Meet the 2019 Speakers

Thomas Lord

CIO, UGI Utilities

Future Ready: How UGI Is Transforming Core Processes for Tomorrow’s Needs

Learn how UGI deployed SAP solutions to revolutionize outdated procurement processes and streamline financial closing…

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Jenny Koehler

US Utilities Advisory Leader, PwC

Women Connect Luncheon Sponsored by PwC

Please join us for the Women Connect luncheon at the SAP for Utilities conference. ASUG…

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Shachella James

VP Technology Operations, CenterPoint

Women Connect Luncheon Sponsored by PwC

Please join us for the Women Connect luncheon at the SAP for Utilities conference. ASUG…

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Monica Whiting

VP Customer Experience, TECO, Tampa Electric & Peoples Gas

Women Connect Luncheon Sponsored by PwC

Please join us for the Women Connect luncheon at the SAP for Utilities conference. ASUG…

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Gillian Wright

Chief HR Officer, Southern California Gas Company

Women Connect Luncheon Sponsored by PwC

Please join us for the Women Connect luncheon at the SAP for Utilities conference. ASUG…

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Sarang Mujumdar

Specialist Leader, Deloitte Consulting

How The City of San Diego Is Getting Even Smarter with SAP GEF, MRS, and EAM

How the City of San Diego Is Getting Even Smarter with SAP EAM and SAP…

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Catherine Jeppsen, Ph.D., CCXP

CX Principal Consultant,, Qualtrics

Closing the Gap in Experience Management: Fusing X and O Data in Utilities

Disruption today comes from players that have been able to identify an experience gap and…

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Steve Sutton

SAP Value Architect, BlackLine

Financial Close Excellence

Despite tremendous advancements in ERP technology and widespread enthusiasm for finance transformation, many accounting organizations…

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Marcus McKenzie

SAP Program Manager, DC Water

CIS Implementation in 18 Months with Better Customer Performance

DC Water serves a high volume of government agencies along with residential, commercial, and industrial…

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Sahil Dhawan

Global Head of Energy and Utilities Business, Tech Mahindra

Breakfast Session: 5G for Utilities – Building an SAP Foundation for Connected Assets, Connected Customers and Connected Experiences

5G is coming – are you planning your SAP foundation? 5G is expected to roll…

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Spencer Brown

CEO, Logic Point

Breakfast Session: 5G for Utilities – Building an SAP Foundation for Connected Assets, Connected Customers and Connected Experiences

5G is coming – are you planning your SAP foundation? 5G is expected to roll…

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Dominic Brennan

GTM Industry Lead for Power Generation and Utilities EAM Expert, SAP

Future of the Utility with Advanced Real-Time Technology

There is a lot of data and information out there about how solar photovoltaic (PV)…

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Mike Callas

Senior Manager, Deloitte Consulting LLP

Future Ready: How UGI Is Transforming Core Processes for Tomorrow’s Needs

Learn how UGI deployed SAP solutions to revolutionize outdated procurement processes and streamline financial closing…

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Eva Ng

Principal Director, Accenture

Electric Vehicle Charging into the Future

California pushed boundaries to protect the environment when it set ambitious greenhouse gas emission reduction…

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Jay Leno

Television Host, Author and Comedian

Going Green: Standup and Candid Conversation with Jay Leno Presented by IBM

As acclaimed TV late-night show host, admired stand-up comedian, best-selling children’s book author, much-in-demand corporate…

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Jhonny Di Girolamo

Asset Management Consultant, CenterPoint Energy

Asset Lifecycle Analytics and Enhanced Data Integration Platform for MUG

The need to use asset lifecycle analytics and an enhanced data integration platform to shape…

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Michael O’Donnell

National VP, SAP

Fireside Chat

Conference Welcome

Keynote: Welcome and Fireside Chat with San Diego Gas and Electric’s COO, Caroline Winn.

Conference Kickoff

Todd Inlander

Senior VP and CIO, Southern California Edison

Fireside Chat

Retha Hunsicker

VP Customer Connect Solutions, Duke Energy

Duke’s Journey Towards Data-Driven Customer Insights

Duke Energy transformed the customer experience and consolidated data from 30-plus applications into a single…

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Kurt Sweetser

Director of IT, Southern California Edison

Program Eligibility and Enrollment in the SAP for Utilities Solution

The need to enroll customers and document their participation in demand response, low-income support, medical-device…

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Transforming Self-Service Apps Along with SAP CR&B Implementation for Maximizing Customer Experience

Many utilities have already invested in building their next-generation self-service applications, while their customer information…

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Carolyn MacKool

Director of Customer Experience, DC Water

CIS Implementation in 18 Months with Better Customer Performance

DC Water serves a high volume of government agencies along with residential, commercial, and industrial…

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Parmarth Naswa

Program Director, Infosys

Transforming Self-Service Apps Along with SAP CR&B Implementation for Maximizing Customer Experience

Many utilities have already invested in building their next-generation self-service applications, while their customer information…

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Anthony Bunting

Chief Transformation Officer, Cleco Holdings

A New Era of SAP S/4HANA in CIS, FIN, EAM, SC at Cleco

Cleco Holdings is an electric power company headquartered in Pineville, Louisiana. In business since 1935,…

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Steen Hansen

Senior Director, SAP

SAP Cloud for Utilities – Delivery and Transformation

With SAP Cloud for Utilities, SAP is working on a true end-to-end SaaS solution focused…

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Geoff Scott

CEO, ASUG

Opening Remarks

Join us as we kick off the twelfth annual SAP for Utilities conference and explore…

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Jassi Arora

VP Customer Connect Delivery, Duke Energy

Fostering Digital Customer Engagement and Sustainability via Self-Service Platform

Duke Energy, one of the largest electric power holding companies in the U.S., provides electricity…

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Sue Daulton

Senior Management Analyst, Tacoma Public Utilities

Key Considerations on Designing an Effective Prepayment Program with AMI Integration

Prepayment programs are a great way to improve collections while simultaneously boosting the customer experience.…

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Ed Miller

Director of Consulting, Havensight Consulting Group

Huntsville Utilities: The Financial Benefit of Mobile Inventory Management

A main area of focus this year for utilities organizations is better serving customers by…

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Jagathguru Chandrasekharan

Senior Principal Consultant, Utegration, Inc.

Key Considerations on Designing an Effective Prepayment Program with AMI Integration

Prepayment programs are a great way to improve collections while simultaneously boosting the customer experience.…

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Clayton Dean

Manager of Call Center in Customer Service, TECO Energy

Elevating the Customer Experience with SAP HANA and SAP Fiori

Discover how TECO Energy transformed the customer experience with the SAP HANA in-memory database and…

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Amy Gonzalez

Lead Senior Specialist, Sothern California Edison

MRP: Inventory Management and Work Management Integration

The business expectations to maintain the right inventory mix to support projects has grown exponentially…

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Eric Stine

Chief Customer Innovation Officer, SAP

Conference Welcome

Kat Cole

COO and President, FOCUS Brands

Be a Leader of Innovation and Progress: How to Iterate, Adapt, and Succeed Faster Presented by PwC

During Kat Cole’s tenure as president of Cinnabon, a company then struggling to be competitive,…

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Durgesh Tiwari

Senior Manager, Deloitte Consulting LLP

Elevating the Customer Experience with SAP HANA and SAP Fiori

Discover how TECO Energy transformed the customer experience with the SAP HANA in-memory database and…

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Lance Brown

VP of Customer Engagement Solutions, Smart Energy Water

Fostering Digital Customer Engagement and Sustainability via Self-Service Platform

Duke Energy, one of the largest electric power holding companies in the U.S., provides electricity…

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Crawford Owens

SVP of Global Business Development, Rizing LLC

An Integrated Estimation and Design Solution at CLECO

CLECO recently completed a large implementation of SAP EAM functionality using SAP S/4HANA as part…

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Martin Stenzig

CTO, Rizing LLC

Intelligent Asset Management (IAM) in Connection with SAP S/4HANA®

More and more customers are planning their migration to SAP S/4HANA. This session will outline…

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Patric Dahse

CEO, Natuvion

The Selective Data Transition Approach for SAP S/4HANA Transformations and Preview of the Brand-New SAP Cloud for Energy

SAP launched a brand-new way to transition to SAP S/4HANA this year at SAPPHIRE NOW…

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Dan Linder

CIS Replacement Technology Manager, Sempra Energy

The Selective Data Transition Approach for SAP S/4HANA Transformations and Preview of the Brand-New SAP Cloud for Energy

SAP launched a brand-new way to transition to SAP S/4HANA this year at SAPPHIRE NOW…

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SAP’s Next-Generation Contact Center – San Diego Gas & Electric’s Journey to SAP Service Cloud

Understand the latest innovations in SAP Service Cloud coupled with the SAP C/4HANA suite to…

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Tina Kuo

Product Manager for Service Cloud, SAP

SAP’s Next-Generation Contact Center – San Diego Gas & Electric’s Journey to SAP Service Cloud

Understand the latest innovations in SAP Service Cloud coupled with the SAP C/4HANA suite to…

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Matthew Easlea

Chief Strategy Officer of Intelligent Asset Management, SAP

Intelligent Asset Management (IAM) in Connection with SAP S/4HANA®

More and more customers are planning their migration to SAP S/4HANA. This session will outline…

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Future of the Utility with Advanced Real-Time Technology

There is a lot of data and information out there about how solar photovoltaic (PV)…

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Christine Evans

Principle Manager, Front Office Process Lead, Customer Service Re-Platform Program, Southern California Edison

SAP C/4HANA: Evolving Customer Interaction

Southern California Edison (SCE), in collaboration with HCL and SAP, will be one of the…

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John Piroli

EAM Stream Lead, ERP Strategic Projects, Toronto Hyrdo

Toronto Hydro Goes Mobile: Modernizing Our Field Workforce

In October 2018, Toronto Hydro went live with a new ERP system, Enterprise Connect, an…

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Scott Little

VP and GM for North America, Sigga

Breakfast Session: Doing Mobile the Right Way for Plant Maintenance

Industries across the globe are reaping huge benefits from workflow automation and plant maintenance is…

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Carrin Tunney

Manager Technology Direction and Cloud COE, DTE Energy

SAP Keeping up at the Speed of Business

This is a panel discussion with visionary leaders from utilities that are transforming their landscapes…

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Jennifer Guskey

Global Senior Solution Director, SAP

How SAP Is Working with Partners to Bring Faster Innovation

Industries, companies, and products are moving to the cloud to quickly adapt to the most…

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Caroline Winn

COO, San Diego Gas & Electric

Keynote: Welcome and Fireside Chat with San Diego Gas and Electric’s COO, Caroline Winn.

Balint Toth

Subject Matter Expert, HCL

SAP C/4HANA: Evolving Customer Interaction

Southern California Edison (SCE), in collaboration with HCL and SAP, will be one of the…

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Richard Feco

Innovation Expert for Regulated Industries, SAP

Interactive Demonstrations Customer Lifecycle Innovations and Augmented Reality: Automated Fire Risk Detection and Prevention

Customer Lifecycle Innovations: Experience the next-generation interaction with your local utility. From move-in to reporting of…

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Karim Benaoudia

Principal Director, Accenture

Duke’s Journey Towards Data-Driven Customer Insights

Duke Energy transformed the customer experience and consolidated data from 30-plus applications into a single…

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Henry Bailey

EVP and Chief Strategy Officer, Utegration

SAP S/4HANA: Why, How, and What to Do Now to Ensure Your Success

Without a modern technology platform, utilities are unable to innovate to meet new customer experience…

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Paul Kurchina

Community Builder and Evangelist, ASUG

Architecting the Intelligent Enterprise for Utilities

Enterprise architects are challenged these days to keep up with the pace of innovation coming…

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Mark Prevost

VP of Asset Management, CLECO

An Integrated Estimation and Design Solution at CLECO

CLECO recently completed a large implementation of SAP EAM functionality using SAP S/4HANA as part…

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Prithpal Khajuria

Global Segment Leader for Power Industry, Intel

Future of the Utility with Advanced Real-Time Technology

There is a lot of data and information out there about how solar photovoltaic (PV)…

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Miguel Gaspar Silva

Global Head Utilities IBU, SAP

SAP S/4HANA: Why, How, and What to Do Now to Ensure Your Success

Without a modern technology platform, utilities are unable to innovate to meet new customer experience…

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Albina Shapiro

Product Manager, SAP

SAP Cloud for Utilities – Delivery and Transformation

With SAP Cloud for Utilities, SAP is working on a true end-to-end SaaS solution focused…

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Stefan Wolf

Solution Management Utilities, SAP

The SAP Intelligent Utility Enterprise Driving Energy Transition

In this session, you will hear about the latest developments and innovations for the SAP…

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Bret Strobo

Global Product Manager, SAP

Financial and Regulatory Business Cases to Address During SAP S/4HANA Transformation

When it comes to business transformation with SAP S/4HANA, the goals of utility financial and…

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Chris Surbey

Software Development Manager, San Diego Gas & Electric

Geospatially Enabling the Intelligent Enterprise

Sempra is leveraging the combined capabilities of Esri ArcGIS and SAP HANA, two systems that…

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Armon Curd

EVP, Customer Experience, DC Water

CIS Implementation in 18 Months with Better Customer Performance

DC Water serves a high volume of government agencies along with residential, commercial, and industrial…

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Matthew Piper

Global Director of Utilities and AEC, Esri

Geospatially Enabling the Intelligent Enterprise

Sempra is leveraging the combined capabilities of Esri ArcGIS and SAP HANA, two systems that…

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Talin Sokugawa

Systems Operations Data Analytics Lead, Hawaiian Electric Company

How Hawaiian Electric Is Using HANA to Help Transform Operations of the Grid

Hawaiian Electric has a lot of data stored in disparate systems across multiple business units…

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David Taylor

Solution Director, SAP

How Hawaiian Electric Is Using HANA to Help Transform Operations of the Grid

Hawaiian Electric has a lot of data stored in disparate systems across multiple business units…

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Shailesh Patwardhan

Senior Manager Technology Consulting, Accenture

Migration to SAP S/4HANA and Key Lessons Learned

Dominion recently has successfully completed a major milestone of migration to SAP S/4HANA on Microsoft…

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Kai Bi

Managing Director, Utegration, LLC

Financial and Regulatory Business Cases to Address During SAP S/4HANA Transformation

When it comes to business transformation with SAP S/4HANA, the goals of utility financial and…

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Jeff Farney

VP of Information Technology, Southwest Water Company

Home Run: Upgrading to SAP ISU ERP 6.0 Enhancement Package 8 Business Suite on SAP HANA and the Cloud

Southwest Water Company partnered with SAP to take its ERP to the next level and…

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Joe Lynch

Director of Information Technology, Southwest Water Company

Home Run: Upgrading to SAP ISU ERP 6.0 Enhancement Package 8 Business Suite on SAP HANA and the Cloud

Southwest Water Company partnered with SAP to take its ERP to the next level and…

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Jim Bales

VP, Energy & Utilities Industry Leader, IBM

A New Era of SAP S/4HANA in CIS, FIN, EAM, SC at Cleco

Cleco Holdings is an electric power company headquartered in Pineville, Louisiana. In business since 1935,…

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Grant Reveal

Senior Manager, Access Management, Entergy

Futureproof Security, Safety, and Data Privacy in the Age of Digital Transformation

Security, safety, and data privacy have traditionally been handled as an afterthought, with a piecemeal…

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Jasvir Gill

CEO, AlertEnterprise

Futureproof Security, Safety, and Data Privacy in the Age of Digital Transformation

Security, safety, and data privacy have traditionally been handled as an afterthought, with a piecemeal…

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Dhanachezhiyan Mahalingam

Director IT of Business Systems, Metropolitan Utilities District

Cloud for Utilities: Drive Your Digital Agenda

Utility leaders are turning to technology as a primary method for driving innovation. With cloud…

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Kim Whittaker

President, FNTS

Cloud for Utilities: Drive Your Digital Agenda

Utility leaders are turning to technology as a primary method for driving innovation. With cloud…

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Georges Gonzalez

Director of Customer Services Division, Pinellas County Utilities

Road Map to Upgrade to the Latest SAP S/4HANA for Utilities

Pinellas County has been on its existing SAP CIS for over 10 years, and know…

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Theresa Burch

Manager of Customer Solutions, Billing and Payment, Puget Sound Energy

Real-Time Payments at Puget Sound Energy Improve Customer Experience

Customers desire real-time account balances, quicker payment posting, and immediate recognition from their utilities of…

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Chaidan Lekchaum

VP, Application Services, Vertex

Road Map to Upgrade to the Latest SAP S/4HANA for Utilities

Pinellas County has been on its existing SAP CIS for over 10 years, and know…

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Alejandro Reyes

Director of IT, AES Corporation

Integrated Utility Leveraging SAP S/4HANA Digital Core

Indianapolis Power & Light (IPL) and Dayton Power & Light (DPL) embarked on a digital…

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Kristina McClenahan

Product Development Manager, Billing and Payment, Puget Sound Energy

Real-Time Payments at Puget Sound Energy Improve Customer Experience

Customers desire real-time account balances, quicker payment posting, and immediate recognition from their utilities of…

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Rajdeep Sarma

Senior Manager, PwC

Integrated Utility Leveraging SAP S/4HANA Digital Core

Indianapolis Power & Light (IPL) and Dayton Power & Light (DPL) embarked on a digital…

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Zeeshan Sheikh

Chief Information Officer, Entergy

SAP Keeping up at the Speed of Business

This is a panel discussion with visionary leaders from utilities that are transforming their landscapes…

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Andre Guillory

Program Manager, Cleco

SAP Keeping up at the Speed of Business

This is a panel discussion with visionary leaders from utilities that are transforming their landscapes…

Read more >

Kazushi Nomi

Managing Executive Officer, Kyushu Electric Power Co., Inc.

