• Monday
    15
    Oct
  • Tuesday
    16
    Oct
  • Wednesday
    17
    Oct
 
  • 3:30 PM
    Jumpstart
    ASUG Jumpstart - Utility Special Interest Group Meeting - Learn, Share, Network with Your Peers
    Paul Kurchina - Community Advocate, ASUG & Sue Daulton - Management Analyst, City of Tacoma & Dieter Körber - Vice President, Head of Product Management & Development Utilities, SAP & Blake Thurman - Presales Engineer - Regulated Industries, SAP & Stefan Wolf - Solution Management Utilities, SAP
    5:00 PM Welcome Reception
  • 8:30 AM
    Keynote
    Operating Purpose in a Changing World
    Michael O'Donnell - National Vice President, Utilities, SAP
    9:00 AM
    Keynote
    The Future of Energy
    Paula Gold-Williams - Chief Executive Officer, CPS Energy
    9:45 AM Refreshments & Exhibition Viewing
    10:45 AM
    Customer
    Transforming for the Future at Duke Energy
    Retha Hunsicker - Vice President, Customer Connect- Customer Ops, Duke Energy Corporation
    Operations
    Standing Up a “One PG&E” Approach to Planning, Scheduling & Dispatching of Work
    Paul Caffery - Senior Director, Enterprise Scheduling & Dispatch, PG&E
    HANA
    S/4HANA Utilities for Customer Management
    Robert Straubinger - Industry Solution Manager, SAP
    Innovation
    Machine Learning in Utilities: Building America’s Next Top Model
    David Baron - Performance Management & Organizational Strategy, SoCalGas
    11:40 AM
    Customer
    Panel Discussion: Improving Digital Customer Engagement by Empowering Customers
    Joanne Fletcher - Vice President, Energy & Water Solutions, SEW & Bob Stoyko - Vice President Marketing & Customer Relations , UGI Utilities & Terena Boyer - Director, Utility Customer Operations, OGE Energy Corp & Tammy Powlas - Senior Business Analyst, Fairfax Water
    Operations
    Asset Analytics for Digital Utility
    Mark Mitchell - Manager of Asset Management, CenterPoint Energy & Gautam Sonde - Architect - AMS/IG Data Analytics, CenterPoint Energy
    HANA
    All SAP for Cleco
    Mark Northrup - Chief Information Officer, Cleco Corporation & Christopher Behme - Vice President EU, IBM
    Innovation
    Why Successful AMI Projects Should Go Hand-in-Hand with Business Process Optimization & Automation
    Robyn Tweedy - Manager of Retail Technology & Billing, Nebraska Public Power District & Chad Edens - Senior Manager, CR&B/AMI , Utegration
    12:30 PM Lunch & Exhibition Viewing Sponsored by Wipro
    Lunch Session
    PSE’s Customer Driven Digital Transformation Initiative
    Joe Beer - Chief Architect, Puget Sound Energy & Theresa Burch - Metering Services, Puget Sound Energy & Ryan Lambert - Business Delivery Lead, Puget Sound Energy
    1:45 PM
    Customer
    Transforming Customer Service with SAP Cloud for Customer
    Kurt Sweetser - Director IT Customer Service Re-Platform, Southern California Edison & Rob Medary - Vice President, SAP Business Transformation, HCL
    Operations
    Hydro One Continues to Expand Integrated Work Management with Mobile SAP/GIS Integration
    Joe VrBanek - Manager, Corporate Projects, Hydro One & Joe Brentin - Solution, Architect, Critigen
    HANA
    CenterPoint Energy's HANA-Readiness Journey with Quick Archiving Wins
    Mary James - Manager, IT SAP, CenterPoint Energy & Deepak Sood - Chief Executive Officer & Chief Technology Officer, Auritas, LLC
    Innovation
    First Year of Automating SAP Utilities Processes with Robotics
    Stefan Lysenko - Manager Technical Infrastructure, E.ON AG
    2:40 PM
    Customer
    First-Ever C/4HANA Integration with IS-U via SAP Cloud Platform
    Gerard Curley - Deputy Chief Financial Officer, Navajo Tribal Utility Authority & Jerry Cavalieri - Chief Executive Officer, HPC America
    Operations
    Enabling Innovation in Gas Pipeline Monitoring Leveraging SAP Leonardo for AVANGRID
    Mansur Ali Mohammed - Senior Manager – IT Architecture, Digital & Innovation, AVANGRID & Tarun Khanna - Sales Lead - Energy and Utilities- North America, Wipro USA
    HANA
    M360 – The Metrogas Digital Transformation Towards a Customer-Centric Organization
    Gabriel Clivio - IT Manager, MetroGAS
    Innovation
    National Grid’s Digital Transformation to Cloud Solutions (Ariba, FieldGlass, Concur & SuccessFactors)
    Ronald Pascual - SAP Service Owner, National Grid & Gururaj Veershetty - Senior Delivery Manager, Wipro Technologies
    3:25 PM Refreshments & Exhibition Viewing
    4:15 PM Special Guest Keynote
    KEYNOTE
    Special Guest Keynote: Professional Athlete Tim Tebow
    Tim Tebow - Professional Athlete
    5:15 PM Evening Under the Stars Reception
  • 7:30 AM Breakfast & Exhibition Viewing
    BREAKFAST SESSION
    The Perfect Plant: The Future of SAP Plant Maintenance in the New Paradigm of IOT & AI
    Robert Hancock - Vice President of Sales, SIGGA
    8:30 AM
    Keynote
    Mapping the Journey to the Intelligent Utility Enterprise
    Henry Bailey - Global Vice President, Utilities Industry Business Solutions, SAP
    9:15 AM
    Keynote
    Customer Panel: Carrying the Load - Diversifying Revenue Streams Amidst Demand Decline
    Jennifer Stafford - Vice President, Database & Data Management, Utilities, SAP & Retha Hunsicker - Vice President, Customer Connect- Customer Ops, Duke Energy Corporation & Brett Reynolds - Vice President, Marketing & Product Development, FirstEnergy & Ravi Malick - Senior Vice President & Chief Information Officer, Vistra Energy
    10:00 AM Refreshments & Exhibition Viewing
    10:45 AM
    Customer
    CIS: Out with the Old & In with the New
    Daniel Linder - Program Manager, San Diego Gas & Electric Company
    Operations
    I AM San Diego: An Enterprise Framework for Sustainable Asset Management
    Gerard Lonergan - SAP HCM/EAM Manager, City of San Diego
    Data & Analytics
    Making the Leap: How SnoPUD Leverages HTAP & Dashboards for Data Driven Decisions
    Phil Prentiss - Senior Application Analyst, Snohomish County PUD & Laura McCrae - Senior Data & Analytics Consultant, Snohomish County PUD
    Smart City
    Preparing San Antonio as a Community for the Future
    Karen Kirwan - Chief Information Officer, CPS Energy
    11:40 AM
    Customer
    Customer Transformation Post Go Live: When Great Doesn’t Always Feel Great
    Mike Hatsios - Director, DTE Customer Service Innovation, DTE Energy & Dondi Schneider - Managing Director, Accenture USA
    Operations
    Traceable, Verifiable & Complete: Implementation of GIS-SAP, LAM & GEF for Material Traceability
    Jean Melton - Business Analyst Consultant, NorthWestern Energy & Cyndra Fulton - Business Analyst, NorthWestern Energy
    Data & Analytics
    Advanced Analytics Journey to Speed Transformation of the Business
    Raiford Smith - Vice President, Energy Technology & Analytics, Entergy & Matthew Croucher - Director of Business Analytics, Entergy
    Smart City
    Enabling SAP ISU for Smart City Initiatives
    Quincy Chapman - Senior Manager Project Management, OGE Energy Corp & Chetan Singh - Senior Manager, Utegration
    Lunch & Exhibition Viewing & Women in Utilities Luncheon
    1:45 PM
    Customer
    Year of Progress: Exploring Strategy, Results & Lessons Learned from Central Maine Power’s CIS Transformation
    Donna McNally - Director, Network Projects & Initiatives, AVANGRID & Sai Sridhar - Senior Manager, Deloitte Consulting LLP
    Operations
    Improving Environmental Health Means Curing Unhealthy Data
    Gary Ashby - Data & Information Architecture Manager, Yorkshire Water & Peter Aynsley-Hartwell - Chief Technical Officer, Utopia Global, Inc.
    Data & Analytics
    A Closer Look at One of the Largest & Most Innovative Data Center Transformations in the Utilities Industry
    Sanjeev Arora - Director IT, SAP Service Delivery, National Grid
    Smart City
    Smart City Initiatives & Utility Engagement
    Robert Osborn - Director Corporate Economic Development, Xcel Energy
    2:40 PM
    Customer
    Digitalizing Connection Requests to the Grid
    Noel Gallagher - Sales & Commercial Manager, Jemena
    Operations
    Digital Material Traceability Powered by SAP Leonardo
    Pankaj Prasoon - Associate Director, Infosys
    Data & Analytics
    Takin' It to the Cloud: SAP Analytics Cloud Proof of Concept at Fairfax Water
    Tammy Powlas - Senior Business Analyst, Fairfax Water
    Smart City
    The Smart City: From Dream to Reality
    3:25 PM Refreshments & Exhibition Viewing
    4:00 PM Closing Remarks
    4:15 PM Conference Concludes
×
 

talk:
ASUG Jumpstart - Utility Special Interest Group Meeting - Learn, Share, Network with Your Peers

 
Oct 15 2018, 3:30 PM
 

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group meeting hosted by ASUG. Jumpstart your SAP for Utilities conference experience by joining us for this special session. Following this meeting please join us for the SAP for Utilities opening reception.

In addition to networking with your peers, You will…

  • Gain insights into SAP’s current Utility strategies and start shaping your Intelligent Energy Enterprise
  • Hear about recent SAP Utility industry developments defined by you (SAP Utility customers/ASUG)
  • Engage in SAP’s industry “Next Practices” and share your thoughts on several new digitally enabled business processes
  • Get a conference preview and quick start to make the most out of your conference experience
  • Opportunity to network with industry peers and SAP SMEs
 

Paul Kurchina
Community Advocate, ASUG
 
 
Sue Daulton
Management Analyst, City of Tacoma
 
 
Dieter Körber
Vice President, Head of Product Management & Development Utilities, SAP
 
 
Blake Thurman
Presales Engineer - Regulated Industries, SAP
 
 
Stefan Wolf
Solution Management Utilities, SAP
 
 

talk:
Operating Purpose in a Changing World

 
Oct 16 2018, 8:30 AM
 

This year, SAP launched a new brand narrative that highlights the unique ability of business to solve some of the world’s biggest problems.  Utilities are at the core of this ideal, because serving communities is at the heart of what you do each and every day.  As part of the 11th Annual Excellence in Utilities Awards, we’re proud to announce our inaugural Purpose Driven Utility award – which will be given to the utility organization that goes beyond simply “keeping the lights on”, and is a champion in their community.  What better way to celebrate these achievements than on the mainstage!

