SAP for Utilities

Disruptive business models have quickly become the “new normal” in the utilities space. Customers are playing a more active role in how they consume and manage their energy, advancing digital technologies risk leaving some companies behind, and creating actionable insights from the abundance of data and analytics have all helped to shape today’s shifting energy landscape. Utility organizations must digitize their business processes to succeed.

The SAP for Utilities conference features customer case studies and expert presentations to unlock solutions and strategies to these major challenges. The annual event unites thousands of utility professionals across all industry sectors—including power generation, transmission, distribution, retail, gas, water, waste, recycling and more.

Now in its 11th year, SAP for Utilities stands as the largest single industry SAP-focused conference in the world. Embarking into the next decade of #SAP4U events, professionals will continue to experience world-class content and continue to power this evolving community, where questions get answered and solved. Where the utilities industry ignites.

Keep up-to-date on conference content and information by following @SAPforUtilities on Twitter and @EventfulConferences on Instagram.

 

 

Meet the Speakers

 
  • Paula Gold-Williams

    CEO, CPS Energy
     
    The Future of Energy

    CPS Energy, the electric utility serving San Antonio, TX and the 2018 SAP for Utilities host utility will kick off the conference with their leader, Paula-Gold Williams, President & Chief Executive Officer. Join this exciting keynote to hear Paula’s perspective on Future of Energy, and the path CPS Energy is taking to be a leader in the energy provider space....

    Read more >
     
  • Michael O’Donnell

    National Vice President, Utilities, SAP America, Inc.
     
    Purpose Driven Utility Award & Opening Remarks

    This year, SAP launched a new brand narrative that highlights the unique ability of business to solve some of the world’s biggest problems.  Utilities are at the core of this ideal, because serving communities is at the heart of what you do each and every day.  As part of the 11th Annual Excellence in Utilities Awards, we’re proud to announce...

    Read more >
     
  • Henry Bailey

    Global Vice President, Utilities Industry Business Solutions, SAP America, Inc.
     
    The Future Roadmap for Utilities

     
  • Retha Hunsicker

    Vice President, Customer Connect- Customer Ops, Duke Energy Corporation
     
    Transforming for the Future at Duke Energy

    Duke Energy, one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers, is undertaking an expansive customer transformation program called Customer Connect.  The program is foundational to transforming the customer experience and required for Duke Energy to achieve their strategic vision for the benefit of customers.  Throughout the...

    Read more >
     
  • Mark Northrup

    Chief Information Officer, Cleco Corporation
     
    All SAP for Cleco

    Cleco is amidst major change with new parent of Macquire and huge generation acquisition of NRG Cajun.  With these opportunities, Cleco has started a HANA transformation led by replacing CIS, finance, supply chain and Enterprise Asset Management systems.  This successful project enables a host of other board of director initiatives and business value that will be shared as part of...

    Read more >
     

View All
 
  • "Hearing directly from other utilities who are sharing real-life experiences is invaluable, and the networking with industry peers always yields tremendous value."

    Chris Chen - San Diego Gas & Electric Company
     
  • "Utilities are facing an unprecedented pace of change from both a customer engagement, and generation/distribution perspective. The SAP Utilities conference is the best place for utilities to hear how we are helping Utilities proactively address these challenges."

    Michael O’Donnell - National Vice President, Utilities, SAP
     
  • "This is definitely the best conference I have attended and I plan on continuing to come back each year."

    Dwayne Lowry - American Water
     
 
 

Thank You to our Sponsors

 
  •  
    Utegration
     
    Platinum Sponsor
     
  •  
    Smart Energy Water (SEW)
     
    Platinum Sponsor
     
  •  
    Eventful Conferences
     
    A Collaboration between
     
  •  
    ASUG
     
    A Collaboration between
     
  •  
    SAP
     
    A Collaboration between
     

The Future of Energy

CPS Energy, the electric utility serving San Antonio, TX and the 2018 SAP for Utilities host utility will kick off the conference with their leader, Paula-Gold Williams, President & Chief Executive Officer. Join this exciting keynote to hear Paula’s perspective on Future of Energy, and the path CPS Energy is taking to be a leader in the energy provider space.  This includes:

  • “Flexible Path” approach for our customers
  • Managing our investment priorities for the future
  • Embracing disruptive technologies

Purpose Driven Utility Award & Opening Remarks

This year, SAP launched a new brand narrative that highlights the unique ability of business to solve some of the world’s biggest problems.  Utilities are at the core of this ideal, because serving communities is at the heart of what you do each and every day.  As part of the 11th Annual Excellence in Utilities Awards, we’re proud to announce our inaugural Purpose Driven Utility award – which will be given to the utility organization that goes beyond simply “keeping the lights on”, and is a champion in their community.  What better way to celebrate these achievements than on the mainstage!

Transforming for the Future at Duke Energy

Duke Energy, one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers, is undertaking an expansive customer transformation program called Customer Connect.  The program is foundational to transforming the customer experience and required for Duke Energy to achieve their strategic vision for the benefit of customers.  Throughout the implementation timeline, the team will harness the power and capabilities of SAP’s suite of products to:

  • simplify experiences through simplicity, consistency and personalization,
  • strengthen business through modernizing technologies, increasing efficiencies and adding measurable value and
  • advance opportunities by empowering their work, enabling their future, and fueling Duke Energy’s passion

All SAP for Cleco

Cleco is amidst major change with new parent of Macquire and huge generation acquisition of NRG Cajun.  With these opportunities, Cleco has started a HANA transformation led by replacing CIS, finance, supply chain and Enterprise Asset Management systems.  This successful project enables a host of other board of director initiatives and business value that will be shared as part of the presentation. Key Business Benefits:

  • Improve customer satisfaction
  • Realize MA benefits
  • Lower total cost of ownership

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