SAP S/4HANA as the Core of Digitalization by Kyushu Electric Power

To continue providing customers with comfort even in the case of a dramatic change in…

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William Donoghue

Director of Finance Excellence, National Grid

National Grid Plans Out Its Road Map to SAP S/4HANA Finance

National Grid’s current SAP ECC environment is highly modified with inefficient code-block design that makes…

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Michael Langner

Director, PwC

National Grid Plans Out Its Road Map to SAP S/4HANA Finance

National Grid’s current SAP ECC environment is highly modified with inefficient code-block design that makes…

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Gibbons Saint Paul

Manager, Enterprise Application Solutions, Salt River Project

Salt River Project Readies FERC Accounting for SAP S/4HANA Financials

At Salt River Project (SRP), regulatory reporting was difficult to understand, tie back to participation…

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Drake Winfrey

SAP Business Analyst, Salt River Project

Salt River Project Readies FERC Accounting for SAP S/4HANA Financials

At Salt River Project (SRP), regulatory reporting was difficult to understand, tie back to participation…

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Kylene Laity

Record-to-Report Lead, UGI Utilities, Inc.

Real-Time Regulatory Reporting and Analysis Through SAP S/4HANA and Utegration Finance4U

UGI Utilities Inc. (UGI) is undertaking digital transformation through SAP S/4HANA platform. Like many regulated…

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Julia Slook

Senior Consultant, Utegration

Real-Time Regulatory Reporting and Analysis Through SAP S/4HANA and Utegration Finance4U

UGI Utilities Inc. (UGI) is undertaking digital transformation through SAP S/4HANA platform. Like many regulated…

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Krishna Srikakolapu

Manager Information Systems, Huntsville Utilities

Huntsville Utilities: The Financial Benefit of Mobile Inventory Management

A main area of focus this year for utilities organizations is better serving customers by…

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Dean Mozdzen

Manager, Customer Experience, SaskPower

Transforming Your Field Service Operation by Consolidating Mobile Workforce Management Solutions

Hear how SaskPower has consolidated its field scheduling needs into a single mobile workforce management…

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Steve Smith

VP of Strategic Industries, ClickSoftware

Transforming Your Field Service Operation by Consolidating Mobile Workforce Management Solutions

Hear how SaskPower has consolidated its field scheduling needs into a single mobile workforce management…

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Jerry Grassi

Senior VP HANA Cloud, SAP

Data Management in the Cloud – an Introduction to SAP HANA Cloud Services

In order to make accurate business decisions, utilities need real-time, integrated data from various data…

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Phani Wuppalapati

Senior Advisor for Supply Management /Supply Chain Integration, Southern California Edison

MRP: Inventory Management and Work Management Integration

The business expectations to maintain the right inventory mix to support projects has grown exponentially…

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Marc Rosson

IT Operations and Strategy, Snohomish County PUD

SAP S/4HANA: Why, How, and What to Do Now to Ensure Your Success

Without a modern technology platform, utilities are unable to innovate to meet new customer experience…

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OpenText Extended ECM Connected to OpenText Managed Cloud Services

In 2016, Snohomish County PUD implemented SAP Extended Enterprise Content Management by OpenText with integration…

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Sam Wolfe

Solution Manager, Evora IT Soultions

Toronto Hydro Goes Mobile: Modernizing Our Field Workforce

In October 2018, Toronto Hydro went live with a new ERP system, Enterprise Connect, an…

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Brian McMillin

Technology Manager, Customer Services Field, Southern California Gas Company

From Emerging Technology to Practical Application: Augmented and Virtual Reality

With the boom of smart devices, the pace of augmented reality (AR) and virtual reality…

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Carol Johnston

VP Product, Clevest

From Emerging Technology to Practical Application: Augmented and Virtual Reality

With the boom of smart devices, the pace of augmented reality (AR) and virtual reality…

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John O’Connor

Principal Product Manager, American Water

How American Water Uses AI to Dramatically Reduce Meter Service Calls

American Water has undertaken an ambitious enterprise-wide digital transformation initiative by integrating AI on top…

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John Belden

Project Execution Advisory Services Practice Leader, UpperEdge, LLC

Breakfast Session: Does Your SAP S/4HANA Migration Program Carry the Genetic Markers of Project Disaster?

Many utility companies were early adopters of SAP. But while some suffered the speed bumps…

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Yuvaraj Mani

Chief Product Officer, App Orchid

How American Water Uses AI to Dramatically Reduce Meter Service Calls

American Water has undertaken an ambitious enterprise-wide digital transformation initiative by integrating AI on top…

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Alex Mangual

Program Coordinator, City of San Diego

How The City of San Diego Is Getting Even Smarter with SAP GEF, MRS, and EAM

How the City of San Diego Is Getting Even Smarter with SAP EAM and SAP…

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Rich Anderson

VP, Utopia Global

How The City of San Diego Is Getting Even Smarter with SAP GEF, MRS, and EAM

How the City of San Diego Is Getting Even Smarter with SAP EAM and SAP…

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Grace Brosnon

CTO, City of Tacoma

City of Tacoma’s Transformation to SAP Ariba

With all request-for-approval (RFP) responses needing to be printed and hand delivered or mailed to…

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Kiela Abbott-Robinson

Manager of Transactional Accounting, NextEra Energy

Innovation and Robotics Transform the Financial Close – NextEra Energy and SAP

Financial close excellence is achieved when people, process, and technology are combined to optimize and…

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Kathleen Wilhide

CPA – Specialist, Office of the CFO and GRC Solutions, SAP

Innovation and Robotics Transform the Financial Close – NextEra Energy and SAP

Financial close excellence is achieved when people, process, and technology are combined to optimize and…

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David Speas

Director, Procurement Operations, NiSource

Implementing SAP Fieldglass SOW and Ariba – Perspectives from a First Mover

This session will explore the process we went through to implement SAP Ariba with SAP's…

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James Piacentino

Global VP, Intelligent Enterprise Group, SAP

A Conversation About Conversational AI

With the evolving utilities industry and conversational AI (CAI) being a key component for digital…

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Weiling Xu

Product Manager, SAP Cloud for Utilities, SAP

SAP Cloud for Utilities – Delivery and Transformation

With SAP Cloud for Utilities, SAP is working on a true end-to-end SaaS solution focused…

Read more >

Amrish Patel

Enterprise Architect – Office of Innovation, SAP

Architecting the Intelligent Enterprise for Utilities

Enterprise architects are challenged these days to keep up with the pace of innovation coming…

Read more >

Martin Mysyk

Principal Enterprise Architect, SAP

Architecting the Intelligent Enterprise for Utilities

Enterprise architects are challenged these days to keep up with the pace of innovation coming…

Read more >

Chris Swartz

Business Architect, San Diego Gas & Electric

Electric Vehicle Charging into the Future

California pushed boundaries to protect the environment when it set ambitious greenhouse gas emission reduction…

Read more >

Steve Greenley

SVP, Gas Operations, CenterPoint Energy

CenterPoint’s Digital Utility

Attend this session for an overview of CenterPoint Energy’s (CNP) journey with data and analytics…

Read more >

Ani Ramachandran

Senior Value Advisor, SAP

Next-Generation Benchmarking

With the power of digital technologies, next-generation best practices and top KPIs must be measured…

Read more >

Bhagya Subbareddy

SAP S/4HANA Evangelist for Regulated Industries, SAP

Paths to SAP S/4HANA: The How

Content will include utilities on the SAP S/4HANA journey and information on greenfield, brownfield, and…

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Ramesh Panicker

VP of Utilities, SAP Digital Core Cloud, SAP

Unlock the Full Value of Your SAP IS-Utilities in the Cloud

SAP S/4HANA Cloud, single tenant edition is a one-stop solution and single point of accountability…

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Tom Voshell

VP Secure SaaS Solutions, NS2

Learn How to Move Your Mission-Critical Systems to a Secure Cloud

SAP National Security Services (NS2) is helping customers reduce their security challenges by moving their…

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Jim Sieger

SAP S/4HANA Cloud / HEC Specialist, SAP

Unlock the Full Value of Your SAP IS-Utilities in the Cloud

SAP S/4HANA Cloud, single tenant edition is a one-stop solution and single point of accountability…

Read more >

Robert Taylor

Senior Solution Engineer, SAP

How Machine Learning Can Increase Efficiency in Spend Management

Machine learning and robotic process automation (RPA) can perform many tactical processes in procurement and…

Read more >

Gavin Cain

Innovation Client Partner, SAP

Program Eligibility and Enrollment in the SAP for Utilities Solution

The need to enroll customers and document their participation in demand response, low-income support, medical-device…

Read more >

Krishna Yalamanchi

Cloud Solutions Architect, Intel

Intel Persistent Memory and SAP HANA – A “Powerful” Combination for Utilities

Intel Persistent Memory and SAP HANA 2.0 SP4 will fundamentally change the scale and ability…

Read more >

Bashir Bseirani

CEO and CTO, Avertra Corp

Front and Back-Office Agents of the Future. Today.

Industry options for addressing front-office requests and back-office exceptions today are outmoded and inefficient. Existing…

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Erynn Wood

Director of Product Strategy , Avertra Corp

Front and Back-Office Agents of the Future. Today.

Industry options for addressing front-office requests and back-office exceptions today are outmoded and inefficient. Existing…

Read more >

Andrew Theis

Experience Management Engineering, SAP

Next-Generation Benchmarking

With the power of digital technologies, next-generation best practices and top KPIs must be measured…

Read more >

 
 

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Future Ready: How UGI Is Transforming Core Processes for Tomorrow’s Needs

Learn how UGI deployed SAP solutions to revolutionize outdated procurement processes and streamline financial closing and reporting. Discover how the organization leveraged an extended team to integrate SAP S/4HANA with SAP Concur, SAP Fieldglass, and SAP SuccessFactors solutions to deliver accurate, real-time data for management needs. This session will explore lessons learned from integrating multiple SAP technologies across several business units and streamlining complex business processes to boost operational efficiency. Join us for insights into how UGI is making SAP technologies part of its foundation for building the utility of the future.

Women Connect Luncheon Sponsored by PwC

Please join us for the Women Connect luncheon at the SAP for Utilities conference. ASUG Women Connect exists to help women in SAP technology visualize and inspire success. By bringing together a multitude of thought leaders and seasoned professionals, this group will take a deep dive into hot-button issues experienced throughout all organizations. In addition to the digital journey, discussions will also include diversity, navigating complex work environments, and balancing a successful career with personal life.

RSVP here to let us know your interested.

Women Connect Luncheon Sponsored by PwC

Please join us for the Women Connect luncheon at the SAP for Utilities conference. ASUG Women Connect exists to help women in SAP technology visualize and inspire success. By bringing together a multitude of thought leaders and seasoned professionals, this group will take a deep dive into hot-button issues experienced throughout all organizations. In addition to the digital journey, discussions will also include diversity, navigating complex work environments, and balancing a successful career with personal life.

RSVP here to let us know your interested.

Women Connect Luncheon Sponsored by PwC

Please join us for the Women Connect luncheon at the SAP for Utilities conference. ASUG Women Connect exists to help women in SAP technology visualize and inspire success. By bringing together a multitude of thought leaders and seasoned professionals, this group will take a deep dive into hot-button issues experienced throughout all organizations. In addition to the digital journey, discussions will also include diversity, navigating complex work environments, and balancing a successful career with personal life.

RSVP here to let us know your interested.

Women Connect Luncheon Sponsored by PwC

Please join us for the Women Connect luncheon at the SAP for Utilities conference. ASUG Women Connect exists to help women in SAP technology visualize and inspire success. By bringing together a multitude of thought leaders and seasoned professionals, this group will take a deep dive into hot-button issues experienced throughout all organizations. In addition to the digital journey, discussions will also include diversity, navigating complex work environments, and balancing a successful career with personal life.

RSVP here to let us know your interested.

How The City of San Diego Is Getting Even Smarter with SAP GEF, MRS, and EAM

How the City of San Diego Is Getting Even Smarter with SAP EAM and SAP Geographical Enablement Framework
The City of San Diego embarked on a hybrid solution approach, leveraging SAP Geographical Enablement Framework functional requirements that include functionality and integration with SAP Plant Maintenance (SAP PM), SAP Work Manager (SAP WM), and SAP Master Data Governance, enterprise asset management extension by Utopia. Collectively, these tools help deliver increased asset reliability and benefits to the City of San Diego residents while ensuring accuracy and long-term governance of critical asset data.

Key Business Benefits:
• Increased levels of resident satisfaction with city services
• Cost savings and services reliability as provided by long-term governance of critical city assets
• Reduction in error rates of recordkeeping, thus streamlining processes

 

Closing the Gap in Experience Management: Fusing X and O Data in Utilities

Disruption today comes from players that have been able to identify an experience gap and an opportunity to create a new experience (e.g. transportation-as-a-service, electric and autonomous vehicles). To not be left behind, companies need to identify and address their own experience gaps. The challenge is trying to do this by understanding various combinations of “operational” data, “big data,” or seeking sentiment for areas of known issues. This is like working in black and white—you don’t have the color you need to see things differently. Join this session to learn how utilities are responding to this changing paradigm by incorporating the human experiences of their customers and employees to define new models of experience-based utility operations.

Financial Close Excellence

Despite tremendous advancements in ERP technology and widespread enthusiasm for finance transformation, many accounting organizations continue to rely on spreadsheet-driven, error-prone processes to close the books. The financial close is not only required for regulatory compliance, but it is also paramount to ongoing business operations. Attend this session to hear why accounting processes are ripe for transformation and how your teams can get started. We’ll cover common use cases for SAP Account Reconciliation and Automation and impactful results from other SAP customers.

CIS Implementation in 18 Months with Better Customer Performance

DC Water serves a high volume of government agencies along with residential, commercial, and industrial customers. The organization sought to improve customer experience with increased self-service capabilities. DC Water recognized the need to enhance its system capabilities while also developing in-house expertise in the meter-to-cash cycle. DC Water successfully deployed the system in record time, on time, and on budget, inclusive of installing a Tier-1 customer information system (CIS), a new customer web and mobile portal, a new bill payment and presentment solution, and a new mobile field work management and dispatching system. Using a hybrid traditional and Agile implementation methodology, this project sets a new industry benchmark for implementations of this type. In addition to an accelerated implementation, which ensures a rapid payback, DC Water also avoided the significant operational impacts on its call center and back offices by employing a comprehensive change management program and extensive training program that allowed users to practice on the new system side by side with the system it was replacing. The new system has exceeded expectations across all fronts.