 

Michael O'Donnell
National Vice President, Utilities, SAP
 
 

keynote:
The Future of Energy

 
Oct 16 2018, 9:00 AM
 

CPS Energy, the electric utility serving San Antonio, TX and the 2018 SAP for Utilities host utility will kick off the conference with their leader, Paula-Gold Williams, President & Chief Executive Officer. Join this exciting keynote to hear Paula’s perspective on Future of Energy, and the path CPS Energy is taking to be a leader in the energy provider space.  This includes:

  • “Flexible Path” approach for our customers
  • Managing our investment priorities for the future
  • Embracing disruptive technologies
 

Paula Gold-Williams
Chief Executive Officer, CPS Energy
 
 

talk:
Transforming for the Future at Duke Energy

 
Oct 16 2018, 10:45 AM
 

Duke Energy, one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers, is undertaking an expansive customer transformation program called Customer Connect.  The program is foundational to transforming the customer experience and required for Duke Energy to achieve their strategic vision for the benefit of customers.  Throughout the implementation timeline, the team will harness the power and capabilities of SAP’s suite of products to:

  • simplify experiences through simplicity, consistency and personalization,
  • strengthen business through modernizing technologies, increasing efficiencies and adding measurable value and
  • advance opportunities by empowering their work, enabling their future, and fueling Duke Energy’s passion
 

Retha Hunsicker
Vice President, Customer Connect- Customer Ops, Duke Energy Corporation
 
 

talk:
Standing Up a “One PG&E” Approach to Planning, Scheduling & Dispatching of Work

 
Oct 16 2018, 10:45 AM
 

Across PG&E, different areas of the business ranging from gas to power generation are using a range of technology and varied business processes. The team set out to reduce the technology debt and create a “solution set” that all work would be visible to everyone from. Learning from the success of the internal PG&E mobility team, the Enterprise PS&D team adopted a business driven, technology enabled approach utilizing the same design thinking and agile methodology. Through this work PG&E has been able to align all affordability initiatives under one PS&D strategy and re-engineer all PS&D processes to achieve common, consistent processes. Join this session to hear how PG&E is using a green field approach in a new PM instance of S/4HANA and interface back to existing ECC system. This technology enablement, combined with completely re-engineered business processes, will deliver a streamlined approach for work management at PG&E.

 

Paul Caffery
Senior Director, Enterprise Scheduling & Dispatch, PG&E
 
 

talk:
S/4HANA Utilities for Customer Management

 
Oct 16 2018, 10:45 AM
 

Learn about the simplified version of SAP CRM embedded into S/4HANA. Customer management, also known as S4CRM, provides the well-known web client user interface for energy and water customer service with over 40 ready to use standard processes. It runs on a harmonized data model in one consolidated system without the need for replication or middleware, which reduces the TCO. It is a path for three scenarios, either customers running CRM 7 today, or customers running an older version of IS-U CIC today, or new IS-U implementations looking for customer service options when going to S/4HANA.

 

Robert Straubinger
Industry Solution Manager, SAP
 
 

talk:
Machine Learning in Utilities: Building America’s Next Top Model

 
Oct 16 2018, 10:45 AM
 

Included in this session will be a brief history of Machine Learning and a deep dive into some use cases that leverage Machine Learning. Changing decades-old, entrenched business practices which are changing expectations, both internally and for external customers.  Use cases that will be explored include:

  • Collections departments: ML approaches from determining which customers are most likely to pay, to predicting customer accounts most likely to be written off as bad debt
  • Advanced Meters: Building load profiles and usage patterns using autoregressive models and deep learning networks

Going beyond the hype, this session will demonstrate that the rise of Machine Learning is changing business practices, raising customer expectations, and improving business results.

Key Business Benefits:

  • Understand how machine learning fits into organizational culture
  • Learn progressive use cases that take advantage of machine learning approaches
  • Gain insights into future ML applications
 

David Baron
Performance Management & Organizational Strategy, SoCalGas
 
 

panel-discussion:
Panel Discussion: Improving Digital Customer Engagement by Empowering Customers

 
Oct 16 2018, 11:40 AM
 

The accelerated advent of technologies and a digitally-connected world have transformed the marketplace and consumer dynamics. Today customers’ expectations are not just limited to the traditional transaction of service and payments, but go beyond to convenience, education, empowerment, and digital customer experience. Hear how three different utilities – UGI, Oklahoma Gas & Electric & Fairfax Water deployed Smart Energy Water (SEW’s) Smart Customer Mobile (SCM®), a self-service platform integrated with SAP Cloud Platform, to address a range of customer needs from consumption patterns to service outage notifications and from account management to bill payments. Panelists will discuss how they are able to connect with customers through real time engagement through digital web and mobile platforms.

 

Joanne Fletcher
Vice President, Energy & Water Solutions, SEW
 
 
Bob Stoyko
Vice President Marketing & Customer Relations , UGI Utilities
 
 
Terena Boyer
Director, Utility Customer Operations, OGE Energy Corp
 
 
Tammy Powlas
Senior Business Analyst, Fairfax Water
 
 

talk:
Asset Analytics for Digital Utility

 
Oct 16 2018, 11:40 AM
 

CenterPoint Energy implemented SAP Predictive Maintenance and Service (PdMS) to provide an end-to-end solution to the operations and engineering business. The PdMS platform is designed to provide more insight into the life cycle of CNP’s assets by analyzing various key attributes.  Multiple disparate data sources are consolidated resulting in easier analytical decision making and a focus on higher risk assets to optimize capital resources.  Repeatable, consistent and correct data gathering results in reduced data collection/correlation; increasing available time for analytics and decision making.  Adjustable algorithm constants allow for the fine-tuning of health scores as more understanding of the assets is gained over time, resulting in more accurate reporting and visualizations.  By visualizing characteristics of assets, multiple benefits have been realized including business process improvement opportunities and operational efficiencies.  URD loops were the first asset to be incorporated into the PdMS environment as it has provided valuable insight into the Cable Life Extension Program and where to best focus that capital investment.  CenterPoint Energy will continue to incorporate additional assets as the data and needs become apparent.

Key Business Benefits:

  • Asset Life Cycle development and PdMS product lead to identifying operational process improvements for URD
  • Benefitted with cost savings and efficiency to correlate data results and generate analytics to focus on making repeatable, consistent and correct decisions
  • The platform chosen is not limited by asset types or classes, and facilitates the utilization of condition based monitoring, maintenance and risk mitigation
 

Mark Mitchell
Manager of Asset Management, CenterPoint Energy
 
 
Gautam Sonde
Architect - AMS/IG Data Analytics, CenterPoint Energy
 
 

talk:
All SAP for Cleco

 
Oct 16 2018, 11:40 AM
 

Cleco is amidst major change with new parent of Macquire and huge generation acquisition of NRG Cajun.  With these opportunities, Cleco has started a HANA transformation led by replacing CIS, finance, supply chain and Enterprise Asset Management systems.  This successful project enables a host of other board of director initiatives and business value that will be shared as part of the presentation.

Key Business Benefits:

  • Improve customer satisfaction
  • Realize MA benefits
  • Lower total cost of ownership
 

Mark Northrup
Chief Information Officer, Cleco Corporation
 
 
Christopher Behme
Vice President EU, IBM
 
 

talk:
Why Successful AMI Projects Should Go Hand-in-Hand with Business Process Optimization & Automation

 
Oct 16 2018, 11:40 AM
 

With the dynamic and competitive nature of the energy marketplace along with ever-increasing customer expectations, the modern utility must strive to deliver high levels of customer service while operating in an efficient manner through well thought out business processes and innovative tools.  AMI (Advanced Metering Infrastructure) is one of those tools. To fully harness the power of AMI, the utility must not look at an AMI implementation as just another metering project driven by a single silo of the organization.  AMI is impactful across the entire organization and the project must be inclusive of all business process areas such as Billing, Customer Service, Operations, and Engineering.  In this session we will discuss how to approach an AMI project, how to effectively leverage technology to optimize and automate business processes, and how one utility is not only delivering operational efficiency, but also outstanding customer service and employee satisfaction with their AMI implementation.

Key Business Benefits:

  • Automation of business processes
  • Increased operational efficiencies
  • Improved customer and employee satisfaction
 

Robyn Tweedy
Manager of Retail Technology & Billing, Nebraska Public Power District
 
 
Chad Edens
Senior Manager, CR&B/AMI , Utegration
 
 

talk:
PSE’s Customer Driven Digital Transformation Initiative

 
Oct 16 2018, 12:30 PM Lunch & Exhibition Viewing Sponsored by Wipro
 

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision to dramatically improve our interactions with customers across all digital channels and optimize our internal work and data management practices.  To achieve this vision, PSE established the Get to Zero program which spans five major sub-programs: Customer Engagement and Digital Experience, Billing and Payments, Integrated Work Management (IWM), Data Management, and Big Data Analytics.  We told you about our journey to date, including our quick wins that are already producing customer satisfaction and service level improvements.

 

This year, come see demos of, and hear about our major new GTZ releases, including:

  • Our new Web, Mobile and IVR digital channels and the delightful and consistent cross channel experience they will bring our customers
  • Our Digital Core Architecture which integrates on-prem SAP ECC, CRM and MCF with our cloud-based digital channels using a micro-services architecture and a wide variety of AWS services
  • Our Billing Performance Improvement project and how we reduced our billing exceptions (“EMMA”) cases 4th quartile to 1st quartile levels

GTZ Business Benefits/Objectives:

  • We will be so good at what we do, that we have all but eliminated the need for customers to call us
  • PSE will make and act on its commitments to our customers with confidence, and provide the same accurate information to them, no matter the channel
  • We will know who our customers are, anticipate their needs, and proactively inform them of things they care about through their preferred communications channel
 

Joe Beer
Chief Architect, Puget Sound Energy
 
 
Theresa Burch
Metering Services, Puget Sound Energy
 
 
Ryan Lambert
Business Delivery Lead, Puget Sound Energy
 
 

talk:
Transforming Customer Service with SAP Cloud for Customer

 
Oct 16 2018, 1:45 PM
 

Southern California Edison (SCE) will be the first large utility in North America to go live with Cloud for Customer part of SAP’s C/4 HANA Service Suite. Unlike traditional ECC or CRM, the Hybris roadmap is rapidly evolving and being influenced by the collective requirements of the utility industry. SCE will discuss its experience in this journey to prepare utilities for the new paradigm that involves – release planning, quarterly updates, regression testing and SAP support.

