Meet the Speakers!

Tim Tebow

Professional Athlete

Special Guest Keynote: Professional Athlete Tim Tebow

Join two-time national champion, first-round NFL draft pick and Heisman Trophy winner, Tim Tebow for…

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Paula Gold-Williams

Chief Executive Officer, CPS Energy

The Future of Energy

CPS Energy, the electric utility serving San Antonio, TX and the 2018 SAP for Utilities…

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Michael O’Donnell

National Vice President, Utilities, SAP

Operating Purpose in a Changing World

This year, SAP launched a new brand narrative that highlights the unique ability of business…

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Henry Bailey

Global Vice President, Utilities Industry Business Solutions, SAP

Mapping the Journey to the Intelligent Utility Enterprise

Never before have utility companies faced so much change.  Some customers have become energy producers. …

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Retha Hunsicker

Vice President, Customer Connect- Customer Ops, Duke Energy Corporation

Customer Panel: Carrying the Load – Diversifying Revenue Streams Amidst Demand Decline

Are you looking into the future, and envisioning your utility as the next Amazon? Google?…

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Transforming for the Future at Duke Energy

Duke Energy, one of the largest electric power holding companies in the United States, supplying…

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Mark Northrup

Chief Information Officer, Cleco Corporation

All SAP for Cleco

Cleco is amidst major change with new parent of Macquire and huge generation acquisition of…

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Kurt Sweetser

Director IT Customer Service Re-Platform, Southern California Edison

Transforming Customer Service with SAP Cloud for Customer

Southern California Edison (SCE) will be the first large utility in North America to go…

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Jennifer Stafford

Vice President, Database & Data Management, Utilities, SAP

Customer Panel: Carrying the Load – Diversifying Revenue Streams Amidst Demand Decline

Are you looking into the future, and envisioning your utility as the next Amazon? Google?…

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Brett Reynolds

Vice President, Marketing & Product Development, FirstEnergy

Customer Panel: Carrying the Load – Diversifying Revenue Streams Amidst Demand Decline

Are you looking into the future, and envisioning your utility as the next Amazon? Google?…

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Mark Mitchell

Manager of Asset Management, CenterPoint Energy

Asset Analytics for Digital Utility

CenterPoint Energy implemented SAP Predictive Maintenance and Service (PdMS) to provide an end-to-end solution to…

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Mike Hatsios

Director, DTE Customer Service Innovation, DTE Energy

Customer Transformation Post Go Live: When Great Doesn’t Always Feel Great

DTE Energy had operational, functional and customer oriented/experience business challenges that led them to choose…

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Quincy Chapman

Senior Manager Project Management, OGE Energy Corp

Enabling SAP ISU for Smart City Initiatives

The trend of all the light manufactures moving away from the traditional lights to LED…

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Donna McNally

Director, Network Projects & Initiatives, AVANGRID

Year of Progress: Exploring Strategy, Results & Lessons Learned from Central Maine Power’s CIS Transformation

Regulatory shifts, micro-generation issues, growing customer expectations, and the influence of social media have driven…

Read more >

Matthew Croucher

Director of Business Analytics, Entergy

Advanced Analytics Journey to Speed Transformation of the Business

Entergy has created a strategic analytics roadmap, including developing an analytics organization, staffing, and implementing…

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Ravi Malick

Senior Vice President & Chief Information Officer, Vistra Energy

Customer Panel: Carrying the Load – Diversifying Revenue Streams Amidst Demand Decline

Are you looking into the future, and envisioning your utility as the next Amazon? Google?…

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Daniel Linder

Program Manager, San Diego Gas & Electric Company

CIS: Out with the Old & In with the New

SDG&E is on the journey to replace its aging legacy CIS with a platform that…

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Gerard Curley

Deputy Chief Financial Officer, Navajo Tribal Utility Authority

First-Ever C/4HANA Integration with IS-U via SAP Cloud Platform

The Navajo Tribal Utility Authority (NTUA) had a mandate to implement a new call center…

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Terena Boyer

Director, Utility Customer Operations, OGE Energy Corp

Panel Discussion: Improving Digital Customer Engagement by Empowering Customers

The accelerated advent of technologies and a digitally-connected world have transformed the marketplace and consumer…

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Gerard Lonergan

SAP HCM/EAM Manager, City of San Diego

I AM San Diego: An Enterprise Framework for Sustainable Asset Management

Join the City of San Diego to learn how they integrated SAP EAM with PowerPlan’s…

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Gabriel Clivio

IT Manager, MetroGAS

M360 – The Metrogas Digital Transformation Towards a Customer-Centric Organization

Metrogas is the largest Natural Gas Distribution company of Argentina and, by extension, of the…

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Sanjeev Arora

Director IT, SAP Service Delivery, National Grid

A Closer Look at One of the Largest & Most Innovative Data Center Transformations in the Utilities Industry

National Grid is migrating its multiple SAP environments from multiple cloud providers into one, single…

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Gururaj Veershetty

Senior Delivery Manager, Wipro Technologies

National Grid’s Digital Transformation to Cloud Solutions (Ariba, FieldGlass, Concur & SuccessFactors)

National Grid’s successful journey into cloud solutions transformed the company’s strategic vision of leading a…

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Cyndra Fulton

Business Analyst, NorthWestern Energy

Traceable, Verifiable & Complete: Implementation of GIS-SAP, LAM & GEF for Material Traceability

Learn about NorthWestern Energy’s 2018 project to address the Pipeline Hazardous Materials Safety Administration’s (PHMSA)…

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David Baron

Performance Management & Organizational Strategy, SoCalGas

Machine Learning in Utilities: Building America’s Next Top Model

Included in this session will be a brief history of Machine Learning and a deep…

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Pankaj Prasoon

Associate Director, Infosys

Digital Material Traceability Powered by SAP Leonardo

Business and IT leaders across industries are constantly searching for new and innovative ways to…

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Joanne Fletcher

Vice President, Energy & Water Solutions, SEW

Panel Discussion: Improving Digital Customer Engagement by Empowering Customers

The accelerated advent of technologies and a digitally-connected world have transformed the marketplace and consumer…

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Tammy Powlas

Senior Business Analyst, Fairfax Water

Takin’ It to the Cloud: SAP Analytics Cloud Proof of Concept at Fairfax Water

Learn about Fairfax Water’s experience performing a proof of concept for SAP Analytics Cloud and…

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Panel Discussion: Improving Digital Customer Engagement by Empowering Customers

The accelerated advent of technologies and a digitally-connected world have transformed the marketplace and consumer…

