Meet the Speakers!

George W. Bush

43rd President, The United States of America

Fireside Chat with Featured Special Guest Speaker: President George W. Bush

Decision-making and leadership in challenging times – perspective from the 43rd President of the United…

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Lloyd Adams

National Vice President - SAP for Utilities, SAP

Fireside Chat with Featured Special Guest Speaker: President George W. Bush

Decision-making and leadership in challenging times – perspective from the 43rd President of the United…

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Gary Hayes

Chief Information Officer & Vice President of Information Technology, CenterPoint Energy

Reimagining Energy Education in the Digital Age

It’s not only electrons, but knowledge that powers utilities. To that end, Houston’s CenterPoint Energy,…

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Nina Easton

Washington columnist, Editor-in-chief, Fortune

Revealed: CX Executives Evolve to Greet New Customers on the Block

With customers at the center of every interaction, shaping how business is performed, and being…

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Brett Reynolds

Vice President, Marketing & Product Development, FirstEnergy

The NFL Sized Opportunity Right Under Your Nose

As Vice President of Sales and Marketing for the Cleveland Browns, Brett Reynolds had a…

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Chris Bertish

IMPOSSIBLE, Professional Speaker/ Best Selling Author/ Film Director/ Waterman & Adventurer

The Sup Crossing: Go the Distance, One Stroke at a Time

Chris dares to achieve what most perceive to be Impossible.  His mantra of Dream It,…

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Ross Burridge

Chief Financial Officer, TasNetworks

Taking the Digital Transformation Journey Down Under

TasNetworks just went live with the first phase of their digital transformation journey leveraging S/4…

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Dina Arellanes

Chief, Supply Chain Systems Implementation, PG&E

Transforming Procurement – SAP Ariba Customers Share Their Journey

As Utilities are working to streamline their procurement operations while cutting costs and effectively managing…

Read more >

Ariba: Foundation for Redesigning Services & Material Procurement Processes

In this session, we will review a project that focused on utilizing SAP Ariba as the foundation…

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Peter Maier

General Manager Energy & Natural Resources Industries, SAP

SAP’s Digital Energy Strategy

The Energy Sector is dynamic and fast moving. Digital disruption impacts all lines of business,…

Read more >

Katie Guice

Director, Customer Solutions & Strategic Projects, TECO Energy

TECO Energy Transitions for the Customer in 2017

TECO Energy delivers customer excellence in 2017 with many new options for the customer including…

Read more >

Suzanne Audiss

Account Executive, SAP

Transforming Procurement – SAP Ariba Customers Share Their Journey

As Utilities are working to streamline their procurement operations while cutting costs and effectively managing…

Read more >

Gregory Knight

Senior Vice President & Chief Customer Officer, CenterPoint Energy

Revealed: CX Executives Evolve to Greet New Customers on the Block

With customers at the center of every interaction, shaping how business is performed, and being…

Read more >

Colleen Walsh

Chief of Applied Strategy, SAP

Reimagining Energy Education in the Digital Age

It’s not only electrons, but knowledge that powers utilities. To that end, Houston’s CenterPoint Energy,…

Read more >

Dr. Mladen Kezunovic

Director, Smart Grid Center , Texas A&M University

Reimagining Energy Education in the Digital Age

It’s not only electrons, but knowledge that powers utilities. To that end, Houston’s CenterPoint Energy,…

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Jim Carroll

Futurist, Trends & Innovation Expert

Think Big, Start Small, Scale Fast: Innovating in the Age of Acceleration

The future belongs to those who are fast! That's the mantra of futurist Jim Carroll…

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Sam Cutruzzula

Purchasing Manager, Strategy & Policy, Salt River Project

Transforming Procurement – SAP Ariba Customers Share Their Journey

As Utilities are working to streamline their procurement operations while cutting costs and effectively managing…

Read more >

Brenda Campbell

Supervisor, Material Planning & Purchasing, Puget Sound Energy

Transforming Procurement – SAP Ariba Customers Share Their Journey

As Utilities are working to streamline their procurement operations while cutting costs and effectively managing…

Read more >

Tyler Towers

Business Solutions Architect, Hydro One

Increased Efficiencies Though Mobile SAP/GIS Integration

Hydro One, Ontario’s largest electric utility, is in the process of a major business transformation…

Read more >

Tarun Malhotra

ERP Program Manager, City of San Diego

Digital Customer Engagement – Unlock the Potential of Cloud & Mobility

City of San Diego (COSD), with a growing customer base, faced a stiff challenge of…

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Tanya Tetzlaff

IT Supervisor, FortisAlberta

Get Insight into Your Smart Meter Data Using SAP Energy Analysis in the Cloud

This session will focus on SAP Energy Analysis – a new cloud solution for analyzing…

Read more >

Steve Yehle

Director of Process Governance, Xcel Energy

Delivering Efficiency & Cost Saving through Field Force Enablement at Xcel Energy

As part of their enterprise wide business transformation program, Xcel Energy moved its field workforce…

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Steve Lai

Director of Business Technology Strategy, Xcel Energy

Delivering Efficiency & Cost Saving through Field Force Enablement at Xcel Energy

As part of their enterprise wide business transformation program, Xcel Energy moved its field workforce…

Read more >

Stefan Lysenko

Manager Technical Infrastructure, E.ON Business’

Insight without Disruption: How E.ON is Leveraging Customer Service Reporting in Real-Time

Real-time information is vital for customer service to quickly respond to multiple types of service…

Read more >

Sam Wolfe

Solution Manager, Evora IT Solutions

Mobilizing Our Workforce for a Greener Future

The towering masts of wind farms with their mesmerizing turning blades can inspire awe, beauty…

Read more >

Rick Cutter

Managing Partner, AAC Utility Partners

Planning and Execution of a Large SAP Solution: How Washington Gas Got It Right

Washington Gas, AAC Utility Partners and HCL Technologies developed a comprehensive Program Management and Implementation…

Read more >

Rick Charles

Manager, Transaction & Process Management, FirstEnergy

FirstEnergy Builds ‘SmartMart’ on Hybris Platform

Rick Charles from First Energy Products (FEP) will share his experience in selecting, implementing and…

Read more >

Stuart Hemphill

Senior Vice President, Customer & Operational Services, Southern California Edison

Revealed: CX Executives Evolve to Greet New Customers on the Block

With customers at the center of every interaction, shaping how business is performed, and being…

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Rajiv Jain

Director, PwC

Nasser Akari

AVP of Strategy & Corporate Development, Washington Gas

Planning and Execution of a Large SAP Solution: How Washington Gas Got It Right

Washington Gas, AAC Utility Partners and HCL Technologies developed a comprehensive Program Management and Implementation…

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David Johnson

Senior Vice President Customer Service & Economic Development, DTE Energy

Revealed: CX Executives Evolve to Greet New Customers on the Block

With customers at the center of every interaction, shaping how business is performed, and being…

Read more >

Mikia Thao

Senior Business Analyst, Sacramento Municipal Utility District

Panel Discussion: Managing Change Through an AMI Roll Out

An AMI implementation brings about disruptive changes to the utility company and its stakeholders.  Three…

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Michael Lamb

Vice President Operating Services, Enterprise Transformation Office, Xcel Energy

The Xcel Energy Journey: Deploying SAP as More Than IT Project

When key leaders at Xcel Energy originally presented the idea for an enterprise SAP program,…

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Maureen Coveney Bolen

CEO, The Bolen Group

Manage Strategic Compliance in an Evolving Global Economy with S/4 Finance

Feel challenged by constantly evolving tax and regulatory requirements, and maybe even the subtle or…

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Meghann Price

HR Rep - Tech, Analytics & Op, FirstEnergy

Recruiting Done Right – A Guide to a Successful Recruiting Implementation

When FirstEnergy decided to modernize their human resource function, they went with a cloud solution…

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Mary Lou Sekeras

Supervisor, Recruiting, FirstEnergy

Recruiting Done Right – A Guide to a Successful Recruiting Implementation

When FirstEnergy decided to modernize their human resource function, they went with a cloud solution…

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Matthew Bowman

Director, Global Business Development, Energy & Utilities, Vesta

Loudoun Water Mobilizes SAP’s Geo.e for Improved Field Operations

Since implementing SAP’s mapping technology, Geo.e, Loudoun Water has worked to deliver the benefits of…

Read more >

Mark Northrup

Chief Information Officer, Cleco Corporation

Cleco’s Ground-Breaking Enterprise S/4 HANA Based Business Transformation

Powered by S/4 HANA on the Cloud and Cognitive Watson, IBM and SAP have partnered…

Read more >

Lance Brown

Vice President of Customer Service Solutions, SEW

Digital Customer Engagement – Unlock the Potential of Cloud & Mobility

City of San Diego (COSD), with a growing customer base, faced a stiff challenge of…

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Matthew Easlea

Chief Product Owner – Enterprise Asset Managment, SAP

Collaborate to Reduce Costs & Increase Reliability with the SAP Asset Intelligence Network

The transition to the digital economy and the increasing adoption of new technologies such as…

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Kim Schafer

Vice President & Industry Principal, Vertex

The Great Cloud Migration: How an IOU, a Muni and a Privately-Held Utility are Using the Same Template to Move their CIS Systems to the Cloud

The move to the cloud is underway. Beyond peripheral systems, utilities are moving their core…

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Kim Hartzfeld

Industry Executive Principal, Accenture

Angad Chopra

Manager, Accenture

Delivering Efficiency & Cost Saving through Field Force Enablement at Xcel Energy

As part of their enterprise wide business transformation program, Xcel Energy moved its field workforce…

Read more >

Kevin Reckelhoff

Finance Director - Advance Finance Program, CenterPoint Energy

Digital Finance: CenterPoint Energy’s Finance Transformation Powered by Emerging SAP Technologies

Empowered by a vision of transforming Finance into a forward thinking, go-to business partner, CenterPoint…

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Arlene DeMita

Principal, PwC

Power On – Energizing Talent & Employee Engagement at Dominion

Dominion’s talent process and employee engagement needed energizing. Frustrations were running high in all levels…

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Kevin Dobbins

Manager of HRIS & Analytics, Dominion Resources Services, Inc

Power On – Energizing Talent & Employee Engagement at Dominion

Dominion’s talent process and employee engagement needed energizing. Frustrations were running high in all levels…

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Justus Talley

Director, Solutions, Utegration

FirstEnergy Builds ‘SmartMart’ on Hybris Platform

Rick Charles from First Energy Products (FEP) will share his experience in selecting, implementing and…

Read more >

Juergen Kuhmann

Industry Principal, Customer Engagement & Commerce for Utilities, SAP

Workshop: Deliver Value to Your Customers in a New, Cross-Industry, Digital World

Find new ways to create value for your organization, and learn about the opportunities offered…

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Joseph Beer

Chief Architect, Puget Sound Energy

“Get to Zero” – PSE’s Customer Driven Digital Transformation Initiative

“Get to Zero” is PSE’s five-year, $220 million digital transformation initiative designed to dramatically improve…

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John Lowson

Vice President Transition Management & IT, Liberty Utilities

The Great Cloud Migration: How an IOU, a Muni and a Privately-Held Utility are Using the Same Template to Move their CIS Systems to the Cloud

The move to the cloud is underway. Beyond peripheral systems, utilities are moving their core…

Read more >

Joanne Jackson

Head of Digital Transformation, NextEra Energy

The Power of a “Start-Anywhere-Go-Anywhere” Strategy

Finding the right talent is a challenge in today’s global economy- particularly as we look…

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Jill Larson

Supply Chain Management, Puget Sound Energy

Standardizing Processes with Ariba Suite

Puget Sound Energy (PSE) has had a challenge with a long-established process for service contracts.…

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Jennifer Foery

Human Resources Manager, Bluebonnet Electric Cooperative, Inc.