Key Business Benefits:

  • Take advantage of the latest investments being made in SAP’s road map with quarterly release of new feature sets
  • Streamlined integration with third-party systems
  • Intuitive user experience and navigation capabilities
 

Kurt Sweetser
Director IT Customer Service Re-Platform, Southern California Edison
 
 
Rob Medary
Vice President, SAP Business Transformation, HCL
 
 

talk:
Hydro One Continues to Expand Integrated Work Management with Mobile SAP/GIS Integration

 
Oct 16 2018, 1:45 PM
 

Hydro One, Ontario’s largest electric utility, is continuing to expand their investment in integrated work management based on the early success of their major business transformation project, called Move to Mobile (M2M).  The M2M initiative included upgrades to major business systems including SAP, PCAD, Telematics, and GIS.  The most impactful and visible change was the addition of SAP’s Work Manager for distribution line crews.  The mobile solution includes robust GIS integration allowing field workers to see all notifications and GIS layers on a map, create new notification from the map, and take GIS data offline.  The integration of GIS into Work Manager is also transforming the way line crews capture information about assets they are putting in service.  Their previous process was paper-based and took 3-6 months to complete causing data divergences between SAP and GIS.  The new process allows line crews to visualize and edit designs on a map, with edits getting back to GIS for QA/QC in days not months.

Based on the success of the M2M project Hydro One is now implementing the Forestry Technology Enablement Project (FTEP). The objective of FTEP is to improve work management capabilities, processes, and mobility enablement for the Forestry crews by implementing an SAP integrated solution that is based on M2M but tailored to Forestry requirements. FTEP is part of a larger initiative to implement a new maintenance strategy and program called Optimal Cycle Protocol, transitioning from a 10 year to a 3-year maintenance cycle to reduce safety risks, improve reliability, reduce unit cost, and improve customer satisfaction

During this presentation Hydro One will share lessons learned and quantifiable benefits from the M2M project and explain how the success of M2M has led to the FTEP project.

Key Business Benefits:

  • Working Smarter - Viewing assets on the map enables field workers to see assets in their true location relative to connected assets and customer locations.  Crews avoid unnecessary trips to assets that don’t require maintenance and they can see other crew locations on the map for better coordination and mutual aid.
  • Better Information - GIS and SAP data is synchronized nightly and delivered via Critigen’s Geocache Manager™ as an offline cache to the mobile device, allowing workers to click on the map for timely asset information.  An enhanced “As-Built” editing tool allows workers to update electrical asset information during installation, resulting in better data governance, improved latency and safety.
  • Saving Time - With a single application for mapping and work, crews spend less time on the screen and more time installing and maintaining electric assets.  Office workers spend less time re-keying information from paper forms, with a 6-month reduction in processing time.
 

Joe VrBanek
Manager, Corporate Projects, Hydro One
 
 
Joe Brentin
Solution, Architect, Critigen
 
 

talk:
CenterPoint Energy's HANA-Readiness Journey with Quick Archiving Wins

 
Oct 16 2018, 1:45 PM
 

CenterPoint Energy will share step-by-step how they developed a successful HANA ECC migration strategy & roadmap for success.  Explore details, tips & tricks and lessons learned while archiving 570 million records without impacting business transactions to gain immediate cost savings and leverage Native SAP & OpenText.

Key Business Benefits:

  • Steps to developing HANA business case with archiving wins
  • Tips that can be used to develop your own S/4HANA business case
  • How archiving lays the foundation for the journey to legal retention compliance
  • Leverage native SAP functionality with OpenText for a seamless database management solution and HANA-readiness
 

Mary James
Manager, IT SAP, CenterPoint Energy
 
 
Deepak Sood
Chief Executive Officer & Chief Technology Officer, Auritas, LLC
 
 

talk:
First Year of Automating SAP Utilities Processes with Robotics

 
Oct 16 2018, 1:45 PM
 

E.ON is accelerating business and making standard processes more efficient by implementing robot process automation. The server-based software robots access E.ON’s IS-U and CRM systems via regular user interface and thus require no changes within the backend systems. The processes are automated not by IT personnel but by qualified users. The presentation gives insight into the details of the solution architecture, the processes in-scope of first wave, the cooperation between business and IT, and the overall experience with that endeavor.

Key Business Benefits:

  • Automation as self-service for business
  • Integration made simple
  • Non-modified SAP systems
 

Stefan Lysenko
Manager Technical Infrastructure, E.ON AG
 
 

talk:
First-Ever C/4HANA Integration with IS-U via SAP Cloud Platform

 
Oct 16 2018, 2:40 PM
 

The Navajo Tribal Utility Authority (NTUA) had a mandate to implement a new call center to increase operational efficiency and improve customer satisfaction across its 27,000 square mile territory.

In April 2017, NTUA made a cutting-edge choice: rather than implement an on-premises CRM that would further stretch its IT resources, the call center would use SAP C/4HANA connected to the utility’s on-prem ECC 6.0/IS-U system via SAP Cloud Platform middleware. Nine months after kickoff, NTUA became the first utility in the U.S. to put such a system into production.

This session will showcase how utilities can benefit from C/4HANA even before upgrading to S/4HANA, and present NTUA’s business case for selecting C/4HANA; key lessons learned from the implementation and subsequent upgrade cycles; and results since the January 2018 go-live. NTUA’s HANA-powered, cloud-based CRM now tracks customer interactions in detail, improves responsiveness to payment inquiries, reduces the chance of unnecessary shut-offs, and establishes a mobile-ready foundation for field technicians—all while leveraging NTUA’s existing SAP ERP.

Key Business Benefits:

  • Supported new call center with a modern, feature-rich CRM to improve customer satisfaction
  • Provided customer-facing team members with a great UX — anywhere, on any device
  • Established an infrastructure to standardize customer service practices across headquarters and district locations
 

Gerard Curley
Deputy Chief Financial Officer, Navajo Tribal Utility Authority
 
 
Jerry Cavalieri
Chief Executive Officer, HPC America
 
 

talk:
Enabling Innovation in Gas Pipeline Monitoring Leveraging SAP Leonardo for AVANGRID

 
Oct 16 2018, 2:40 PM
 

The energy transportation pipeline network of the United States consists of over 2.5 million miles of pipelines. That's enough to circle the earth about 100 times. Although it is the most efficient way known to transport, average annual cost of incidents over the last five years remain as high as $300 million. Today, by leveraging SAP Leonardo’s integrated platform, it is possible to reduce costs exponentially by applying predictive Machine Learning algorithms and efficient OT-IT (Operation and Information Technology) processes.

To lay a robust foundation on above roadmap, AVANGRID and Wipro have designed a unique self-learning decision support system to determine Pressure Alarm set-points which would not only predict but reduce false-positive alarms. This solution will also help prioritize attention to severity of leak and bring down overall remediation timeline by seamlessly integrating Historian, live weather conditions, seasonal thresholds, and SAP Work Order workflows, all on a geo-spatial dashboard with drill down capability.

Key Business Benefits:

  • Telemetry data on geospatial view with drill down capability to monitor alarms
  • Decision Support on Alarm-set points based on Machine Learning leveraging advanced TensorFlow® based algorithms
  • Automation of Plant Maintenance notification and platform to further OT/ IT Integration
 

Mansur Ali Mohammed
Senior Manager – IT Architecture, Digital & Innovation, AVANGRID
 
 
Tarun Khanna
Sales Lead - Energy and Utilities- North America, Wipro USA
 
 

talk:
M360 – The Metrogas Digital Transformation Towards a Customer-Centric Organization

 
Oct 16 2018, 2:40 PM
 

Metrogas is the largest Natural Gas Distribution company of Argentina and, by extension, of the southern part of Latin America serving almost 3 million customers. Since 2016 the company is executing a Digital Transformation Plan to face corporate goals such as improve workforce productivity, increase flexibility to face new regulatory demands and, most important, transform to a customer-centric organization.

Transformation is resulting into a new organization with improved processes and systems organized around our Customers and where SAP portfolio adoption is playing a key role as an enabler of such transition in three major areas:

  • Next Generation Commercial System by replacing  legacy applications for SAP for Utilities (IS-U) based on HANA
  • Complete support to technical Asset Lifecycle Management (SAP EAM), from investment to Commission and operations and maintenance with the support of additional applications such as Click Schedule.
  • Roadmap to create a complete “virtual office” for customers based on SAP SCP (SAP Cloud Platform) with several scenarios implemented, such as billing agent management and future ones to bring.
  • Set up a complete Analytics strategy based on the new data created and acquired from the new SAP commercial platform

Key Business Benefits:

Adopting SAP as an enabler of Digital Transformation is already providing measurable benefits in the areas of customer service, process optimization and revenue management. Additional benefits of the new platform are being identified in the ability to implement new and efficient business processes, such as material traceability, lower TCO by adopting best IT practices such as HEC (HANA Enterprise Cloud) during the project implementation phase, and we are currently measuring the benefits of the integration of the Success Factors and Ariba components implemented in parallel.

 

Gabriel Clivio
IT Manager, MetroGAS
 
 

talk:
National Grid’s Digital Transformation to Cloud Solutions (Ariba, FieldGlass, Concur & SuccessFactors)

 
Oct 16 2018, 2:40 PM
 

National Grid’s successful journey into cloud solutions transformed the company’s strategic vision of leading a digital utility company into reality. After building a Cloud Solution Roadmap, the journey started with a challenge to optimize a process of how to procure and analyze pattern of spend. It resulted in an improved relationship with suppliers and vendors and reducing cost to operate. Thus, the Ariba journey started.

Ariba, Concur & Fieldglass

The journey did not stop with Ariba, National Grid continued to transform the spend management process to include contingent labor, streamline procurement process, travel and expense into cloud based technology provided by SAP. Better visibility and control of the spend, improved audit functionality and expanded supplier network to dial down costs while integrating with SAP seamlessly led to choose Ariba and Concur. Fieldglass was chosen to build singular unified approach for managing Contingent workforce across National Grid globally.

SuccessFactors

National Grid has selected SAP SuccessFactors solutions for human capital management (HCM) to help drive digital transformation, tap into the full potential of employees and turn purpose into performance. SAP SuccessFactors Employee Central will help streamline and simplify National Grid’s HR processes, provide greater visibility of the company and teams, and enable employees to more quickly know their colleagues no matter where they are located. National Grid expects increased efficiency in its processes and operations, centralized and secure records on all employees, and consolidated analytics and reporting. This implementation will help realize the company’s vision, provide associates with the optimal workplace, show a firm commitment to talent and guarantee the best opportunities for professional development. It will connect people strategy to your business strategy and drive real business results by ensuring organizational alignment, optimizing people performance, and building competitive advantages with greater workforce insights.