Key Business Benefits:


  • Improved our position to speed and cost for process rate changes

  • Reduced billing issues and complaints

  • Lower total cost of ownership

Breakfast Session: 5G for Utilities – Building an SAP Foundation for Connected Assets, Connected Customers and Connected Experiences

5G is coming – are you planning your SAP foundation?

5G is expected to roll out widely as early as 2020. 5G promises ultra-reliable, low latency, low cost, high bandwidth connectivity enabling remote sensing and control of assets, a Massive Internet of Things (MIoT) as well as new markets to tap into. It promises new efficiencies and is expected to see wide adoption while posing new challenges as well as new opportunities for the modern Utility.

In this session, we demystify 5G and explore how 5G can enable your Utility to operate more efficiently and reliably, while delivering better customer and workforce experiences. We explore new business models and revenue sources as well as what Utilities today are embracing 5G.

We focus on how 5G can work with the suite of SAP products to drive new value for Utilities. Learn how to prepare your current and future SAP investments such as SAP C/4HANA and SAP Leonardo for the volumes of data and interaction that 5G will enable.

Key Business Benefits:


  • Better Connectivity and interaction for Assets, workforce and customers

  • Modify your SAP roadmap keeping 5G in mind

  • New Revenue Sources

Breakfast Session: 5G for Utilities – Building an SAP Foundation for Connected Assets, Connected Customers and Connected Experiences

5G is coming – are you planning your SAP foundation?

5G is expected to roll out widely as early as 2020. 5G promises ultra-reliable, low latency, low cost, high bandwidth connectivity enabling remote sensing and control of assets, a Massive Internet of Things (MIoT) as well as new markets to tap into. It promises new efficiencies and is expected to see wide adoption while posing new challenges as well as new opportunities for the modern Utility.

In this session, we demystify 5G and explore how 5G can enable your Utility to operate more efficiently and reliably, while delivering better customer and workforce experiences. We explore new business models and revenue sources as well as what Utilities today are embracing 5G.

We focus on how 5G can work with the suite of SAP products to drive new value for Utilities. Learn how to prepare your current and future SAP investments such as SAP C/4HANA and SAP Leonardo for the volumes of data and interaction that 5G will enable.

Key Business Benefits:


  • Better Connectivity and interaction for Assets, workforce and customers

  • Modify your SAP roadmap keeping 5G in mind

  • New Revenue Sources

Future of the Utility with Advanced Real-Time Technology

There is a lot of data and information out there about how solar photovoltaic (PV) is disrupting the utilities’ 100-year-old business model and creating high costs and reducing revenue. What should the utilities do to combat this trend? Attend this session to hear how digitalization and analytic technologies can be used to increase visibility at the edge of grid to improve safety, reliability, security, manageability, and awareness by aggregating data from multiple systems into a single virtualized system.

Future Ready: How UGI Is Transforming Core Processes for Tomorrow’s Needs

Learn how UGI deployed SAP solutions to revolutionize outdated procurement processes and streamline financial closing and reporting. Discover how the organization leveraged an extended team to integrate SAP S/4HANA with SAP Concur, SAP Fieldglass, and SAP SuccessFactors solutions to deliver accurate, real-time data for management needs. This session will explore lessons learned from integrating multiple SAP technologies across several business units and streamlining complex business processes to boost operational efficiency. Join us for insights into how UGI is making SAP technologies part of its foundation for building the utility of the future.

Electric Vehicle Charging into the Future

California pushed boundaries to protect the environment when it set ambitious greenhouse gas emission reduction goals for the year 2030. San Diego Gas & Electric embraced this challenge with the implementation of a large-scale utility-sponsored electric vehicle (EV) charging program, Power Your Drive, in Southern California. The investment in infrastructure empowered customers to embrace cleaner energy and encouraged greater adoption of EVs across the region. SDG&E had to create a solution that could accept and reconcile third-party data with its own in order to bill drivers participating in the program.

Learn how SDG&E built functionality for the custom program in SAP S/4HANA to manage a large amount of customer data, determine and distribute daily pricing, integrate with the third-party service providers, and enable near-standard billing processes.

The capabilities unleased by SAP S/4HANA are allowing SDG&E to bill customers directly, making it easy for customer EV charging while continuing to invest in clean transportation programs, support the statewide goal to avoid the worst impacts of climate change, promote a clean economy, lower pollution, and make California a cleaner place.

Key Business Benefits:


  • Provide an easy-to-use program to charge EVs during grid-friendly hours.

  • Leverage SAP S/4HANA to simplify a complex/technical process for staff/customers.

  • Provide insights to charging patterns to provide better customer service.

Going Green: Standup and Candid Conversation with Jay Leno Presented by IBM

As acclaimed TV late-night show host, admired stand-up comedian, best-selling children’s book author, much-in-demand corporate speaker, TV and movie voice-over artist, pioneering car builder and mechanic, and philanthropist, Jay Leno is widely characterized as “the hardest-working man in show business.” Jay Leno’s late-night television ratings domination included two decades as the host of top-rated “The Tonight Show with Jay Leno,” during which he never lost a ratings year in which he served as host. Leno currently produces and is host of the CNBC television series “Jay Leno’s Garage,” which is now in its fourth season. “Jay Leno’s Garage” explores the world of cars, never forgetting that it’s the people behind the wheel who provide the real stories. Along with his CNBC show, Jay is currently on air with various other television series, including “Last Man Standing.” When he’s not on TV, Leno performs more than 100 stand-up shows annually across the country and internationally, participates in numerous charity and corporate events, does voice-overs for animated series, pens children’s books, and writes a monthly column in various automotive magazines. In his “spare” time (as if he has any), he enjoys working on his collection of classic cars and motorcycles. In fact, he has built several cars, including an acclaimed eco car in his eco-friendly, green garage.

Asset Lifecycle Analytics and Enhanced Data Integration Platform for MUG

The need to use asset lifecycle analytics and an enhanced data integration platform to shape and formulate asset management strategy has become more widespread since data capacity is no longer a constraint.

This presentation showcases the use of SAP technologies such as SAP HANA®, big data integration with automated meter information, and data integration using SAP Data Services to provide “asset health scoring” algorithms. The application of the technical capabilities has provided next-generation building blocks within CenterPoint Energy’s analytics foundation. We discuss how this helped us to pull data from several sources for correlation and with insight into the information from HANA.

The asset health score is used to determine the condition of major underground (MUG) transformers and indicates whether it requires any intervention (maintenance or replacement). The “asset health scoring” algorithm was developed for CenterPoint Energy 35 kV and 12 kV MUG Distribution Transformers but is sufficiently generic to be applied in any MUG distribution system.

Key Business Benefits:


  • Big data integration

  • Asset intervention plan

  • Data validation process

Duke’s Journey Towards Data-Driven Customer Insights

Duke Energy transformed the customer experience and consolidated data from 30-plus applications into a single SAP HANA Enterprise Edition (EE) Data Hub. These efforts provide a 360-degree view of customer interactions, helps agents predict customer intent and customer needs, and builds a data foundation for advanced predictive analytics, machine learning, and applied intelligence. Innovative solutions to be discussed include: customer intent prediction, collaborative assessment recommendation engine (CARE), predictive analytics, and leveraging the latest SAP HANA technology to build a data hub in HANA EE and Predictive Analysis Library (PAL). There was collaboration between Accenture, Duke Business/IT, and SAP to define business use cases, set up SAP HANA EE Data Hub, and implement predictive algorithms using PAL. The first step was to design SAP HANA EE Data Hub to bring data from various internal and external data sources. The second step was to design the consumption layer using PAL predictive algorithms to develop business solutions around customer intent prediction, offer recommendation, and marketing campaigns.

Key Business Benefits:


  • Improved customer experience across all channels

  • Better engaging customer experience along with increased upsell opportunity

  • Higher win rate with campaigns leveraging customer interactions

Program Eligibility and Enrollment in the SAP for Utilities Solution

The need to enroll customers and document their participation in demand response, low-income support, medical-device dependency, and many other programs is increasing as public commissions, state and federal governments, and customers call on utility companies to provide these offerings. The SAP Innovative Business Solutions Organization (IBSO) has partnered with Southern California Edison (SCE) on an innovative development project (IDP) to address current and future needs around programs and customer participation, developing a software framework for the creation of programs integrated with core SAP IS-U data and processes. The solution supports program creation with enrollment transactions to connect qualified customers through an efficient user experience built on SAP Fiori design standards. The resulting software supports the business in easily creating, maintaining, and enrolling their customers in key programs. It is also accessible to front-office, back-office, and self-service users and leverages compatibility and eligibility rules to validate customer participation.

Transforming Self-Service Apps Along with SAP CR&B Implementation for Maximizing Customer Experience

Many utilities have already invested in building their next-generation self-service applications, while their customer information system (CIS) platforms were still on legacy technologies. Modernizing the CIS platform in such cases brings in significant disruption to the self-service application, requiring remediation, integration, and other changes. However, these changes to self-service apps are also essential to leverage the capabilities of the modern CIS platform, therefore maximizing customer service experience. In this session, Southern California Edion (SCE), the largest electric utility in Southern California, joins Infosys to share its approach, experience, and best practices of integrating an existing modern self-service portal with a new SAP CR&B (on SAP S/4HANA) application being implemented as part of the customer service transformation initiative. The approach focuses on maximizing the remediation impact within the integration layers. SAP OData and SAP Multichannel Foundation-driven services were used as key enablers for this integration. Backed by extensive testing across web and mobile platforms, this initiative is expected to minimize end-customer impact in the digital portal.

Key Business Benefits:


  • Minimize end-customer impact.

  • Leverage the capabilities of SAP CR&B for self-service.

  • Achieve common technology channel for web, mobile, interactive voice response (IVR), and others.

CIS Implementation in 18 Months with Better Customer Performance

DC Water serves a high volume of government agencies along with residential, commercial, and industrial customers. The organization sought to improve customer experience with increased self-service capabilities. DC Water recognized the need to enhance its system capabilities while also developing in-house expertise in the meter-to-cash cycle. DC Water successfully deployed the system in record time, on time, and on budget, inclusive of installing a Tier-1 customer information system (CIS), a new customer web and mobile portal, a new bill payment and presentment solution, and a new mobile field work management and dispatching system. Using a hybrid traditional and Agile implementation methodology, this project sets a new industry benchmark for implementations of this type. In addition to an accelerated implementation, which ensures a rapid payback, DC Water also avoided the significant operational impacts on its call center and back offices by employing a comprehensive change management program and extensive training program that allowed users to practice on the new system side by side with the system it was replacing. The new system has exceeded expectations across all fronts.

Key Business Benefits:


  • Improved our position to speed and cost for process rate changes

  • Reduced billing issues and complaints

  • Lower total cost of ownership

Transforming Self-Service Apps Along with SAP CR&B Implementation for Maximizing Customer Experience

Many utilities have already invested in building their next-generation self-service applications, while their customer information system (CIS) platforms were still on legacy technologies. Modernizing the CIS platform in such cases brings in significant disruption to the self-service application, requiring remediation, integration, and other changes. However, these changes to self-service apps are also essential to leverage the capabilities of the modern CIS platform, therefore maximizing customer service experience. In this session, Southern California Edion (SCE), the largest electric utility in Southern California, joins Infosys to share its approach, experience, and best practices of integrating an existing modern self-service portal with a new SAP CR&B (on SAP S/4HANA) application being implemented as part of the customer service transformation initiative. The approach focuses on maximizing the remediation impact within the integration layers. SAP OData and SAP Multichannel Foundation-driven services were used as key enablers for this integration. Backed by extensive testing across web and mobile platforms, this initiative is expected to minimize end-customer impact in the digital portal.

Key Business Benefits:


  • Minimize end-customer impact.

  • Leverage the capabilities of SAP CR&B for self-service.

  • Achieve common technology channel for web, mobile, interactive voice response (IVR), and others.

A New Era of SAP S/4HANA in CIS, FIN, EAM, SC at Cleco

Cleco Holdings is an electric power company headquartered in Pineville, Louisiana. In business since 1935, the company has approximately 1,200 employees serving approximately 290,000 customers through its retail business and supplies wholesale power in Louisiana and Mississippi. Cleco also operates an unregulated wholesale electricity business, Cleco Midstream, with approximately 775 megawatts of generating capacity. Cleco owns nine generating units with a total nameplate capacity of 3,310 megawatts, 12,000 miles of distribution lines and 1,300 miles of transmission lines. Cleco uses multiple generating sources and multiple fuels to serve its customers. Cleco initiated the S.T.A.R.T. project in July 2017; a 22 month transformation program based on SAP S4 HANA technology that focused on transforming their existing application suite to SAP (Customer Information, Enterprise Asset Management, Finance, and Supply Chain). The S.T.A.R.T program represents a best practice for companies in the utility industry and will provide improved end to end business operations, reduced overall costs, and allow continued business and operational growth. To facilitate this system update, Cleco worked with several digital and IT partners to install the technology and integrate it into the company. The system was developed by SAP, and IBM provided system integration services. This session will highlight the journey and why Cleco chose enterprise SAP and IBM to assist them.

Key Business Benefits:


  • Reduce overall costs.

  • Allow continued business and operational growth using SAP S/4HANA.

  • Use a platform that is easily maintained.

SAP Cloud for Utilities – Delivery and Transformation

With SAP Cloud for Utilities, SAP is working on a true end-to-end SaaS solution focused on utilities processes. The solution is building on existing cloud solutions such as SAP Service Cloud, SAP S/4HANA Cloud, SAP Cloud for Energy, and more.

We are busy adding both a utilities-specific data model as well as end-to-end utilities processes. The first version is focusing on the retail business, emphasizing self-service channels, covering processes from attracting and moving in new customers through e-commerce, managing the customer life cycle, defining new products and bundles, and optimizing meter-to-cash. The next version is planned to cover the distribution grid processes.

This half-day workshop is designed to address the business and technical challenges we see the utilities industries is facing today with a focus on the retail business. We will cover how SAP Cloud for Utilities will address those as well as how transition to the cloud can be accomplished step by step or all at once.

If you are an expert looking to move your innovative offerings and energy retail business processes to the cloud, this is your chance to hear from SAP experts while sharing your experiences with peers. The workshop will provide a detailed overview of the SAP Cloud for Utilities strategy and portfolio. It covers today’s and upcoming solution offerings as well as the road maps. We will also show options for cloud transformation.

Key Learnings:


  • SAP strategy, concrete offerings, and road maps

  • SAP Cloud for Utilities portfolio for key processes in the intelligent enterprise

  • End-to-end integration and extension of cloud solutions

  • Transformation and business strategies—migration path and possibilities to combine on-premise and cloud offerings


*Pre-Conference Sessions are optional and cost an additional $299. Buy tickets to reserve your spot today. Please note that lunch will not be provided.

Opening Remarks

Join us as we kick off the twelfth annual SAP for Utilities conference and explore some of the trends and topics of interest for the retail and consumer products industries.

Fostering Digital Customer Engagement and Sustainability via Self-Service Platform

Duke Energy, one of the largest electric power holding companies in the U.S., provides electricity to 7.6 million and gas to 1.6 million customers in six states. The company aimed to transform customer experience, embrace innovation, engage stakeholders, and positively impact communities. While constantly evolving with the customers and living up to its sustainability principles, Duke Energy focused on achieving the following objectives:


  • Respond to the accelerating pace of industry transformation and use data, technology, and insights to provide seamless customer experience.

  • Engage with customers during their digital self-service journey and to identify positive outcomes to customer service and sustainability issues faced by communities.


With SEW, Duke Energy implemented SAP Self-Service Accelerator (SSA), the number one digital customer engagement platform by SEW and SAP and catered to the needs and expectations of different customer segment.

Follow this presentation to know how Duke Energy consolidated its legacy platforms into one customer service platform to deliver a universal and personalized customer experience while driving business efficiency.