Employee Engagement – Resources and Guidance from a Leading Mid-Sized Utility

Bluebonnet Electric Cooperation understands their people perform better when they like and care about their…

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Jeff Chronister

Controller, TECO

Manage Strategic Compliance in an Evolving Global Economy with S/4 Finance

Feel challenged by constantly evolving tax and regulatory requirements, and maybe even the subtle or…

Read more >

Suzanne Motica

Director, Enterprise Solutions, Kiewit Corporation

Pouring Concrete, Staying Agile: Effective Project Management in Construction Projects

Learn how Kiewit Construction, a Fortune 500 company that helps utilities with large construction projects…

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Jaime Crawford

Vice President Geospatial Systems Integration, Critigen

Increased Efficiencies Though Mobile SAP/GIS Integration

Hydro One, Ontario’s largest electric utility, is in the process of a major business transformation…

Read more >

Jacqueline Robinson

Manager - Customer Service Strategy, DTE Energy

DTE Energy for Everyone: Experience the Customer Innovation Journey in Motor City

Major system implementations have a huge impact on the productivity of organizations. At DTE Energy,…

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Henry Bailey

Global Vice President, Head of Utilities Industry Business Unit, SAP

Workshop: Navigate the Impact of the Digital Economy for Long Term Business Success

Enable a successful digital transformation by reimagining business models. Explore key strategies, services, and resources…

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Manage Strategic Compliance in an Evolving Global Economy with S/4 Finance

Feel challenged by constantly evolving tax and regulatory requirements, and maybe even the subtle or…

Read more >

SAP’s Digital Energy Strategy

The Energy Sector is dynamic and fast moving. Digital disruption impacts all lines of business,…

Read more >

Hanif Dhrolia

Manager, Supplier eCommerce, BC Hydro

BC Hydro Showing Canada How Complex Supply Chain is Done

A strong supplier relationship is critical to the ongoing management of BC Hydro operations and…

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Florian Schlüfter

Senior Principal Consultant, Natuvion

Insight without Disruption: How E.ON is Leveraging Customer Service Reporting in Real-Time

Real-time information is vital for customer service to quickly respond to multiple types of service…

Read more >

Dustin Kempf

Principal Manager, Southern California Edison

Panel Discussion: Managing Change Through an AMI Roll Out

An AMI implementation brings about disruptive changes to the utility company and its stakeholders.  Three…

Read more >

Dondi Schneider

Managing Director, Accenture

DTE Energy for Everyone: Experience the Customer Innovation Journey in Motor City

Major system implementations have a huge impact on the productivity of organizations. At DTE Energy,…

Read more >

Emma Lawrence

Customer Solution Director, Utilities Central, SAP

Reimagining Energy Education in the Digital Age

It’s not only electrons, but knowledge that powers utilities. To that end, Houston’s CenterPoint Energy,…

Read more >

Deepak Aher

Go-To-Market Specialist & Business Growth Leader, SAP Innovation Center, SAP

Creating a New Era of Professional Collaboration

The SAP Innovation Network is chartered to create new growth businesses by pioneering new markets…

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Dean Afzal

Global Head, B2B & ENR Industry Marketing, SAP Hybris

Workshop: Deliver Value to Your Customers in a New, Cross-Industry, Digital World

Find new ways to create value for your organization, and learn about the opportunities offered…

Read more >

Craig Lees

Manager of Enterprise Applications, Loudoun Water

Loudoun Water Mobilizes SAP’s Geo.e for Improved Field Operations

Since implementing SAP’s mapping technology, Geo.e, Loudoun Water has worked to deliver the benefits of…

Read more >

Cora Duke

Enterprise Transformation Lead, NextEra Energy

The Power of a “Start-Anywhere-Go-Anywhere” Strategy

Finding the right talent is a challenge in today’s global economy- particularly as we look…

Read more >

Chris Morton

SAP Manager, E.ON Climate & Renewables

Mobilizing Our Workforce for a Greener Future

The towering masts of wind farms with their mesmerizing turning blades can inspire awe, beauty…

Read more >

Chris Chen

Manager of Strategy Development, SDG&E

Distributed Energy Resources – “The more things change…”

How would you finish this axiom with regards to the impacts of distributed resources on…

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Chris Bui

Director, CIS & AMI, Utegration

Charlie Seese

AMI IT Delivery Lead, Puget Sound Energy

Panel Discussion: Managing Change Through an AMI Roll Out

An AMI implementation brings about disruptive changes to the utility company and its stakeholders.  Three…

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Brian Raver

Head of IoT Innovation for Utilities, SAP

Workshop: Run as an Intelligent Enterprise by Creating a Digital Innovation System

Reinvent your business for the digital world by accelerating innovation and enhancing scalability. Discover how…

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Advanced Maintenance in Dangerous Spaces using Robotics and Virtual/Augmented Reality

Modern utilities need to inspect assets, reduce maintenance costs, and protect their workforce all while…

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Brian Offen

Director - Power & Utilities, PwC

Digital Finance: CenterPoint Energy’s Finance Transformation Powered by Emerging SAP Technologies

Empowered by a vision of transforming Finance into a forward thinking, go-to business partner, CenterPoint…

Read more >

Bob Simpson

Program Director, HCL

Planning and Execution of a Large SAP Solution: How Washington Gas Got It Right

Washington Gas, AAC Utility Partners and HCL Technologies developed a comprehensive Program Management and Implementation…

Read more >

BJ Flowers

Vice President, Sharyland Utilities

The Great Cloud Migration: How an IOU, a Muni and a Privately-Held Utility are Using the Same Template to Move their CIS Systems to the Cloud

The move to the cloud is underway. Beyond peripheral systems, utilities are moving their core…

Read more >

Arthur McGlashan

Manager, Corporate Accounting, Hydro One

Hydro One Amps Up Their Finance Process with BPC

Hydro One is the largest electricity Transmission and Distribution company in Ontario, and in late…

Read more >

Andrew Joo

SAP Analytics Go-To-Market Leader, IBM

Cleco’s Ground-Breaking Enterprise S/4 HANA Based Business Transformation

Powered by S/4 HANA on the Cloud and Cognitive Watson, IBM and SAP have partnered…

Read more >

Andre Van Honschooten

Vice President of Systems Integration, Vertex, representing DC Water

The Great Cloud Migration: How an IOU, a Muni and a Privately-Held Utility are Using the Same Template to Move their CIS Systems to the Cloud

The move to the cloud is underway. Beyond peripheral systems, utilities are moving their core…

Read more >

Albina Shapiro

Albina Shapiro - Senior Product Manager, SAP

Get Insight into Your Smart Meter Data Using SAP Energy Analysis in the Cloud

This session will focus on SAP Energy Analysis – a new cloud solution for analyzing…

Read more >

Alex Elkin

Vice President, Global Strategic Alliances, PowerPlan

Manage Strategic Compliance in an Evolving Global Economy with S/4 Finance

Feel challenged by constantly evolving tax and regulatory requirements, and maybe even the subtle or…

Read more >

Albere Cohen

SAP Business Advisor, United Energy and Multinet Gas

Collaborate to Reduce Costs & Increase Reliability with the SAP Asset Intelligence Network

The transition to the digital economy and the increasing adoption of new technologies such as…

Read more >

Senior Executive

Senior Executive, Vestas Wind Systems A/S

Vestas Wind Systems A/S: How We Empowered Our Workers with Mobile Apps

Improve the productivity of mobile workers by quickly developing your own native mobile apps. Build…

Read more >

Senior Executive

Senior Executive, Northern Gas Networks (UK)

Migrating to S/4HANA to Lay the Foundations for IoT and Future Growth

Join this session to hear how a leading gas distributor for the north of the…

Read more >

 
 

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Fireside Chat with Featured Special Guest Speaker: President George W. Bush

Decision-making and leadership in challenging times – perspective from the 43rd President of the United States, George W. Bush.

Fireside Chat with Featured Special Guest Speaker: President George W. Bush

Decision-making and leadership in challenging times – perspective from the 43rd President of the United States, George W. Bush.

Reimagining Energy Education in the Digital Age

It’s not only electrons, but knowledge that powers utilities. To that end, Houston’s CenterPoint Energy, is collaborating with universities, and SAP, to run better. The current focus is to work with leading academics to leverage their domain expertise, analyze relevant data (grid data, weather, etc.) and develop actionable insights. Hear SVP and CIO, Gary Hayes and a special guest from a leading university talk through their vision, mutual benefit, and future programs together. When academics and practitioners collaborate, magic happens!

Revealed: CX Executives Evolve to Greet New Customers on the Block

With customers at the center of every interaction, shaping how business is performed, and being the driving force of success or failure, see how CCO’s lead and take charge. In recent years, utilities focused on the customer, but never to this extent or with the added pressures of technology advancement and aging infrastructure. The demands of the CCO will only increase as unforeseen customer expectations occur and technology and innovation deliver new ways for customers to partake in energy generation and relations with the Utility.

Moderated by Nina Easton, learn first-hand how leading CCO’s take on this responsibility with open arms and lead the way to disrupt the old ways of doing business to embrace the customer and unveil the next generation Utility and customer partnerships.

The NFL Sized Opportunity Right Under Your Nose

As Vice President of Sales and Marketing for the Cleveland Browns, Brett Reynolds had a job that people would die for.  In 2015, to the shock of many around him, he left that role to go after an a bigger opportunity. GM of the Lions?  Commentator on ESPN?  Nope…. VP of First Energy Products.  Please join Brett to hear about his journey and discover what got him so excited.  Perhaps you have an “NFL Caliber” opportunity in your business.

The Sup Crossing: Go the Distance, One Stroke at a Time

Chris dares to achieve what most perceive to be Impossible.  His mantra of Dream It, See it, Believe it and Achieve it, has led Chris to redefine the approach to achieving success, not only across multiple sports, but also as an Author, Film Maker, Businessman and attaining any goal he has set for himself.

In March 2017, Chris completed his most challenging adventure yet by successfully accomplishing something no other human on the planet has come close to achieving - becoming the first person ever to cross the entire Atlantic Ocean, over 7500km, alone and unsupported, on a Stand-Up Paddleboard over 93 days.

Come to this keynote to be inspired to adopt a “can do” attitude and achieve greatness by implementing the tools and skills which Chris teaches through his powerful storytelling.

Taking the Digital Transformation Journey Down Under

TasNetworks just went live with the first phase of their digital transformation journey leveraging S/4 HANA. The implementation of an integrated business solution is one of the company’s ‘must deliver’ strategic initiatives aimed to fully align and integrate TasNetworks’ processes and systems, with a focus on core business systems, including:


  • asset planning, operation and lifecycle management,

  • works management and service delivery,

  • procurement and supply chain management,

  • financial performance management,

  • human resource management and payroll, and

  • governance, risk and compliance management.


By removing duplicate systems, having one source of truth for data, having consistent processes and ways of working, and supporting delivery of effective and efficient services both internally and externally to customers, it is bringing benefits in:

  • simplified businesses processes, underpinned by a single, enabling IT platform,

  • assistance in driving an uplift in capability, highlighted by new skills, processes, tools, and systems, and

  • provision of greater analytical rigor and capability “that means we can better measure what counts”.