Key Business Benefits:

  • Optimize business process by streamlining the end to end solution reducing manual effort
  • Significantly reduce the cost of maintenance and support
  • Effectively utilize the best of the breed SAP Cloud Solutions in the digital transformation

 

 

Ronald Pascual
SAP Service Owner, National Grid
 
 
Gururaj Veershetty
Senior Delivery Manager, Wipro Technologies
 
 

keynote:
Special Guest Keynote: Professional Athlete Tim Tebow

 
Oct 16 2018, 4:15 PM Special Guest Keynote
 

Join two-time national champion, first-round NFL draft pick and Heisman Trophy winner, Tim Tebow for a Q&A style keynote. Hear his insights into leadership and teamwork as he draws on his experience playing in the NFL for the Denver Broncos, New York Jets and New England Patriots. Plus, hear his perceptive on creating and driving community service projects from his work with the Tim Tebow Foundation. The foundation fulfills its mission of helping those in their darkest hour of need by making dreams come true for children with life-threatening illnesses, special needs or circumstances. Tebow is currently a professional baseball player with the New York Mets and a college football analyst for the SEC Network.

 

Tim Tebow
Professional Athlete
 
 

talk:
The Perfect Plant: The Future of SAP Plant Maintenance in the New Paradigm of IOT & AI

 
Oct 17 2018, 7:30 AM Breakfast & Exhibition Viewing
 

The future is now! The advents of IOT and AI are increasingly transforming plant management processes. In this session, we give our two cents on what this means for today's plants and how this technological revolution can help us find new ways to reduce costs, improve safety, increase efficiency, optimize workflows and drastically reduce downtime.

 

Robert Hancock
Vice President of Sales, SIGGA
 
 

talk:
Mapping the Journey to the Intelligent Utility Enterprise

 
Oct 17 2018, 8:30 AM
 

Never before have utility companies faced so much change.  Some customers have become energy producers.  More municipalities are participating in Smart Cities. There is mounting pressure to seek out renewable sources of energy.  And on top of all this, utilities are collecting data from smart home devices from meters to thermostats.  By analyzing these vast data lakes and creating the intelligent enterprise, utility companies can now launch new service-based business models that will become increasingly important revenue sources moving forward.  SAP is helping utilities understand key data trends and mapping the journey to the intelligent utility enterprise.

 

Henry Bailey
Global Vice President, Utilities Industry Business Solutions, SAP
 
 

talk:
Customer Panel: Carrying the Load - Diversifying Revenue Streams Amidst Demand Decline

 
Oct 17 2018, 9:15 AM
 

Are you looking into the future, and envisioning your utility as the next Amazon? Google? Tesla? With load continually declining, and renewables increasing… is it time to diversify your customer offerings? This panel will give direct, customer insights into additional revenue streams your peers are looking (and already jumping!) into. From M&A to utility marketplaces, innovation centers and new business models – you’re bound to be rethinking your strategy in an increasingly competitive utility landscape.

 

Jennifer Stafford
Vice President, Database & Data Management, Utilities, SAP
 
 
Retha Hunsicker
Vice President, Customer Connect- Customer Ops, Duke Energy Corporation
 
 
Brett Reynolds
Vice President, Marketing & Product Development, FirstEnergy
 
 
Ravi Malick
Senior Vice President & Chief Information Officer, Vistra Energy
 
 

talk:
CIS: Out with the Old & In with the New

 
Oct 17 2018, 10:45 AM
 

SDG&E is on the journey to replace its aging legacy CIS with a platform that can adapt and thrive in a rapidly changing industry. Join this session to understand how utilities can partner with SDG&E and SAP to deliver the utility platform of the future.

This session will cover:

SDG&E’s legacy architecture and key pain points such as: lack of agility, disparate and disconnected systems and increasing cost of ownership.

Industry and regulatory drivers such as: ToU, Community Choice Aggregation, Energy Efficiency & Conservation, Electric Vehicles, and Distributed Energy Resources.

Customer expectations such as: 360-Degree View, Proactive and Personalized Interactions, Omni-channel, and IoT.

How SDG&E spent a year working with SAP and other utilities in preparation.

Answers to questions including: Why did we choose SAP? What has led us towards a hybrid cloud architecture utilizing key components of C/4HANA? How are we collaborating with SAP to deliver the utility platform of the future?

Key Business Challenges:

  • De-risking the program
  • Innovation with SAP
  • Meet customer expectations
 

Daniel Linder
Program Manager, San Diego Gas & Electric Company
 
 

talk:
I AM San Diego: An Enterprise Framework for Sustainable Asset Management

 
Oct 17 2018, 10:45 AM
 

Join the City of San Diego to learn how they integrated SAP EAM with PowerPlan’s Asset Investment Optimization solution to create a citywide Strategic Asset Management Plan. First, 28 legacy systems and 19 separate applications were consolidated into a fully integrated solution that provides a comprehensive and up to date inventory of the city’s infrastructure assets. Next, the city put the data to work, developing long-range capital investment plans with actual and forecasted lifecycle event costs. This data-driven approach has brought transparency and objectivity to the planning process, allowing San Diego to mitigate the risk of aging infrastructure and deferred maintenance backlogs.

Attendees of this session will learn about some of the challenges the city faced and lessons they can bring back to their organizations, including how to develop a business case for a transformative organizational project.

Key Business Benefits:

  • Holistic planning and prioritization of infrastructure investments will allow San Diego to maintain its world class amenities and continue to be a destination city
  • A systematic approach facilitates the long-term stability and sustainability of the city’s asset management program
  • An objective and transparent process provides internal and external stakeholders a clear view of what the city is investing in and why
 

Gerard Lonergan
SAP HCM/EAM Manager, City of San Diego
 
 

talk:
Making the Leap: How SnoPUD Leverages HTAP & Dashboards for Data Driven Decisions

 
Oct 17 2018, 10:45 AM
 

Learn how Snohomish County Public Utility District (SnoPUD) exposes actionable business insights and business critical performance metrics using a blend of BI platforms and Hybrid Transactional/Analytical Processing (HTAP).  Whether you’re developing or contemplating performance dashboards, cloud-based BI tools, virtual data models, or agile delivery this session provides ample food for thought on the development approach, user-interface considerations, and lessons learned with using BOBJ Webi, PowerBI and HANA, as well as some surprising business discoveries and unexpected benefits.

Key Business Benefits:

  • Deliver data to decision makers at the right time in the right format using the right interface
  • Enable exception detection and root-cause analysis (e.g identifying $12M out of balance issue)
  • Uncover answers and value even where you weren’t looking
 

Phil Prentiss
Senior Application Analyst, Snohomish County PUD
 
 
Laura McCrae
Senior Data & Analytics Consultant, Snohomish County PUD
 
 

talk:
Preparing San Antonio as a Community for the Future

 
Oct 17 2018, 10:45 AM
 

Join this session to hear how CPS Energy, the 2018 SAP for Utilities host utility, is embracing the concept of Smart Cities, and how San Antonio is positioned to be a more connected, inclusive and resilient community.

The session will cover how CPS Energy is preparing to support the community and its residents.

  • How do we define Smart Cities in San Antonio?
  • What role will CPS Energy play in enabling SmartSA?

Key Takeaways:

  • Our approach
  • Capabilities (Current and Future)
  • Emerging technologies
 

Karen Kirwan
Chief Information Officer, CPS Energy
 
 

talk:
Customer Transformation Post Go Live: When Great Doesn’t Always Feel Great

 
Oct 17 2018, 11:40 AM
 

DTE Energy had operational, functional and customer oriented/experience business challenges that led them to choose SAP and Accenture to help solve those challenges with a set of new technologies, processes and innovations.  The program led to many successes including a 360-degree view of our customers, enhanced customer service options across the meter-to-cash lifecycle and automation within customer marketing and analytics.  DTE Energy takes great pride in the stabilization efforts that enabled the organization to:  achieve critical call deflection goals (through enhanced digital capability), stabilize AHT/ASA within 45 days post go live, turn on collections via an expedited schedule, insource our call center staffing and re-start of the AMI roll out earlier than planned.  Near the 1-year post go live mark, however, the program stabilization and operations team did get behind in a couple of stabilization areas requiring a laser focused SWAT team (DTE, Accenture and SAP) approach to ensure that operational impacts were not broadly felt.  The session will review the DTE Energy journey how you can learn from their wins and our misses.

Key Business Benefits:

  • Outperformed corporate targets on AHT, ASAand call deflection within the same year as go live
  • Improved self-service and other digitally enabled customer functions
  • Simplified rate/price changes and reduced time to value for other system/process enhancements
 

Mike Hatsios
Director, DTE Customer Service Innovation, DTE Energy
 
 
Dondi Schneider
Managing Director, Accenture USA
 
 

talk:
Traceable, Verifiable & Complete: Implementation of GIS-SAP, LAM & GEF for Material Traceability

 
Oct 17 2018, 11:40 AM
 

Learn about NorthWestern Energy’s 2018 project to address the Pipeline Hazardous Materials Safety Administration’s (PHMSA) requirement for traceable, verifiable and complete data for gas transmission pipeline components.  From SAP receipt of affected materials, to issue of components to work orders, thru to GIS as-built process, see how the two-way GIS-SAP interface manages the flow of critical data between the two systems.  Dual entry of data has been eliminated.

This project also included a transition to SAP Linear Asset Management and implementation of SAP’s new Geo Framework (GEF) for geo-enablement of gas transmission assets and work management.  This is believed to be the one of the first implementations of GEF (in production) for EAM.

Key Business Benefits:

  • Regulatory compliance for efficient tracking of critical gas transmission pipeline materials
  • Ability for operations personnel to track all maintenance and repairs performed on pipeline assets from an interactive map in SAP
  • Facilitates single point of entry for both GIS and SAP data
 

Jean Melton
Business Analyst Consultant, NorthWestern Energy
 
 
Cyndra Fulton
Business Analyst, NorthWestern Energy
 
 

talk:
Advanced Analytics Journey to Speed Transformation of the Business

 
Oct 17 2018, 11:40 AM
 

Entergy has created a strategic analytics roadmap, including developing an analytics organization, staffing, and implementing on-premise and cloud-based capabilities with an enterprise-wide focus (beyond traditional customer or AMI focus).  Entergy’s analytics platform utilizes widely-accepted and open-source tools and has scaled up quickly.  The analytics results to-date have been outstanding, and Entergy is continuing to implement new use cases.  Join this session to learn more about the history, approach and specific use cases now in progress.

 

Raiford Smith
Vice President, Energy Technology & Analytics, Entergy
 
 
Matthew Croucher
Director of Business Analytics, Entergy
 
 

talk:
Enabling SAP ISU for Smart City Initiatives

 
Oct 17 2018, 11:40 AM
 

The trend of all the light manufactures moving away from the traditional lights to LED lights triggered the potential to save operational cost by nearly 30% and made a compelling reason to deploy the new industry standard of LED lights. Additionally, the prospects of leveraging and extending the already existing smart meter mesh network to manage LED lights made it more attractive to move towards implementing SMART LED lights.