Key Business Benefits:

  • Improved customer lives by excelling in safety and operational performance

  • Evolved customer relationships from a simple supplier to customer-focused model

  • Improved customer communications and scalable adoption of online services


 

Key Considerations on Designing an Effective Prepayment Program with AMI Integration

Prepayment programs are a great way to improve collections while simultaneously boosting the customer experience. The programs have been around for some time, but advanced metering infrastructure (AMI) promises to deliver additional benefits that are being targeted by more and more utilities with/after their AMI implementations. How you design these programs is key to maximizing customer participation, influencing customer behavior, optimizing customer experience, and securing a positive ROI. This Q&A session with the City of Tacoma’s Sue Daulton will address key considerations around prepayment program design and include lessons learned from program design and administration.

Key Business Benefits:


  • Increased collections

  • Improved customer experience

  • Increased customer participation


 

Huntsville Utilities: The Financial Benefit of Mobile Inventory Management

A main area of focus this year for utilities organizations is better serving customers by upgrading their existing technology. For Huntsville Utilities, this meant automating processes that had previously been accomplished manually. Its original process of completing material receiving and issues, inventory transfers, and cycle counts by hand, and then manually entering this information into SAP, was time-consuming and increased the possibility for errors. The SAP Inventory Manager mobile application and SAP Extended Warehouse Management module eliminated paper transactions and allowed for on-the-go data entry using a barcode scanning feature. Through the Agentry architecture, team members can still use the applications while offline and completing work in the field. Real-time inventory statuses and scanning barcodes now save Huntsville many hours a day while providing 5–8% better inventory accuracy. The overall result was a more efficient team, more accurate data in SAP, and reducing purchasing spend.

Key Business Benefits:


  • More accurate data in SAP

  • Increased efficiency while technicians are in the field

  • Reduction in purchasing spend

Key Considerations on Designing an Effective Prepayment Program with AMI Integration

Prepayment programs are a great way to improve collections while simultaneously boosting the customer experience. The programs have been around for some time, but advanced metering infrastructure (AMI) promises to deliver additional benefits that are being targeted by more and more utilities with/after their AMI implementations. How you design these programs is key to maximizing customer participation, influencing customer behavior, optimizing customer experience, and securing a positive ROI. This Q&A session with the City of Tacoma’s Sue Daulton will address key considerations around prepayment program design and include lessons learned from program design and administration.

Key Business Benefits:


  • Increased collections

  • Improved customer experience

  • Increased customer participation


 

Elevating the Customer Experience with SAP HANA and SAP Fiori

Discover how TECO Energy transformed the customer experience with the SAP HANA in-memory database and the SAP Fiori user interface. This session will provide an up-close look at how the company leveraged its investment in SAP HANA to generate new value while also uncovering new potential with SAP Fiori, allowing TECO to reimagine and simplify its business processes. Get insights into how a new SAP environment for customer engagement can help improve single-call resolution, reduce average handle time, eliminate data entry errors, drive savings, and enhance the user experience for call center representatives and business users.

Key Business Benefits:


  • Business case for simplification using SAP Fiori

  • Use cases to simplify processes using SAP Fiori and SAP HANA

  • Road map to achieve further automation and savings


 

MRP: Inventory Management and Work Management Integration

The business expectations to maintain the right inventory mix to support projects has grown exponentially in the utility industry. As Southern California Edison (SCE) continued its technology journey to SAP S/4HANA®, the business knew it needed to refresh strategies within Internet Protocol Security (IPsec) wheel, especially when it came to materials master data governance and data quality. The organization began to start using SAP to effectively manage all materials master data, MRP settings, procurement, vendors, transmission and distribution (T&D) field needs, and any other discipline that was required. SCE has made minor business and technology custom enhancements to support better inventory management techniques.

In this presentation, SCE will take you on its journey for an environment where data management is used as a strength and a competitive advantage. This is accomplished by integrating with work management to save inventory carrying costs with elevated focus on inventory and vendor management. Presenters will also spend majority of the session walking you through their current environment, including existing dashboards.

Key Business Benefits:


  • Forecasting of long-lead, single, and sole source materials within BOMs (initiate)

  • Accurate MRP demand signals by closing unwanted reservations (plan)

  • Material recirculation within the network locations to minimize stock outs (schedule)

  • Better management of safety stocks, MRP settings and vendors (execute)

  • Advanced Perfect Line Rate (PLR) management (close & effectiveness)

Be a Leader of Innovation and Progress: How to Iterate, Adapt, and Succeed Faster Presented by PwC

During Kat Cole’s tenure as president of Cinnabon, a company then struggling to be competitive, the organization quickly resurged as a multichannel, global brand with over 1,200 stores in 56 countries and saw its sales pass the $1 billion mark. Cole knows you innovate and succeed faster when you are more observant and immersed in the action, and she understands which qualities are critical to help you iterate and adapt more quickly—even in traditionally slow or mature industries and organizations. She also knows that it takes hustle, heart, grit, and resilience to follow through after you have taken an initial risk. From her well-known “hotshot rule” to her lessons in “hustle muscle,” Cole shares the most significant stories and lessons about leadership and innovation that she has learned throughout her esteemed career. She explores how to discern meaningful patterns, explains the essential qualities and characteristics she looks for in new hires, and addresses how to manage tough decisions and impactful innovations that may have short-term trade-offs but will provide great return in the long run.

 

Elevating the Customer Experience with SAP HANA and SAP Fiori

Discover how TECO Energy transformed the customer experience with the SAP HANA in-memory database and the SAP Fiori user interface. This session will provide an up-close look at how the company leveraged its investment in SAP HANA to generate new value while also uncovering new potential with SAP Fiori, allowing TECO to reimagine and simplify its business processes. Get insights into how a new SAP environment for customer engagement can help improve single-call resolution, reduce average handle time, eliminate data entry errors, drive savings, and enhance the user experience for call center representatives and business users.

Key Business Benefits:


  • Business case for simplification using SAP Fiori

  • Use cases to simplify processes using SAP Fiori and SAP HANA

  • Road map to achieve further automation and savings


 

Fostering Digital Customer Engagement and Sustainability via Self-Service Platform

Duke Energy, one of the largest electric power holding companies in the U.S., provides electricity to 7.6 million and gas to 1.6 million customers in six states. The company aimed to transform customer experience, embrace innovation, engage stakeholders, and positively impact communities. While constantly evolving with the customers and living up to its sustainability principles, Duke Energy focused on achieving the following objectives:


  • Respond to the accelerating pace of industry transformation and use data, technology, and insights to provide seamless customer experience.

  • Engage with customers during their digital self-service journey and to identify positive outcomes to customer service and sustainability issues faced by communities.


With SEW, Duke Energy implemented SAP Self-Service Accelerator (SSA), the number one digital customer engagement platform by SEW and SAP and catered to the needs and expectations of different customer segment.

Follow this presentation to know how Duke Energy consolidated its legacy platforms into one customer service platform to deliver a universal and personalized customer experience while driving business efficiency.

Key Business Benefits:

  • Improved customer lives by excelling in safety and operational performance

  • Evolved customer relationships from a simple supplier to customer-focused model

  • Improved customer communications and scalable adoption of online services


 

An Integrated Estimation and Design Solution at CLECO

CLECO recently completed a large implementation of SAP EAM functionality using SAP S/4HANA as part of its START program. Central to the electric distribution design and estimation functions now in use are a comprehensive use of SAP-compatible units, coupled with ESRI’s ArcFM Designer as the graphical design tool. This presentation will inform the audience of the possibilities of an integrated toolset, as well as some of the unique technical challenges the project team overcame. Topics included in the presentation include replication and synchronization of data across SAP and ArcFM Designer, technical integration design, including use of web services, and management of the entire estimation and design process in both tools.

Key Business Benefits:


  • Management of data replication processes between systems ensures timely data is accurate.

  • This allows for multiple intersections between the systems at various points.

  • These efforts prevent bad data from entering the system by providing immediate feedback.

Intelligent Asset Management (IAM) in Connection with SAP S/4HANA®

More and more customers are planning their migration to SAP S/4HANA. This session will outline various paths to take to justify the investment, improve operational efficiencies, and get more use out of the SAP asset. As part of that discussion, we will look at what the new capabilities in the SAP Intelligent Asset Management Suite and SAP S/4HANA are providing and what value they bring to the organization. This session will utilize presentations as well as life systems to outline what the future SAP asset management system can look like.

Key Takeaways:


  • Capabilities of the SAP Intelligent Asset Management toolset (Asset Central, Asset Strategy and Performance Management, Predictive Maintenance and Service, and Asset Intelligence Network)

  • Where and how to maintain asset data

  • SAP EAM business case information

The Selective Data Transition Approach for SAP S/4HANA Transformations and Preview of the Brand-New SAP Cloud for Energy

SAP launched a brand-new way to transition to SAP S/4HANA this year at SAPPHIRE NOW and ASUG Annual Conference. Understanding this selective data transition approach is critical for all utility/energy companies. In this panel, you will learn how you choose greenfield, brownfield, and/or the selective data transition approach. You’ll also hear about the business case for the selective data transition approach and why companies in Europe started these projects now.

Key Business Benefits:


  • Understand the selective data transition engagement and why SAP recommends this over or with greenfield and brownfield approaches.

  • Take away actionable tips and templates for your SAP S/4HANA business case.


We will also do a preview demo into the brand-new SAP Cloud for Energy analytics, sharing insights on how you can best combine a stored time series in real time based on meter or point-of-delivery allocation to identify new consumption patterns.

The Selective Data Transition Approach for SAP S/4HANA Transformations and Preview of the Brand-New SAP Cloud for Energy

SAP launched a brand-new way to transition to SAP S/4HANA this year at SAPPHIRE NOW and ASUG Annual Conference. Understanding this selective data transition approach is critical for all utility/energy companies. In this panel, you will learn how you choose greenfield, brownfield, and/or the selective data transition approach. You’ll also hear about the business case for the selective data transition approach and why companies in Europe started these projects now.

Key Business Benefits:


  • Understand the selective data transition engagement and why SAP recommends this over or with greenfield and brownfield approaches.

  • Take away actionable tips and templates for your SAP S/4HANA business case.


We will also do a preview demo into the brand-new SAP Cloud for Energy analytics, sharing insights on how you can best combine a stored time series in real time based on meter or point-of-delivery allocation to identify new consumption patterns.

SAP’s Next-Generation Contact Center – San Diego Gas & Electric’s Journey to SAP Service Cloud

Understand the latest innovations in SAP Service Cloud coupled with the SAP C/4HANA suite to put your customer at the heart of service. San Diego Gas & Electric (SDGE) will provide insight on modernizing its legacy landscape with SAP Service Cloud to reinvigorate its contact center and share best practices on co-innovation.

Key Business Benefits:


  • Understand customer information system (CIS) transformation business benefits

  • A model for how to innovate with SAP

  • How SAP Service Cloud may fit your organization


 

SAP’s Next-Generation Contact Center – San Diego Gas & Electric’s Journey to SAP Service Cloud

Understand the latest innovations in SAP Service Cloud coupled with the SAP C/4HANA suite to put your customer at the heart of service. San Diego Gas & Electric (SDGE) will provide insight on modernizing its legacy landscape with SAP Service Cloud to reinvigorate its contact center and share best practices on co-innovation.

Key Business Benefits:


  • Understand customer information system (CIS) transformation business benefits

  • A model for how to innovate with SAP

  • How SAP Service Cloud may fit your organization


 

Intelligent Asset Management (IAM) in Connection with SAP S/4HANA®

More and more customers are planning their migration to SAP S/4HANA. This session will outline various paths to take to justify the investment, improve operational efficiencies, and get more use out of the SAP asset. As part of that discussion, we will look at what the new capabilities in the SAP Intelligent Asset Management Suite and SAP S/4HANA are providing and what value they bring to the organization. This session will utilize presentations as well as life systems to outline what the future SAP asset management system can look like.

Key Takeaways:


  • Capabilities of the SAP Intelligent Asset Management toolset (Asset Central, Asset Strategy and Performance Management, Predictive Maintenance and Service, and Asset Intelligence Network)

  • Where and how to maintain asset data

  • SAP EAM business case information

Future of the Utility with Advanced Real-Time Technology

There is a lot of data and information out there about how solar photovoltaic (PV) is disrupting the utilities’ 100-year-old business model and creating high costs and reducing revenue. What should the utilities do to combat this trend? Attend this session to hear how digitalization and analytic technologies can be used to increase visibility at the edge of grid to improve safety, reliability, security, manageability, and awareness by aggregating data from multiple systems into a single virtualized system.

SAP C/4HANA: Evolving Customer Interaction

Southern California Edison (SCE), in collaboration with HCL and SAP, will be one of the first utilities clients in North America to implement the SAP C/4HANA service suite solution. As interactions with utility customers have evolved over the past decade, the SAP C/4HANA solution provides a cutting-edge solution to handle the modern demands of customer information, analyze them, and provide optimal outcomes for utility customers. Through integration to Hybris Marketing, SAP S/4HANA, SAP ERP, SAP Data Quality Management, SAP Easy Document Management, outage management, demand-side management programs, and others, we will outline how SAP C/4HANA continues to improve customer interaction and satisfaction while building a sustainable and cost-effective solution for today and the future.

Key Business Benefits:


  • SAP C/4HANA intergration

  • Customer experience

  • Building the foundation for future customer interactions

Toronto Hydro Goes Mobile: Modernizing Our Field Workforce

In October 2018, Toronto Hydro went live with a new ERP system, Enterprise Connect, an SAP-based suite of applications that replaced a 16-year old legacy system and 31 custom applications to more effectively serve its 768,000 electric customers. This included various modules including finance, HR, SAP SuccessFactors, payroll, materials management, project and portfolio management, project systems, plant maintenance, and more. Within the “Engineering and Construction” and “Electric Operations, Procurement, and Customer Care” divisions, the multi-resource scheduling module and SAP Work Manager application were deployed to more than 400 internal Toronto Hydro staff and external contractors to move crewperson work result details from paper to mobile and allow equipment updates, maintenance inspection results, and time entry submissions electronically throughout the workday. In this session, Toronto Hydro and our partner, Evora IT Solutions, will describe the solution components, key business benefits, and lessons learned throughout the journey and will include a system demonstration of the SAP Work Manager 6.4 mobile application with its key enhancements.

Key Business Benefits:


  • Enhanced mobile enablement for field personnel

  • Improved data quality through digitization of equipment changes

  • End-to-end integrated business processes


 

Breakfast Session: Doing Mobile the Right Way for Plant Maintenance

Industries across the globe are reaping huge benefits from workflow automation and plant maintenance is no exception. Doing mobile the right way is critical to cut costs, reduce errors, increase productivity and build ROI. Mobile is more than just data capture – it paves the path of the digital highway that your entire workflow will run through.

In this session, we will cover why doing mobile the right way is critical to business operations and how it can help move you closer to the perfect plant and predictive maintenance. A high level list of topics that will be covered include:

Benefits of mobility done right:


  • Results that can happen from selecting the wrong solution

  • Components of doing mobile right

  • How to choose the right device

  • Native vs Hybrid

  • Driving ROI and company success stories


Key Business Benefits Companies are Achieving:

  • Reduce time to send work orders to technicians (80%+)

  • Increase technicians’ productivity (15%+)

  • Reduce MTTR (70%+)

  • Increase MTBF (10%+)

  • Eliminate Paper (8M+/year)

SAP Keeping up at the Speed of Business

This is a panel discussion with visionary leaders from utilities that are transforming their landscapes with SAP. These leading companies have implemented SAP S/4HANA and customer vision platforms, and many have been SAP’s utility of the year. Listen to how they are still pushing ahead now. The panel is moderated by Christopher Behme, a 25-year veteran of transformative change.

Key Business Benefits:


  • Using Agile to stay agile

  • Rapidly changing technologies

  • Managing shrinking operations and maintenance budgets

How SAP Is Working with Partners to Bring Faster Innovation

Industries, companies, and products are moving to the cloud to quickly adapt to the most dynamic market conditions in business history. Success is determined by your ability to constantly innovate your products and services. SAP is endorsing solutions to provide a simplified model to deliver leading-edge, value-driven, tested, and certified partner solutions to our customers.