Transforming Procurement – SAP Ariba Customers Share Their Journey

As Utilities are working to streamline their procurement operations while cutting costs and effectively managing supplier relationships, many have turned to SAP’s cloud procurement solution, SAP Ariba, to support their journeys. Join your peers to share ideas and learn some best practices in terms of transforming procurement to help achieve corporate objectives. Our panel discussion will be led by utilities such as Pacific Gas & Electric, Puget Sound Energy, and Salt River Project

Ariba: Foundation for Redesigning Services & Material Procurement Processes

In this session, we will review a project that focused on utilizing SAP Ariba as the foundation for redesigning the services and material procurement processes that support about $4.2 billion in spending. The project included redesigning taxonomy based on the United Nations Standard Products and Services Code, as well as business process and policy redesign. This was a large change-management initiative to change mindshare from operating on premise to operating in the cloud.

Key Business Benefits:


  • Streamlined procurement process and policies

  • Contract Repository and Compliance

  • Operational efficiency with Auto PO and Increase in the number of negotiated catalogs

SAP’s Digital Energy Strategy

The Energy Sector is dynamic and fast moving. Digital disruption impacts all lines of business, bringing with it opportunities and challenges.

Utilities especially have been affected by the expansion of renewable energy, advancements in distributed energy resources (DER), new customer engagement behavior and disruptive business models accelerated by the Internet of Things (IoT).  Technology can help enable changing business models and processes moving forward. Inspire and shape a digital strategy powering the next generation.  Mr. Maier will present SAP’s digital energy strategy discussing how SAP is helping companies transform to the next generation of S/4 and cloud-based solutions.

TECO Energy Transitions for the Customer in 2017

TECO Energy delivers customer excellence in 2017 with many new options for the customer including a redesigned customer statement, new online e-bill features, and mobile readiness for interacting with the customer on outages and much more. See how this east coast utility prepared customers and the Utility organized for the changes to ensure a seamless transition.  Today, the innovation continues with TECO and their residential and commercial customers.

Key Takeaways:


  • Tips for solution readiness, business readiness, support readiness and customer readiness

  • Understand hidden costs

  • Tips for life after the project

Transforming Procurement – SAP Ariba Customers Share Their Journey

As Utilities are working to streamline their procurement operations while cutting costs and effectively managing supplier relationships, many have turned to SAP’s cloud procurement solution, SAP Ariba, to support their journeys. Join your peers to share ideas and learn some best practices in terms of transforming procurement to help achieve corporate objectives. Our panel discussion will be led by utilities such as Pacific Gas & Electric, Puget Sound Energy, and Salt River Project

Revealed: CX Executives Evolve to Greet New Customers on the Block

With customers at the center of every interaction, shaping how business is performed, and being the driving force of success or failure, see how CCO’s lead and take charge. In recent years, utilities focused on the customer, but never to this extent or with the added pressures of technology advancement and aging infrastructure. The demands of the CCO will only increase as unforeseen customer expectations occur and technology and innovation deliver new ways for customers to partake in energy generation and relations with the Utility.

Moderated by Nina Easton, learn first-hand how leading CCO’s take on this responsibility with open arms and lead the way to disrupt the old ways of doing business to embrace the customer and unveil the next generation Utility and customer partnerships.

Reimagining Energy Education in the Digital Age

It’s not only electrons, but knowledge that powers utilities. To that end, Houston’s CenterPoint Energy, is collaborating with universities, and SAP, to run better. The current focus is to work with leading academics to leverage their domain expertise, analyze relevant data (grid data, weather, etc.) and develop actionable insights. Hear SVP and CIO, Gary Hayes and a special guest from a leading university talk through their vision, mutual benefit, and future programs together. When academics and practitioners collaborate, magic happens!

Reimagining Energy Education in the Digital Age

It’s not only electrons, but knowledge that powers utilities. To that end, Houston’s CenterPoint Energy, is collaborating with universities, and SAP, to run better. The current focus is to work with leading academics to leverage their domain expertise, analyze relevant data (grid data, weather, etc.) and develop actionable insights. Hear SVP and CIO, Gary Hayes and a special guest from a leading university talk through their vision, mutual benefit, and future programs together. When academics and practitioners collaborate, magic happens!

Think Big, Start Small, Scale Fast: Innovating in the Age of Acceleration

The future belongs to those who are fast! That's the mantra of futurist Jim Carroll -- and no where has this become a reality faster than in the world of utilities. There is no doubt that the next phase of the world of energy involves the convergence of a variety of trends, each of which is significant on their own, but combined, provide an opportunity for massive disruption -- and opportunity. The era of massive hyper-connectivity at an industrial, commercial and residential level as a result of the acceleration of the Internet of things. The rapid advancement of energy science, particularly with battery storage, alternative energy sources and other leading edge technologies. Business model disruption through the fast arrival of technologies that support personal and local energy energy microgrids through backyard wind, solar, biomass and other forms of energy generation. New demand and infrastructure requirements arising from such significant trends as smart cities, self-driving cars and intelligent highway infrastructure. And then there are simple light poles -- which are now becoming 'fitbits for cities' with embedded environmental sensors, car-charging technologies, Wi-Fi hotspot capability and traffic management technologies! But wait -- there's more! At M.I.T. they are even in the midst of research as to how to grow solar cells from plants! That's why no less than the Edison Energy Institute has stated that going forward, "“The threats posed to the electric utility industry from disruptive forces, particularly distributed resources, have serious long-term implications for the traditional electric utility business model and investor opportunities.”

Transforming Procurement – SAP Ariba Customers Share Their Journey

As Utilities are working to streamline their procurement operations while cutting costs and effectively managing supplier relationships, many have turned to SAP’s cloud procurement solution, SAP Ariba, to support their journeys. Join your peers to share ideas and learn some best practices in terms of transforming procurement to help achieve corporate objectives. Our panel discussion will be led by utilities such as Pacific Gas & Electric, Puget Sound Energy, and Salt River Project

Transforming Procurement – SAP Ariba Customers Share Their Journey

As Utilities are working to streamline their procurement operations while cutting costs and effectively managing supplier relationships, many have turned to SAP’s cloud procurement solution, SAP Ariba, to support their journeys. Join your peers to share ideas and learn some best practices in terms of transforming procurement to help achieve corporate objectives. Our panel discussion will be led by utilities such as Pacific Gas & Electric, Puget Sound Energy, and Salt River Project

Increased Efficiencies Though Mobile SAP/GIS Integration

Hydro One, Ontario’s largest electric utility, is in the process of a major business transformation project called Move to Mobile (M2M).  This initiative includes upgrades to major business systems including SAP, PCAD, Telematics, and GIS.  The most impactful and visible change is the addition of SAP’s Work Manager for distribution line crews.  The mobile solution includes robust GIS integration allowing field workers to see all notifications and GIS layers on a map, create new notification from the map, and take GIS data offline.  The integration of GIS into Work Manager is also transforming the way line crews capture information about assets they are putting in service.  The current process is paper-based and edits are captured as notes on the design.  This process takes 3-6 months to complete and causes data divergence between SAP and GIS.  The new process will allow the line crews to visualize and edit designs on a map, with edits getting back to GIS for QA/QC in days not months.

Key Business Benefits:


  • Working Smarter| Viewing assets on the map enables field workers to see assets in their true location relative to connected assets and customer locations. Crews avoid unnecessary trips to assets that don’t require maintenance and they can see other crew locations on the map for better coordination and mutual aid.

  • Better Information| GIS and SAP data is synchronized nightly and delivered via Critigen’s Geocache Manager™ as an offline cache to the mobile device, allowing workers to click on the map for timely asset information. An enhanced “As-Built” editing tool allows workers to update electrical asset information during installation, resulting in better data governance, improved latency and safety.

  • Saving Time| With a single application for mapping and work, crews spend less time on the screen and more time installing and maintaining electric assets. Office workers spend less time re-keying information from paper forms, with a 6-month reduction in processing time.

Digital Customer Engagement – Unlock the Potential of Cloud & Mobility

City of San Diego (COSD), with a growing customer base, faced a stiff challenge of engaging with their customers in real-time. Customers desired a better service to connect digitally with COSD. With growing sustainability pressures and customer expectations redefining their customer relationship, this became a top objective for COSD to increase customer satisfaction and operational efficiency.

COSD implemented Smart Customer Mobile (SCM®), a customer engagement mobile and cloud platform integrated with SAP to facilitate real-time two-way communication with customers through digital channels enabling customers to gain insights about their current consumption patterns. SCM® has helped COSD in improving their customer behavior through frequent leak alerts, outage alerts, payment reminders and providing them self-service capabilities such as paying bills, submitting service requests, water reports, rebates and programs, track usage and compare their usage with similar households. They could easily push timely notifications and alerts on mobile based on current and future outages to the customer on their portal and mobile devices, which reduced their customer calls and call center cost drastically. The built-in cloud analytics platform also helped COSD in transforming their business processes and identifying customer behavior, along with being able to monitor customer targeted campaigns, manage water conservation programs and increase participation in their sponsored water saving programs.

Key Business Benefits:


  • Improve operational efficiency and reduce customer call center cost

  • Increase customer satisfaction by providing self service capabilities

  • Enhance customer adoption by providing digital communication channels

Get Insight into Your Smart Meter Data Using SAP Energy Analysis in the Cloud

This session will focus on SAP Energy Analysis – a new cloud solution for analyzing smart meter energy data. In this session, the attendees will have the opportunity to:


  • Learn how SAP leverages the latest technological advancements, such as the Internet of Things, SAP HANA and others to develop best-of-breed, powerful energy analysis tool

  • Learn how SAP Energy Analysis solution will help utility companies increase revenue, raise productivity, achieve energy efficiency goals and boost customer satisfaction

  • Hear from SAP customer who participated in SAP Energy Analysis Beta program and learn about their insights, challenges and action plan for the future


Key Business Benefits:

  • Transform large volumes of data into meaningful business intelligence

  • Understand how your customers use energy by any dimension, at any level of granularity, instantly

  • Turn deep insights into actions to improve your business operations and gain competitive advantage

Delivering Efficiency & Cost Saving through Field Force Enablement at Xcel Energy

As part of their enterprise wide business transformation program, Xcel Energy moved its field workforce from paper based processes to a mobile solution utilizing SAP Work Manager, ClickSchedule, and GIS/Mobile Mapping. The challenge was the 5,500 field workers (employees and contractors) were in 5 different Business Units (Generation, Nuclear, Transmission, Distribution and Gas Engineering Operations) across 8 states and had varying degrees of exposure to mobility and utilizing different business processes to execute their work.
The solution delivered was a single mobile platform that would work for all employees – from the service technician who interacts with the customer to the nuclear engineer who needs a comprehensive electronic work package to perform details operations in a protected area.  In addition to a unified technology solution, Xcel Energy developed a comprehensive end user engagement program to involve employees in all aspects of the program from early process design, build, testing, device selection, bargaining unit engagement and training to drive engagement, standardization and adoption.   This session will provide an overview of the scheduling and mobility technical and business solution, lessons learned managing remote devices, and the change management program designed to enable a diverse workforce with new technology.

Key Business Benefits


  1. Standard Processes Across the Business – setting a vision for standardization of Business Processes across various Business Units drove that mindset. This pushed perceived BU differences to be minimized and provided more consistent operational and performance metrics.



  1. Delivering Operational Efficiencies - One Xcel way common processes, increased access to information, optimized scheduling and a mobile application designed with end user involvement.  All of these enabling the Field and Plant operations workers to spend less time on work order administration and research activities and increase their time performing work. They are informed/alerted when emergencies arise or schedules are changed to address more time sensitive customer calls and improving customer service.



  1. Strong Business Leadership and Engagement – Business Leaders from the EVP level to Field Supervisors aligned to the vision and provided the same case for change and key messages to field workers. Involving the field users early and through the process drove a high level of engagement and adoption for the mobile solution.