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Ronald Pascual

SAP Service Owner, National Grid

National Grid’s Digital Transformation to Cloud Solutions (Ariba, FieldGlass, Concur & SuccessFactors)

National Grid’s successful journey into cloud solutions transformed the company’s strategic vision of leading a…

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Joe Brentin

Solution, Architect, Critigen

Hydro One Continues to Expand Integrated Work Management with Mobile SAP/GIS Integration

Hydro One, Ontario’s largest electric utility, is continuing to expand their investment in integrated work…

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Stefan Lysenko

Manager Technical Infrastructure, E.ON AG

First Year of Automating SAP Utilities Processes with Robotics

E.ON is accelerating business and making standard processes more efficient by implementing robot process automation.…

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Karen Kirwan

Chief Information Officer, CPS Energy

Preparing San Antonio as a Community for the Future

Join this session to hear how CPS Energy, the 2018 SAP for Utilities host utility,…

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Joe Beer

Chief Architect, Puget Sound Energy

PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision…

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Roundtable Discussions: PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision…

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Laura McCrae

Senior Data & Analytics Consultant, Snohomish County PUD

Making the Leap: How SnoPUD Leverages HTAP & Dashboards for Data Driven Decisions

Learn how Snohomish County Public Utility District (SnoPUD) exposes actionable business insights and business critical performance…

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Noel Gallagher

Sales & Commercial Manager, Jemena

Digitalizing Connection Requests to the Grid

Jemena Electricity Networks delivers electricity to over 350,000 homes and businesses in North West Melbourne…

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Ryan Lambert

Business Delivery Lead, Puget Sound Energy

PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision…

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Jean Melton

Business Analyst Consultant, NorthWestern Energy

Traceable, Verifiable & Complete: Implementation of GIS-SAP, LAM & GEF for Material Traceability

Learn about NorthWestern Energy’s 2018 project to address the Pipeline Hazardous Materials Safety Administration’s (PHMSA)…

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Paul Caffery

Senior Director, Enterprise Scheduling & Dispatch, PG&E

Standing Up a “One PG&E” Approach to Planning, Scheduling & Dispatching of Work

Across PG&E, different areas of the business ranging from gas to power generation are using…

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Joe VrBanek

Manager, Corporate Projects, Hydro One

Hydro One Continues to Expand Integrated Work Management with Mobile SAP/GIS Integration

Hydro One, Ontario’s largest electric utility, is continuing to expand their investment in integrated work…

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Raiford Smith

Vice President, Energy Technology & Analytics, Entergy

Advanced Analytics Journey to Speed Transformation of the Business

Entergy has created a strategic analytics roadmap, including developing an analytics organization, staffing, and implementing…

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Christopher Behme

Vice President EU, IBM

All SAP for Cleco

Cleco is amidst major change with new parent of Macquire and huge generation acquisition of…

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Mary James

Manager, IT SAP, CenterPoint Energy

CenterPoint Energy’s HANA-Readiness Journey with Quick Archiving Wins

CenterPoint Energy will share step-by-step how they developed a successful HANA ECC migration strategy &…

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Robyn Tweedy

Manager of Retail Technology & Billing, Nebraska Public Power District

Why Successful AMI Projects Should Go Hand-in-Hand with Business Process Optimization & Automation

With the dynamic and competitive nature of the energy marketplace along with ever-increasing customer expectations,…

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Gary Ashby

Data & Information Architecture Manager, Yorkshire Water

Improving Environmental Health Means Curing Unhealthy Data

Protecting the environment is at the core of Yorkshire Water’s day-to-day business. From supplying customers…

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Robert Straubinger

Industry Solution Manager, SAP

S/4HANA Utilities for Customer Management

Learn about the simplified version of SAP CRM embedded into S/4HANA. Customer management, also known…

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Gautam Sonde

Architect - AMS/IG Data Analytics, CenterPoint Energy

Asset Analytics for Digital Utility

CenterPoint Energy implemented SAP Predictive Maintenance and Service (PdMS) to provide an end-to-end solution to…

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Mansur Ali Mohammed

Senior Manager – IT Architecture, Digital & Innovation, AVANGRID

Enabling Innovation in Gas Pipeline Monitoring Leveraging SAP Leonardo for AVANGRID

The energy transportation pipeline network of the United States consists of over 2.5 million miles…

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Phil Prentiss

Senior Application Analyst, Snohomish County PUD

Making the Leap: How SnoPUD Leverages HTAP & Dashboards for Data Driven Decisions

Learn how Snohomish County Public Utility District (SnoPUD) exposes actionable business insights and business critical performance…

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Robert Osborn

Director Corporate Economic Development, Xcel Energy

Smart City Initiatives & Utility Engagement

This presentation will focus on the necessity of collaboration between communities and utilities to define…

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Theresa Burch

Metering Services, Puget Sound Energy

PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision…

Read more >

Roundtable Discussions: PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision…

Read more >

Chad Edens

Senior Manager, CR&B/AMI , Utegration

Why Successful AMI Projects Should Go Hand-in-Hand with Business Process Optimization & Automation

With the dynamic and competitive nature of the energy marketplace along with ever-increasing customer expectations,…

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Dondi Schneider

Managing Director, Accenture USA

Customer Transformation Post Go Live: When Great Doesn’t Always Feel Great

DTE Energy had operational, functional and customer oriented/experience business challenges that led them to choose…

Read more >

Chetan Singh

Senior Manager, Utegration

Enabling SAP ISU for Smart City Initiatives

The trend of all the light manufactures moving away from the traditional lights to LED…

Read more >

Deepak Sood

Chief Executive Officer & Chief Technology Officer, Auritas, LLC

CenterPoint Energy’s HANA-Readiness Journey with Quick Archiving Wins

CenterPoint Energy will share step-by-step how they developed a successful HANA ECC migration strategy &…

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Jerry Cavalieri

Chief Executive Officer, HPC America

First-Ever C/4HANA Integration with IS-U via SAP Cloud Platform

The Navajo Tribal Utility Authority (NTUA) had a mandate to implement a new call center…

Read more >

Peter Aynsley-Hartwell

Chief Technical Officer, Utopia Global, Inc.