Itron’s Street Light Vision product offered various features to enable and control the LED lights and was easily integrated with the existing SAP ISU system at Oklahoma Gas and Electric. This helped stream line work order process and automate existing business processes like remote disconnect/reconnect, maintenance order creation for lights based on specific events. In addition, the SL.V’s interface was be used by call center agents to identify non-working lights accurately.

Key Business Benefits:

  • Reduce operation cost by 30%
  • Increase operational efficiencies
  • Ability to track assets in the field more efficiently
 

Quincy Chapman
Senior Manager Project Management, OGE Energy Corp
 
 
Chetan Singh
Senior Manager, Utegration
 
 

talk:
Year of Progress: Exploring Strategy, Results & Lessons Learned from Central Maine Power’s CIS Transformation

 
Oct 17 2018, 1:45 PM
 

Regulatory shifts, micro-generation issues, growing customer expectations, and the influence of social media have driven the need for big changes at Central Maine Power Company, Maine’s largest electric utility. Moving aggressively with SAP technology last year, Central Maine Power undertook an ambitious program to become a more forward-thinking, customer-centric utility. The vision? To deliver new efficiencies and a new level of customer satisfaction by rapidly providing reliable outage information, accelerating service order response, and improving self-service options—while also reinventing customer care operations and increasing billing accuracy. Find out how Central Maine Power—one year into its transformation—is seeing new results and new value. Join us to learn what it took to replace a 25-year-old CIS system with SAP Customer Relationship and Billing (CR&B) and integrate it with AMI infrastructure. Discussion will provide insights on lessons learned as well as specific back-office and customer-facing benefits achieved.

Key Business Benefits:

  • Improved meter to cash business processes that enables business agility in the ability to quickly adjust to regulatory needs and growing customer needs
  • Increase efficiencies through improved billing functionality, automate complex billing, business process automation and standardization
  • SAP CR&B platform helped CMP to provide more value and enhance customer experience by delivering more personable and comprehensive customer experience.
 

Donna McNally
Director, Network Projects & Initiatives, AVANGRID
 
 
Sai Sridhar
Senior Manager, Deloitte Consulting LLP
 
 

talk:
Improving Environmental Health Means Curing Unhealthy Data

 
Oct 17 2018, 1:45 PM
 

Protecting the environment is at the core of Yorkshire Water’s day-to-day business. From supplying customers with a reliable source of clean water, to treating waste water and returning it safely back to rivers and coasts, all of this is done with constant awareness of economic, social and environmental change and an evolving regulatory framework. To accomplish this commitment, Yorkshire needed to find a way to connect multiple systems with over one million data points in total and manage the quality, consistency and reliability of that data. Ensuring data accuracy is imperative to deliver on the promise to their customers to protect the environment they share. Yorkshire is leveraging SAP Master Data Governance and SAP MDG for EAM Extension by Utopia, along with SAP Asset Information Workbench.

Key Business Benefits:

  • Able to identify sources of inconsistent data and build new processes & rules to correct & maintain
  • Gain real-time insight into data maintenance to ensure regulatory compliance
  • Reduce EH&S risks by ensuring accurate master data, across multiple systems of record
 

Gary Ashby
Data & Information Architecture Manager, Yorkshire Water
 
 
Peter Aynsley-Hartwell
Chief Technical Officer, Utopia Global, Inc.
 
 

talk:
A Closer Look at One of the Largest & Most Innovative Data Center Transformations in the Utilities Industry

 
Oct 17 2018, 1:45 PM
 

National Grid is migrating its multiple SAP environments from multiple cloud providers into one, single consolidated managed cloud environment.

Utilizing a dedicated, flexible, and enterprise-wide private cloud, National Grid can scale up and down on capacity and allocated infrastructure. This type of “structured flexibility” is something found only in a public cloud environment until now. Having “compute on demand” is enabling National Grid to move IT resources across any business applications and drive overall business growth, acquisition and merger without having to re-invent compute platform. National Grid’s 3-tier landscape and N+4 SAP platform environments demand a highly optimized and high performing IT infrastructure with all flash storage and sub millisecond network (latency/IOPS) for production and non-production environments. National Grid will be able to grow its SAP HANA platform without the need to change the IT hardware architecture up to 12 TB scale up scenario.

Operating in a highly regulated industry with stringent security, governance, and compliance requirements, National Grid’s private managed cloud is capable to implement any Cyber Security Tools to implement its privileged user access to generate SoC 2 Type 2 reporting needs. This data center move enables National Grid to deploy fully automated failover and High Availability (HA) capability with dedicated reserved compute model.

Key Business Benefits:

  • Significantly reduce the run and project cost
  • Leverage the best of the breed technologies
  • Scalability and flexibility
 

Sanjeev Arora
Director IT, SAP Service Delivery, National Grid
 
 

talk:
Smart City Initiatives & Utility Engagement

 
Oct 17 2018, 1:45 PM
 

This presentation will focus on the necessity of collaboration between communities and utilities to define methods to enable and deploy smart street / city technology.  Issues associated with energy consumption, facility and device options, as well as understanding the roles and responsibilities between the parties will be discussed.  Attendees will develop a broader understanding of how utility assets are managed, maintained and the necessary processes required to enable integration of smart devices on utility assets.

 

Robert Osborn
Director Corporate Economic Development, Xcel Energy
 
 

talk:
Digitalizing Connection Requests to the Grid

 
Oct 17 2018, 2:40 PM
 

Jemena Electricity Networks delivers electricity to over 350,000 homes and businesses in North West Melbourne in Victoria Australia. Jemena was challenged by the large number of connection requests ranging from commercial to industrial resulting in over 1,000 projects per year. Jemena implemented a pilot of SAP Sales Cloud and SAP Service Cloud solutions from the C/4HANA portfolio to digitize the connection requests process. Prior to the implementation, requests required customers to email a form resulting in inaccurate and incomplete paperwork with manual entry across disparate systems. Valuable time was spent trying to resolve in complete forms and forced Jemena to miss regulator deadlines.

With the new solution, Jemena customers can submit all requests online eliminating errors and guarantee 100% completion. Using the SAP platform customers can view status online and bypass the Jemena call center.  The solution also helps position Jemena for the future where customers are increasingly empowered prosumers less reliant on the grid. Join this session to leverage insights and best practices from the Jemena team to take back to your organization.

Key Business Benefits:

  • Time to offer from 23% compliant to 98% compliant
  • Commercial team can view all customer requests and status in one system
  • SLA can be monitored and measured in real-time
 

Noel Gallagher
Sales & Commercial Manager, Jemena
 
 

talk:
Digital Material Traceability Powered by SAP Leonardo

 
Oct 17 2018, 2:40 PM
 

Business and IT leaders across industries are constantly searching for new and innovative ways to delight customers with relevant service in the moment and further their ambition toward becoming a digital native enterprise. Explore innovation challenges and opportunities, and learn how SAP Leonardo Services can bring together technology and business innovation to deliver future success. Hear us speak about Improving business agility across your supply chain through machine learning. Tie these capabilities into your core logistical processes and optimize the way you run your business with SAP ERP.

 

Pankaj Prasoon
Associate Director, Infosys
 
 

talk:
Takin' It to the Cloud: SAP Analytics Cloud Proof of Concept at Fairfax Water

 
Oct 17 2018, 2:40 PM
 

Learn about Fairfax Water’s experience performing a proof of concept for SAP Analytics Cloud and get first hand feedback on the product’s capabilities.  Attend to understand how Fairfax Water determined project scope, goals, and objectives based on key elements of its overall BI strategy and roadmap. Learn how it built the proof of concept team and identified the right projects. Review the sample data set used and how it can be shared with external parties along with a live demo of solution.

Key Business Benefits:

  • Learn about SAP's data discovery go-forward solution
  • Gain insight on how customers make selections, without any analytics knowledge
  • Software as a service eases the load on a busy IT group
 

Tammy Powlas
Senior Business Analyst, Fairfax Water
 
 

talk:
The Smart City: From Dream to Reality

 
Oct 17 2018, 2:40 PM
 

As urban populations rise, and consumers become more accustomed to digital technologies, it’s imperative that the City of the Future becomes a tangible reality. Join this unique session to watch a short film on the ambitions of Austin, TX - as the city gears to embrace the revolutionary technology meant to make cities smarter, reactive, and more livable. Upon culmination of the film, there will be interactive conversation with a panel of visionary cities who will discuss how the utility organization lies at the heart of this transformation.

 

Download the brochure for a comprehensive look at the 2018 program.



  • "Hearing directly from other utilities who are sharing real-life experiences is invaluable, and the networking with industry peers always yields tremendous value."

    Chris Chen - San Diego Gas & Electric Company
     
  • "Utilities are facing an unprecedented pace of change from both a customer engagement, and generation/distribution perspective. The SAP Utilities conference is the best place for utilities to hear how we are helping Utilities proactively address these challenges."

    Michael O’Donnell - National Vice President, Utilities, SAP
     
  • "This is definitely the best conference I have attended and I plan on continuing to come back each year."

    Dwayne Lowry - American Water
     
 
 

Thank You to our Sponsors

 
  •  
    Utegration
     
    Platinum Sponsor
     
  •  
    Smart Energy Water (SEW)
     
    Platinum Sponsor
     
  •  
    Eventful Conferences
     
    A Collaboration between
     
  •  
    ASUG
     
    A Collaboration between
     
  •  
    SAP
     
    A Collaboration between
     

MY AGENDA

 
 

 


Retrieving Your Agenda
 

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ASUG Jumpstart - Utility Special Interest Group Meeting - Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group meeting hosted by ASUG. Jumpstart your SAP for Utilities conference experience by joining us for this special session. Following this meeting please join us for the SAP for Utilities opening reception.

In addition to networking with your peers, You will…


  • Gain insights into SAP’s current Utility strategies and start shaping your Intelligent Energy Enterprise

  • Hear about recent SAP Utility industry developments defined by you (SAP Utility customers/ASUG)

  • Engage in SAP’s industry “Next Practices” and share your thoughts on several new digitally enabled business processes

  • Get a conference preview and quick start to make the most out of your conference experience

  • Opportunity to network with industry peers and SAP SMEs

Operating Purpose in a Changing World

This year, SAP launched a new brand narrative that highlights the unique ability of business to solve some of the world’s biggest problems.  Utilities are at the core of this ideal, because serving communities is at the heart of what you do each and every day.  As part of the 11th Annual Excellence in Utilities Awards, we’re proud to announce our inaugural Purpose Driven Utility award – which will be given to the utility organization that goes beyond simply “keeping the lights on”, and is a champion in their community.  What better way to celebrate these achievements than on the mainstage!