SAP C/4HANA: Evolving Customer Interaction

Southern California Edison (SCE), in collaboration with HCL and SAP, will be one of the first utilities clients in North America to implement the SAP C/4HANA service suite solution. As interactions with utility customers have evolved over the past decade, the SAP C/4HANA solution provides a cutting-edge solution to handle the modern demands of customer information, analyze them, and provide optimal outcomes for utility customers. Through integration to Hybris Marketing, SAP S/4HANA, SAP ERP, SAP Data Quality Management, SAP Easy Document Management, outage management, demand-side management programs, and others, we will outline how SAP C/4HANA continues to improve customer interaction and satisfaction while building a sustainable and cost-effective solution for today and the future.

Key Business Benefits:


  • SAP C/4HANA intergration

  • Customer experience

  • Building the foundation for future customer interactions

Interactive Demonstrations Customer Lifecycle Innovations and Augmented Reality: Automated Fire Risk Detection and Prevention

Customer Lifecycle Innovations: Experience the next-generation interaction with your local utility. From move-in to reporting of issues and changing addresses, see how SAP can automate this process, providing the customer with valuable insight during the process.

Augmented Reality: Automated fire risk detection and prevention: This Oculus Quest simulation demonstrates a fully automated fire risk detection by using a drone and SAP technology. Perform an inspection to detect anomalies in the field and to predict potential fire risk. Combine your findings with enterprise data from SAP Intelligent Asset Management, geospatial, or other systems to implement prevention strategies.

Duke’s Journey Towards Data-Driven Customer Insights

Duke Energy transformed the customer experience and consolidated data from 30-plus applications into a single SAP HANA Enterprise Edition (EE) Data Hub. These efforts provide a 360-degree view of customer interactions, helps agents predict customer intent and customer needs, and builds a data foundation for advanced predictive analytics, machine learning, and applied intelligence. Innovative solutions to be discussed include: customer intent prediction, collaborative assessment recommendation engine (CARE), predictive analytics, and leveraging the latest SAP HANA technology to build a data hub in HANA EE and Predictive Analysis Library (PAL). There was collaboration between Accenture, Duke Business/IT, and SAP to define business use cases, set up SAP HANA EE Data Hub, and implement predictive algorithms using PAL. The first step was to design SAP HANA EE Data Hub to bring data from various internal and external data sources. The second step was to design the consumption layer using PAL predictive algorithms to develop business solutions around customer intent prediction, offer recommendation, and marketing campaigns.

Key Business Benefits:


  • Improved customer experience across all channels

  • Better engaging customer experience along with increased upsell opportunity

  • Higher win rate with campaigns leveraging customer interactions

SAP S/4HANA: Why, How, and What to Do Now to Ensure Your Success

Without a modern technology platform, utilities are unable to innovate to meet new customer experience expectations to achieve real-time financial reporting and to capitalize on the data-driven benefits of asset performance management and the Internet of Things (IoT).

As the pressure to innovate mounts, utilities across the globe are beginning to move to SAP S/4HANA, the next-generation technology platform from SAP.

Learn why UGI, NorthWestern Energy, Dominion Energy, and Fairfax Water are making the move, and absorb real-world details of their experiences. Hear from utility industry and SAP S/4HANA experts from SAP, Utegration, and Natuvion on how to plan for success.

In one afternoon, you will learn:


  • What does the future look like for utilities enabled by SAP S/4HANA? What is the product strategy and road map?

  • What is the case for change (insights to actions, real-time asset tracking and visibility, landscape consolidation, retire technical debt, etc.)?

  • How do you get there? (greenfield, brownfield, selective data transition, cloud, etc.)

  • Key considerations in the migration/implementation road map


We’ll wrap up the session with intimate “Birds-of-a-Feather” roundtables with your utility peers, SAP, and Utegration.

Bring your questions, and take away with you some of the possibilities for your utility’s future, the tools, and a clear list of the top things you can be doing now to ensure your success with the SAP S/4HANA platform.

*Session Sold Out

Architecting the Intelligent Enterprise for Utilities

Enterprise architects are challenged these days to keep up with the pace of innovation coming from SAP and partners. As a community, we need to grow into the next generation of enterprise architects. With the move to cloud, SAP S/4HANA, SAP C/4HANA, and the revolution in asset intelligence, EAs need to know how to have senior management conversations as it applies to their SAP and non-SAP environments. This session will put SAP innovation in the larger context of the enterprise and how it all comes together to form the intelligent utility. This will also set the stage for a learning journey for the rest of the conference across many areas of interest, including how to architect for customer experience data.

Key Learnings:


  • Understanding of how to leverage SAP’s offerings to drive innovation

  • The tools available to help you take advantage of the latest technologies

  • Becoming a part of the emerging enterprise architect community for utilities


*Pre-Conference Sessions are optional and an additional cost of $299. Buy Tickets to reserve your spot today. Please note that lunch will not be provided.

An Integrated Estimation and Design Solution at CLECO

CLECO recently completed a large implementation of SAP EAM functionality using SAP S/4HANA as part of its START program. Central to the electric distribution design and estimation functions now in use are a comprehensive use of SAP-compatible units, coupled with ESRI’s ArcFM Designer as the graphical design tool. This presentation will inform the audience of the possibilities of an integrated toolset, as well as some of the unique technical challenges the project team overcame. Topics included in the presentation include replication and synchronization of data across SAP and ArcFM Designer, technical integration design, including use of web services, and management of the entire estimation and design process in both tools.

Key Business Benefits:


  • Management of data replication processes between systems ensures timely data is accurate.

  • This allows for multiple intersections between the systems at various points.

  • These efforts prevent bad data from entering the system by providing immediate feedback.

Future of the Utility with Advanced Real-Time Technology

There is a lot of data and information out there about how solar photovoltaic (PV) is disrupting the utilities’ 100-year-old business model and creating high costs and reducing revenue. What should the utilities do to combat this trend? Attend this session to hear how digitalization and analytic technologies can be used to increase visibility at the edge of grid to improve safety, reliability, security, manageability, and awareness by aggregating data from multiple systems into a single virtualized system.

SAP S/4HANA: Why, How, and What to Do Now to Ensure Your Success

Without a modern technology platform, utilities are unable to innovate to meet new customer experience expectations to achieve real-time financial reporting and to capitalize on the data-driven benefits of asset performance management and the Internet of Things (IoT).

As the pressure to innovate mounts, utilities across the globe are beginning to move to SAP S/4HANA, the next-generation technology platform from SAP.

Learn why UGI, NorthWestern Energy, Dominion Energy, and Fairfax Water are making the move, and absorb real-world details of their experiences. Hear from utility industry and SAP S/4HANA experts from SAP, Utegration, and Natuvion on how to plan for success.

In one afternoon, you will learn:


  • What does the future look like for utilities enabled by SAP S/4HANA? What is the product strategy and road map?

  • What is the case for change (insights to actions, real-time asset tracking and visibility, landscape consolidation, retire technical debt, etc.)?

  • How do you get there? (greenfield, brownfield, selective data transition, cloud, etc.)

  • Key considerations in the migration/implementation road map


We’ll wrap up the session with intimate “Birds-of-a-Feather” roundtables with your utility peers, SAP, and Utegration.

Bring your questions, and take away with you some of the possibilities for your utility’s future, the tools, and a clear list of the top things you can be doing now to ensure your success with the SAP S/4HANA platform.

*Session Sold Out

SAP Cloud for Utilities – Delivery and Transformation

With SAP Cloud for Utilities, SAP is working on a true end-to-end SaaS solution focused on utilities processes. The solution is building on existing cloud solutions such as SAP Service Cloud, SAP S/4HANA Cloud, SAP Cloud for Energy, and more.

We are busy adding both a utilities-specific data model as well as end-to-end utilities processes. The first version is focusing on the retail business, emphasizing self-service channels, covering processes from attracting and moving in new customers through e-commerce, managing the customer life cycle, defining new products and bundles, and optimizing meter-to-cash. The next version is planned to cover the distribution grid processes.

This half-day workshop is designed to address the business and technical challenges we see the utilities industries is facing today with a focus on the retail business. We will cover how SAP Cloud for Utilities will address those as well as how transition to the cloud can be accomplished step by step or all at once.

If you are an expert looking to move your innovative offerings and energy retail business processes to the cloud, this is your chance to hear from SAP experts while sharing your experiences with peers. The workshop will provide a detailed overview of the SAP Cloud for Utilities strategy and portfolio. It covers today’s and upcoming solution offerings as well as the road maps. We will also show options for cloud transformation.

Key Learnings:


  • SAP strategy, concrete offerings, and road maps

  • SAP Cloud for Utilities portfolio for key processes in the intelligent enterprise

  • End-to-end integration and extension of cloud solutions

  • Transformation and business strategies—migration path and possibilities to combine on-premise and cloud offerings


*Pre-Conference Sessions are optional and cost an additional $299. Buy tickets to reserve your spot today. Please note that lunch will not be provided.

The SAP Intelligent Utility Enterprise Driving Energy Transition

In this session, you will hear about the latest developments and innovations for the SAP utilities industry. Stefan will discuss:


  • The role of utilities in energy transition

  • The intelligent utilities enterprise proposition

  • SAP Cloud for Utilities

  • SAP for Utilities road map


Join him to see how SAP products and technologies can be used for continuous improvement and increased efficiency within business processes.

Financial and Regulatory Business Cases to Address During SAP S/4HANA Transformation

When it comes to business transformation with SAP S/4HANA, the goals of utility financial and regulatory departments are many: streamlining the capitalization process, compliance with various regulations, more efficient support for field operations, and better data transparency for auditing of external and internal reporting. By addressing these challenges natively in SAP S/4HANA, utilities can maximize the benefits of SAP’s next-generation platform. In this session, we’ll review a powerful combination of add-ons that support your core business processes, help to simplify the SAP S/4HANA landscape system, and ensure your finance transformation supports your utility’s future. Join us to learn about SAP S/4HANA for Asset Retirement Obligation (ARO), Utegration Finance4UTM Property and Lease Accounting, and Finance4UTM Regulatory Reporting.

Key Business Benefits:


  • Improve business alignment

  • Fulfill compliance with accounting and regulatory standards

  • Simplify the system landscape and achieve lower total cost of ownership (TCO)

Geospatially Enabling the Intelligent Enterprise

Sempra is leveraging the combined capabilities of Esri ArcGIS and SAP HANA, two systems that work seamlessly together to improve business awareness and workflows across multiple devices. Together they provide a powerful set of tools and capabilities that support asset management, analytics, and field mobility. This presentation shows how bringing these two systems together can digitally transform an organization.

Key Business Benefits:


  • Improved asset management

  • Advanced analytics and insights

  • Complete field operations capability


 

CIS Implementation in 18 Months with Better Customer Performance

DC Water serves a high volume of government agencies along with residential, commercial, and industrial customers. The organization sought to improve customer experience with increased self-service capabilities. DC Water recognized the need to enhance its system capabilities while also developing in-house expertise in the meter-to-cash cycle. DC Water successfully deployed the system in record time, on time, and on budget, inclusive of installing a Tier-1 customer information system (CIS), a new customer web and mobile portal, a new bill payment and presentment solution, and a new mobile field work management and dispatching system. Using a hybrid traditional and Agile implementation methodology, this project sets a new industry benchmark for implementations of this type. In addition to an accelerated implementation, which ensures a rapid payback, DC Water also avoided the significant operational impacts on its call center and back offices by employing a comprehensive change management program and extensive training program that allowed users to practice on the new system side by side with the system it was replacing. The new system has exceeded expectations across all fronts.

Key Business Benefits:


  • Improved our position to speed and cost for process rate changes

  • Reduced billing issues and complaints

  • Lower total cost of ownership

Geospatially Enabling the Intelligent Enterprise

Sempra is leveraging the combined capabilities of Esri ArcGIS and SAP HANA, two systems that work seamlessly together to improve business awareness and workflows across multiple devices. Together they provide a powerful set of tools and capabilities that support asset management, analytics, and field mobility. This presentation shows how bringing these two systems together can digitally transform an organization.

Key Business Benefits:


  • Improved asset management

  • Advanced analytics and insights

  • Complete field operations capability


 

How Hawaiian Electric Is Using HANA to Help Transform Operations of the Grid

Hawaiian Electric has a lot of data stored in disparate systems across multiple business units within the company. This makes it difficult and time-consuming to utilize data to support business and operational needs, particularly when it impacts grid operations.

The state of Hawaii has committed to the ambitious goal of 100% renewable energy by 2045. To support the state’s goal, Hawaiian Electric is turning to the use of technologies and, more importantly, the data received from those technologies to help transform how the company operates the rapidly evolving grid.

In this presentation, Hawaiian Electric will discuss its recent partnership with SAP to conduct a proof of concept, utilizing the SAP HANA application as the platform to integrate data from multiple sources to support an operations-focused use case.

The use case involves two anticipated deliveries from SAP:


  1. A geographic information system (GIS) visualization of the daily load distribution, in near real time, over the service territory of Oahu with overlays of the weather and satellite images, location of various customers, and an estimation of the distributed generation resources

  2. A system-level forecast of the anticipated load presented at hourly intervals for the next rolling 24 hours ahead


This presentation will highlight Hawaiian Electric’s experience with the SAP HANA application and the two use case deliverables, including any lessons learned or benefits realized.

How Hawaiian Electric Is Using HANA to Help Transform Operations of the Grid

Hawaiian Electric has a lot of data stored in disparate systems across multiple business units within the company. This makes it difficult and time-consuming to utilize data to support business and operational needs, particularly when it impacts grid operations.

The state of Hawaii has committed to the ambitious goal of 100% renewable energy by 2045. To support the state’s goal, Hawaiian Electric is turning to the use of technologies and, more importantly, the data received from those technologies to help transform how the company operates the rapidly evolving grid.

In this presentation, Hawaiian Electric will discuss its recent partnership with SAP to conduct a proof of concept, utilizing the SAP HANA application as the platform to integrate data from multiple sources to support an operations-focused use case.

The use case involves two anticipated deliveries from SAP:


  1. A geographic information system (GIS) visualization of the daily load distribution, in near real time, over the service territory of Oahu with overlays of the weather and satellite images, location of various customers, and an estimation of the distributed generation resources

  2. A system-level forecast of the anticipated load presented at hourly intervals for the next rolling 24 hours ahead


This presentation will highlight Hawaiian Electric’s experience with the SAP HANA application and the two use case deliverables, including any lessons learned or benefits realized.

Migration to SAP S/4HANA and Key Lessons Learned

Dominion recently has successfully completed a major milestone of migration to SAP S/4HANA on Microsoft Azure cloud from SAP ECC 6.0 on-premise. This is one of the leading SAP S/4HANA migrations in the utility industry. The scope of the upgrade includes migration to SAP S/4HANA 1709 initial release, migration from on-premise ECC to SAP S/4HANA in Microsoft Azure (cloud) and technical upgrade (mandatory functional process changes only)

In this presentation, the presenters will share the lessons learned including key functional process changes and business readiness, impacts on month-end closing moving to SAP S/4HANA and key takeaways to migrate to SAP S/4HANA in Microsoft Azure.

Key Business Benefits:


  • Provide better reporting and tractability to the business.

  • Set up an elastic and extensible architecture for further growth.

  • Fewer business disruptions by choosing brownfield implementation approach.

Financial and Regulatory Business Cases to Address During SAP S/4HANA Transformation

When it comes to business transformation with SAP S/4HANA, the goals of utility financial and regulatory departments are many: streamlining the capitalization process, compliance with various regulations, more efficient support for field operations, and better data transparency for auditing of external and internal reporting. By addressing these challenges natively in SAP S/4HANA, utilities can maximize the benefits of SAP’s next-generation platform. In this session, we’ll review a powerful combination of add-ons that support your core business processes, help to simplify the SAP S/4HANA landscape system, and ensure your finance transformation supports your utility’s future. Join us to learn about SAP S/4HANA for Asset Retirement Obligation (ARO), Utegration Finance4UTM Property and Lease Accounting, and Finance4UTM Regulatory Reporting.