Improving Environmental Health Means Curing Unhealthy Data

Protecting the environment is at the core of Yorkshire Water’s day-to-day business. From supplying customers…

Read more >

Rob Medary

Vice President, SAP Business Transformation, HCL

Transforming Customer Service with SAP Cloud for Customer

Southern California Edison (SCE) will be the first large utility in North America to go…

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Bob Stoyko

Vice President Marketing & Customer Relations , UGI Utilities

Panel Discussion: Improving Digital Customer Engagement by Empowering Customers

The accelerated advent of technologies and a digitally-connected world have transformed the marketplace and consumer…

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Sai Sridhar

Senior Manager, Deloitte Consulting LLP

Year of Progress: Exploring Strategy, Results & Lessons Learned from Central Maine Power’s CIS Transformation

Regulatory shifts, micro-generation issues, growing customer expectations, and the influence of social media have driven…

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Paul Kurchina

Community Advocate, ASUG

ASUG Jumpstart – Utility Special Interest Group Meeting – Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group…

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Sue Daulton

Management Analyst, City of Tacoma

ASUG Jumpstart – Utility Special Interest Group Meeting – Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group…

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Dieter Körber

Vice President, Head of Product Management & Development Utilities, SAP

ASUG Jumpstart – Utility Special Interest Group Meeting – Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group…

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Blake Thurman

Presales Engineer - Regulated Industries, SAP

ASUG Jumpstart – Utility Special Interest Group Meeting – Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group…

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Stefan Wolf

Solution Management Utilities, SAP

ASUG Jumpstart – Utility Special Interest Group Meeting – Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group…

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Tarun Khanna

Sales Lead - Energy and Utilities- North America, Wipro USA

Enabling Innovation in Gas Pipeline Monitoring Leveraging SAP Leonardo for AVANGRID

The energy transportation pipeline network of the United States consists of over 2.5 million miles…

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Robert Hancock

Vice President of Sales, SIGGA

The Perfect Plant: The Future of SAP Plant Maintenance in the New Paradigm of IOT & AI

The future is now! The advents of IOT and AI are increasingly transforming plant management processes.…

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Special Guest Keynote: Professional Athlete Tim Tebow

Join two-time national champion, first-round NFL draft pick and Heisman Trophy winner, Tim Tebow for a Q&A style keynote. Hear his insights into leadership and teamwork as he draws on his experience playing in the NFL for the Denver Broncos, New York Jets and New England Patriots. Plus, hear his perceptive on creating and driving community service projects from his work with the Tim Tebow Foundation. The foundation fulfills its mission of helping those in their darkest hour of need by making dreams come true for children with life-threatening illnesses, special needs or circumstances. Tebow is currently a professional baseball player with the New York Mets and a college football analyst for the SEC Network.

The Future of Energy

CPS Energy, the electric utility serving San Antonio, TX and the 2018 SAP for Utilities host utility will kick off the conference with their leader, Paula-Gold Williams, President & Chief Executive Officer. Join this exciting keynote to hear Paula’s perspective on Future of Energy, and the path CPS Energy is taking to be a leader in the energy provider space.  This includes:


  • “Flexible Path” approach for our customers

  • Managing our investment priorities for the future

  • Embracing disruptive technologies

Operating Purpose in a Changing World

This year, SAP launched a new brand narrative that highlights the unique ability of business to solve some of the world’s biggest problems.  Utilities are at the core of this ideal, because serving communities is at the heart of what you do each and every day.  As part of the 11th Annual Excellence in Utilities Awards, we’re proud to announce our inaugural Purpose Driven Utility award – which will be given to the utility organization that goes beyond simply “keeping the lights on”, and is a champion in their community.  What better way to celebrate these achievements than on the mainstage!

Mapping the Journey to the Intelligent Utility Enterprise

Never before have utility companies faced so much change.  Some customers have become energy producers.  More municipalities are participating in Smart Cities. There is mounting pressure to seek out renewable sources of energy.  And on top of all this, utilities are collecting data from smart home devices from meters to thermostats.  By analyzing these vast data lakes and creating the intelligent enterprise, utility companies can now launch new service-based business models that will become increasingly important revenue sources moving forward.  SAP is helping utilities understand key data trends and mapping the journey to the intelligent utility enterprise.

Customer Panel: Carrying the Load – Diversifying Revenue Streams Amidst Demand Decline

Are you looking into the future, and envisioning your utility as the next Amazon? Google? Tesla? With load continually declining, and renewables increasing… is it time to diversify your customer offerings? This panel will give direct, customer insights into additional revenue streams your peers are looking (and already jumping!) into. From M&A to utility marketplaces, innovation centers and new business models – you’re bound to be rethinking your strategy in an increasingly competitive utility landscape.

Transforming for the Future at Duke Energy

Duke Energy, one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers, is undertaking an expansive customer transformation program called Customer Connect.  The program is foundational to transforming the customer experience and required for Duke Energy to achieve their strategic vision for the benefit of customers.  Throughout the implementation timeline, the team will harness the power and capabilities of SAP’s suite of products to:


  • simplify experiences through simplicity, consistency and personalization,

  • strengthen business through modernizing technologies, increasing efficiencies and adding measurable value and

  • advance opportunities by empowering their work, enabling their future, and fueling Duke Energy’s passion

All SAP for Cleco

Cleco is amidst major change with new parent of Macquire and huge generation acquisition of NRG Cajun.  With these opportunities, Cleco has started a HANA transformation led by replacing CIS, finance, supply chain and Enterprise Asset Management systems.  This successful project enables a host of other board of director initiatives and business value that will be shared as part of the presentation.

Key Business Benefits:


  • Improve customer satisfaction

  • Realize MA benefits

  • Lower total cost of ownership

Transforming Customer Service with SAP Cloud for Customer

Southern California Edison (SCE) will be the first large utility in North America to go live with Cloud for Customer part of SAP’s C/4 HANA Service Suite. Unlike traditional ECC or CRM, the Hybris roadmap is rapidly evolving and being influenced by the collective requirements of the utility industry. SCE will discuss its experience in this journey to prepare utilities for the new paradigm that involves – release planning, quarterly updates, regression testing and SAP support.

Key Business Benefits:


  • Take advantage of the latest investments being made in SAP’s road map with quarterly release of new feature sets

  • Streamlined integration with third-party systems

  • Intuitive user experience and navigation capabilities

Customer Panel: Carrying the Load – Diversifying Revenue Streams Amidst Demand Decline

Are you looking into the future, and envisioning your utility as the next Amazon? Google? Tesla? With load continually declining, and renewables increasing… is it time to diversify your customer offerings? This panel will give direct, customer insights into additional revenue streams your peers are looking (and already jumping!) into. From M&A to utility marketplaces, innovation centers and new business models – you’re bound to be rethinking your strategy in an increasingly competitive utility landscape.