Delivering Efficiency & Cost Saving through Field Force Enablement at Xcel Energy

As part of their enterprise wide business transformation program, Xcel Energy moved its field workforce from paper based processes to a mobile solution utilizing SAP Work Manager, ClickSchedule, and GIS/Mobile Mapping. The challenge was the 5,500 field workers (employees and contractors) were in 5 different Business Units (Generation, Nuclear, Transmission, Distribution and Gas Engineering Operations) across 8 states and had varying degrees of exposure to mobility and utilizing different business processes to execute their work.
The solution delivered was a single mobile platform that would work for all employees – from the service technician who interacts with the customer to the nuclear engineer who needs a comprehensive electronic work package to perform details operations in a protected area.  In addition to a unified technology solution, Xcel Energy developed a comprehensive end user engagement program to involve employees in all aspects of the program from early process design, build, testing, device selection, bargaining unit engagement and training to drive engagement, standardization and adoption.   This session will provide an overview of the scheduling and mobility technical and business solution, lessons learned managing remote devices, and the change management program designed to enable a diverse workforce with new technology.

Key Business Benefits


  1. Standard Processes Across the Business – setting a vision for standardization of Business Processes across various Business Units drove that mindset. This pushed perceived BU differences to be minimized and provided more consistent operational and performance metrics.



  1. Delivering Operational Efficiencies - One Xcel way common processes, increased access to information, optimized scheduling and a mobile application designed with end user involvement.  All of these enabling the Field and Plant operations workers to spend less time on work order administration and research activities and increase their time performing work. They are informed/alerted when emergencies arise or schedules are changed to address more time sensitive customer calls and improving customer service.



  1. Strong Business Leadership and Engagement – Business Leaders from the EVP level to Field Supervisors aligned to the vision and provided the same case for change and key messages to field workers. Involving the field users early and through the process drove a high level of engagement and adoption for the mobile solution.

Insight without Disruption: How E.ON is Leveraging Customer Service Reporting in Real-Time

Real-time information is vital for customer service to quickly respond to multiple types of service requests from different channels. With real-time information about the most recent customer requests within an CRM system, you can staff people quickly to the requests/issues that are most crucial at that specific time. If you have many customer request per day, it is even more difficult to provide the needed information on time.

E.ON is one of the biggest energy suppliers in Europe with a customer base of millions of points of delivery. For E.on, it was crucial to have a real-time data delivery from two SAP CRM systems (on Oracle databases) for self-services and a management information system. To achieve this, an SAP BW-on-Hana system was built in a greenfield approach. While providing real-time data from the SAP CRM Systems via SAP HANA Smart Data Integration (SDI), the solution fits the business requirements for a fast analysis and a real-time data acquisition.

SAP Lumira is providing the front-end for BI Self Services and a Management Dashboard. The goal is to connect other systems to provide real-time data for analysis as well as Big Data analytics.

Key Business Benefits:


  • Real-Time information that is crucial for seamless customer service

  • Big Data readiness and analytics

  • Predictive analytics to be able to precisely forecast customer demand

Mobilizing Our Workforce for a Greener Future

The towering masts of wind farms with their mesmerizing turning blades can inspire awe, beauty and remind us how renewable energy is changing the way we live in & view our planet.  At E.ON, a global change is also happening in the maintenance and repair of these large assets. Our ‘Renewables’ business area transformed operations by mobilizing with SAP Work Manager & SAP Inventory Manager utilizing an agile implementation methodology.  Partnering with Evora IT Solutions, a core team of 13 resources across three continents configured, enhanced, tested, trained, and deployed the applications in 7 countries resulting in a solution that modernized daily functions for E.ON’s 350 field technicians, supervisors, & inventory specialists, resulting in improved community & employee safety.  Join our session as we describe the project methodology, the successes & business benefits, and our lessons learned on this important journey towards the future.

The presentation will also include a live demo of SAP Work Manager for order completion, management, data lookup, etc.

Key Business Benefits:


  • Improved Efficiency

  • Reduced Travel Time & Costs

  • Improved Data Integrity

Planning and Execution of a Large SAP Solution: How Washington Gas Got It Right

Washington Gas, AAC Utility Partners and HCL Technologies developed a comprehensive Program Management and Implementation Strategy to replace five disparate legacy Customer Information Systems and a Mobile Work Management System, while Washington Gas was transitioning a major call center and data center to different providers. This session presents the planning, implementation, project outcomes, and the lessons learned in managing this transformational business and technology project. Through sound implementation methodologies based on measurable criteria, the team achieved project success for the SAP solution. The SAP solution included SAP Customer Relationship Management and Billing for Utilities running on S/4 HANA, with Mobile Work Management, BI Suite, Document Presentment by OpenText, and SAP Quality Center by HPE. Washington Gas went live on the SAP platform in January 2017.

Join Washington Gas, AAC and HCL to discover how their strategically focused collaboration led to the most successful large and complex SAP implementation in recent history.

Key Business Benefits:


  • Created a new modernized technology platform for Washington Gas

  • Improved efficiency and scalability of customer billing and dispatch processing

  • Improved functional capabilities based on business needs by over 200%

  • Experienced shorter than normal performance dip.

FirstEnergy Builds ‘SmartMart’ on Hybris Platform

Rick Charles from First Energy Products (FEP) will share his experience in selecting, implementing and running the SAP Hybris suite including yCommerce, yMarketing, yBilling, and C4C. FEP is a non-regulatory retail arm of FirstEnergy. Its mission is to earn new revenues beyond the utility bill, by developing and selling innovative products for FirstEnergy. FEP needed an information system to run its ecommerce and billing solution in a way that they could efficiently manage and scale their business. FEP chose and implemented the SAP Hybris suite because it met all the commerce, marketing, contact center, and billing needs as well along with out of the box integration tools to connect with FirstEnergy’s ERP system. FEP’s website/on-line store ‘SmartMart’, internal call centers, and business operations are now using the Hybris suite to introduce products to market quickly and manage the sells to billing solution with minimal IT involvement.

In June 2017 FirstEnergy rolled out ‘SmartMart’ after a 6-month implementation. FEP created the new site utilizing standard yCommerce product catalog and shopping cart functionality. Because the marketing and Contact Center are also built on the Hybris suite, the integration leveraged the out of the box middleware tools to communicate customer and order information to all modules in real time. Furthermore, the Hybris Billing module was used to integrate orders with utility invoices to provide both ‘on-bill’ and ‘off-bill’ payment options to customers.

Key Business Benefits:


  • Used a single integrated software solution for Commerce, Contact Center, Marketing, Order Fulfillment, and Billing

  • Cloud based and simple configuration allow for Maintenance of the system with minimal IT involvement

  • Real Time information available in all modules including all channels of customer communication


 

Revealed: CX Executives Evolve to Greet New Customers on the Block

With customers at the center of every interaction, shaping how business is performed, and being the driving force of success or failure, see how CCO’s lead and take charge. In recent years, utilities focused on the customer, but never to this extent or with the added pressures of technology advancement and aging infrastructure. The demands of the CCO will only increase as unforeseen customer expectations occur and technology and innovation deliver new ways for customers to partake in energy generation and relations with the Utility.

Moderated by Nina Easton, learn first-hand how leading CCO’s take on this responsibility with open arms and lead the way to disrupt the old ways of doing business to embrace the customer and unveil the next generation Utility and customer partnerships.

Planning and Execution of a Large SAP Solution: How Washington Gas Got It Right

Washington Gas, AAC Utility Partners and HCL Technologies developed a comprehensive Program Management and Implementation Strategy to replace five disparate legacy Customer Information Systems and a Mobile Work Management System, while Washington Gas was transitioning a major call center and data center to different providers. This session presents the planning, implementation, project outcomes, and the lessons learned in managing this transformational business and technology project. Through sound implementation methodologies based on measurable criteria, the team achieved project success for the SAP solution. The SAP solution included SAP Customer Relationship Management and Billing for Utilities running on S/4 HANA, with Mobile Work Management, BI Suite, Document Presentment by OpenText, and SAP Quality Center by HPE. Washington Gas went live on the SAP platform in January 2017.

Join Washington Gas, AAC and HCL to discover how their strategically focused collaboration led to the most successful large and complex SAP implementation in recent history.

Key Business Benefits:


  • Created a new modernized technology platform for Washington Gas

  • Improved efficiency and scalability of customer billing and dispatch processing

  • Improved functional capabilities based on business needs by over 200%

  • Experienced shorter than normal performance dip.

Revealed: CX Executives Evolve to Greet New Customers on the Block

With customers at the center of every interaction, shaping how business is performed, and being the driving force of success or failure, see how CCO’s lead and take charge. In recent years, utilities focused on the customer, but never to this extent or with the added pressures of technology advancement and aging infrastructure. The demands of the CCO will only increase as unforeseen customer expectations occur and technology and innovation deliver new ways for customers to partake in energy generation and relations with the Utility.

Moderated by Nina Easton, learn first-hand how leading CCO’s take on this responsibility with open arms and lead the way to disrupt the old ways of doing business to embrace the customer and unveil the next generation Utility and customer partnerships.

Panel Discussion: Managing Change Through an AMI Roll Out

An AMI implementation brings about disruptive changes to the utility company and its stakeholders.  Three utility companies that have implemented AMI— Southern California Edison, Puget Sound Energy & Sacramento Municipal Utility District—share their experiences to help smooth out the journey for others that follow.

Some discussion topics include the following:


  • How did your organizational structure change with the implementation of AMI?

    • Which group or department owns metered data collection and validation responsibilities within your company – Billing, Metering, etc.?



  • What’s your approach, experience, and learnings with opt-out?

  • What’s your strategy for leveraging AMI data to improve the customer relationship (especially around web interactions)?

    • What are your key learnings in this area?

    • How much has it reduced calls, improved customer satisfaction scores, etc.?

    • Do you show only VEE’d data?



  • What use cases have you implemented?

  • What’s next on the horizon in terms of value extraction and business case realization?


Key Business Results:

  • Improved customer service quality

  • Streamlined operations

The Xcel Energy Journey: Deploying SAP as More Than IT Project

When key leaders at Xcel Energy originally presented the idea for an enterprise SAP program, they were told to go “back to the drawing board” and only return when they had business support for a broader transformation effort.  Nearly 4 years and multiple business unit deployments later, the original principles of what became the PTT program remain:  Enterprise Led, Employee Driven, One Xcel Energy Way.  Business leaders stepped up and provided strong leadership (vision, presence, engagement, involvement and coaching), active participation in governing bodies and worked hand in hand with the IT organization to drive their success.

This session will explain how Xcel Energy developed and maintained strong business engagement and commitment over their multi-year transformational change program.  It will describe how top leaders were engaged and leveraged to support enterprise priorities, explain how “the science of change management” enabled tangible outcomes at the front-line level, describe the process by which business outcomes were formalized, and share lessons learned in readying a diverse organization to respond on Day 1 and beyond. This session will also describe how Xcel Energy is planning to leverage the new capabilities of the organization for continuous improvement and future transformation initiatives.

Key Business Benefits:


  1. Ownership and Accountability of the Business Case – by setting out early to make this a business-driven program, leaders in all business units were very aware of the outcomes that were committed as part of the program and felt ownership to deliver.

  2. Business / IT Partnership – while the program was business driven, a solid partnership with IT and their Implementation partners was essential. IT had a seat at the table in working with the business to design, implement and sustain the new processes and the SAP solution as an enterprise system.

  3. Breaking down Silos – Xcel had various Business Unit silos with different processes and technology. The move to SAP was designed to drive One Xcel Energy Way across the enterprise. In driving Business Unit ownership, silos began to break down and BUs collaborated for the good of the company to share best practices, lessons learned and help to support new users as they went live with the new processes and technology.