The Future of Energy

CPS Energy, the electric utility serving San Antonio, TX and the 2018 SAP for Utilities host utility will kick off the conference with their leader, Paula-Gold Williams, President & Chief Executive Officer. Join this exciting keynote to hear Paula’s perspective on Future of Energy, and the path CPS Energy is taking to be a leader in the energy provider space.  This includes:


  • “Flexible Path” approach for our customers

  • Managing our investment priorities for the future

  • Embracing disruptive technologies

Transforming for the Future at Duke Energy

Duke Energy, one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers, is undertaking an expansive customer transformation program called Customer Connect.  The program is foundational to transforming the customer experience and required for Duke Energy to achieve their strategic vision for the benefit of customers.  Throughout the implementation timeline, the team will harness the power and capabilities of SAP’s suite of products to:


  • simplify experiences through simplicity, consistency and personalization,

  • strengthen business through modernizing technologies, increasing efficiencies and adding measurable value and

  • advance opportunities by empowering their work, enabling their future, and fueling Duke Energy’s passion

Standing Up a “One PG&E” Approach to Planning, Scheduling & Dispatching of Work

Across PG&E, different areas of the business ranging from gas to power generation are using a range of technology and varied business processes. The team set out to reduce the technology debt and create a “solution set” that all work would be visible to everyone from. Learning from the success of the internal PG&E mobility team, the Enterprise PS&D team adopted a business driven, technology enabled approach utilizing the same design thinking and agile methodology. Through this work PG&E has been able to align all affordability initiatives under one PS&D strategy and re-engineer all PS&D processes to achieve common, consistent processes. Join this session to hear how PG&E is using a green field approach in a new PM instance of S/4HANA and interface back to existing ECC system. This technology enablement, combined with completely re-engineered business processes, will deliver a streamlined approach for work management at PG&E.

S/4HANA Utilities for Customer Management

Learn about the simplified version of SAP CRM embedded into S/4HANA. Customer management, also known as S4CRM, provides the well-known web client user interface for energy and water customer service with over 40 ready to use standard processes. It runs on a harmonized data model in one consolidated system without the need for replication or middleware, which reduces the TCO. It is a path for three scenarios, either customers running CRM 7 today, or customers running an older version of IS-U CIC today, or new IS-U implementations looking for customer service options when going to S/4HANA.

Machine Learning in Utilities: Building America’s Next Top Model

Included in this session will be a brief history of Machine Learning and a deep dive into some use cases that leverage Machine Learning. Changing decades-old, entrenched business practices which are changing expectations, both internally and for external customers.  Use cases that will be explored include:


  • Collections departments: ML approaches from determining which customers are most likely to pay, to predicting customer accounts most likely to be written off as bad debt

  • Advanced Meters: Building load profiles and usage patterns using autoregressive models and deep learning networks


Going beyond the hype, this session will demonstrate that the rise of Machine Learning is changing business practices, raising customer expectations, and improving business results.

Key Business Benefits:

  • Understand how machine learning fits into organizational culture

  • Learn progressive use cases that take advantage of machine learning approaches

  • Gain insights into future ML applications

Panel Discussion: Improving Digital Customer Engagement by Empowering Customers

The accelerated advent of technologies and a digitally-connected world have transformed the marketplace and consumer dynamics. Today customers’ expectations are not just limited to the traditional transaction of service and payments, but go beyond to convenience, education, empowerment, and digital customer experience. Hear how three different utilities – UGI, Oklahoma Gas & Electric & Fairfax Water deployed Smart Energy Water (SEW’s) Smart Customer Mobile (SCM®), a self-service platform integrated with SAP Cloud Platform, to address a range of customer needs from consumption patterns to service outage notifications and from account management to bill payments. Panelists will discuss how they are able to connect with customers through real time engagement through digital web and mobile platforms.

Asset Analytics for Digital Utility

CenterPoint Energy implemented SAP Predictive Maintenance and Service (PdMS) to provide an end-to-end solution to the operations and engineering business. The PdMS platform is designed to provide more insight into the life cycle of CNP’s assets by analyzing various key attributes.  Multiple disparate data sources are consolidated resulting in easier analytical decision making and a focus on higher risk assets to optimize capital resources.  Repeatable, consistent and correct data gathering results in reduced data collection/correlation; increasing available time for analytics and decision making.  Adjustable algorithm constants allow for the fine-tuning of health scores as more understanding of the assets is gained over time, resulting in more accurate reporting and visualizations.  By visualizing characteristics of assets, multiple benefits have been realized including business process improvement opportunities and operational efficiencies.  URD loops were the first asset to be incorporated into the PdMS environment as it has provided valuable insight into the Cable Life Extension Program and where to best focus that capital investment.  CenterPoint Energy will continue to incorporate additional assets as the data and needs become apparent.

Key Business Benefits:


  • Asset Life Cycle development and PdMS product lead to identifying operational process improvements for URD

  • Benefitted with cost savings and efficiency to correlate data results and generate analytics to focus on making repeatable, consistent and correct decisions

  • The platform chosen is not limited by asset types or classes, and facilitates the utilization of condition based monitoring, maintenance and risk mitigation

All SAP for Cleco

Cleco is amidst major change with new parent of Macquire and huge generation acquisition of NRG Cajun.  With these opportunities, Cleco has started a HANA transformation led by replacing CIS, finance, supply chain and Enterprise Asset Management systems.  This successful project enables a host of other board of director initiatives and business value that will be shared as part of the presentation.

Key Business Benefits:


  • Improve customer satisfaction

  • Realize MA benefits

  • Lower total cost of ownership

Why Successful AMI Projects Should Go Hand-in-Hand with Business Process Optimization & Automation

With the dynamic and competitive nature of the energy marketplace along with ever-increasing customer expectations, the modern utility must strive to deliver high levels of customer service while operating in an efficient manner through well thought out business processes and innovative tools.  AMI (Advanced Metering Infrastructure) is one of those tools. To fully harness the power of AMI, the utility must not look at an AMI implementation as just another metering project driven by a single silo of the organization.  AMI is impactful across the entire organization and the project must be inclusive of all business process areas such as Billing, Customer Service, Operations, and Engineering.  In this session we will discuss how to approach an AMI project, how to effectively leverage technology to optimize and automate business processes, and how one utility is not only delivering operational efficiency, but also outstanding customer service and employee satisfaction with their AMI implementation.

Key Business Benefits:


  • Automation of business processes

  • Increased operational efficiencies

  • Improved customer and employee satisfaction

PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision to dramatically improve our interactions with customers across all digital channels and optimize our internal work and data management practices.  To achieve this vision, PSE established the Get to Zero program which spans five major sub-programs: Customer Engagement and Digital Experience, Billing and Payments, Integrated Work Management (IWM), Data Management, and Big Data Analytics.  We told you about our journey to date, including our quick wins that are already producing customer satisfaction and service level improvements.

 

This year, come see demos of, and hear about our major new GTZ releases, including:


  • Our new Web, Mobile and IVR digital channels and the delightful and consistent cross channel experience they will bring our customers

  • Our Digital Core Architecture which integrates on-prem SAP ECC, CRM and MCF with our cloud-based digital channels using a micro-services architecture and a wide variety of AWS services

  • Our Billing Performance Improvement project and how we reduced our billing exceptions (“EMMA”) cases 4th quartile to 1st quartile levels


GTZ Business Benefits/Objectives:

  • We will be so good at what we do, that we have all but eliminated the need for customers to call us

  • PSE will make and act on its commitments to our customers with confidence, and provide the same accurate information to them, no matter the channel

  • We will know who our customers are, anticipate their needs, and proactively inform them of things they care about through their preferred communications channel

Transforming Customer Service with SAP Cloud for Customer

Southern California Edison (SCE) will be the first large utility in North America to go live with Cloud for Customer part of SAP’s C/4 HANA Service Suite. Unlike traditional ECC or CRM, the Hybris roadmap is rapidly evolving and being influenced by the collective requirements of the utility industry. SCE will discuss its experience in this journey to prepare utilities for the new paradigm that involves – release planning, quarterly updates, regression testing and SAP support.

Key Business Benefits:


  • Take advantage of the latest investments being made in SAP’s road map with quarterly release of new feature sets

  • Streamlined integration with third-party systems

  • Intuitive user experience and navigation capabilities

Hydro One Continues to Expand Integrated Work Management with Mobile SAP/GIS Integration

Hydro One, Ontario’s largest electric utility, is continuing to expand their investment in integrated work management based on the early success of their major business transformation project, called Move to Mobile (M2M).  The M2M initiative included upgrades to major business systems including SAP, PCAD, Telematics, and GIS.  The most impactful and visible change was the addition of SAP’s Work Manager for distribution line crews.  The mobile solution includes robust GIS integration allowing field workers to see all notifications and GIS layers on a map, create new notification from the map, and take GIS data offline.  The integration of GIS into Work Manager is also transforming the way line crews capture information about assets they are putting in service.  Their previous process was paper-based and took 3-6 months to complete causing data divergences between SAP and GIS.  The new process allows line crews to visualize and edit designs on a map, with edits getting back to GIS for QA/QC in days not months.

Based on the success of the M2M project Hydro One is now implementing the Forestry Technology Enablement Project (FTEP). The objective of FTEP is to improve work management capabilities, processes, and mobility enablement for the Forestry crews by implementing an SAP integrated solution that is based on M2M but tailored to Forestry requirements. FTEP is part of a larger initiative to implement a new maintenance strategy and program called Optimal Cycle Protocol, transitioning from a 10 year to a 3-year maintenance cycle to reduce safety risks, improve reliability, reduce unit cost, and improve customer satisfaction

During this presentation Hydro One will share lessons learned and quantifiable benefits from the M2M project and explain how the success of M2M has led to the FTEP project.

Key Business Benefits:


  • Working Smarter - Viewing assets on the map enables field workers to see assets in their true location relative to connected assets and customer locations.  Crews avoid unnecessary trips to assets that don’t require maintenance and they can see other crew locations on the map for better coordination and mutual aid.

  • Better Information - GIS and SAP data is synchronized nightly and delivered via Critigen’s Geocache Manager™ as an offline cache to the mobile device, allowing workers to click on the map for timely asset information.  An enhanced “As-Built” editing tool allows workers to update electrical asset information during installation, resulting in better data governance, improved latency and safety.

  • Saving Time - With a single application for mapping and work, crews spend less time on the screen and more time installing and maintaining electric assets.  Office workers spend less time re-keying information from paper forms, with a 6-month reduction in processing time.

CenterPoint Energy's HANA-Readiness Journey with Quick Archiving Wins

CenterPoint Energy will share step-by-step how they developed a successful HANA ECC migration strategy & roadmap for success.  Explore details, tips & tricks and lessons learned while archiving 570 million records without impacting business transactions to gain immediate cost savings and leverage Native SAP & OpenText.