Customer Panel: Carrying the Load – Diversifying Revenue Streams Amidst Demand Decline

Are you looking into the future, and envisioning your utility as the next Amazon? Google? Tesla? With load continually declining, and renewables increasing… is it time to diversify your customer offerings? This panel will give direct, customer insights into additional revenue streams your peers are looking (and already jumping!) into. From M&A to utility marketplaces, innovation centers and new business models – you’re bound to be rethinking your strategy in an increasingly competitive utility landscape.

Asset Analytics for Digital Utility

CenterPoint Energy implemented SAP Predictive Maintenance and Service (PdMS) to provide an end-to-end solution to the operations and engineering business. The PdMS platform is designed to provide more insight into the life cycle of CNP’s assets by analyzing various key attributes.  Multiple disparate data sources are consolidated resulting in easier analytical decision making and a focus on higher risk assets to optimize capital resources.  Repeatable, consistent and correct data gathering results in reduced data collection/correlation; increasing available time for analytics and decision making.  Adjustable algorithm constants allow for the fine-tuning of health scores as more understanding of the assets is gained over time, resulting in more accurate reporting and visualizations.  By visualizing characteristics of assets, multiple benefits have been realized including business process improvement opportunities and operational efficiencies.  URD loops were the first asset to be incorporated into the PdMS environment as it has provided valuable insight into the Cable Life Extension Program and where to best focus that capital investment.  CenterPoint Energy will continue to incorporate additional assets as the data and needs become apparent.

Key Business Benefits:


  • Asset Life Cycle development and PdMS product lead to identifying operational process improvements for URD

  • Benefitted with cost savings and efficiency to correlate data results and generate analytics to focus on making repeatable, consistent and correct decisions

  • The platform chosen is not limited by asset types or classes, and facilitates the utilization of condition based monitoring, maintenance and risk mitigation

Customer Transformation Post Go Live: When Great Doesn’t Always Feel Great

DTE Energy had operational, functional and customer oriented/experience business challenges that led them to choose SAP and Accenture to help solve those challenges with a set of new technologies, processes and innovations.  The program led to many successes including a 360-degree view of our customers, enhanced customer service options across the meter-to-cash lifecycle and automation within customer marketing and analytics.  DTE Energy takes great pride in the stabilization efforts that enabled the organization to:  achieve critical call deflection goals (through enhanced digital capability), stabilize AHT/ASA within 45 days post go live, turn on collections via an expedited schedule, insource our call center staffing and re-start of the AMI roll out earlier than planned.  Near the 1-year post go live mark, however, the program stabilization and operations team did get behind in a couple of stabilization areas requiring a laser focused SWAT team (DTE, Accenture and SAP) approach to ensure that operational impacts were not broadly felt.  The session will review the DTE Energy journey how you can learn from their wins and our misses.

Key Business Benefits:


  • Outperformed corporate targets on AHT, ASAand call deflection within the same year as go live

  • Improved self-service and other digitally enabled customer functions

  • Simplified rate/price changes and reduced time to value for other system/process enhancements

Enabling SAP ISU for Smart City Initiatives

The trend of all the light manufactures moving away from the traditional lights to LED lights triggered the potential to save operational cost by nearly 30% and made a compelling reason to deploy the new industry standard of LED lights. Additionally, the prospects of leveraging and extending the already existing smart meter mesh network to manage LED lights made it more attractive to move towards implementing SMART LED lights.

Itron’s Street Light Vision product offered various features to enable and control the LED lights and was easily integrated with the existing SAP ISU system at Oklahoma Gas and Electric. This helped stream line work order process and automate existing business processes like remote disconnect/reconnect, maintenance order creation for lights based on specific events. In addition, the SL.V’s interface was be used by call center agents to identify non-working lights accurately.

Key Business Benefits:


  • Reduce operation cost by 30%

  • Increase operational efficiencies

  • Ability to track assets in the field more efficiently

Year of Progress: Exploring Strategy, Results & Lessons Learned from Central Maine Power’s CIS Transformation

Regulatory shifts, micro-generation issues, growing customer expectations, and the influence of social media have driven the need for big changes at Central Maine Power Company, Maine’s largest electric utility. Moving aggressively with SAP technology last year, Central Maine Power undertook an ambitious program to become a more forward-thinking, customer-centric utility. The vision? To deliver new efficiencies and a new level of customer satisfaction by rapidly providing reliable outage information, accelerating service order response, and improving self-service options—while also reinventing customer care operations and increasing billing accuracy. Find out how Central Maine Power—one year into its transformation—is seeing new results and new value. Join us to learn what it took to replace a 25-year-old CIS system with SAP Customer Relationship and Billing (CR&B) and integrate it with AMI infrastructure. Discussion will provide insights on lessons learned as well as specific back-office and customer-facing benefits achieved.

Key Business Benefits:


  • Improved meter to cash business processes that enables business agility in the ability to quickly adjust to regulatory needs and growing customer needs

  • Increase efficiencies through improved billing functionality, automate complex billing, business process automation and standardization

  • SAP CR&B platform helped CMP to provide more value and enhance customer experience by delivering more personable and comprehensive customer experience.

Advanced Analytics Journey to Speed Transformation of the Business

Entergy has created a strategic analytics roadmap, including developing an analytics organization, staffing, and implementing on-premise and cloud-based capabilities with an enterprise-wide focus (beyond traditional customer or AMI focus).  Entergy’s analytics platform utilizes widely-accepted and open-source tools and has scaled up quickly.  The analytics results to-date have been outstanding, and Entergy is continuing to implement new use cases.  Join this session to learn more about the history, approach and specific use cases now in progress.

Customer Panel: Carrying the Load – Diversifying Revenue Streams Amidst Demand Decline

Are you looking into the future, and envisioning your utility as the next Amazon? Google? Tesla? With load continually declining, and renewables increasing… is it time to diversify your customer offerings? This panel will give direct, customer insights into additional revenue streams your peers are looking (and already jumping!) into. From M&A to utility marketplaces, innovation centers and new business models – you’re bound to be rethinking your strategy in an increasingly competitive utility landscape.

CIS: Out with the Old & In with the New

SDG&E is on the journey to replace its aging legacy CIS with a platform that can adapt and thrive in a rapidly changing industry. Join this session to understand how utilities can partner with SDG&E and SAP to deliver the utility platform of the future.

This session will cover:

SDG&E’s legacy architecture and key pain points such as: lack of agility, disparate and disconnected systems and increasing cost of ownership.

Industry and regulatory drivers such as: ToU, Community Choice Aggregation, Energy Efficiency & Conservation, Electric Vehicles, and Distributed Energy Resources.