Manage Strategic Compliance in an Evolving Global Economy with S/4 Finance

Feel challenged by constantly evolving tax and regulatory requirements, and maybe even the subtle or not so subtle differences between jurisdictions you serve? As a business or IT decision maker in your energy company, your greatest challenge is making decisions to minimize risk, maximize operational efficiency and optimize financial constraints, all while leveraging your existing systems of record. If you’re a utility or energy company in a highly-regulated environment, you must meet the reporting demands from government regulators, as well as safety inspectors, auditors, investors and financial regulators. Join us for this timely panel discussion, featuring Jeff Chronister of TECO, Alex Elkin of PowerPlan, and Henry Bailey of SAP, to learn how to optimize your assets in a way that ensures your company complies with constantly evolving regulatory and tax requirements, while concurrently lowering the burden of system administration.

Key Business Benefits:


  • An understanding of how regulations impact operations and how best to balance asset requirements with shifting regulatory and tax requirements to achieve the best economic result

  • Accelerated financial close in both SAP and PowerPlan, powered by seamless, real-time integration on HANA

  • Reduced the cost of system administration for both SAP and PowerPlan


Moderator: Maureen Coveney Bolen - CEO, The Bolen Group

Recruiting Done Right – A Guide to a Successful Recruiting Implementation

When FirstEnergy decided to modernize their human resource function, they went with a cloud solution – SuccessFactors! They started with the SAP SuccessFactors Learning module in 2015 and from there they moved to the Talent modules.  Most recently they implemented four Recruiting modules starting their implementation in late 2016 and have been live since May 2017. A strong project management ethic, and executive sponsorship were key to their successful implementation. Learn how they have greatly improved hiring processes, and data driven insights that have achieved demonstrable business benefits.

Recruiting Done Right – A Guide to a Successful Recruiting Implementation

When FirstEnergy decided to modernize their human resource function, they went with a cloud solution – SuccessFactors! They started with the SAP SuccessFactors Learning module in 2015 and from there they moved to the Talent modules.  Most recently they implemented four Recruiting modules starting their implementation in late 2016 and have been live since May 2017. A strong project management ethic, and executive sponsorship were key to their successful implementation. Learn how they have greatly improved hiring processes, and data driven insights that have achieved demonstrable business benefits.

Loudoun Water Mobilizes SAP’s Geo.e for Improved Field Operations

Since implementing SAP’s mapping technology, Geo.e, Loudoun Water has worked to deliver the benefits of an integrated geospatial solution to its 150+ operations staff when they are working in the field. The challenge was to find an easy way for these workers to manage their daily workload while eliminating an inefficient and labor-intensive paper-based process. To address this challenge, Loudoun Water selected, configured and deployed a water-industry focused GIS-enabled mobile solution and suite of apps to automate specific business functions including hydrant flushing, meter management, construction inspection and notification creation. By combining the power of GIS and GPS, coupled with integration to the SAP core system and delivered to a mobile device, we have empowered field users to manage their assigned work on a map and made it simple to create orders and notifications by interacting with a mobile GIS map. This presentation will provide an overview of the project drivers, mobile solution implementation, SAP integration, benefits and future plans.

Key Business Benefits:


  • It's quick and easy to raise a notification in SAP from the field by tapping on a GPS-enabled map

  • Field staff can manage daily workload from an iPad, with or without internet

  • Makes good business sense: leverages our investment in SAP and GIS using a cloud-hosted solution that doesn't require more internal IT infrastructure to run

Cleco’s Ground-Breaking Enterprise S/4 HANA Based Business Transformation

Powered by S/4 HANA on the Cloud and Cognitive Watson, IBM and SAP have partnered with Cleco to transform its end-to-end business processes including Finance, Asset Management, Customer Operations, Logistics, Supply Chain and Procurement.

Key Points:


  • IBM and SAP have partnered to deliver complete, end-to-end solution to CLECO, from Infrastructure, S/4 HANA Software Platform, Cloud Enablement to Implementation Services

  • By leveraging IBM's SAP S/4 Utilities IMPACT Solution Platform, CLECO will gain accelerated business benefits from pre-configured, turn-key solutions addressing key business processes such as Financial Close, FERC, Legal/Managerial Consolidations, Planning/Forecasting, Predictive Asset Maintenance, Meter to Cash Analytics, Customer Engagement and Direct/Indirect Procurement.

  • CLECO's S/4 initiative will leverage the right combination of IBM Agile Ascend methodology, pre-configured accelerators and data first approach to significantly accelerate business value, reduce manual labor, mitigate program risk,and enable predictable outcomes to ultimately ensure program success.

  • CLECO's S/4 Transformation initiative will be instrumental in improving and enhancing SAP and IBM's S/4 Utilities Platform vision to benefit all future Utilities S/4 implementations

Digital Customer Engagement – Unlock the Potential of Cloud & Mobility

City of San Diego (COSD), with a growing customer base, faced a stiff challenge of engaging with their customers in real-time. Customers desired a better service to connect digitally with COSD. With growing sustainability pressures and customer expectations redefining their customer relationship, this became a top objective for COSD to increase customer satisfaction and operational efficiency.

COSD implemented Smart Customer Mobile (SCM®), a customer engagement mobile and cloud platform integrated with SAP to facilitate real-time two-way communication with customers through digital channels enabling customers to gain insights about their current consumption patterns. SCM® has helped COSD in improving their customer behavior through frequent leak alerts, outage alerts, payment reminders and providing them self-service capabilities such as paying bills, submitting service requests, water reports, rebates and programs, track usage and compare their usage with similar households. They could easily push timely notifications and alerts on mobile based on current and future outages to the customer on their portal and mobile devices, which reduced their customer calls and call center cost drastically. The built-in cloud analytics platform also helped COSD in transforming their business processes and identifying customer behavior, along with being able to monitor customer targeted campaigns, manage water conservation programs and increase participation in their sponsored water saving programs.

Key Business Benefits:


  • Improve operational efficiency and reduce customer call center cost

  • Increase customer satisfaction by providing self service capabilities

  • Enhance customer adoption by providing digital communication channels

Collaborate to Reduce Costs & Increase Reliability with the SAP Asset Intelligence Network

The transition to the digital economy and the increasing adoption of new technologies such as the Internet of Things (IoT) and cloud-based networks provide an opportunity to automate data exchange and enable a simplified collaboration model among manufacturers, dealers, service providers (including EPC’s) and operators of assets. SAP leads the next wave of asset management innovation by bringing the asset ecosystem partners onto a single cloud-based collaborative network platform called SAP Asset Intelligence Network.

SAP Asset Intelligence Network is a central hub that serves first as a global register of the equipment in an extended ecosystem. Each asset element has a unique ID that authorizes the publication of and subscription to content on the network. Now visualize a host of applications running on this collaborative platform to simplify maintenance and enhance cooperation for complex tasks.

Albere will share United Energy’s involvement in the SAP Asset Intelligence Network, why they signed up to the beta program and what they intend to get out of it.

The Great Cloud Migration: How an IOU, a Muni and a Privately-Held Utility are Using the Same Template to Move their CIS Systems to the Cloud

The move to the cloud is underway. Beyond peripheral systems, utilities are moving their core CIS technology to the cloud (as well as ERP and EAM). In this session, three very different utility types will share their decision-making process, and how risk reduction and simplifying ongoing operations factored into it. On our panel: a small, privately owned electricity provider (Sharyland Utilities); a municipal water and wastewater utility (DC Water); and a large investor-owned utility made up of 69 generation and gas, electric, water and wastewater distribution utilities (Liberty Utilities).

Each of these utilities are, or will soon be, running on the same cloud-based platform, and using the same template to migrate over.

Cloud naysayers have poked holes in the ability of a template to allow utilities to customize the CIS platform for their unique needs. But our presentation will show that a template CAN be modified, and work for all types of utilities, ultimately saving the utility precious time and money, and reducing implementation risks in the process.

Key Business Benefits:


  • Learn what key drivers compelled these 3 different utilities to select a cloud-based CIS

  • Hear the considerations they had about moving to the cloud

  • Find out why a “customized template” is not an oxymoron

Delivering Efficiency & Cost Saving through Field Force Enablement at Xcel Energy

As part of their enterprise wide business transformation program, Xcel Energy moved its field workforce from paper based processes to a mobile solution utilizing SAP Work Manager, ClickSchedule, and GIS/Mobile Mapping. The challenge was the 5,500 field workers (employees and contractors) were in 5 different Business Units (Generation, Nuclear, Transmission, Distribution and Gas Engineering Operations) across 8 states and had varying degrees of exposure to mobility and utilizing different business processes to execute their work.
The solution delivered was a single mobile platform that would work for all employees – from the service technician who interacts with the customer to the nuclear engineer who needs a comprehensive electronic work package to perform details operations in a protected area.  In addition to a unified technology solution, Xcel Energy developed a comprehensive end user engagement program to involve employees in all aspects of the program from early process design, build, testing, device selection, bargaining unit engagement and training to drive engagement, standardization and adoption.   This session will provide an overview of the scheduling and mobility technical and business solution, lessons learned managing remote devices, and the change management program designed to enable a diverse workforce with new technology.

Key Business Benefits


  1. Standard Processes Across the Business – setting a vision for standardization of Business Processes across various Business Units drove that mindset. This pushed perceived BU differences to be minimized and provided more consistent operational and performance metrics.



  1. Delivering Operational Efficiencies - One Xcel way common processes, increased access to information, optimized scheduling and a mobile application designed with end user involvement.  All of these enabling the Field and Plant operations workers to spend less time on work order administration and research activities and increase their time performing work. They are informed/alerted when emergencies arise or schedules are changed to address more time sensitive customer calls and improving customer service.



  1. Strong Business Leadership and Engagement – Business Leaders from the EVP level to Field Supervisors aligned to the vision and provided the same case for change and key messages to field workers. Involving the field users early and through the process drove a high level of engagement and adoption for the mobile solution.

Digital Finance: CenterPoint Energy’s Finance Transformation Powered by Emerging SAP Technologies

Empowered by a vision of transforming Finance into a forward thinking, go-to business partner, CenterPoint Energy has partnered with PwC to design and implement their Digital Finance solution.  The program seeks to deliver on CenterPoint’s goals to simplify, standardize, integrate, and automate processes to unlock the predictive and analytical capabilities of their people and data, while at the same time addressing regulatory imperatives and enriching the employee experience.  Come see how the team incorporated the latest innovative technologies for budgeting & planning, regulatory, and robotic process automation (RPA) into an S4/HANA roadmap to deliver this vision.

Key Business Benefits:


  • Optimized capital planning that integrates core financial and operational objectives

  • Streamlined accounting processes to improve efficiency, accuracy, and consistency between departments and increase real-time visibility into the status of accounting close

  • Planning, budgeting, and forecasting in an integrated, central environment with real-time, multi-dimensional views for consolidated, regulatory, and management purposes

Power On – Energizing Talent & Employee Engagement at Dominion

Dominion’s talent process and employee engagement needed energizing. Frustrations were running high in all levels of the organization with manual processing, disjointed data/antiquated systems and lack of the digital experience. Learn how Dominion pursued a HR transformation using PwC’s PowerPack solution to implement leading practice processes and build a fully integrated Recruiting, Onboarding and Core HR system that energized employee engagement, talent management and talent acquisition. PwC’s PowerPack solution enabled Dominion to accelerate to the HCM cloud and create energy and excitement in talent acquisition and the engaged employee experience.