Key Business Benefits:


  • Improve business alignment

  • Fulfill compliance with accounting and regulatory standards

  • Simplify the system landscape and achieve lower total cost of ownership (TCO)

Home Run: Upgrading to SAP ISU ERP 6.0 Enhancement Package 8 Business Suite on SAP HANA and the Cloud

Southwest Water Company partnered with SAP to take its ERP to the next level and transform the business. By upgrading to SAP ERP 6.0 EHP 8 and simultaneously moving the to the cloud, we are positioned to take the next step in many dimensions, including SAP S/4HANA and SAP HANA geospatial content to support our field operations.

Key Business Benefits:


  • Support business growth strategy.

  • Improve customer experience.

  • Integrate IT and OT and transform the digital utility.

Home Run: Upgrading to SAP ISU ERP 6.0 Enhancement Package 8 Business Suite on SAP HANA and the Cloud

Southwest Water Company partnered with SAP to take its ERP to the next level and transform the business. By upgrading to SAP ERP 6.0 EHP 8 and simultaneously moving the to the cloud, we are positioned to take the next step in many dimensions, including SAP S/4HANA and SAP HANA geospatial content to support our field operations.

Key Business Benefits:


  • Support business growth strategy.

  • Improve customer experience.

  • Integrate IT and OT and transform the digital utility.

A New Era of SAP S/4HANA in CIS, FIN, EAM, SC at Cleco

Cleco Holdings is an electric power company headquartered in Pineville, Louisiana. In business since 1935, the company has approximately 1,200 employees serving approximately 290,000 customers through its retail business and supplies wholesale power in Louisiana and Mississippi. Cleco also operates an unregulated wholesale electricity business, Cleco Midstream, with approximately 775 megawatts of generating capacity. Cleco owns nine generating units with a total nameplate capacity of 3,310 megawatts, 12,000 miles of distribution lines and 1,300 miles of transmission lines. Cleco uses multiple generating sources and multiple fuels to serve its customers. Cleco initiated the S.T.A.R.T. project in July 2017; a 22 month transformation program based on SAP S4 HANA technology that focused on transforming their existing application suite to SAP (Customer Information, Enterprise Asset Management, Finance, and Supply Chain). The S.T.A.R.T program represents a best practice for companies in the utility industry and will provide improved end to end business operations, reduced overall costs, and allow continued business and operational growth. To facilitate this system update, Cleco worked with several digital and IT partners to install the technology and integrate it into the company. The system was developed by SAP, and IBM provided system integration services. This session will highlight the journey and why Cleco chose enterprise SAP and IBM to assist them.

Key Business Benefits:


  • Reduce overall costs.

  • Allow continued business and operational growth using SAP S/4HANA.

  • Use a platform that is easily maintained.

Futureproof Security, Safety, and Data Privacy in the Age of Digital Transformation

Security, safety, and data privacy have traditionally been handled as an afterthought, with a piecemeal approach across many systems and organizational silos, resulting in unmanageable complexity, overlaps, inefficiency, cost, and risk. Learn how identity is becoming the way to manage convergence across all areas of an organization to help ensure compliance, mitigate risk, and enhance security. Through an integrated portfolio of services with SAP SuccessFactors and AlertEnterprise, organizations are creating a foundation for digital transformation.

This session will also cover how emerging trends like cloud, Internet of Things (IoT), and digital transformation can be leveraged to address this huge problem and how forward-looking organizations such as Entergy are blazing the trail to achieve their visions of future-proofing security, safety, data privacy, and making security a true business enabler.

Key Business Benefits:


  • Workforce productivity and experience

  • Automated hire-to-retire processes, creating faster and easier onboarding and offboarding

  • Frictionless, secure access and active policy enforcement


 

Futureproof Security, Safety, and Data Privacy in the Age of Digital Transformation

Security, safety, and data privacy have traditionally been handled as an afterthought, with a piecemeal approach across many systems and organizational silos, resulting in unmanageable complexity, overlaps, inefficiency, cost, and risk. Learn how identity is becoming the way to manage convergence across all areas of an organization to help ensure compliance, mitigate risk, and enhance security. Through an integrated portfolio of services with SAP SuccessFactors and AlertEnterprise, organizations are creating a foundation for digital transformation.

This session will also cover how emerging trends like cloud, Internet of Things (IoT), and digital transformation can be leveraged to address this huge problem and how forward-looking organizations such as Entergy are blazing the trail to achieve their visions of future-proofing security, safety, data privacy, and making security a true business enabler.

Key Business Benefits:


  • Workforce productivity and experience

  • Automated hire-to-retire processes, creating faster and easier onboarding and offboarding

  • Frictionless, secure access and active policy enforcement


 

Cloud for Utilities: Drive Your Digital Agenda

Utility leaders are turning to technology as a primary method for driving innovation. With cloud technology serving as the foundation for the driving cultural change needed to impact innovation, this session provides key methods to unlocking the road to improved customer experiences.

Metropolitan Utilities District migrated multiple SAP environments from multiple cloud providers into one, single consolidated managed cloud environment, allowing the organization to avoid significant capital investments and staff additions, plus significantly reduce the workload of its internal IT teams. This reduction in workload allowed staff to shift team priorities to focus on other key initiatives such as managing facilities and improving the customer experience.

Follow one utility as it reduced millions in capital expenditures as it embraced an infrastructure-as-a-service environment.

Key Business Benefits:


  • Significant reduction in capitalized expense and downtime

  • Shift in focus to addressing customer needs and expectations

  • Cultural shift to embrace future digital distributors


 

Cloud for Utilities: Drive Your Digital Agenda

Utility leaders are turning to technology as a primary method for driving innovation. With cloud technology serving as the foundation for the driving cultural change needed to impact innovation, this session provides key methods to unlocking the road to improved customer experiences.

Metropolitan Utilities District migrated multiple SAP environments from multiple cloud providers into one, single consolidated managed cloud environment, allowing the organization to avoid significant capital investments and staff additions, plus significantly reduce the workload of its internal IT teams. This reduction in workload allowed staff to shift team priorities to focus on other key initiatives such as managing facilities and improving the customer experience.

Follow one utility as it reduced millions in capital expenditures as it embraced an infrastructure-as-a-service environment.

Key Business Benefits:


  • Significant reduction in capitalized expense and downtime

  • Shift in focus to addressing customer needs and expectations

  • Cultural shift to embrace future digital distributors


 

Road Map to Upgrade to the Latest SAP S/4HANA for Utilities

Pinellas County has been on its existing SAP CIS for over 10 years, and know it is time for a change. The organization was ready to update its outdated system to enable its utility to address both current and future needs, especially as it moves from manual meter reads to AMI. In this session, learn how Pinellas County and other Vertex customers have both planned and implemented the latest SAP S/4HANA for utilities to provide better data analysis, have faster system response, have a more efficient billing system, improve overall customer response, and enhance internal system processes. The best part? This upgrade can be completed in mere months, saves money, and will allow these utilities to stay technically current on their own schedules.

Key Business Benefits:


  • Technical currency

  • Time and cost savings

  • Improving system processes

Real-Time Payments at Puget Sound Energy Improve Customer Experience

Customers desire real-time account balances, quicker payment posting, and immediate recognition from their utilities of payments. PSE took this opportunity to improve overall payment and balance inquiries by implementing a real-time payment post within SAP. This reduced the number of payment calls by 10% and recognize payments within seconds instead of days.

Key Business Benefits:


  • Improved customer experience

  • Reduced the number of payment calls

  • Payments recognized within seconds instead of days

Road Map to Upgrade to the Latest SAP S/4HANA for Utilities

Pinellas County has been on its existing SAP CIS for over 10 years, and know it is time for a change. The organization was ready to update its outdated system to enable its utility to address both current and future needs, especially as it moves from manual meter reads to AMI. In this session, learn how Pinellas County and other Vertex customers have both planned and implemented the latest SAP S/4HANA for utilities to provide better data analysis, have faster system response, have a more efficient billing system, improve overall customer response, and enhance internal system processes. The best part? This upgrade can be completed in mere months, saves money, and will allow these utilities to stay technically current on their own schedules.

Key Business Benefits:


  • Technical currency

  • Time and cost savings

  • Improving system processes

Integrated Utility Leveraging SAP S/4HANA Digital Core

Indianapolis Power & Light (IPL) and Dayton Power & Light (DPL) embarked on a digital transformation journey to SAP S/4HANA, replacing their legacy Oracle ERP among other applications and went live on April 1, 2019. This program included replacing the legacy ERP with a new SAP S/4HANA implementation, implementing PowerPlan (PP), and enabling the PP-HANA connector. Also enabled was the cloud-to-cloud and cloud-to-on-premise integration (as the SAP S/4HANA system is hosted by SAP S/4HANA Cloud). The companies also enabled mobile workforce with SAP Work Manager and implemented an analytics solution using the hub for data management. In this session we will share their story and the lessons learned during their SAP S/4HANA implementation.

Key Business Benefits:


  • Drive standardization, harmonization, efficiency, and simplicity through SAP S/4HANA.

  • Remove technology complexity by replacing seven legacy applications.

  • Leverage AES Global processes and shared service center support to back office.


 

Real-Time Payments at Puget Sound Energy Improve Customer Experience

Customers desire real-time account balances, quicker payment posting, and immediate recognition from their utilities of payments. PSE took this opportunity to improve overall payment and balance inquiries by implementing a real-time payment post within SAP. This reduced the number of payment calls by 10% and recognize payments within seconds instead of days.

Key Business Benefits:


  • Improved customer experience

  • Reduced the number of payment calls

  • Payments recognized within seconds instead of days

Integrated Utility Leveraging SAP S/4HANA Digital Core

Indianapolis Power & Light (IPL) and Dayton Power & Light (DPL) embarked on a digital transformation journey to SAP S/4HANA, replacing their legacy Oracle ERP among other applications and went live on April 1, 2019. This program included replacing the legacy ERP with a new SAP S/4HANA implementation, implementing PowerPlan (PP), and enabling the PP-HANA connector. Also enabled was the cloud-to-cloud and cloud-to-on-premise integration (as the SAP S/4HANA system is hosted by SAP S/4HANA Cloud). The companies also enabled mobile workforce with SAP Work Manager and implemented an analytics solution using the hub for data management. In this session we will share their story and the lessons learned during their SAP S/4HANA implementation.

Key Business Benefits:


  • Drive standardization, harmonization, efficiency, and simplicity through SAP S/4HANA.

  • Remove technology complexity by replacing seven legacy applications.

  • Leverage AES Global processes and shared service center support to back office.


 

SAP Keeping up at the Speed of Business

This is a panel discussion with visionary leaders from utilities that are transforming their landscapes with SAP. These leading companies have implemented SAP S/4HANA and customer vision platforms, and many have been SAP’s utility of the year. Listen to how they are still pushing ahead now. The panel is moderated by Christopher Behme, a 25-year veteran of transformative change.

Key Business Benefits:


  • Using Agile to stay agile

  • Rapidly changing technologies

  • Managing shrinking operations and maintenance budgets

SAP Keeping up at the Speed of Business

This is a panel discussion with visionary leaders from utilities that are transforming their landscapes with SAP. These leading companies have implemented SAP S/4HANA and customer vision platforms, and many have been SAP’s utility of the year. Listen to how they are still pushing ahead now. The panel is moderated by Christopher Behme, a 25-year veteran of transformative change.

Key Business Benefits:


  • Using Agile to stay agile

  • Rapidly changing technologies

  • Managing shrinking operations and maintenance budgets

SAP S/4HANA as the Core of Digitalization by Kyushu Electric Power

To continue providing customers with comfort even in the case of a dramatic change in the Japanese power industry, Kyushu Electric Power published its group management vision for 2030. In order to realize the vision steadily, we have been promoting various digitalization efforts so far, and in April 2019, we completed the new accounting system by SAP S/4HANA.

In this session, I'll introduce Kyushu Electric Power's specific efforts and explain the future direction of digitalization based on SAP S/4HANA.

National Grid Plans Out Its Road Map to SAP S/4HANA Finance

National Grid’s current SAP ECC environment is highly modified with inefficient code-block design that makes FERC reporting, month-end close, operational integration, and regular system upgrades very complex and expensive. Through a 12-week SAP S/4HANA road map program, National Grid was able to lay out a risk-minimized and efficient way to reimplement SAP as SAP S/4HANA.

The journey included:


  • Determine the future process inventory in structured workshops over the course of 12 weeks.

  • During the workshops we also map the future process inventory to software solutions to limit and rationalize customizations.

  • Evaluate on-site versus cloud hosting options.

  • Evaluate rate case and overall regulatory strategy.

  • Sequence the scope (processes and systems) into two to three deployment scenarios.

  • Estimate project and operational cost for the deployment scenarios and potential automation benefits.


The SAP S/4HANA road map developed three implementation options together with the associated overall cost for them, which is input to NG’s business case for the SAP S/4HANA deployment in tandem. NG will be designing the next-generation code block as part of a SAP S/4HANA phase 0.

Key Business Benefits:

  • Risk mitigation through cross-program integration and early end-to-end planning

  • Reduction of time-to-value by focusing on quickly going live with key scope pieces

  • Facilitate change conversation within the organization to get early cross-organizational buy- in


 

National Grid Plans Out Its Road Map to SAP S/4HANA Finance

National Grid’s current SAP ECC environment is highly modified with inefficient code-block design that makes FERC reporting, month-end close, operational integration, and regular system upgrades very complex and expensive. Through a 12-week SAP S/4HANA road map program, National Grid was able to lay out a risk-minimized and efficient way to reimplement SAP as SAP S/4HANA.

The journey included:


  • Determine the future process inventory in structured workshops over the course of 12 weeks.

  • During the workshops we also map the future process inventory to software solutions to limit and rationalize customizations.

  • Evaluate on-site versus cloud hosting options.

  • Evaluate rate case and overall regulatory strategy.

  • Sequence the scope (processes and systems) into two to three deployment scenarios.

  • Estimate project and operational cost for the deployment scenarios and potential automation benefits.


The SAP S/4HANA road map developed three implementation options together with the associated overall cost for them, which is input to NG’s business case for the SAP S/4HANA deployment in tandem. NG will be designing the next-generation code block as part of a SAP S/4HANA phase 0.

Key Business Benefits:

  • Risk mitigation through cross-program integration and early end-to-end planning

  • Reduction of time-to-value by focusing on quickly going live with key scope pieces

  • Facilitate change conversation within the organization to get early cross-organizational buy- in


 

Salt River Project Readies FERC Accounting for SAP S/4HANA Financials

At Salt River Project (SRP), regulatory reporting was difficult to understand, tie back to participation billing, support pricing, and audit request. To increase readiness for SAP S/4HANA and to address these issues, SRP optimized its SAP ECC system running on HANA with a “CO-centric” model of Federal Energy Regulatory Commission (FERC) reporting through an efficient, five-month project. The optimization also ensures that current financials are consistent with how they will look in the Universal Journal. Come to this session to hear how this seemingly simple change will enable SRP to establish much greater financial data consistency years before moving to SAP S/4HANA.

Salt River Project Readies FERC Accounting for SAP S/4HANA Financials

At Salt River Project (SRP), regulatory reporting was difficult to understand, tie back to participation billing, support pricing, and audit request. To increase readiness for SAP S/4HANA and to address these issues, SRP optimized its SAP ECC system running on HANA with a “CO-centric” model of Federal Energy Regulatory Commission (FERC) reporting through an efficient, five-month project. The optimization also ensures that current financials are consistent with how they will look in the Universal Journal. Come to this session to hear how this seemingly simple change will enable SRP to establish much greater financial data consistency years before moving to SAP S/4HANA.