Customer expectations such as: 360-Degree View, Proactive and Personalized Interactions, Omni-channel, and IoT.

How SDG&E spent a year working with SAP and other utilities in preparation.

Answers to questions including: Why did we choose SAP? What has led us towards a hybrid cloud architecture utilizing key components of C/4HANA? How are we collaborating with SAP to deliver the utility platform of the future?

Key Business Challenges:


  • De-risking the program

  • Innovation with SAP

  • Meet customer expectations

First-Ever C/4HANA Integration with IS-U via SAP Cloud Platform

The Navajo Tribal Utility Authority (NTUA) had a mandate to implement a new call center to increase operational efficiency and improve customer satisfaction across its 27,000 square mile territory.

In April 2017, NTUA made a cutting-edge choice: rather than implement an on-premises CRM that would further stretch its IT resources, the call center would use SAP C/4HANA connected to the utility’s on-prem ECC 6.0/IS-U system via SAP Cloud Platform middleware. Nine months after kickoff, NTUA became the first utility in the U.S. to put such a system into production.

This session will showcase how utilities can benefit from C/4HANA even before upgrading to S/4HANA, and present NTUA’s business case for selecting C/4HANA; key lessons learned from the implementation and subsequent upgrade cycles; and results since the January 2018 go-live. NTUA’s HANA-powered, cloud-based CRM now tracks customer interactions in detail, improves responsiveness to payment inquiries, reduces the chance of unnecessary shut-offs, and establishes a mobile-ready foundation for field technicians—all while leveraging NTUA’s existing SAP ERP.

Key Business Benefits:


  • Supported new call center with a modern, feature-rich CRM to improve customer satisfaction

  • Provided customer-facing team members with a great UX — anywhere, on any device

  • Established an infrastructure to standardize customer service practices across headquarters and district locations

Panel Discussion: Improving Digital Customer Engagement by Empowering Customers

The accelerated advent of technologies and a digitally-connected world have transformed the marketplace and consumer dynamics. Today customers’ expectations are not just limited to the traditional transaction of service and payments, but go beyond to convenience, education, empowerment, and digital customer experience. Hear how three different utilities – UGI, Oklahoma Gas & Electric & Fairfax Water deployed Smart Energy Water (SEW’s) Smart Customer Mobile (SCM®), a self-service platform integrated with SAP Cloud Platform, to address a range of customer needs from consumption patterns to service outage notifications and from account management to bill payments. Panelists will discuss how they are able to connect with customers through real time engagement through digital web and mobile platforms.

I AM San Diego: An Enterprise Framework for Sustainable Asset Management

Join the City of San Diego to learn how they integrated SAP EAM with PowerPlan’s Asset Investment Optimization solution to create a citywide Strategic Asset Management Plan. First, 28 legacy systems and 19 separate applications were consolidated into a fully integrated solution that provides a comprehensive and up to date inventory of the city’s infrastructure assets. Next, the city put the data to work, developing long-range capital investment plans with actual and forecasted lifecycle event costs. This data-driven approach has brought transparency and objectivity to the planning process, allowing San Diego to mitigate the risk of aging infrastructure and deferred maintenance backlogs.

Attendees of this session will learn about some of the challenges the city faced and lessons they can bring back to their organizations, including how to develop a business case for a transformative organizational project.

Key Business Benefits:


  • Holistic planning and prioritization of infrastructure investments will allow San Diego to maintain its world class amenities and continue to be a destination city

  • A systematic approach facilitates the long-term stability and sustainability of the city’s asset management program

  • An objective and transparent process provides internal and external stakeholders a clear view of what the city is investing in and why

M360 – The Metrogas Digital Transformation Towards a Customer-Centric Organization

Metrogas is the largest Natural Gas Distribution company of Argentina and, by extension, of the southern part of Latin America serving almost 3 million customers. Since 2016 the company is executing a Digital Transformation Plan to face corporate goals such as improve workforce productivity, increase flexibility to face new regulatory demands and, most important, transform to a customer-centric organization.

Transformation is resulting into a new organization with improved processes and systems organized around our Customers and where SAP portfolio adoption is playing a key role as an enabler of such transition in three major areas:


  • Next Generation Commercial System by replacing  legacy applications for SAP for Utilities (IS-U) based on HANA

  • Complete support to technical Asset Lifecycle Management (SAP EAM), from investment to Commission and operations and maintenance with the support of additional applications such as Click Schedule.

  • Roadmap to create a complete “virtual office” for customers based on SAP SCP (SAP Cloud Platform) with several scenarios implemented, such as billing agent management and future ones to bring.

  • Set up a complete Analytics strategy based on the new data created and acquired from the new SAP commercial platform


Key Business Benefits:

Adopting SAP as an enabler of Digital Transformation is already providing measurable benefits in the areas of customer service, process optimization and revenue management. Additional benefits of the new platform are being identified in the ability to implement new and efficient business processes, such as material traceability, lower TCO by adopting best IT practices such as HEC (HANA Enterprise Cloud) during the project implementation phase, and we are currently measuring the benefits of the integration of the Success Factors and Ariba components implemented in parallel.

A Closer Look at One of the Largest & Most Innovative Data Center Transformations in the Utilities Industry

National Grid is migrating its multiple SAP environments from multiple cloud providers into one, single consolidated managed cloud environment.

Utilizing a dedicated, flexible, and enterprise-wide private cloud, National Grid can scale up and down on capacity and allocated infrastructure. This type of “structured flexibility” is something found only in a public cloud environment until now. Having “compute on demand” is enabling National Grid to move IT resources across any business applications and drive overall business growth, acquisition and merger without having to re-invent compute platform. National Grid’s 3-tier landscape and N+4 SAP platform environments demand a highly optimized and high performing IT infrastructure with all flash storage and sub millisecond network (latency/IOPS) for production and non-production environments. National Grid will be able to grow its SAP HANA platform without the need to change the IT hardware architecture up to 12 TB scale up scenario.

Operating in a highly regulated industry with stringent security, governance, and compliance requirements, National Grid’s private managed cloud is capable to implement any Cyber Security Tools to implement its privileged user access to generate SoC 2 Type 2 reporting needs. This data center move enables National Grid to deploy fully automated failover and High Availability (HA) capability with dedicated reserved compute model.

Key Business Benefits:


  • Significantly reduce the run and project cost

  • Leverage the best of the breed technologies

  • Scalability and flexibility

National Grid’s Digital Transformation to Cloud Solutions (Ariba, FieldGlass, Concur & SuccessFactors)

National Grid’s successful journey into cloud solutions transformed the company’s strategic vision of leading a digital utility company into reality. After building a Cloud Solution Roadmap, the journey started with a challenge to optimize a process of how to procure and analyze pattern of spend. It resulted in an improved relationship with suppliers and vendors and reducing cost to operate. Thus, the Ariba journey started.