Key Business Benefits:


  • Integrated system of recruiting, recruiting marketing, onboarding and Core HR, with streamlined internal postings, referral process and overall HR operating model

  • Streamlined the candidate pipeline by customizing pre-employment process and application to address Dominion's stringent background check requirements

  • Increased company’s job postings’ visibility across the country and used recruiting marketing's advanced analytics to better understand effectiveness of candidate sourcing strategies and cost per hire

Power On – Energizing Talent & Employee Engagement at Dominion

Dominion’s talent process and employee engagement needed energizing. Frustrations were running high in all levels of the organization with manual processing, disjointed data/antiquated systems and lack of the digital experience. Learn how Dominion pursued a HR transformation using PwC’s PowerPack solution to implement leading practice processes and build a fully integrated Recruiting, Onboarding and Core HR system that energized employee engagement, talent management and talent acquisition. PwC’s PowerPack solution enabled Dominion to accelerate to the HCM cloud and create energy and excitement in talent acquisition and the engaged employee experience.

Key Business Benefits:


  • Integrated system of recruiting, recruiting marketing, onboarding and Core HR, with streamlined internal postings, referral process and overall HR operating model

  • Streamlined the candidate pipeline by customizing pre-employment process and application to address Dominion's stringent background check requirements

  • Increased company’s job postings’ visibility across the country and used recruiting marketing's advanced analytics to better understand effectiveness of candidate sourcing strategies and cost per hire

FirstEnergy Builds ‘SmartMart’ on Hybris Platform

Rick Charles from First Energy Products (FEP) will share his experience in selecting, implementing and running the SAP Hybris suite including yCommerce, yMarketing, yBilling, and C4C. FEP is a non-regulatory retail arm of FirstEnergy. Its mission is to earn new revenues beyond the utility bill, by developing and selling innovative products for FirstEnergy. FEP needed an information system to run its ecommerce and billing solution in a way that they could efficiently manage and scale their business. FEP chose and implemented the SAP Hybris suite because it met all the commerce, marketing, contact center, and billing needs as well along with out of the box integration tools to connect with FirstEnergy’s ERP system. FEP’s website/on-line store ‘SmartMart’, internal call centers, and business operations are now using the Hybris suite to introduce products to market quickly and manage the sells to billing solution with minimal IT involvement.

In June 2017 FirstEnergy rolled out ‘SmartMart’ after a 6-month implementation. FEP created the new site utilizing standard yCommerce product catalog and shopping cart functionality. Because the marketing and Contact Center are also built on the Hybris suite, the integration leveraged the out of the box middleware tools to communicate customer and order information to all modules in real time. Furthermore, the Hybris Billing module was used to integrate orders with utility invoices to provide both ‘on-bill’ and ‘off-bill’ payment options to customers.

Key Business Benefits:


  • Used a single integrated software solution for Commerce, Contact Center, Marketing, Order Fulfillment, and Billing

  • Cloud based and simple configuration allow for Maintenance of the system with minimal IT involvement

  • Real Time information available in all modules including all channels of customer communication


 

Workshop: Deliver Value to Your Customers in a New, Cross-Industry, Digital World

Find new ways to create value for your organization, and learn about the opportunities offered by digital transformation. Market to the segment of one by developing personalized, digitally enabled products across all sectors through digital channels and new technologies such as Blockchain and the Internet of Things. Enable innovation today, and be ready for tomorrow, whatever it looks like.

“Get to Zero” – PSE’s Customer Driven Digital Transformation Initiative

“Get to Zero” is PSE’s five-year, $220 million digital transformation initiative designed to dramatically improve how the utility works and interacts with customers across all digital channels.  To achieve this vision, our key focus areas are Customer Engagement and Digital Experience, Big Data Analytics, Billing and Payments, and Enterprise Work and Asset Management.

By September 2017, we will be about 18 months into our journey. Come learn about our progress and successes so far, our future plans and our lessons learned to date.

Business Objectives:


  • We will be so good at what we do, that we have all but eliminated the need for customers to call us

  • PSE will make and act on its commitments to our customers with confidence, and provide the same accurate information to them, no matter the channel

  • We will know who our customers are, anticipate their needs, and proactively inform them of things they care about through their preferred communications channel

The Great Cloud Migration: How an IOU, a Muni and a Privately-Held Utility are Using the Same Template to Move their CIS Systems to the Cloud

The move to the cloud is underway. Beyond peripheral systems, utilities are moving their core CIS technology to the cloud (as well as ERP and EAM). In this session, three very different utility types will share their decision-making process, and how risk reduction and simplifying ongoing operations factored into it. On our panel: a small, privately owned electricity provider (Sharyland Utilities); a municipal water and wastewater utility (DC Water); and a large investor-owned utility made up of 69 generation and gas, electric, water and wastewater distribution utilities (Liberty Utilities).

Each of these utilities are, or will soon be, running on the same cloud-based platform, and using the same template to migrate over.

Cloud naysayers have poked holes in the ability of a template to allow utilities to customize the CIS platform for their unique needs. But our presentation will show that a template CAN be modified, and work for all types of utilities, ultimately saving the utility precious time and money, and reducing implementation risks in the process.

Key Business Benefits:


  • Learn what key drivers compelled these 3 different utilities to select a cloud-based CIS

  • Hear the considerations they had about moving to the cloud

  • Find out why a “customized template” is not an oxymoron

The Power of a “Start-Anywhere-Go-Anywhere” Strategy

Finding the right talent is a challenge in today’s global economy- particularly as we look at the changing ‘face’ of a Utility. NextEra Energy is leveraging the “start-anywhere-go-anywhere” SuccessFactors technology deployment strategy to focus on this, while keeping compliance and safety top of mind. In 2012, they moved their Learning technology to SuccessFactors LMS in the cloud. From there, they moved onto Recruiting, and through the power of a rock solid business case, will roll out the entirety of the SuccessFactors Suite. These modules have co-existed with a (shrinking) on-premise, hybrid environment. Learn how NextEra can now do so much more, with less, using the power of the cloud.

Standardizing Processes with Ariba Suite

Puget Sound Energy (PSE) has had a challenge with a long-established process for service contracts.  With increasing outsourced activities, it has been difficult to meet the needs of the organization’s work groups and ultimately its customers.  Now, PSE is embarking on the implementation of Ariba software products.  During this implementation, one objective is to streamline and standardize the service contracting process.  The plan is to learn the out-of-box methods for requesting, sourcing, contracting, and payment processing, which will allow the procurement department to more efficiently provide contract and source visibility for its work groups.

By providing improved visibility and access to approved contractors through Ariba, it will reduce the tendency for maverick spending and/or commitments to contractors without properly conducting sourcing events and utilizing consolidated service contracts.

Key Business Benefits:


  • Spend visibility for easier category spend analysis

  • Cost savings through consolidation by category

  • Improved access to contract information for users

Employee Engagement – Resources and Guidance from a Leading Mid-Sized Utility

Bluebonnet Electric Cooperation understands their people perform better when they like and care about their jobs: when they're engaged. Join this session to hear how this mid-sized utility is leading transformation in HR. To boost engagement, Bluebonnet needed to understand the factors associated with change, translate them into proactive steps and processes, and support each department across the utility with capable technology tools. Maintaining a people first agenda, one likely outcome is higher profitability. This stands to reason, and stands up to the latest outcomes experienced at Bluebonnet Electric.

Bluebonnets’ future plans include greater talent pool development by managing and measuring specific competencies, expanding usage of its recruiting tool within the HR community, and improving external brand awareness.

Manage Strategic Compliance in an Evolving Global Economy with S/4 Finance

Feel challenged by constantly evolving tax and regulatory requirements, and maybe even the subtle or not so subtle differences between jurisdictions you serve? As a business or IT decision maker in your energy company, your greatest challenge is making decisions to minimize risk, maximize operational efficiency and optimize financial constraints, all while leveraging your existing systems of record. If you’re a utility or energy company in a highly-regulated environment, you must meet the reporting demands from government regulators, as well as safety inspectors, auditors, investors and financial regulators. Join us for this timely panel discussion, featuring Jeff Chronister of TECO, Alex Elkin of PowerPlan, and Henry Bailey of SAP, to learn how to optimize your assets in a way that ensures your company complies with constantly evolving regulatory and tax requirements, while concurrently lowering the burden of system administration.

Key Business Benefits:


  • An understanding of how regulations impact operations and how best to balance asset requirements with shifting regulatory and tax requirements to achieve the best economic result

  • Accelerated financial close in both SAP and PowerPlan, powered by seamless, real-time integration on HANA

  • Reduced the cost of system administration for both SAP and PowerPlan


Moderator: Maureen Coveney Bolen - CEO, The Bolen Group

Pouring Concrete, Staying Agile: Effective Project Management in Construction Projects

Learn how Kiewit Construction, a Fortune 500 company that helps utilities with large construction projects runs effective and efficient capex projects. They use a single data model to capture data and report KPIs in a visually compelling manner.  Additionally, field-facing mobile solutions allow them to gain real-time insights into field processes.

Increased Efficiencies Though Mobile SAP/GIS Integration

Hydro One, Ontario’s largest electric utility, is in the process of a major business transformation project called Move to Mobile (M2M).  This initiative includes upgrades to major business systems including SAP, PCAD, Telematics, and GIS.  The most impactful and visible change is the addition of SAP’s Work Manager for distribution line crews.  The mobile solution includes robust GIS integration allowing field workers to see all notifications and GIS layers on a map, create new notification from the map, and take GIS data offline.  The integration of GIS into Work Manager is also transforming the way line crews capture information about assets they are putting in service.  The current process is paper-based and edits are captured as notes on the design.  This process takes 3-6 months to complete and causes data divergence between SAP and GIS.  The new process will allow the line crews to visualize and edit designs on a map, with edits getting back to GIS for QA/QC in days not months.

Key Business Benefits:


  • Working Smarter| Viewing assets on the map enables field workers to see assets in their true location relative to connected assets and customer locations. Crews avoid unnecessary trips to assets that don’t require maintenance and they can see other crew locations on the map for better coordination and mutual aid.

  • Better Information| GIS and SAP data is synchronized nightly and delivered via Critigen’s Geocache Manager™ as an offline cache to the mobile device, allowing workers to click on the map for timely asset information. An enhanced “As-Built” editing tool allows workers to update electrical asset information during installation, resulting in better data governance, improved latency and safety.

  • Saving Time| With a single application for mapping and work, crews spend less time on the screen and more time installing and maintaining electric assets. Office workers spend less time re-keying information from paper forms, with a 6-month reduction in processing time.

DTE Energy for Everyone: Experience the Customer Innovation Journey in Motor City

Major system implementations have a huge impact on the productivity of organizations. At DTE Energy, we compared replacing our billing system to having a heart transplant. The disruption is especially pronounced in the contact center.  Average speed to answer, average handle time, and customer satisfaction can take significant hits during launch. A comprehensive risk mitigation strategy can minimize the productivity and customer satisfaction impacts.  DTE implemented a change management program that included surge staffing, extensive training, a change network, hyper care and a command center.  We fostered a culture of “no victims or bystanders” where our Business Process Owners were involved and signed off on each step in the project. In the first week’s post go live, our change management program minimized the disruptions that our new billing system created.  DTE Energy achieved pre-go live metrics in their contact center in the first week post go live.

Workshop: Navigate the Impact of the Digital Economy for Long Term Business Success

Enable a successful digital transformation by reimagining business models. Explore key strategies, services, and resources required for digital business and hear how strategic partnerships can help you achieve your transformation goals and drive profitable growth by partnering and competing in new industries beyond utilities such as automotive, construction, and consumer products along with high tech and telecommunications. Discuss how utilities are investing in new business models to achieve sustainable profitability and mapping out the digital journey in a feasible, affordable, and viable way. (SAP Transformation Navigation Tool featured).

