Duke Energy Puts Customers at the Center of Its Technology Transformation

When Hurricanes Michael and Florence hit in fall 2018, getting updates on the status of their utility service became critical for millions of people who had lost power. In today’s age, being out of power with little or no communication isn’t good enough for most customers who now expect instant and transparent access to all types of information from their service providers.

“We know today that customers want to be engaged,” said Retha Hunsicker, VP, CIS – customer connect solutions at Duke Energy. “They are comparing us to so many other industries where situational transparency exists. They have a lot of control and choice.”

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Filed under: Industry News

Navajo Tribal Utility Authority Connects with Customers Using SAP C/4HANA

“I’ve worked with a lot of utilities,” explained Jerry Cavalieri, CEO of consulting firm HPC America, “and it’s rare to have as many branches as the Navajo Tribal Utility Authority (NTUA) has.” The nonprofit entity serves 50,000 customers across the 27,000-square-mile Navajo Nation with electric, gas, water, wastewater, telecom, and solar offerings. “The ERP has to serve multiple utilities, each with different requirements from billing to work management,” Cavalieri said. “The NTUA has managed that complexity with a relatively small staff for years.”

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Filed under: Industry NewsTagged with: , , , , ,

Utility Success Stories: Embracing the Shifting Energy Landscape

Disruptive business models have quickly become the “new normal” in the utility space. Just a few of the forces shaping today’s energy landscape: customers playing a more active role in how they consume and manage their energy, advancing digital technologies risk leaving some companies behind, and data and analytics helping to form actionable insights. Utility organizations must digitize their business processes to succeed.

After extensive research and intricate vetting with the help of an expert panel, the SAP for Utilities team uncovered leading success stories and insights to unlock solutions to these major industry challenges. Here’s a look at the innovation occurring within the utility industry from the perspective of the practitioners who live and breathe the business on a day-to-day basis.

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Filed under: Conference News, Industry News, Speakers NewsTagged with: , , ,

Think Tank Recap – What are on the minds of Utilities?

The following article is written by Tammy Powlas, Senior Business Analyst at Fairfax Water and SAP Mentor. The originally published piece can be found on SAP’s blog.

 

The SAP for Utilities conference team came to Newtown Square yesterday, bringing utilities peers together for an interactive discussion on the biggest challenges, trends and opportunities utilities are facing today.  This was my second time attending, as I attended first back in 2016.Continue reading

Filed under: Conference News, Industry News

Discover the Best Moments from the 10th Annual SAP for Utilities!

 


10 consecutive years, 1,000+ attendees, 80 speakers, and 1 former President: Here’s a look back at the best moments from our 10th annual SAP for Utilities!

From Sunday, September 10th through the afternoon of Wednesday, September 13th, leading utilities professionals from all over the US congregated together to connect, conversate, and collaborate on the hottest topics inside their industry. This 10th anniversary event set the bar for utilities events across the entire nation!

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Filed under: Conference News, Industry News, Speakers News

Nominations for the SAP4U Excellence in Utilities Awards are in! Vote now!

 

This article was written by Lloyd Adams, the National Vice President of SAP for Utilities.

 

In just under one month, over 1,000 utility professionals will make their way to Huntington Beach, California for the 10th Annual SAP for Utilities Conference. But, only five will wear the crown as an SAP4U Excellence in Utilities award recipient.

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Filed under: Conference News, Industry News

Take Note: Embracing Digital Innovation Outside the Utility Industry

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The theme of this year’s SAP for Utilities Conference is “Looking Within & Beyond the Industry to Redefine the Utility”. So, what does that mean, exactly? After 10 years of successful shows, digital disruption has become the forefront issue across this entire ecosystem. It has reshaped how the industry is looking at the future, and demands change from the traditional business model. But without any precedent to follow and uncertainty looming around the corner, how does an organization adapt? Continue reading

Filed under: Industry News, Technology
 
 

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