To inform the agenda for the 2019 SAP for Utilities conference, ASUG surveyed SAP customers in the utilities industry. The companies that participated in this study offer services including 59 percent power, 49 percent gas, 37 percent water, 32 percent wastewater, and 25 percent renewables.*
Our findings show that SAP customers in the utilities industry are looking for opportunities to streamline their operations by making more business processes digital. Customer service demands attention, yet other areas including grid operations, back-office systems, and supply chain management also would benefit from digitally driven efficiencies. Limited budgets, a lack of resources to dedicate to technology, aging workforces, and a patchwork of regulatory controls means that many must instead optimize the technology assets they already have. This is likely why both industry-specific and industry-agnostic concerns play equal roles in technology decisions at 53% and 47%, respectively.
Get access to the trends, pressures, and products of interest that surfaced from this study by downloading The State of the Utilities Industry report below.
*Numbers exceed 100 percent because participants represent companies operating in multiple sectors.