to focus on designing the job and allow the system to determine the correct accounting. Creating a design to match the various construction and maintenance related items to the right accounting was crucial to the success. Asset Life-Cycle Accounting was designed such that it mapped the work order process of initiation to completion. Crucial functionalities were enabled on the Asset life-cycle accounting module based on the stages on the work order.

    By implementing, Asset Life-cycle accounting it has become very easy to track the construction costs (whether it is in asset under construction, construction complete, not classified or plant in service stage) based on the work order status. Costs are successfully flowing to the correct plant-in-service accounts with the correct percentages without much reconciliation at the end.

    Integrating SAP ISU/PM & ESRI GIS by Utilizing SAP’s Geographic Enablement (GEO.e) Technology

    The GeoSync solution allows Metropolitan Utilities District Omhaha to keep GIS users working in GIS without having to learn SAP while SAP users can create/update GIS with little change to their existing processes. Additionally, the mapping interface within the SAP GUI allows them to view GIS data without the need of a second application. Managers can now view orders from a mapping interface to group and assign them to technicians by the location of the orders.

    SAP resources were utilized for configuring and coding the GEO.e screens and the GIS to/from SAP logic. ESRI resources were used for scripting to gather version differences, and important process needed to identify when features are created/updated in GIS. MUD resources were used to prep, clean, and load data, test and document functionality, and managing the user requirements and training.

    This integration method allows for better interdepartmental communication with more accurate data without introducing a new program to the end users.

    Integrating SAP Hybris Billing for Non-Utility Product Billing & Invoicing

    TXU’s conversion to SAP Hybris Billing has enabled billing charges in advance and bill processing every day to better align with electricity billing cycles driven by meter reads. Simplified tools for setting up charging plans and standardized processes for instantiating new non-utility products for sale, billing and invoicing has helped improve how TXU runs their business. Added information about service periods for the non-utility charges provides clear information to customer invoices.

    SAP Hybris Billing is a powerful platform for non-utility billing with native integration to SAP ECC and CRM. Learn how Hybris Billing accelerated cash flow, collected previously forgone revenue and enabled faster implementation of future non-utility products and services to improve the customer invoicing experience.

    Integrating SAP Hybris Billing for Non-Utility Product Billing & Invoicing

    TXU’s conversion to SAP Hybris Billing has enabled billing charges in advance and bill processing every day to better align with electricity billing cycles driven by meter reads. Simplified tools for setting up charging plans and standardized processes for instantiating new non-utility products for sale, billing and invoicing has helped improve how TXU runs their business. Added information about service periods for the non-utility charges provides clear information to customer invoices.

    SAP Hybris Billing is a powerful platform for non-utility billing with native integration to SAP ECC and CRM. Learn how Hybris Billing accelerated cash flow, collected previously forgone revenue and enabled faster implementation of future non-utility products and services to improve the customer invoicing experience.