Ariba, Concur & Fieldglass

The journey did not stop with Ariba, National Grid continued to transform the spend management process to include contingent labor, streamline procurement process, travel and expense into cloud based technology provided by SAP. Better visibility and control of the spend, improved audit functionality and expanded supplier network to dial down costs while integrating with SAP seamlessly led to choose Ariba and Concur. Fieldglass was chosen to build singular unified approach for managing Contingent workforce across National Grid globally.

SuccessFactors

National Grid has selected SAP SuccessFactors solutions for human capital management (HCM) to help drive digital transformation, tap into the full potential of employees and turn purpose into performance. SAP SuccessFactors Employee Central will help streamline and simplify National Grid’s HR processes, provide greater visibility of the company and teams, and enable employees to more quickly know their colleagues no matter where they are located. National Grid expects increased efficiency in its processes and operations, centralized and secure records on all employees, and consolidated analytics and reporting. This implementation will help realize the company’s vision, provide associates with the optimal workplace, show a firm commitment to talent and guarantee the best opportunities for professional development. It will connect people strategy to your business strategy and drive real business results by ensuring organizational alignment, optimizing people performance, and building competitive advantages with greater workforce insights.

Key Business Benefits:


  • Optimize business process by streamlining the end to end solution reducing manual effort

  • Significantly reduce the cost of maintenance and support

  • Effectively utilize the best of the breed SAP Cloud Solutions in the digital transformation


 

Traceable, Verifiable & Complete: Implementation of GIS-SAP, LAM & GEF for Material Traceability

Learn about NorthWestern Energy’s 2018 project to address the Pipeline Hazardous Materials Safety Administration’s (PHMSA) requirement for traceable, verifiable and complete data for gas transmission pipeline components.  From SAP receipt of affected materials, to issue of components to work orders, thru to GIS as-built process, see how the two-way GIS-SAP interface manages the flow of critical data between the two systems.  Dual entry of data has been eliminated.

This project also included a transition to SAP Linear Asset Management and implementation of SAP’s new Geo Framework (GEF) for geo-enablement of gas transmission assets and work management.  This is believed to be the one of the first implementations of GEF (in production) for EAM.

Key Business Benefits:


  • Regulatory compliance for efficient tracking of critical gas transmission pipeline materials

  • Ability for operations personnel to track all maintenance and repairs performed on pipeline assets from an interactive map in SAP

  • Facilitates single point of entry for both GIS and SAP data

Machine Learning in Utilities: Building America’s Next Top Model

Included in this session will be a brief history of Machine Learning and a deep dive into some use cases that leverage Machine Learning. Changing decades-old, entrenched business practices which are changing expectations, both internally and for external customers.  Use cases that will be explored include:


  • Collections departments: ML approaches from determining which customers are most likely to pay, to predicting customer accounts most likely to be written off as bad debt

  • Advanced Meters: Building load profiles and usage patterns using autoregressive models and deep learning networks


Going beyond the hype, this session will demonstrate that the rise of Machine Learning is changing business practices, raising customer expectations, and improving business results.

Key Business Benefits:

  • Understand how machine learning fits into organizational culture

  • Learn progressive use cases that take advantage of machine learning approaches

  • Gain insights into future ML applications

Digital Material Traceability Powered by SAP Leonardo

Business and IT leaders across industries are constantly searching for new and innovative ways to delight customers with relevant service in the moment and further their ambition toward becoming a digital native enterprise. Explore innovation challenges and opportunities, and learn how SAP Leonardo Services can bring together technology and business innovation to deliver future success. Hear us speak about Improving business agility across your supply chain through machine learning. Tie these capabilities into your core logistical processes and optimize the way you run your business with SAP ERP.

Panel Discussion: Improving Digital Customer Engagement by Empowering Customers

The accelerated advent of technologies and a digitally-connected world have transformed the marketplace and consumer dynamics. Today customers’ expectations are not just limited to the traditional transaction of service and payments, but go beyond to convenience, education, empowerment, and digital customer experience. Hear how three different utilities – UGI, Oklahoma Gas & Electric & Fairfax Water deployed Smart Energy Water (SEW’s) Smart Customer Mobile (SCM®), a self-service platform integrated with SAP Cloud Platform, to address a range of customer needs from consumption patterns to service outage notifications and from account management to bill payments. Panelists will discuss how they are able to connect with customers through real time engagement through digital web and mobile platforms.

Takin’ It to the Cloud: SAP Analytics Cloud Proof of Concept at Fairfax Water

Learn about Fairfax Water’s experience performing a proof of concept for SAP Analytics Cloud and get first hand feedback on the product’s capabilities.  Attend to understand how Fairfax Water determined project scope, goals, and objectives based on key elements of its overall BI strategy and roadmap. Learn how it built the proof of concept team and identified the right projects. Review the sample data set used and how it can be shared with external parties along with a live demo of solution.

Key Business Benefits:


  • Learn about SAP's data discovery go-forward solution

  • Gain insight on how customers make selections, without any analytics knowledge

  • Software as a service eases the load on a busy IT group

Panel Discussion: Improving Digital Customer Engagement by Empowering Customers

The accelerated advent of technologies and a digitally-connected world have transformed the marketplace and consumer dynamics. Today customers’ expectations are not just limited to the traditional transaction of service and payments, but go beyond to convenience, education, empowerment, and digital customer experience. Hear how three different utilities – UGI, Oklahoma Gas & Electric & Fairfax Water deployed Smart Energy Water (SEW’s) Smart Customer Mobile (SCM®), a self-service platform integrated with SAP Cloud Platform, to address a range of customer needs from consumption patterns to service outage notifications and from account management to bill payments. Panelists will discuss how they are able to connect with customers through real time engagement through digital web and mobile platforms.

National Grid’s Digital Transformation to Cloud Solutions (Ariba, FieldGlass, Concur & SuccessFactors)

National Grid’s successful journey into cloud solutions transformed the company’s strategic vision of leading a digital utility company into reality. After building a Cloud Solution Roadmap, the journey started with a challenge to optimize a process of how to procure and analyze pattern of spend. It resulted in an improved relationship with suppliers and vendors and reducing cost to operate. Thus, the Ariba journey started.

