Our Research: Shaping the Intelligent Energy Enterprise

The utility industry is changing at an unparalleled rate with new players entering the marketplace every day and customers having more choices on how they consume and manage their energy than ever before. To succeed at this digital turning point, utility companies need to design and implement a coherent digital vision with clearly articulated strategies. Utility organizations are also looking to SAP to understand their roadmap of technology so they can begin to adapt and prepare for what’s ahead.

Over the past four months, Eventful Conferences conducted extensive research with industry stakeholders in support of the 11th annual SAP for Utilities conference. The goal was to uncover the top business challenges and priorities for the industry as they relate to people, process and technology, and global utility trends. The project included customer focus groups and numerous one-on-one conversations with over 50 individuals from a wide variety of utilities across the value chain. In addition, key stakeholders from SAP and partner companies shared their insights to further develop the research.

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Change the Way We Operate

Key Research Findings

Some of the most innovative and exciting technology is radically impacting field workers and ultimately how utilities operate. Sensors attached to thousands of assets and advancements in IoT have transformed asset management from preventative to predictive

Some of the most innovative and exciting technology is radically impacting field workers and ultimately how utilities operate. Sensors attached to thousands of assets and advancements in IoT have transformed asset management from preventative to predictive enabling utilities to focus

Some of the most innovative and exciting technology is radically impacting field workers and ultimately how utilities operate. Sensors attached to thousands of assets and advancements in IoT have transformed asset management from preventative to predictive enabling utilities to focus on their most pressing needs. Understanding how new technologies can be utilized to improve performance is a top concern across the industry.

Keeping Up with Customers

Key Research Findings

Utilities are expected to deliver the same customer experience and multi-channel options that consumers have become accustomed to in other industries. With renewable energy giving customers the ability to play a more active role, customers are demanding

Utilities are expected to deliver the same customer experience and multi-channel options that consumers have become accustomed to in other industries. With renewable energy giving customers the ability to play a more active role, customers are demanding more data around usage than

Utilities are expected to deliver the same customer experience and multi-channel options that consumers have become accustomed to in other industries. With renewable energy giving customers the ability to play a more active role, customers are demanding more data around usage than ever before. How can utilities deliver self-service options and optimize across all channels?

The Talent Pool is Shrinking

Key Research Findings

With over one-third of the utility workforce approaching retirement in the next five years, the industry is faced with a resource challenge. Simultaneously, utilities must attract new IT talent while competing with tech companies like Amazon and Google.

With over one-third of the utility workforce approaching retirement in the next five years, the industry is faced with a resource challenge. Simultaneously, utilities must attract new IT talent while competing with tech companies like Amazon and Google. How is your organization using

With over one-third of the utility workforce approaching retirement in the next five years, the industry is faced with a resource challenge. Simultaneously, utilities must attract new IT talent while competing with tech companies like Amazon and Google. How is your organization using HR as a strategic enabler of innovation while adequately managing change?

What are Your Numbers Telling You?

Key Research Findings

Advanced analytics and reporting have equipped utilities to become data-driven organizations. With the overflow of information generated from connected devices in the field, utilities have never been better prepared to make strategic decisions for operating

Advanced analytics and reporting have equipped utilities to become data-driven organizations. With the overflow of information generated from connected devices in the field, utilities have never been better prepared to make strategic decisions for operating smarter and more efficiently.

Advanced analytics and reporting have equipped utilities to become data-driven organizations. With the overflow of information generated from connected devices in the field, utilities have never been better prepared to make strategic decisions for operating smarter and more efficiently.

Making a Business Case for S/4HANA

Key Research Findings

Top of mind for utility customers across the board is when and how they will move to S/4HANA. The first challenge comes from understanding SAP’s S/4HANA roadmap specifically for utilities and where to make strategic investments to prepare for the future

Top of mind for utility customers across the board is when and how they will move to S/4HANA. The first challenge comes from understanding SAP’s S/4HANA roadmap specifically for utilities and where to make strategic investments to prepare for the future without creating duplicate

Top of mind for utility customers across the board is when and how they will move to S/4HANA. The first challenge comes from understanding SAP’s S/4HANA roadmap specifically for utilities and where to make strategic investments to prepare for the future without creating duplicate work. What is the migration strategy from current systems to S/4HANA without disrupting the business?

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