Real-Time Regulatory Reporting and Analysis Through SAP S/4HANA and Utegration Finance4U

UGI Utilities Inc. (UGI) is undertaking digital transformation through SAP S/4HANA platform. Like many regulated utilities, one of the challenges is the statutory requirement to report financial results to the Federal Energy Regulatory Commission (FERC) based on the FERC Uniform System of Accounts. In classic ERP implementations, utilities were struggling with dual postings into different ledgers and reconciliation of the two ledgers. The translation from GAAP postings to FERC postings introduced further reporting challenges, which are often time-consuming and manually intensive. UGI saw great opportunity to solve the classic problem with a more innovative approach through SAP S/4HANA with its universal journal ledger and real-time nature. Utegration’s Finance4U product—as an add-on directly on top of SAP S/4HANA—consolidated Utegration’s many years of experience. Along with best practices on FERC reporting and SAP S/4HANA, UGI accomplished this vision. In this session, UGI and Utegration will share their experience on merging the generally accepted accounting principles (GAAP) ledger and regulatory ledger in SAP S/4HANA implementation with Utegration Finance4U, seamlessly translating GAAP accounts to FERC accounts in real time.

Key Business Benefits:


  • Real-time FERC results as postings occur

  • Cost flow tracing to support rate case preparations and analytics

  • Harmonization of GAAP and FERC results based on single ledger

Real-Time Regulatory Reporting and Analysis Through SAP S/4HANA and Utegration Finance4U

UGI Utilities Inc. (UGI) is undertaking digital transformation through SAP S/4HANA platform. Like many regulated utilities, one of the challenges is the statutory requirement to report financial results to the Federal Energy Regulatory Commission (FERC) based on the FERC Uniform System of Accounts. In classic ERP implementations, utilities were struggling with dual postings into different ledgers and reconciliation of the two ledgers. The translation from GAAP postings to FERC postings introduced further reporting challenges, which are often time-consuming and manually intensive. UGI saw great opportunity to solve the classic problem with a more innovative approach through SAP S/4HANA with its universal journal ledger and real-time nature. Utegration’s Finance4U product—as an add-on directly on top of SAP S/4HANA—consolidated Utegration’s many years of experience. Along with best practices on FERC reporting and SAP S/4HANA, UGI accomplished this vision. In this session, UGI and Utegration will share their experience on merging the generally accepted accounting principles (GAAP) ledger and regulatory ledger in SAP S/4HANA implementation with Utegration Finance4U, seamlessly translating GAAP accounts to FERC accounts in real time.

Key Business Benefits:


  • Real-time FERC results as postings occur

  • Cost flow tracing to support rate case preparations and analytics

  • Harmonization of GAAP and FERC results based on single ledger

Huntsville Utilities: The Financial Benefit of Mobile Inventory Management

A main area of focus this year for utilities organizations is better serving customers by upgrading their existing technology. For Huntsville Utilities, this meant automating processes that had previously been accomplished manually. Its original process of completing material receiving and issues, inventory transfers, and cycle counts by hand, and then manually entering this information into SAP, was time-consuming and increased the possibility for errors. The SAP Inventory Manager mobile application and SAP Extended Warehouse Management module eliminated paper transactions and allowed for on-the-go data entry using a barcode scanning feature. Through the Agentry architecture, team members can still use the applications while offline and completing work in the field. Real-time inventory statuses and scanning barcodes now save Huntsville many hours a day while providing 5–8% better inventory accuracy. The overall result was a more efficient team, more accurate data in SAP, and reducing purchasing spend.

Key Business Benefits:


  • More accurate data in SAP

  • Increased efficiency while technicians are in the field

  • Reduction in purchasing spend

Transforming Your Field Service Operation by Consolidating Mobile Workforce Management Solutions

Hear how SaskPower has consolidated its field scheduling needs into a single mobile workforce management tool to drive improved operational performance, customer satisfaction, employee engagement, and safety. Combining transmission, distribution and customer service needs into a single operational view of what should, is, and has happened in the field transformed the field service operation. This session will review the intent, challenges, and benefits, providing valuable insight for utilities looking to combine all field service operations into a single solution. Gain insights into key solution, process, and operational agility considerations as a utility deploys and runs its consolidated mobile workforce management solution.

Key Business Benefits:


  • Enhance safety outcomes.

  • Increase customer satisfaction.

  • Improve employee engagement.

Transforming Your Field Service Operation by Consolidating Mobile Workforce Management Solutions

Hear how SaskPower has consolidated its field scheduling needs into a single mobile workforce management tool to drive improved operational performance, customer satisfaction, employee engagement, and safety. Combining transmission, distribution and customer service needs into a single operational view of what should, is, and has happened in the field transformed the field service operation. This session will review the intent, challenges, and benefits, providing valuable insight for utilities looking to combine all field service operations into a single solution. Gain insights into key solution, process, and operational agility considerations as a utility deploys and runs its consolidated mobile workforce management solution.

Key Business Benefits:


  • Enhance safety outcomes.

  • Increase customer satisfaction.

  • Improve employee engagement.

Data Management in the Cloud – an Introduction to SAP HANA Cloud Services

In order to make accurate business decisions, utilities need real-time, integrated data from various data sources, including legacy data, social media, sensor data, and web logs. The gap between business expectations and the challenges of data management across enterprises has become the primary motivation to innovate with an SAP HANA Cloud Services architecture, which is a gateway to all data and related computation across a utility. The goal of SAP HANA Cloud Services is to increase agility and minimize complexity by providing easy and governed access to data, reducing the number of data copies and data movement requirements to enable new data-driven use cases that leverage disparate data sources and advanced analytics. In this session, we will reintroduce SAP HANA Cloud Services and SAP Data Warehouse Cloud (both announced at SAPPHIRE NOW and ASUG Annual Conference 2019) and provide an overview and demonstration of the components available today as well as the road map for upcoming innovations.

Key Business Benefits:


  • Scale for data volume and performance.

  • Learn how all data storage is made equal.

  • Power any application your way.


 

MRP: Inventory Management and Work Management Integration

The business expectations to maintain the right inventory mix to support projects has grown exponentially in the utility industry. As Southern California Edison (SCE) continued its technology journey to SAP S/4HANA®, the business knew it needed to refresh strategies within Internet Protocol Security (IPsec) wheel, especially when it came to materials master data governance and data quality. The organization began to start using SAP to effectively manage all materials master data, MRP settings, procurement, vendors, transmission and distribution (T&D) field needs, and any other discipline that was required. SCE has made minor business and technology custom enhancements to support better inventory management techniques.

In this presentation, SCE will take you on its journey for an environment where data management is used as a strength and a competitive advantage. This is accomplished by integrating with work management to save inventory carrying costs with elevated focus on inventory and vendor management. Presenters will also spend majority of the session walking you through their current environment, including existing dashboards.

Key Business Benefits:


  • Forecasting of long-lead, single, and sole source materials within BOMs (initiate)

  • Accurate MRP demand signals by closing unwanted reservations (plan)

  • Material recirculation within the network locations to minimize stock outs (schedule)

  • Better management of safety stocks, MRP settings and vendors (execute)

  • Advanced Perfect Line Rate (PLR) management (close & effectiveness)

SAP S/4HANA: Why, How, and What to Do Now to Ensure Your Success

Without a modern technology platform, utilities are unable to innovate to meet new customer experience expectations to achieve real-time financial reporting and to capitalize on the data-driven benefits of asset performance management and the Internet of Things (IoT).

As the pressure to innovate mounts, utilities across the globe are beginning to move to SAP S/4HANA, the next-generation technology platform from SAP.

Learn why UGI, NorthWestern Energy, Dominion Energy, and Fairfax Water are making the move, and absorb real-world details of their experiences. Hear from utility industry and SAP S/4HANA experts from SAP, Utegration, and Natuvion on how to plan for success.

In one afternoon, you will learn:


  • What does the future look like for utilities enabled by SAP S/4HANA? What is the product strategy and road map?

  • What is the case for change (insights to actions, real-time asset tracking and visibility, landscape consolidation, retire technical debt, etc.)?

  • How do you get there? (greenfield, brownfield, selective data transition, cloud, etc.)

  • Key considerations in the migration/implementation road map


We’ll wrap up the session with intimate “Birds-of-a-Feather” roundtables with your utility peers, SAP, and Utegration.

Bring your questions, and take away with you some of the possibilities for your utility’s future, the tools, and a clear list of the top things you can be doing now to ensure your success with the SAP S/4HANA platform.

*Session Sold Out

OpenText Extended ECM Connected to OpenText Managed Cloud Services

In 2016, Snohomish County PUD implemented SAP Extended Enterprise Content Management by OpenText with integration on-premise to OpenText Content Server for multiple business processes in finance, supply chain, and EAM. All the unstructured documentation for these SAP index business processes were local in our OpenText environment. In June of 2019, we moved the entire OpenText solution, including the SAP Extended Enterprise Content Management integrations, from on-premise SAP to OpenText Managed Cloud Services. We will talk about processes and how we migrated to the cloud and why, and we will cover how our SAP integrated business processes are working.

Key Business Benefits:


  • Cloud migration for key SAP partner (OpenText)

  • Integrated business processes with both structured and unstructured data

  • Single source of all attachments and unstructured information for the entire compan

Toronto Hydro Goes Mobile: Modernizing Our Field Workforce

In October 2018, Toronto Hydro went live with a new ERP system, Enterprise Connect, an SAP-based suite of applications that replaced a 16-year old legacy system and 31 custom applications to more effectively serve its 768,000 electric customers. This included various modules including finance, HR, SAP SuccessFactors, payroll, materials management, project and portfolio management, project systems, plant maintenance, and more. Within the “Engineering and Construction” and “Electric Operations, Procurement, and Customer Care” divisions, the multi-resource scheduling module and SAP Work Manager application were deployed to more than 400 internal Toronto Hydro staff and external contractors to move crewperson work result details from paper to mobile and allow equipment updates, maintenance inspection results, and time entry submissions electronically throughout the workday. In this session, Toronto Hydro and our partner, Evora IT Solutions, will describe the solution components, key business benefits, and lessons learned throughout the journey and will include a system demonstration of the SAP Work Manager 6.4 mobile application with its key enhancements.

Key Business Benefits:


  • Enhanced mobile enablement for field personnel

  • Improved data quality through digitization of equipment changes

  • End-to-end integrated business processes


 

From Emerging Technology to Practical Application: Augmented and Virtual Reality

With the boom of smart devices, the pace of augmented reality (AR) and virtual reality (VR) technologies is growing rapidly. The enterprise potential continues to grow as utilities explore practical use cases, and these efforts increasingly intersect with opportunities made possible by Internet of Things (IoT) technology such as sensors and connected devices that help build a more integrated and extended utility landscape. As the utility industry continues to incorporate innovative digital technologies, deploying AR and VR is helping to transform training, maintenance, and field operations. These emerging technologies are quickly becoming more mainstream, and this industry panel session will review practical applications that overcome some of the challenges utilities face in bringing it into field operations. The session will include coverage of safely putting virtual assets into workers’ real-world situation/surroundings without distracting from potential hazards, providing remote assistance for new/less experienced workers through real-time virtual access to an experienced advisor, visualizing outstanding work and site hazards and taking maps from 2D to 3D to better interpret data and provide faster access to important information.

Key Business Benefits:


  • Running network traces in the field to identify assets affected by an outage, avoiding delays from having dispatch/control run a query

  • Using existing mobile devices (smartphones, tablets) to deploy AR technology to overcome the cost challenges of outfiting the entire workforce

  • Maintaining privacy expectations of customers and workers by eliminating wearable devices that could be assumed to be cameras

From Emerging Technology to Practical Application: Augmented and Virtual Reality

With the boom of smart devices, the pace of augmented reality (AR) and virtual reality (VR) technologies is growing rapidly. The enterprise potential continues to grow as utilities explore practical use cases, and these efforts increasingly intersect with opportunities made possible by Internet of Things (IoT) technology such as sensors and connected devices that help build a more integrated and extended utility landscape. As the utility industry continues to incorporate innovative digital technologies, deploying AR and VR is helping to transform training, maintenance, and field operations. These emerging technologies are quickly becoming more mainstream, and this industry panel session will review practical applications that overcome some of the challenges utilities face in bringing it into field operations. The session will include coverage of safely putting virtual assets into workers’ real-world situation/surroundings without distracting from potential hazards, providing remote assistance for new/less experienced workers through real-time virtual access to an experienced advisor, visualizing outstanding work and site hazards and taking maps from 2D to 3D to better interpret data and provide faster access to important information.

Key Business Benefits:


  • Running network traces in the field to identify assets affected by an outage, avoiding delays from having dispatch/control run a query

  • Using existing mobile devices (smartphones, tablets) to deploy AR technology to overcome the cost challenges of outfiting the entire workforce

  • Maintaining privacy expectations of customers and workers by eliminating wearable devices that could be assumed to be cameras

How American Water Uses AI to Dramatically Reduce Meter Service Calls

American Water has undertaken an ambitious enterprise-wide digital transformation initiative by integrating AI on top of the enterprise applications like SAP. Over the past three years, the organization has incorporated artificial intelligence (AI) into over 15 key functions such as customer service, meter operations, and workforce management. In this session, learn specifically how American Water is combining meter data with SAP data such as billing records, customer interaction records, equipment data, and dispatch data using AI and natural language processing.

John O’Connor, principal product manager at American Water, will take you through how the new meter operations app built on the App Orchid AI platform reduced faulty readings and false positives by 90%, dramatically reducing the cost of service calls and helping the company prioritize meter issues by both risk and potential revenue loss. Also, learn how you can dramatically reduce business process exceptions by combining machine learning with weather data, neighborhood, and manufacturer statistics. Finally, walk away with a checklist of how you can use your existing SAP HANA investments to demonstrate production use cases in meter asset optimization.

Key Business Benefits:


  • Reduced faulty meter false positives by 90%

  • Reduced revenue loss by identifying problem meters quickly and prioritizing them

  • Dramatically reduced meter service calls

Breakfast Session: Does Your SAP S/4HANA Migration Program Carry the Genetic Markers of Project Disaster?

Many utility companies were early adopters of SAP. But while some suffered the speed bumps of early ERP implementations, it’s been a generation since most of these companies have undergone a major transformation project. The current state of the market suggests that some carry the project genetic markers that make them highly susceptible to disaster. The good news is these companies can learn and derive benefits from our research on the wave of catastrophic IT project failures from the past eight years.

To plan and implement a successful program, start by understanding why major transformational programs fail, what contributed to some poor decision-making, and what steps can be proactively taken to mitigate risks.

This presentation will address:


  • Case studies of recent project failures, what went wrong, and what they have in common

  • The one thing to get right before embarking on an SAP S/4HANA transformation

  • Four early decisions that set the stage for success or failure

  • Three practices to improve the quality of project decision-making

How American Water Uses AI to Dramatically Reduce Meter Service Calls

American Water has undertaken an ambitious enterprise-wide digital transformation initiative by integrating AI on top of the enterprise applications like SAP. Over the past three years, the organization has incorporated artificial intelligence (AI) into over 15 key functions such as customer service, meter operations, and workforce management. In this session, learn specifically how American Water is combining meter data with SAP data such as billing records, customer interaction records, equipment data, and dispatch data using AI and natural language processing.

John O’Connor, principal product manager at American Water, will take you through how the new meter operations app built on the App Orchid AI platform reduced faulty readings and false positives by 90%, dramatically reducing the cost of service calls and helping the company prioritize meter issues by both risk and potential revenue loss. Also, learn how you can dramatically reduce business process exceptions by combining machine learning with weather data, neighborhood, and manufacturer statistics. Finally, walk away with a checklist of how you can use your existing SAP HANA investments to demonstrate production use cases in meter asset optimization.

Key Business Benefits:


  • Reduced faulty meter false positives by 90%

  • Reduced revenue loss by identifying problem meters quickly and prioritizing them

  • Dramatically reduced meter service calls

How The City of San Diego Is Getting Even Smarter with SAP GEF, MRS, and EAM

How the City of San Diego Is Getting Even Smarter with SAP EAM and SAP Geographical Enablement Framework
The City of San Diego embarked on a hybrid solution approach, leveraging SAP Geographical Enablement Framework functional requirements that include functionality and integration with SAP Plant Maintenance (SAP PM), SAP Work Manager (SAP WM), and SAP Master Data Governance, enterprise asset management extension by Utopia. Collectively, these tools help deliver increased asset reliability and benefits to the City of San Diego residents while ensuring accuracy and long-term governance of critical asset data.