Key Business Benefits:


  • Steps to developing HANA business case with archiving wins

  • Tips that can be used to develop your own S/4HANA business case

  • How archiving lays the foundation for the journey to legal retention compliance

  • Leverage native SAP functionality with OpenText for a seamless database management solution and HANA-readiness

First Year of Automating SAP Utilities Processes with Robotics

E.ON is accelerating business and making standard processes more efficient by implementing robot process automation. The server-based software robots access E.ON’s IS-U and CRM systems via regular user interface and thus require no changes within the backend systems. The processes are automated not by IT personnel but by qualified users. The presentation gives insight into the details of the solution architecture, the processes in-scope of first wave, the cooperation between business and IT, and the overall experience with that endeavor.

Key Business Benefits:


  • Automation as self-service for business

  • Integration made simple

  • Non-modified SAP systems

First-Ever C/4HANA Integration with IS-U via SAP Cloud Platform

The Navajo Tribal Utility Authority (NTUA) had a mandate to implement a new call center to increase operational efficiency and improve customer satisfaction across its 27,000 square mile territory.

In April 2017, NTUA made a cutting-edge choice: rather than implement an on-premises CRM that would further stretch its IT resources, the call center would use SAP C/4HANA connected to the utility’s on-prem ECC 6.0/IS-U system via SAP Cloud Platform middleware. Nine months after kickoff, NTUA became the first utility in the U.S. to put such a system into production.

This session will showcase how utilities can benefit from C/4HANA even before upgrading to S/4HANA, and present NTUA’s business case for selecting C/4HANA; key lessons learned from the implementation and subsequent upgrade cycles; and results since the January 2018 go-live. NTUA’s HANA-powered, cloud-based CRM now tracks customer interactions in detail, improves responsiveness to payment inquiries, reduces the chance of unnecessary shut-offs, and establishes a mobile-ready foundation for field technicians—all while leveraging NTUA’s existing SAP ERP.

Key Business Benefits:


  • Supported new call center with a modern, feature-rich CRM to improve customer satisfaction

  • Provided customer-facing team members with a great UX — anywhere, on any device

  • Established an infrastructure to standardize customer service practices across headquarters and district locations

Enabling Innovation in Gas Pipeline Monitoring Leveraging SAP Leonardo for AVANGRID

The energy transportation pipeline network of the United States consists of over 2.5 million miles of pipelines. That's enough to circle the earth about 100 times. Although it is the most efficient way known to transport, average annual cost of incidents over the last five years remain as high as $300 million. Today, by leveraging SAP Leonardo’s integrated platform, it is possible to reduce costs exponentially by applying predictive Machine Learning algorithms and efficient OT-IT (Operation and Information Technology) processes.

To lay a robust foundation on above roadmap, AVANGRID and Wipro have designed a unique self-learning decision support system to determine Pressure Alarm set-points which would not only predict but reduce false-positive alarms. This solution will also help prioritize attention to severity of leak and bring down overall remediation timeline by seamlessly integrating Historian, live weather conditions, seasonal thresholds, and SAP Work Order workflows, all on a geo-spatial dashboard with drill down capability.

Key Business Benefits:


  • Telemetry data on geospatial view with drill down capability to monitor alarms

  • Decision Support on Alarm-set points based on Machine Learning leveraging advanced TensorFlow® based algorithms

  • Automation of Plant Maintenance notification and platform to further OT/ IT Integration

M360 – The Metrogas Digital Transformation Towards a Customer-Centric Organization

Metrogas is the largest Natural Gas Distribution company of Argentina and, by extension, of the southern part of Latin America serving almost 3 million customers. Since 2016 the company is executing a Digital Transformation Plan to face corporate goals such as improve workforce productivity, increase flexibility to face new regulatory demands and, most important, transform to a customer-centric organization.

Transformation is resulting into a new organization with improved processes and systems organized around our Customers and where SAP portfolio adoption is playing a key role as an enabler of such transition in three major areas:


  • Next Generation Commercial System by replacing  legacy applications for SAP for Utilities (IS-U) based on HANA

  • Complete support to technical Asset Lifecycle Management (SAP EAM), from investment to Commission and operations and maintenance with the support of additional applications such as Click Schedule.

  • Roadmap to create a complete “virtual office” for customers based on SAP SCP (SAP Cloud Platform) with several scenarios implemented, such as billing agent management and future ones to bring.

  • Set up a complete Analytics strategy based on the new data created and acquired from the new SAP commercial platform


Key Business Benefits:

Adopting SAP as an enabler of Digital Transformation is already providing measurable benefits in the areas of customer service, process optimization and revenue management. Additional benefits of the new platform are being identified in the ability to implement new and efficient business processes, such as material traceability, lower TCO by adopting best IT practices such as HEC (HANA Enterprise Cloud) during the project implementation phase, and we are currently measuring the benefits of the integration of the Success Factors and Ariba components implemented in parallel.

National Grid’s Digital Transformation to Cloud Solutions (Ariba, FieldGlass, Concur & SuccessFactors)

National Grid’s successful journey into cloud solutions transformed the company’s strategic vision of leading a digital utility company into reality. After building a Cloud Solution Roadmap, the journey started with a challenge to optimize a process of how to procure and analyze pattern of spend. It resulted in an improved relationship with suppliers and vendors and reducing cost to operate. Thus, the Ariba journey started.

Ariba, Concur & Fieldglass

The journey did not stop with Ariba, National Grid continued to transform the spend management process to include contingent labor, streamline procurement process, travel and expense into cloud based technology provided by SAP. Better visibility and control of the spend, improved audit functionality and expanded supplier network to dial down costs while integrating with SAP seamlessly led to choose Ariba and Concur. Fieldglass was chosen to build singular unified approach for managing Contingent workforce across National Grid globally.

SuccessFactors

National Grid has selected SAP SuccessFactors solutions for human capital management (HCM) to help drive digital transformation, tap into the full potential of employees and turn purpose into performance. SAP SuccessFactors Employee Central will help streamline and simplify National Grid’s HR processes, provide greater visibility of the company and teams, and enable employees to more quickly know their colleagues no matter where they are located. National Grid expects increased efficiency in its processes and operations, centralized and secure records on all employees, and consolidated analytics and reporting. This implementation will help realize the company’s vision, provide associates with the optimal workplace, show a firm commitment to talent and guarantee the best opportunities for professional development. It will connect people strategy to your business strategy and drive real business results by ensuring organizational alignment, optimizing people performance, and building competitive advantages with greater workforce insights.

Key Business Benefits:


  • Optimize business process by streamlining the end to end solution reducing manual effort

  • Significantly reduce the cost of maintenance and support

  • Effectively utilize the best of the breed SAP Cloud Solutions in the digital transformation


 

Special Guest Keynote: Professional Athlete Tim Tebow

Join two-time national champion, first-round NFL draft pick and Heisman Trophy winner, Tim Tebow for a Q&A style keynote. Hear his insights into leadership and teamwork as he draws on his experience playing in the NFL for the Denver Broncos, New York Jets and New England Patriots. Plus, hear his perceptive on creating and driving community service projects from his work with the Tim Tebow Foundation. The foundation fulfills its mission of helping those in their darkest hour of need by making dreams come true for children with life-threatening illnesses, special needs or circumstances. Tebow is currently a professional baseball player with the New York Mets and a college football analyst for the SEC Network.

Mapping the Journey to the Intelligent Utility Enterprise

Never before have utility companies faced so much change.  Some customers have become energy producers.  More municipalities are participating in Smart Cities. There is mounting pressure to seek out renewable sources of energy.  And on top of all this, utilities are collecting data from smart home devices from meters to thermostats.  By analyzing these vast data lakes and creating the intelligent enterprise, utility companies can now launch new service-based business models that will become increasingly important revenue sources moving forward.  SAP is helping utilities understand key data trends and mapping the journey to the intelligent utility enterprise.

Customer Panel: Carrying the Load - Diversifying Revenue Streams Amidst Demand Decline

Are you looking into the future, and envisioning your utility as the next Amazon? Google? Tesla? With load continually declining, and renewables increasing… is it time to diversify your customer offerings? This panel will give direct, customer insights into additional revenue streams your peers are looking (and already jumping!) into. From M&A to utility marketplaces, innovation centers and new business models – you’re bound to be rethinking your strategy in an increasingly competitive utility landscape.

CIS: Out with the Old & In with the New

SDG&E is on the journey to replace its aging legacy CIS with a platform that can adapt and thrive in a rapidly changing industry. Join this session to understand how utilities can partner with SDG&E and SAP to deliver the utility platform of the future.

This session will cover:

SDG&E’s legacy architecture and key pain points such as: lack of agility, disparate and disconnected systems and increasing cost of ownership.

Industry and regulatory drivers such as: ToU, Community Choice Aggregation, Energy Efficiency & Conservation, Electric Vehicles, and Distributed Energy Resources.

Customer expectations such as: 360-Degree View, Proactive and Personalized Interactions, Omni-channel, and IoT.

How SDG&E spent a year working with SAP and other utilities in preparation.

Answers to questions including: Why did we choose SAP? What has led us towards a hybrid cloud architecture utilizing key components of C/4HANA? How are we collaborating with SAP to deliver the utility platform of the future?

Key Business Challenges:


  • De-risking the program

  • Innovation with SAP

  • Meet customer expectations

I AM San Diego: An Enterprise Framework for Sustainable Asset Management

Join the City of San Diego to learn how they integrated SAP EAM with PowerPlan’s Asset Investment Optimization solution to create a citywide Strategic Asset Management Plan. First, 28 legacy systems and 19 separate applications were consolidated into a fully integrated solution that provides a comprehensive and up to date inventory of the city’s infrastructure assets. Next, the city put the data to work, developing long-range capital investment plans with actual and forecasted lifecycle event costs. This data-driven approach has brought transparency and objectivity to the planning process, allowing San Diego to mitigate the risk of aging infrastructure and deferred maintenance backlogs.

Attendees of this session will learn about some of the challenges the city faced and lessons they can bring back to their organizations, including how to develop a business case for a transformative organizational project.

Key Business Benefits:


  • Holistic planning and prioritization of infrastructure investments will allow San Diego to maintain its world class amenities and continue to be a destination city

  • A systematic approach facilitates the long-term stability and sustainability of the city’s asset management program

  • An objective and transparent process provides internal and external stakeholders a clear view of what the city is investing in and why

Making the Leap: How SnoPUD Leverages HTAP & Dashboards for Data Driven Decisions

Learn how Snohomish County Public Utility District (SnoPUD) exposes actionable business insights and business critical performance metrics using a blend of BI platforms and Hybrid Transactional/Analytical Processing (HTAP).  Whether you’re developing or contemplating performance dashboards, cloud-based BI tools, virtual data models, or agile delivery this session provides ample food for thought on the development approach, user-interface considerations, and lessons learned with using BOBJ Webi, PowerBI and HANA, as well as some surprising business discoveries and unexpected benefits.