Ariba, Concur & Fieldglass

The journey did not stop with Ariba, National Grid continued to transform the spend management process to include contingent labor, streamline procurement process, travel and expense into cloud based technology provided by SAP. Better visibility and control of the spend, improved audit functionality and expanded supplier network to dial down costs while integrating with SAP seamlessly led to choose Ariba and Concur. Fieldglass was chosen to build singular unified approach for managing Contingent workforce across National Grid globally.

SuccessFactors

National Grid has selected SAP SuccessFactors solutions for human capital management (HCM) to help drive digital transformation, tap into the full potential of employees and turn purpose into performance. SAP SuccessFactors Employee Central will help streamline and simplify National Grid’s HR processes, provide greater visibility of the company and teams, and enable employees to more quickly know their colleagues no matter where they are located. National Grid expects increased efficiency in its processes and operations, centralized and secure records on all employees, and consolidated analytics and reporting. This implementation will help realize the company’s vision, provide associates with the optimal workplace, show a firm commitment to talent and guarantee the best opportunities for professional development. It will connect people strategy to your business strategy and drive real business results by ensuring organizational alignment, optimizing people performance, and building competitive advantages with greater workforce insights.

Key Business Benefits:


  • Optimize business process by streamlining the end to end solution reducing manual effort

  • Significantly reduce the cost of maintenance and support

  • Effectively utilize the best of the breed SAP Cloud Solutions in the digital transformation


 

Hydro One Continues to Expand Integrated Work Management with Mobile SAP/GIS Integration

Hydro One, Ontario’s largest electric utility, is continuing to expand their investment in integrated work management based on the early success of their major business transformation project, called Move to Mobile (M2M).  The M2M initiative included upgrades to major business systems including SAP, PCAD, Telematics, and GIS.  The most impactful and visible change was the addition of SAP’s Work Manager for distribution line crews.  The mobile solution includes robust GIS integration allowing field workers to see all notifications and GIS layers on a map, create new notification from the map, and take GIS data offline.  The integration of GIS into Work Manager is also transforming the way line crews capture information about assets they are putting in service.  Their previous process was paper-based and took 3-6 months to complete causing data divergences between SAP and GIS.  The new process allows line crews to visualize and edit designs on a map, with edits getting back to GIS for QA/QC in days not months.

Based on the success of the M2M project Hydro One is now implementing the Forestry Technology Enablement Project (FTEP). The objective of FTEP is to improve work management capabilities, processes, and mobility enablement for the Forestry crews by implementing an SAP integrated solution that is based on M2M but tailored to Forestry requirements. FTEP is part of a larger initiative to implement a new maintenance strategy and program called Optimal Cycle Protocol, transitioning from a 10 year to a 3-year maintenance cycle to reduce safety risks, improve reliability, reduce unit cost, and improve customer satisfaction

During this presentation Hydro One will share lessons learned and quantifiable benefits from the M2M project and explain how the success of M2M has led to the FTEP project.

Key Business Benefits:


  • Working Smarter - Viewing assets on the map enables field workers to see assets in their true location relative to connected assets and customer locations.  Crews avoid unnecessary trips to assets that don’t require maintenance and they can see other crew locations on the map for better coordination and mutual aid.

  • Better Information - GIS and SAP data is synchronized nightly and delivered via Critigen’s Geocache Manager™ as an offline cache to the mobile device, allowing workers to click on the map for timely asset information.  An enhanced “As-Built” editing tool allows workers to update electrical asset information during installation, resulting in better data governance, improved latency and safety.

  • Saving Time - With a single application for mapping and work, crews spend less time on the screen and more time installing and maintaining electric assets.  Office workers spend less time re-keying information from paper forms, with a 6-month reduction in processing time.

First Year of Automating SAP Utilities Processes with Robotics

E.ON is accelerating business and making standard processes more efficient by implementing robot process automation. The server-based software robots access E.ON’s IS-U and CRM systems via regular user interface and thus require no changes within the backend systems. The processes are automated not by IT personnel but by qualified users. The presentation gives insight into the details of the solution architecture, the processes in-scope of first wave, the cooperation between business and IT, and the overall experience with that endeavor.

Key Business Benefits:


  • Automation as self-service for business

  • Integration made simple

  • Non-modified SAP systems

Preparing San Antonio as a Community for the Future

Join this session to hear how CPS Energy, the 2018 SAP for Utilities host utility, is embracing the concept of Smart Cities, and how San Antonio is positioned to be a more connected, inclusive and resilient community.

The session will cover how CPS Energy is preparing to support the community and its residents.


  • How do we define Smart Cities in San Antonio?

  • What role will CPS Energy play in enabling SmartSA?


Key Takeaways:

  • Our approach

  • Capabilities (Current and Future)

  • Emerging technologies

PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision to dramatically improve our interactions with customers across all digital channels and optimize our internal work and data management practices.  To achieve this vision, PSE established the Get to Zero program which spans five major sub-programs: Customer Engagement and Digital Experience, Billing and Payments, Integrated Work Management (IWM), Data Management, and Big Data Analytics.  We told you about our journey to date, including our quick wins that are already producing customer satisfaction and service level improvements.

 

This year, come see demos of, and hear about our major new GTZ releases, including:


  • Our new Web, Mobile and IVR digital channels and the delightful and consistent cross channel experience they will bring our customers

  • Our Digital Core Architecture which integrates on-prem SAP ECC, CRM and MCF with our cloud-based digital channels using a micro-services architecture and a wide variety of AWS services

  • Our Billing Performance Improvement project and how we reduced our billing exceptions (“EMMA”) cases 4th quartile to 1st quartile levels


GTZ Business Benefits/Objectives:

  • We will be so good at what we do, that we have all but eliminated the need for customers to call us

  • PSE will make and act on its commitments to our customers with confidence, and provide the same accurate information to them, no matter the channel

  • We will know who our customers are, anticipate their needs, and proactively inform them of things they care about through their preferred communications channel

Roundtable Discussions: PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision to dramatically improve our interactions with customers across all digital channels and optimize our internal work and data management practices.  To achieve this vision, PSE established the Get to Zero program which spans five major sub-programs: Customer Engagement and Digital Experience, Billing and Payments, Integrated Work Management (IWM), Data Management, and Big Data Analytics.  We told you about our journey to date, including our quick wins that are already producing customer satisfaction and service level improvements.

This year, come see demos of, and hear about our major new GTZ releases, including:


  • Our new Web, Mobile and IVR digital channels and our integration approach leveraging AWS cloud, on-premise SAP and MCF, and micro-services

  • Our Data Governance and Master Data Management successes, including how we are using SAP Information Steward

  • PSE’s rollout of SAP Mobile Work Manager, including Click Scheduler and ESRI map viewer to our Meter Network Services group, and our plans to deployment plans for rest of our mobile workforce.


