“I’ve worked with a lot of utilities,” explained Jerry Cavalieri, CEO of consulting firm HPC America, “and it’s rare to have as many branches as the Navajo Tribal Utility Authority (NTUA) has.” The nonprofit entity serves 50,000 customers across the 27,000-square-mile Navajo Nation with electric, gas, water, wastewater, telecom, and solar offerings. “The ERP has to serve multiple utilities, each with different requirements from billing to work management,” Cavalieri said. “The NTUA has managed that complexity with a relatively small staff for years.”
Gainesville Regional Utilities (GRU) is the most comprehensive utility service provider in Florida, with operations that span electric, natural gas, water, wastewater, and telecommunications. The utility company was beginning to transition to one shared SAP ERP system, and it had been managing its inventory system with best practices and processes in place.