Key Business Benefits:


  • Deliver data to decision makers at the right time in the right format using the right interface

  • Enable exception detection and root-cause analysis (e.g identifying $12M out of balance issue)

  • Uncover answers and value even where you weren’t looking

Preparing San Antonio as a Community for the Future

Join this session to hear how CPS Energy, the 2018 SAP for Utilities host utility, is embracing the concept of Smart Cities, and how San Antonio is positioned to be a more connected, inclusive and resilient community.

The session will cover how CPS Energy is preparing to support the community and its residents.


  • How do we define Smart Cities in San Antonio?

  • What role will CPS Energy play in enabling SmartSA?


Key Takeaways:

  • Our approach

  • Capabilities (Current and Future)

  • Emerging technologies

Customer Transformation Post Go Live: When Great Doesn’t Always Feel Great

DTE Energy had operational, functional and customer oriented/experience business challenges that led them to choose SAP and Accenture to help solve those challenges with a set of new technologies, processes and innovations.  The program led to many successes including a 360-degree view of our customers, enhanced customer service options across the meter-to-cash lifecycle and automation within customer marketing and analytics.  DTE Energy takes great pride in the stabilization efforts that enabled the organization to:  achieve critical call deflection goals (through enhanced digital capability), stabilize AHT/ASA within 45 days post go live, turn on collections via an expedited schedule, insource our call center staffing and re-start of the AMI roll out earlier than planned.  Near the 1-year post go live mark, however, the program stabilization and operations team did get behind in a couple of stabilization areas requiring a laser focused SWAT team (DTE, Accenture and SAP) approach to ensure that operational impacts were not broadly felt.  The session will review the DTE Energy journey how you can learn from their wins and our misses.

Key Business Benefits:


  • Outperformed corporate targets on AHT, ASAand call deflection within the same year as go live

  • Improved self-service and other digitally enabled customer functions

  • Simplified rate/price changes and reduced time to value for other system/process enhancements

Traceable, Verifiable & Complete: Implementation of GIS-SAP, LAM & GEF for Material Traceability

Learn about NorthWestern Energy’s 2018 project to address the Pipeline Hazardous Materials Safety Administration’s (PHMSA) requirement for traceable, verifiable and complete data for gas transmission pipeline components.  From SAP receipt of affected materials, to issue of components to work orders, thru to GIS as-built process, see how the two-way GIS-SAP interface manages the flow of critical data between the two systems.  Dual entry of data has been eliminated.

This project also included a transition to SAP Linear Asset Management and implementation of SAP’s new Geo Framework (GEF) for geo-enablement of gas transmission assets and work management.  This is believed to be the one of the first implementations of GEF (in production) for EAM.

Key Business Benefits:


  • Regulatory compliance for efficient tracking of critical gas transmission pipeline materials

  • Ability for operations personnel to track all maintenance and repairs performed on pipeline assets from an interactive map in SAP

  • Facilitates single point of entry for both GIS and SAP data

Advanced Analytics Journey to Speed Transformation of the Business

Entergy has created a strategic analytics roadmap, including developing an analytics organization, staffing, and implementing on-premise and cloud-based capabilities with an enterprise-wide focus (beyond traditional customer or AMI focus).  Entergy’s analytics platform utilizes widely-accepted and open-source tools and has scaled up quickly.  The analytics results to-date have been outstanding, and Entergy is continuing to implement new use cases.  Join this session to learn more about the history, approach and specific use cases now in progress.

Enabling SAP ISU for Smart City Initiatives

The trend of all the light manufactures moving away from the traditional lights to LED lights triggered the potential to save operational cost by nearly 30% and made a compelling reason to deploy the new industry standard of LED lights. Additionally, the prospects of leveraging and extending the already existing smart meter mesh network to manage LED lights made it more attractive to move towards implementing SMART LED lights.

Itron’s Street Light Vision product offered various features to enable and control the LED lights and was easily integrated with the existing SAP ISU system at Oklahoma Gas and Electric. This helped stream line work order process and automate existing business processes like remote disconnect/reconnect, maintenance order creation for lights based on specific events. In addition, the SL.V’s interface was be used by call center agents to identify non-working lights accurately.

Key Business Benefits:


  • Reduce operation cost by 30%

  • Increase operational efficiencies

  • Ability to track assets in the field more efficiently

Year of Progress: Exploring Strategy, Results & Lessons Learned from Central Maine Power’s CIS Transformation

Regulatory shifts, micro-generation issues, growing customer expectations, and the influence of social media have driven the need for big changes at Central Maine Power Company, Maine’s largest electric utility. Moving aggressively with SAP technology last year, Central Maine Power undertook an ambitious program to become a more forward-thinking, customer-centric utility. The vision? To deliver new efficiencies and a new level of customer satisfaction by rapidly providing reliable outage information, accelerating service order response, and improving self-service options—while also reinventing customer care operations and increasing billing accuracy. Find out how Central Maine Power—one year into its transformation—is seeing new results and new value. Join us to learn what it took to replace a 25-year-old CIS system with SAP Customer Relationship and Billing (CR&B) and integrate it with AMI infrastructure. Discussion will provide insights on lessons learned as well as specific back-office and customer-facing benefits achieved.

Key Business Benefits:


  • Improved meter to cash business processes that enables business agility in the ability to quickly adjust to regulatory needs and growing customer needs

  • Increase efficiencies through improved billing functionality, automate complex billing, business process automation and standardization

  • SAP CR&B platform helped CMP to provide more value and enhance customer experience by delivering more personable and comprehensive customer experience.

Improving Environmental Health Means Curing Unhealthy Data

Protecting the environment is at the core of Yorkshire Water’s day-to-day business. From supplying customers with a reliable source of clean water, to treating waste water and returning it safely back to rivers and coasts, all of this is done with constant awareness of economic, social and environmental change and an evolving regulatory framework. To accomplish this commitment, Yorkshire needed to find a way to connect multiple systems with over one million data points in total and manage the quality, consistency and reliability of that data. Ensuring data accuracy is imperative to deliver on the promise to their customers to protect the environment they share. Yorkshire is leveraging SAP Master Data Governance and SAP MDG for EAM Extension by Utopia, along with SAP Asset Information Workbench.

Key Business Benefits:


  • Able to identify sources of inconsistent data and build new processes & rules to correct & maintain

  • Gain real-time insight into data maintenance to ensure regulatory compliance

  • Reduce EH&S risks by ensuring accurate master data, across multiple systems of record

A Closer Look at One of the Largest & Most Innovative Data Center Transformations in the Utilities Industry

National Grid is migrating its multiple SAP environments from multiple cloud providers into one, single consolidated managed cloud environment.

Utilizing a dedicated, flexible, and enterprise-wide private cloud, National Grid can scale up and down on capacity and allocated infrastructure. This type of “structured flexibility” is something found only in a public cloud environment until now. Having “compute on demand” is enabling National Grid to move IT resources across any business applications and drive overall business growth, acquisition and merger without having to re-invent compute platform. National Grid’s 3-tier landscape and N+4 SAP platform environments demand a highly optimized and high performing IT infrastructure with all flash storage and sub millisecond network (latency/IOPS) for production and non-production environments. National Grid will be able to grow its SAP HANA platform without the need to change the IT hardware architecture up to 12 TB scale up scenario.

Operating in a highly regulated industry with stringent security, governance, and compliance requirements, National Grid’s private managed cloud is capable to implement any Cyber Security Tools to implement its privileged user access to generate SoC 2 Type 2 reporting needs. This data center move enables National Grid to deploy fully automated failover and High Availability (HA) capability with dedicated reserved compute model.

Key Business Benefits:


  • Significantly reduce the run and project cost

  • Leverage the best of the breed technologies

  • Scalability and flexibility

Smart City Initiatives & Utility Engagement

This presentation will focus on the necessity of collaboration between communities and utilities to define methods to enable and deploy smart street / city technology.  Issues associated with energy consumption, facility and device options, as well as understanding the roles and responsibilities between the parties will be discussed.  Attendees will develop a broader understanding of how utility assets are managed, maintained and the necessary processes required to enable integration of smart devices on utility assets.

Digitalizing Connection Requests to the Grid

Jemena Electricity Networks delivers electricity to over 350,000 homes and businesses in North West Melbourne in Victoria Australia. Jemena was challenged by the large number of connection requests ranging from commercial to industrial resulting in over 1,000 projects per year. Jemena implemented a pilot of SAP Sales Cloud and SAP Service Cloud solutions from the C/4HANA portfolio to digitize the connection requests process. Prior to the implementation, requests required customers to email a form resulting in inaccurate and incomplete paperwork with manual entry across disparate systems. Valuable time was spent trying to resolve in complete forms and forced Jemena to miss regulator deadlines.

With the new solution, Jemena customers can submit all requests online eliminating errors and guarantee 100% completion. Using the SAP platform customers can view status online and bypass the Jemena call center.  The solution also helps position Jemena for the future where customers are increasingly empowered prosumers less reliant on the grid. Join this session to leverage insights and best practices from the Jemena team to take back to your organization.

Key Business Benefits:


  • Time to offer from 23% compliant to 98% compliant

  • Commercial team can view all customer requests and status in one system

  • SLA can be monitored and measured in real-time

Digital Material Traceability Powered by SAP Leonardo

Business and IT leaders across industries are constantly searching for new and innovative ways to delight customers with relevant service in the moment and further their ambition toward becoming a digital native enterprise. Explore innovation challenges and opportunities, and learn how SAP Leonardo Services can bring together technology and business innovation to deliver future success. Hear us speak about Improving business agility across your supply chain through machine learning. Tie these capabilities into your core logistical processes and optimize the way you run your business with SAP ERP.

Takin' It to the Cloud: SAP Analytics Cloud Proof of Concept at Fairfax Water

Learn about Fairfax Water’s experience performing a proof of concept for SAP Analytics Cloud and get first hand feedback on the product’s capabilities.  Attend to understand how Fairfax Water determined project scope, goals, and objectives based on key elements of its overall BI strategy and roadmap. Learn how it built the proof of concept team and identified the right projects. Review the sample data set used and how it can be shared with external parties along with a live demo of solution.

Key Business Benefits:


  • Learn about SAP's data discovery go-forward solution

  • Gain insight on how customers make selections, without any analytics knowledge

  • Software as a service eases the load on a busy IT group

The Smart City: From Dream to Reality

As urban populations rise, and consumers become more accustomed to digital technologies, it’s imperative that the City of the Future becomes a tangible reality. Join this unique session to watch a short film on the ambitions of Austin, TX - as the city gears to embrace the revolutionary technology meant to make cities smarter, reactive, and more livable. Upon culmination of the film, there will be interactive conversation with a panel of visionary cities who will discuss how the utility organization lies at the heart of this transformation.