Key Business Benefits:
• Increased levels of resident satisfaction with city services
• Cost savings and services reliability as provided by long-term governance of critical city assets
• Reduction in error rates of recordkeeping, thus streamlining processes

 

How The City of San Diego Is Getting Even Smarter with SAP GEF, MRS, and EAM

How the City of San Diego Is Getting Even Smarter with SAP EAM and SAP Geographical Enablement Framework
The City of San Diego embarked on a hybrid solution approach, leveraging SAP Geographical Enablement Framework functional requirements that include functionality and integration with SAP Plant Maintenance (SAP PM), SAP Work Manager (SAP WM), and SAP Master Data Governance, enterprise asset management extension by Utopia. Collectively, these tools help deliver increased asset reliability and benefits to the City of San Diego residents while ensuring accuracy and long-term governance of critical asset data.

Key Business Benefits:
• Increased levels of resident satisfaction with city services
• Cost savings and services reliability as provided by long-term governance of critical city assets
• Reduction in error rates of recordkeeping, thus streamlining processes

 

City of Tacoma’s Transformation to SAP Ariba

With all request-for-approval (RFP) responses needing to be printed and hand delivered or mailed to the City, all contracts printed, and hand-routed for signatures, and every invoice mailed to the City and hand entered into SAP, the City of Tacoma embarked on a complete transformation in our source to pay process. Hear how we went about the entire journey, including why Ariba, the benefits of the supplier information performance management, sourcing, contracts, and procurement to pay modules and the shortcomings of the solution for the City.  You will also hear about the major lessons learned, the post production support model and where we are three years later.

Innovation and Robotics Transform the Financial Close – NextEra Energy and SAP

Financial close excellence is achieved when people, process, and technology are combined to optimize and streamline financial close processes. The results are lower operating costs, increased business performance, avoidance of risks, and increased visibility into market opportunities.

In this session, NextEra Energy will discuss the steps they have taken to achieve financial close excellence through the use of the SAP Financial Closing cockpit along with powering the financial close with robotic process automation (RPA). In addition, the BlackLine Reconciliation solution has helped NextEra automate the reconciliation process as part of the financial close, reducing time and effort and increasing internal controls.

The result has been both efficiency and accuracy that have yielded benefits, including reduction of manual input and data reconciliations, a faster close that supports better decision-making due to timely access to information, and a reduction of time spent performing the financial close process and period end audits.

Key Business Benefits:


  • Optimizing the financial close has visible and quick time to value.

  • Reduced manual intervention in the close process saves time and reduces errors.

  • Increased controls over the close process satisfies the Sarbanes-Oxley Act.

Innovation and Robotics Transform the Financial Close – NextEra Energy and SAP

Financial close excellence is achieved when people, process, and technology are combined to optimize and streamline financial close processes. The results are lower operating costs, increased business performance, avoidance of risks, and increased visibility into market opportunities.

In this session, NextEra Energy will discuss the steps they have taken to achieve financial close excellence through the use of the SAP Financial Closing cockpit along with powering the financial close with robotic process automation (RPA). In addition, the BlackLine Reconciliation solution has helped NextEra automate the reconciliation process as part of the financial close, reducing time and effort and increasing internal controls.

The result has been both efficiency and accuracy that have yielded benefits, including reduction of manual input and data reconciliations, a faster close that supports better decision-making due to timely access to information, and a reduction of time spent performing the financial close process and period end audits.

Key Business Benefits:


  • Optimizing the financial close has visible and quick time to value.

  • Reduced manual intervention in the close process saves time and reduces errors.

  • Increased controls over the close process satisfies the Sarbanes-Oxley Act.

Implementing SAP Fieldglass SOW and Ariba – Perspectives from a First Mover

This session will explore the process we went through to implement SAP Ariba with SAP's Fieldglass SOW module as a bolt on solution. Products implemented included SAP Ariba Buying and Invoicing, SAP Store Loyalty Program, SAP Sourcing, SAP Contract Management, and SAP Fieldglass SOW modules. Additionally, we went through a refresh of Concur platform.

NiSource was an early adapter for putting in a very heavy suite of SAP products while working through the integration points, product design differences between systems, and lack of cohesiveness in the SAP product (as evidenced by the change in delivery model). Despite the challenges, by October 2019 we will have successfully implemented the primary modules.

We will share our design conclusions, including the importance of common design for all modules, picking an experienced SI, and how to come to the table prepped for the SAP implementation teams. Additionally, we will talk to the product enhancements made by SAP Fieldglass due to the business needs that will allow SAP Fieldglass to better support future and current customers.

Key Business Benefits:


  • Identification of items that will be harder than anticipated

  • Blueprint for where to use the "native" integrations

  • Functionality developed by SAP Fieldglass as a result of its work at NiSource

A Conversation About Conversational AI

With the evolving utilities industry and conversational AI (CAI) being a key component for digital transformation. Conversation is everywhere we turn and it is our primary communication channel . The technology is now becoming standard on our new website and our new apps, and therefore our new user interface. The challenges associated with communicating in the digital technology include having to learn how to effectively use it, but CAI is now enabling us to talk with machines in our own language.

SAP Cloud for Utilities – Delivery and Transformation

With SAP Cloud for Utilities, SAP is working on a true end-to-end SaaS solution focused on utilities processes. The solution is building on existing cloud solutions such as SAP Service Cloud, SAP S/4HANA Cloud, SAP Cloud for Energy, and more.

We are busy adding both a utilities-specific data model as well as end-to-end utilities processes. The first version is focusing on the retail business, emphasizing self-service channels, covering processes from attracting and moving in new customers through e-commerce, managing the customer life cycle, defining new products and bundles, and optimizing meter-to-cash. The next version is planned to cover the distribution grid processes.

This half-day workshop is designed to address the business and technical challenges we see the utilities industries is facing today with a focus on the retail business. We will cover how SAP Cloud for Utilities will address those as well as how transition to the cloud can be accomplished step by step or all at once.

If you are an expert looking to move your innovative offerings and energy retail business processes to the cloud, this is your chance to hear from SAP experts while sharing your experiences with peers. The workshop will provide a detailed overview of the SAP Cloud for Utilities strategy and portfolio. It covers today’s and upcoming solution offerings as well as the road maps. We will also show options for cloud transformation.

Key Learnings:


  • SAP strategy, concrete offerings, and road maps

  • SAP Cloud for Utilities portfolio for key processes in the intelligent enterprise

  • End-to-end integration and extension of cloud solutions

  • Transformation and business strategies—migration path and possibilities to combine on-premise and cloud offerings


*Pre-Conference Sessions are optional and cost an additional $299. Buy tickets to reserve your spot today. Please note that lunch will not be provided.

Architecting the Intelligent Enterprise for Utilities

Enterprise architects are challenged these days to keep up with the pace of innovation coming from SAP and partners. As a community, we need to grow into the next generation of enterprise architects. With the move to cloud, SAP S/4HANA, SAP C/4HANA, and the revolution in asset intelligence, EAs need to know how to have senior management conversations as it applies to their SAP and non-SAP environments. This session will put SAP innovation in the larger context of the enterprise and how it all comes together to form the intelligent utility. This will also set the stage for a learning journey for the rest of the conference across many areas of interest, including how to architect for customer experience data.

Key Learnings:


  • Understanding of how to leverage SAP’s offerings to drive innovation

  • The tools available to help you take advantage of the latest technologies

  • Becoming a part of the emerging enterprise architect community for utilities


*Pre-Conference Sessions are optional and an additional cost of $299. Buy Tickets to reserve your spot today. Please note that lunch will not be provided.

Architecting the Intelligent Enterprise for Utilities

Enterprise architects are challenged these days to keep up with the pace of innovation coming from SAP and partners. As a community, we need to grow into the next generation of enterprise architects. With the move to cloud, SAP S/4HANA, SAP C/4HANA, and the revolution in asset intelligence, EAs need to know how to have senior management conversations as it applies to their SAP and non-SAP environments. This session will put SAP innovation in the larger context of the enterprise and how it all comes together to form the intelligent utility. This will also set the stage for a learning journey for the rest of the conference across many areas of interest, including how to architect for customer experience data.

Key Learnings:


  • Understanding of how to leverage SAP’s offerings to drive innovation

  • The tools available to help you take advantage of the latest technologies

  • Becoming a part of the emerging enterprise architect community for utilities


*Pre-Conference Sessions are optional and an additional cost of $299. Buy Tickets to reserve your spot today. Please note that lunch will not be provided.

Electric Vehicle Charging into the Future

California pushed boundaries to protect the environment when it set ambitious greenhouse gas emission reduction goals for the year 2030. San Diego Gas & Electric embraced this challenge with the implementation of a large-scale utility-sponsored electric vehicle (EV) charging program, Power Your Drive, in Southern California. The investment in infrastructure empowered customers to embrace cleaner energy and encouraged greater adoption of EVs across the region. SDG&E had to create a solution that could accept and reconcile third-party data with its own in order to bill drivers participating in the program.

Learn how SDG&E built functionality for the custom program in SAP S/4HANA to manage a large amount of customer data, determine and distribute daily pricing, integrate with the third-party service providers, and enable near-standard billing processes.

The capabilities unleased by SAP S/4HANA are allowing SDG&E to bill customers directly, making it easy for customer EV charging while continuing to invest in clean transportation programs, support the statewide goal to avoid the worst impacts of climate change, promote a clean economy, lower pollution, and make California a cleaner place.

Key Business Benefits:


  • Provide an easy-to-use program to charge EVs during grid-friendly hours.

  • Leverage SAP S/4HANA to simplify a complex/technical process for staff/customers.

  • Provide insights to charging patterns to provide better customer service.

CenterPoint’s Digital Utility

Attend this session for an overview of CenterPoint Energy’s (CNP) journey with data and analytics and how they are using it to solve real problems. The session will include a discussion of how CNP is gathering and using data to make smarter decisions for engineering and operations functions with a focus on how the platforms have enabled the business to utilize data more effectively in real-world applications.

Key Business Benefits:


  • Improved asset management

  • Improved operational efficiency

  • Improved reliability

Next-Generation Benchmarking

With the power of digital technologies, next-generation best practices and top KPIs must be measured to assess how an organization can thrive and become a 21st-century business. Yesterday’s best practices and metrics focused on process improvement and are of marginal value today. Next-generation benchmarking powered by SAP HANA provides top KPIs and best practices that allow you to move beyond digitization and digitalization to achieve true digital transformation.

Paths to SAP S/4HANA: The How

Content will include utilities on the SAP S/4HANA journey and information on greenfield, brownfield, and selective data transition. Hear lessons learned from customer success stories and learn how to get started with readily available free tools and programs.

Unlock the Full Value of Your SAP IS-Utilities in the Cloud

SAP S/4HANA Cloud, single tenant edition is a one-stop solution and single point of accountability for delivering full utilities meter-to-cash and asset management processes in the cloud.

Objectives:


  • Simplify your SAP environment with flexible cloud model.

  • Speed time to value.

  • Enhance operational speed and agility.


Achieve security compliance.

Learn How to Move Your Mission-Critical Systems to a Secure Cloud

SAP National Security Services (NS2) is helping customers reduce their security challenges by moving their mission-critical system to a secure cloud that will protect their data according to NIST and FedRAMP standards. We have seen a large focus on cyberattacks across heavily regulated industries, including nuclear regulatory. Now more than ever, the need to protect America’s critical infrastructure is imperative. SAP NS2 understands the risks that can arise to key ERP business systems when moving these mission-critical systems to the cloud. This session will examine the types of threats customers face today and how SAP NS2 can help to reduce risk, in turn improving the overall security posture for cloud-based systems.

 

Unlock the Full Value of Your SAP IS-Utilities in the Cloud

SAP S/4HANA Cloud, single tenant edition is a one-stop solution and single point of accountability for delivering full utilities meter-to-cash and asset management processes in the cloud.

Objectives:


  • Simplify your SAP environment with flexible cloud model.

  • Speed time to value.

  • Enhance operational speed and agility.


Achieve security compliance.

How Machine Learning Can Increase Efficiency in Spend Management

Machine learning and robotic process automation (RPA) can perform many tactical processes in procurement and accounts payable. Make your employees more productive and strategic by employing RPA to analyze, approve, reconcile, and more.

Program Eligibility and Enrollment in the SAP for Utilities Solution

The need to enroll customers and document their participation in demand response, low-income support, medical-device dependency, and many other programs is increasing as public commissions, state and federal governments, and customers call on utility companies to provide these offerings. The SAP Innovative Business Solutions Organization (IBSO) has partnered with Southern California Edison (SCE) on an innovative development project (IDP) to address current and future needs around programs and customer participation, developing a software framework for the creation of programs integrated with core SAP IS-U data and processes. The solution supports program creation with enrollment transactions to connect qualified customers through an efficient user experience built on SAP Fiori design standards. The resulting software supports the business in easily creating, maintaining, and enrolling their customers in key programs. It is also accessible to front-office, back-office, and self-service users and leverages compatibility and eligibility rules to validate customer participation.

Intel Persistent Memory and SAP HANA – A “Powerful” Combination for Utilities

Intel Persistent Memory and SAP HANA 2.0 SP4 will fundamentally change the scale and ability for utilities to take advantage of their data. Join this session to learn how this combination will drive lower costs and improve in-memory analytics/AI workloads.

 

Front and Back-Office Agents of the Future. Today.

Industry options for addressing front-office requests and back-office exceptions today are outmoded and inefficient. Existing solutions fail to consolidate front-office agent screens, reduce the number of clicks, and provide intuitive interfaces. Meanwhile, back-office agents expend significant effort attempting to manually identify the root cause of exceptions while accounts go unbilled and customer calls to front-office agents rise. The cycle perpetuates itself and organizations find themselves between a rock and a hard place while IT costs continue to mount.

Avertra has introduced a single platform where agents in the front and the back of the house can take care of business via a friendly, web-based, consolidated interface that employees intuitively interact with.

MiAgent allows employees to easily access customer account statements, billing and consumption history, and payments in order to assist customers with inquiries, disputes, and account activities. MiAgent simplifies and automates complex employee tasks and executes behind-the-scenes call processing so employees can spend more quality time with customers.

MiBackOffice is an automated, real-time solution for processing exceptions such as high bills, implausible meter readings, and exceptions that would traditionally be resolved using SAP Enhanced Message Management (EMMA)/CLS transactions and/or any other custom exceptions organizations wish to incorporate. MiBackOffice analyzes current exceptions, evaluates probable root causes, and automatically processes corrections all the way through the exception management process and not just to the next phase.

 

Front and Back-Office Agents of the Future. Today.

Industry options for addressing front-office requests and back-office exceptions today are outmoded and inefficient. Existing solutions fail to consolidate front-office agent screens, reduce the number of clicks, and provide intuitive interfaces. Meanwhile, back-office agents expend significant effort attempting to manually identify the root cause of exceptions while accounts go unbilled and customer calls to front-office agents rise. The cycle perpetuates itself and organizations find themselves between a rock and a hard place while IT costs continue to mount.

Avertra has introduced a single platform where agents in the front and the back of the house can take care of business via a friendly, web-based, consolidated interface that employees intuitively interact with.

MiAgent allows employees to easily access customer account statements, billing and consumption history, and payments in order to assist customers with inquiries, disputes, and account activities. MiAgent simplifies and automates complex employee tasks and executes behind-the-scenes call processing so employees can spend more quality time with customers.

MiBackOffice is an automated, real-time solution for processing exceptions such as high bills, implausible meter readings, and exceptions that would traditionally be resolved using SAP Enhanced Message Management (EMMA)/CLS transactions and/or any other custom exceptions organizations wish to incorporate. MiBackOffice analyzes current exceptions, evaluates probable root causes, and automatically processes corrections all the way through the exception management process and not just to the next phase.

 

Next-Generation Benchmarking

With the power of digital technologies, next-generation best practices and top KPIs must be measured to assess how an organization can thrive and become a 21st-century business. Yesterday’s best practices and metrics focused on process improvement and are of marginal value today. Next-generation benchmarking powered by SAP HANA provides top KPIs and best practices that allow you to move beyond digitization and digitalization to achieve true digital transformation.