Manage Strategic Compliance in an Evolving Global Economy with S/4 Finance

Feel challenged by constantly evolving tax and regulatory requirements, and maybe even the subtle or not so subtle differences between jurisdictions you serve? As a business or IT decision maker in your energy company, your greatest challenge is making decisions to minimize risk, maximize operational efficiency and optimize financial constraints, all while leveraging your existing systems of record. If you’re a utility or energy company in a highly-regulated environment, you must meet the reporting demands from government regulators, as well as safety inspectors, auditors, investors and financial regulators. Join us for this timely panel discussion, featuring Jeff Chronister of TECO, Alex Elkin of PowerPlan, and Henry Bailey of SAP, to learn how to optimize your assets in a way that ensures your company complies with constantly evolving regulatory and tax requirements, while concurrently lowering the burden of system administration.

Key Business Benefits:


  • An understanding of how regulations impact operations and how best to balance asset requirements with shifting regulatory and tax requirements to achieve the best economic result

  • Accelerated financial close in both SAP and PowerPlan, powered by seamless, real-time integration on HANA

  • Reduced the cost of system administration for both SAP and PowerPlan


Moderator: Maureen Coveney Bolen - CEO, The Bolen Group

SAP’s Digital Energy Strategy

The Energy Sector is dynamic and fast moving. Digital disruption impacts all lines of business, bringing with it opportunities and challenges.

Utilities especially have been affected by the expansion of renewable energy, advancements in distributed energy resources (DER), new customer engagement behavior and disruptive business models accelerated by the Internet of Things (IoT).  Technology can help enable changing business models and processes moving forward. Inspire and shape a digital strategy powering the next generation.  Mr. Maier will present SAP’s digital energy strategy discussing how SAP is helping companies transform to the next generation of S/4 and cloud-based solutions.

BC Hydro Showing Canada How Complex Supply Chain is Done

A strong supplier relationship is critical to the ongoing management of BC Hydro operations and delivery of capital projects. Prompt payment is a foundation of a strong and mutually beneficial supplier relationship.   BC Hydro’s invoice processes invoices inefficiently which results in 40% of invoices being paid late, higher than average cost per invoice, missed opportunity for early payment discounts, and likely higher unit costs as suppliers compensate for slow payments.

BC Hydro kicked off a pilot program on the Ariba Network, a cloud-based B2B marketplace where buyers and suppliers can do business within a single, networked platform. It turns out that managing orders and invoicing over a business network in the cloud has achieved paying suppliers on time by 95%. In addition, BC Hydro is saving $1 million a year in accounts payable costs, and is also finding opportunities to cut spending through dynamic discounting over the network.

Key Business Benefits:


  • Paying suppliers on time

  • Cost Savings

  • Stronger Supplier Relationships

Insight without Disruption: How E.ON is Leveraging Customer Service Reporting in Real-Time

Real-time information is vital for customer service to quickly respond to multiple types of service requests from different channels. With real-time information about the most recent customer requests within an CRM system, you can staff people quickly to the requests/issues that are most crucial at that specific time. If you have many customer request per day, it is even more difficult to provide the needed information on time.

E.ON is one of the biggest energy suppliers in Europe with a customer base of millions of points of delivery. For E.on, it was crucial to have a real-time data delivery from two SAP CRM systems (on Oracle databases) for self-services and a management information system. To achieve this, an SAP BW-on-Hana system was built in a greenfield approach. While providing real-time data from the SAP CRM Systems via SAP HANA Smart Data Integration (SDI), the solution fits the business requirements for a fast analysis and a real-time data acquisition.

SAP Lumira is providing the front-end for BI Self Services and a Management Dashboard. The goal is to connect other systems to provide real-time data for analysis as well as Big Data analytics.

Key Business Benefits:


  • Real-Time information that is crucial for seamless customer service

  • Big Data readiness and analytics

  • Predictive analytics to be able to precisely forecast customer demand

Panel Discussion: Managing Change Through an AMI Roll Out

An AMI implementation brings about disruptive changes to the utility company and its stakeholders.  Three utility companies that have implemented AMI— Southern California Edison, Puget Sound Energy & Sacramento Municipal Utility District—share their experiences to help smooth out the journey for others that follow.

Some discussion topics include the following:


  • How did your organizational structure change with the implementation of AMI?

    • Which group or department owns metered data collection and validation responsibilities within your company – Billing, Metering, etc.?



  • What’s your approach, experience, and learnings with opt-out?

  • What’s your strategy for leveraging AMI data to improve the customer relationship (especially around web interactions)?

    • What are your key learnings in this area?

    • How much has it reduced calls, improved customer satisfaction scores, etc.?

    • Do you show only VEE’d data?



  • What use cases have you implemented?

  • What’s next on the horizon in terms of value extraction and business case realization?


Key Business Results:

  • Improved customer service quality

  • Streamlined operations

DTE Energy for Everyone: Experience the Customer Innovation Journey in Motor City

Major system implementations have a huge impact on the productivity of organizations. At DTE Energy, we compared replacing our billing system to having a heart transplant. The disruption is especially pronounced in the contact center.  Average speed to answer, average handle time, and customer satisfaction can take significant hits during launch. A comprehensive risk mitigation strategy can minimize the productivity and customer satisfaction impacts.  DTE implemented a change management program that included surge staffing, extensive training, a change network, hyper care and a command center.  We fostered a culture of “no victims or bystanders” where our Business Process Owners were involved and signed off on each step in the project. In the first week’s post go live, our change management program minimized the disruptions that our new billing system created.  DTE Energy achieved pre-go live metrics in their contact center in the first week post go live.

Reimagining Energy Education in the Digital Age

It’s not only electrons, but knowledge that powers utilities. To that end, Houston’s CenterPoint Energy, is collaborating with universities, and SAP, to run better. The current focus is to work with leading academics to leverage their domain expertise, analyze relevant data (grid data, weather, etc.) and develop actionable insights. Hear SVP and CIO, Gary Hayes and a special guest from a leading university talk through their vision, mutual benefit, and future programs together. When academics and practitioners collaborate, magic happens!

Creating a New Era of Professional Collaboration

The SAP Innovation Network is chartered to create new growth businesses by pioneering new markets and disruptive technologies. This unique group within SAP is spread across 12 locations worldwide employing 500 individuals dedicated to co-innovation with our SAP customers. By leveraging design thinking and agile methodologies, emerging technologies are brought to life creating never before imagined opportunities. Learn how machine learning, blockchain, computer vision and future enterprise applications have been applied around the world to reimagine business models.

Workshop: Deliver Value to Your Customers in a New, Cross-Industry, Digital World

Find new ways to create value for your organization, and learn about the opportunities offered by digital transformation. Market to the segment of one by developing personalized, digitally enabled products across all sectors through digital channels and new technologies such as Blockchain and the Internet of Things. Enable innovation today, and be ready for tomorrow, whatever it looks like.

Loudoun Water Mobilizes SAP’s Geo.e for Improved Field Operations

Since implementing SAP’s mapping technology, Geo.e, Loudoun Water has worked to deliver the benefits of an integrated geospatial solution to its 150+ operations staff when they are working in the field. The challenge was to find an easy way for these workers to manage their daily workload while eliminating an inefficient and labor-intensive paper-based process. To address this challenge, Loudoun Water selected, configured and deployed a water-industry focused GIS-enabled mobile solution and suite of apps to automate specific business functions including hydrant flushing, meter management, construction inspection and notification creation. By combining the power of GIS and GPS, coupled with integration to the SAP core system and delivered to a mobile device, we have empowered field users to manage their assigned work on a map and made it simple to create orders and notifications by interacting with a mobile GIS map. This presentation will provide an overview of the project drivers, mobile solution implementation, SAP integration, benefits and future plans.

Key Business Benefits:


  • It's quick and easy to raise a notification in SAP from the field by tapping on a GPS-enabled map

  • Field staff can manage daily workload from an iPad, with or without internet

  • Makes good business sense: leverages our investment in SAP and GIS using a cloud-hosted solution that doesn't require more internal IT infrastructure to run

The Power of a “Start-Anywhere-Go-Anywhere” Strategy

Finding the right talent is a challenge in today’s global economy- particularly as we look at the changing ‘face’ of a Utility. NextEra Energy is leveraging the “start-anywhere-go-anywhere” SuccessFactors technology deployment strategy to focus on this, while keeping compliance and safety top of mind. In 2012, they moved their Learning technology to SuccessFactors LMS in the cloud. From there, they moved onto Recruiting, and through the power of a rock solid business case, will roll out the entirety of the SuccessFactors Suite. These modules have co-existed with a (shrinking) on-premise, hybrid environment. Learn how NextEra can now do so much more, with less, using the power of the cloud.

Mobilizing Our Workforce for a Greener Future

The towering masts of wind farms with their mesmerizing turning blades can inspire awe, beauty and remind us how renewable energy is changing the way we live in & view our planet.  At E.ON, a global change is also happening in the maintenance and repair of these large assets. Our ‘Renewables’ business area transformed operations by mobilizing with SAP Work Manager & SAP Inventory Manager utilizing an agile implementation methodology.  Partnering with Evora IT Solutions, a core team of 13 resources across three continents configured, enhanced, tested, trained, and deployed the applications in 7 countries resulting in a solution that modernized daily functions for E.ON’s 350 field technicians, supervisors, & inventory specialists, resulting in improved community & employee safety.  Join our session as we describe the project methodology, the successes & business benefits, and our lessons learned on this important journey towards the future.

The presentation will also include a live demo of SAP Work Manager for order completion, management, data lookup, etc.

Key Business Benefits:


  • Improved Efficiency

  • Reduced Travel Time & Costs

  • Improved Data Integrity

Distributed Energy Resources – “The more things change…”

How would you finish this axiom with regards to the impacts of distributed resources on energy utilities? Can utilities incorporate distributed resources like renewables and storage into existing business models or do they require evolution or reinvention?  This session will explore the impacts of DER on utility business models.  It will discuss how SDG&E is currently incorporating DER into its business and operating models and potential strategies for thriving as DERs drive changes to regulatory policies, customer/utility roles and relationships and value propositions.

This will be an interactive session and will cover:


  • Understanding the impact of customer generated energy, EV and solar on the grid and utility rates

  • Identifying new business opportunities and revenue streams

  • Maintaining operational efficiency and affordability with a decrease in demand

  • Changing requirements for grid management & implementing the technology required to make the grid more efficient


Key Business Benefits:

  • Expansion of rate-based earnings with DERs

  • Increased customer engagement and satisfaction

  • Roadmap for driving future growth

Panel Discussion: Managing Change Through an AMI Roll Out

An AMI implementation brings about disruptive changes to the utility company and its stakeholders.  Three utility companies that have implemented AMI— Southern California Edison, Puget Sound Energy & Sacramento Municipal Utility District—share their experiences to help smooth out the journey for others that follow.

Some discussion topics include the following:


  • How did your organizational structure change with the implementation of AMI?

    • Which group or department owns metered data collection and validation responsibilities within your company – Billing, Metering, etc.?



  • What’s your approach, experience, and learnings with opt-out?

  • What’s your strategy for leveraging AMI data to improve the customer relationship (especially around web interactions)?

    • What are your key learnings in this area?

    • How much has it reduced calls, improved customer satisfaction scores, etc.?

    • Do you show only VEE’d data?



  • What use cases have you implemented?

  • What’s next on the horizon in terms of value extraction and business case realization?


Key Business Results:

  • Improved customer service quality

  • Streamlined operations

Workshop: Run as an Intelligent Enterprise by Creating a Digital Innovation System

Reinvent your business for the digital world by accelerating innovation and enhancing scalability. Discover how the SAP Leonardo portfolio brings together the core of your business with powerful new innovations that offer game-changing benefits. Hear partners and customers share the insights gained from their own digital transformation journeys. This workshop will explore how machine learning, IoT, Big Data, analytics, cloud platform, and blockchain technologies together with design thinking and data intelligence services enable you to innovate at scale and redefine your business. Automate existing processes, develop new applications, add intelligence to existing applications, and power new business models.

Advanced Maintenance in Dangerous Spaces using Robotics and Virtual/Augmented Reality

Modern utilities need to inspect assets, reduce maintenance costs, and protect their workforce all while delivering a reliable service. We will explore the potential use of Robotics, Virtual/Augmented Reality, and Artificial Intelligence to enable 24x7 inspection of assets in dangerous spaces without endangering the utility workforce. Join us as we discuss how SAP solutions can support the entire inspection and maintenance lifecycle while maintaining connectivity to both service experts and the Internet of Things and leveraging key Utilities processes provided by the Digital Core.

Digital Finance: CenterPoint Energy’s Finance Transformation Powered by Emerging SAP Technologies

Empowered by a vision of transforming Finance into a forward thinking, go-to business partner, CenterPoint Energy has partnered with PwC to design and implement their Digital Finance solution.  The program seeks to deliver on CenterPoint’s goals to simplify, standardize, integrate, and automate processes to unlock the predictive and analytical capabilities of their people and data, while at the same time addressing regulatory imperatives and enriching the employee experience.  Come see how the team incorporated the latest innovative technologies for budgeting & planning, regulatory, and robotic process automation (RPA) into an S4/HANA roadmap to deliver this vision.

Key Business Benefits:


  • Optimized capital planning that integrates core financial and operational objectives

  • Streamlined accounting processes to improve efficiency, accuracy, and consistency between departments and increase real-time visibility into the status of accounting close

  • Planning, budgeting, and forecasting in an integrated, central environment with real-time, multi-dimensional views for consolidated, regulatory, and management purposes

Planning and Execution of a Large SAP Solution: How Washington Gas Got It Right

Washington Gas, AAC Utility Partners and HCL Technologies developed a comprehensive Program Management and Implementation Strategy to replace five disparate legacy Customer Information Systems and a Mobile Work Management System, while Washington Gas was transitioning a major call center and data center to different providers. This session presents the planning, implementation, project outcomes, and the lessons learned in managing this transformational business and technology project. Through sound implementation methodologies based on measurable criteria, the team achieved project success for the SAP solution. The SAP solution included SAP Customer Relationship Management and Billing for Utilities running on S/4 HANA, with Mobile Work Management, BI Suite, Document Presentment by OpenText, and SAP Quality Center by HPE. Washington Gas went live on the SAP platform in January 2017.

Join Washington Gas, AAC and HCL to discover how their strategically focused collaboration led to the most successful large and complex SAP implementation in recent history.

Key Business Benefits:


  • Created a new modernized technology platform for Washington Gas

  • Improved efficiency and scalability of customer billing and dispatch processing

  • Improved functional capabilities based on business needs by over 200%

  • Experienced shorter than normal performance dip.

The Great Cloud Migration: How an IOU, a Muni and a Privately-Held Utility are Using the Same Template to Move their CIS Systems to the Cloud

The move to the cloud is underway. Beyond peripheral systems, utilities are moving their core CIS technology to the cloud (as well as ERP and EAM). In this session, three very different utility types will share their decision-making process, and how risk reduction and simplifying ongoing operations factored into it. On our panel: a small, privately owned electricity provider (Sharyland Utilities); a municipal water and wastewater utility (DC Water); and a large investor-owned utility made up of 69 generation and gas, electric, water and wastewater distribution utilities (Liberty Utilities).

Each of these utilities are, or will soon be, running on the same cloud-based platform, and using the same template to migrate over.

Cloud naysayers have poked holes in the ability of a template to allow utilities to customize the CIS platform for their unique needs. But our presentation will show that a template CAN be modified, and work for all types of utilities, ultimately saving the utility precious time and money, and reducing implementation risks in the process.

Key Business Benefits:


  • Learn what key drivers compelled these 3 different utilities to select a cloud-based CIS

  • Hear the considerations they had about moving to the cloud

  • Find out why a “customized template” is not an oxymoron

Hydro One Amps Up Their Finance Process with BPC

Hydro One is the largest electricity Transmission and Distribution company in Ontario, and in late 2015 its sole shareholder, the Province of Ontario, sold approx. 30% of the shares in the company via an IPO on the Toronto Stock Exchange.  As an equity issue, Hydro One has been looking at best practices to reduce the time to close the books and complete quarterly securities filings.  Additionally, the company has been making acquisitions of small Electricity Distribution Companies in Ontario, with future acquisitions potentially being large companies in North America or globally.

One part of streamlining the close process was the implementation of BPC for consolidations.  Previously, financial statement consolidations were completed manually via spreadsheets, but due to the changing corporate structure from the IPO, and acquisitions, reliance on a manual process was becoming more complex and unmanageable.  The BPC project was given a short timeline to complete, and had to be in service by October 2016 so there could be 2 months of parallel close reporting before year end.  Post IPO, the financial reporting requirements for the company were changing, and BPC was designed with the flexibility to meet these changing requirements. Additionally, the BPC project was reliant on another Hydro One project – moving our BI/BW platform from Oracle to HANA (we were implementing BPC 10.1 on HANA), that had to be in service before the BPC project in service date.

Key Takeaways:


  • Streamlined the financial close and consolidation process - manual consolidation process was previously taking approx. 2 days

  • BPC configured to give the company flexibility to incorporate future acquisitions into the monthly financial consolidation and close process

  • Significant decrease in reporting time by automating some key reports that were previously completed manually. One example - fixed asset report previously time to complete 7 -8 hours, now seconds to run and more time to validate

Cleco’s Ground-Breaking Enterprise S/4 HANA Based Business Transformation

Powered by S/4 HANA on the Cloud and Cognitive Watson, IBM and SAP have partnered with Cleco to transform its end-to-end business processes including Finance, Asset Management, Customer Operations, Logistics, Supply Chain and Procurement.

Key Points:


  • IBM and SAP have partnered to deliver complete, end-to-end solution to CLECO, from Infrastructure, S/4 HANA Software Platform, Cloud Enablement to Implementation Services

  • By leveraging IBM's SAP S/4 Utilities IMPACT Solution Platform, CLECO will gain accelerated business benefits from pre-configured, turn-key solutions addressing key business processes such as Financial Close, FERC, Legal/Managerial Consolidations, Planning/Forecasting, Predictive Asset Maintenance, Meter to Cash Analytics, Customer Engagement and Direct/Indirect Procurement.

  • CLECO's S/4 initiative will leverage the right combination of IBM Agile Ascend methodology, pre-configured accelerators and data first approach to significantly accelerate business value, reduce manual labor, mitigate program risk,and enable predictable outcomes to ultimately ensure program success.

  • CLECO's S/4 Transformation initiative will be instrumental in improving and enhancing SAP and IBM's S/4 Utilities Platform vision to benefit all future Utilities S/4 implementations

The Great Cloud Migration: How an IOU, a Muni and a Privately-Held Utility are Using the Same Template to Move their CIS Systems to the Cloud

The move to the cloud is underway. Beyond peripheral systems, utilities are moving their core CIS technology to the cloud (as well as ERP and EAM). In this session, three very different utility types will share their decision-making process, and how risk reduction and simplifying ongoing operations factored into it. On our panel: a small, privately owned electricity provider (Sharyland Utilities); a municipal water and wastewater utility (DC Water); and a large investor-owned utility made up of 69 generation and gas, electric, water and wastewater distribution utilities (Liberty Utilities).

Each of these utilities are, or will soon be, running on the same cloud-based platform, and using the same template to migrate over.

Cloud naysayers have poked holes in the ability of a template to allow utilities to customize the CIS platform for their unique needs. But our presentation will show that a template CAN be modified, and work for all types of utilities, ultimately saving the utility precious time and money, and reducing implementation risks in the process.

Key Business Benefits:


  • Learn what key drivers compelled these 3 different utilities to select a cloud-based CIS

  • Hear the considerations they had about moving to the cloud

  • Find out why a “customized template” is not an oxymoron

Get Insight into Your Smart Meter Data Using SAP Energy Analysis in the Cloud

This session will focus on SAP Energy Analysis – a new cloud solution for analyzing smart meter energy data. In this session, the attendees will have the opportunity to:


  • Learn how SAP leverages the latest technological advancements, such as the Internet of Things, SAP HANA and others to develop best-of-breed, powerful energy analysis tool

  • Learn how SAP Energy Analysis solution will help utility companies increase revenue, raise productivity, achieve energy efficiency goals and boost customer satisfaction

  • Hear from SAP customer who participated in SAP Energy Analysis Beta program and learn about their insights, challenges and action plan for the future


Key Business Benefits:

  • Transform large volumes of data into meaningful business intelligence

  • Understand how your customers use energy by any dimension, at any level of granularity, instantly

  • Turn deep insights into actions to improve your business operations and gain competitive advantage

Manage Strategic Compliance in an Evolving Global Economy with S/4 Finance

Feel challenged by constantly evolving tax and regulatory requirements, and maybe even the subtle or not so subtle differences between jurisdictions you serve? As a business or IT decision maker in your energy company, your greatest challenge is making decisions to minimize risk, maximize operational efficiency and optimize financial constraints, all while leveraging your existing systems of record. If you’re a utility or energy company in a highly-regulated environment, you must meet the reporting demands from government regulators, as well as safety inspectors, auditors, investors and financial regulators. Join us for this timely panel discussion, featuring Jeff Chronister of TECO, Alex Elkin of PowerPlan, and Henry Bailey of SAP, to learn how to optimize your assets in a way that ensures your company complies with constantly evolving regulatory and tax requirements, while concurrently lowering the burden of system administration.

Key Business Benefits:


  • An understanding of how regulations impact operations and how best to balance asset requirements with shifting regulatory and tax requirements to achieve the best economic result

  • Accelerated financial close in both SAP and PowerPlan, powered by seamless, real-time integration on HANA

  • Reduced the cost of system administration for both SAP and PowerPlan


Moderator: Maureen Coveney Bolen - CEO, The Bolen Group

Collaborate to Reduce Costs & Increase Reliability with the SAP Asset Intelligence Network

The transition to the digital economy and the increasing adoption of new technologies such as the Internet of Things (IoT) and cloud-based networks provide an opportunity to automate data exchange and enable a simplified collaboration model among manufacturers, dealers, service providers (including EPC’s) and operators of assets. SAP leads the next wave of asset management innovation by bringing the asset ecosystem partners onto a single cloud-based collaborative network platform called SAP Asset Intelligence Network.

SAP Asset Intelligence Network is a central hub that serves first as a global register of the equipment in an extended ecosystem. Each asset element has a unique ID that authorizes the publication of and subscription to content on the network. Now visualize a host of applications running on this collaborative platform to simplify maintenance and enhance cooperation for complex tasks.

Albere will share United Energy’s involvement in the SAP Asset Intelligence Network, why they signed up to the beta program and what they intend to get out of it.

Vestas Wind Systems A/S: How We Empowered Our Workers with Mobile Apps

Improve the productivity of mobile workers by quickly developing your own native mobile apps. Build apps with Swift, Apple’s modern programming language, using SAP Cloud Platform. Examine how native apps for Apple iPhone and iPad devices can take advantage of innovative iOS operating system technologies.

Migrating to S/4HANA to Lay the Foundations for IoT and Future Growth

Join this session to hear how a leading gas distributor for the north of the UK is currently migrating its back-office systems to SAP’s S/4HANA as it begins to look towards cutting edge IoT use cases - from pressure management to network analysis and the possibility of a wide scale sensor deployment.