PSE’s Big Data Analytics journey to the Amazon cloud and how we are leveraging it to quickly analyze SAP and non-SAP data for key customer insights

Making the Leap: How SnoPUD Leverages HTAP & Dashboards for Data Driven Decisions

Learn how Snohomish County Public Utility District (SnoPUD) exposes actionable business insights and business critical performance metrics using a blend of BI platforms and Hybrid Transactional/Analytical Processing (HTAP).  Whether you’re developing or contemplating performance dashboards, cloud-based BI tools, virtual data models, or agile delivery this session provides ample food for thought on the development approach, user-interface considerations, and lessons learned with using BOBJ Webi, PowerBI and HANA, as well as some surprising business discoveries and unexpected benefits.

Key Business Benefits:


  • Deliver data to decision makers at the right time in the right format using the right interface

  • Enable exception detection and root-cause analysis (e.g identifying $12M out of balance issue)

  • Uncover answers and value even where you weren’t looking

Digitalizing Connection Requests to the Grid

Jemena Electricity Networks delivers electricity to over 350,000 homes and businesses in North West Melbourne in Victoria Australia. Jemena was challenged by the large number of connection requests ranging from commercial to industrial resulting in over 1,000 projects per year. Jemena implemented a pilot of SAP Sales Cloud and SAP Service Cloud solutions from the C/4HANA portfolio to digitize the connection requests process. Prior to the implementation, requests required customers to email a form resulting in inaccurate and incomplete paperwork with manual entry across disparate systems. Valuable time was spent trying to resolve in complete forms and forced Jemena to miss regulator deadlines.

With the new solution, Jemena customers can submit all requests online eliminating errors and guarantee 100% completion. Using the SAP platform customers can view status online and bypass the Jemena call center.  The solution also helps position Jemena for the future where customers are increasingly empowered prosumers less reliant on the grid. Join this session to leverage insights and best practices from the Jemena team to take back to your organization.

Key Business Benefits:


  • Time to offer from 23% compliant to 98% compliant

  • Commercial team can view all customer requests and status in one system

  • SLA can be monitored and measured in real-time

PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision to dramatically improve our interactions with customers across all digital channels and optimize our internal work and data management practices.  To achieve this vision, PSE established the Get to Zero program which spans five major sub-programs: Customer Engagement and Digital Experience, Billing and Payments, Integrated Work Management (IWM), Data Management, and Big Data Analytics.  We told you about our journey to date, including our quick wins that are already producing customer satisfaction and service level improvements.

 

This year, come see demos of, and hear about our major new GTZ releases, including:


  • Our new Web, Mobile and IVR digital channels and the delightful and consistent cross channel experience they will bring our customers

  • Our Digital Core Architecture which integrates on-prem SAP ECC, CRM and MCF with our cloud-based digital channels using a micro-services architecture and a wide variety of AWS services

  • Our Billing Performance Improvement project and how we reduced our billing exceptions (“EMMA”) cases 4th quartile to 1st quartile levels


GTZ Business Benefits/Objectives:

  • We will be so good at what we do, that we have all but eliminated the need for customers to call us

  • PSE will make and act on its commitments to our customers with confidence, and provide the same accurate information to them, no matter the channel

  • We will know who our customers are, anticipate their needs, and proactively inform them of things they care about through their preferred communications channel

Traceable, Verifiable & Complete: Implementation of GIS-SAP, LAM & GEF for Material Traceability

Learn about NorthWestern Energy’s 2018 project to address the Pipeline Hazardous Materials Safety Administration’s (PHMSA) requirement for traceable, verifiable and complete data for gas transmission pipeline components.  From SAP receipt of affected materials, to issue of components to work orders, thru to GIS as-built process, see how the two-way GIS-SAP interface manages the flow of critical data between the two systems.  Dual entry of data has been eliminated.

This project also included a transition to SAP Linear Asset Management and implementation of SAP’s new Geo Framework (GEF) for geo-enablement of gas transmission assets and work management.  This is believed to be the one of the first implementations of GEF (in production) for EAM.

Key Business Benefits:


  • Regulatory compliance for efficient tracking of critical gas transmission pipeline materials

  • Ability for operations personnel to track all maintenance and repairs performed on pipeline assets from an interactive map in SAP

  • Facilitates single point of entry for both GIS and SAP data

Standing Up a “One PG&E” Approach to Planning, Scheduling & Dispatching of Work

Across PG&E, different areas of the business ranging from gas to power generation are using a range of technology and varied business processes. The team set out to reduce the technology debt and create a “solution set” that all work would be visible to everyone from. Learning from the success of the internal PG&E mobility team, the Enterprise PS&D team adopted a business driven, technology enabled approach utilizing the same design thinking and agile methodology. Through this work PG&E has been able to align all affordability initiatives under one PS&D strategy and re-engineer all PS&D processes to achieve common, consistent processes. Join this session to hear how PG&E is using a green field approach in a new PM instance of S/4HANA and interface back to existing ECC system. This technology enablement, combined with completely re-engineered business processes, will deliver a streamlined approach for work management at PG&E.

Hydro One Continues to Expand Integrated Work Management with Mobile SAP/GIS Integration

Hydro One, Ontario’s largest electric utility, is continuing to expand their investment in integrated work management based on the early success of their major business transformation project, called Move to Mobile (M2M).  The M2M initiative included upgrades to major business systems including SAP, PCAD, Telematics, and GIS.  The most impactful and visible change was the addition of SAP’s Work Manager for distribution line crews.  The mobile solution includes robust GIS integration allowing field workers to see all notifications and GIS layers on a map, create new notification from the map, and take GIS data offline.  The integration of GIS into Work Manager is also transforming the way line crews capture information about assets they are putting in service.  Their previous process was paper-based and took 3-6 months to complete causing data divergences between SAP and GIS.  The new process allows line crews to visualize and edit designs on a map, with edits getting back to GIS for QA/QC in days not months.

Based on the success of the M2M project Hydro One is now implementing the Forestry Technology Enablement Project (FTEP). The objective of FTEP is to improve work management capabilities, processes, and mobility enablement for the Forestry crews by implementing an SAP integrated solution that is based on M2M but tailored to Forestry requirements. FTEP is part of a larger initiative to implement a new maintenance strategy and program called Optimal Cycle Protocol, transitioning from a 10 year to a 3-year maintenance cycle to reduce safety risks, improve reliability, reduce unit cost, and improve customer satisfaction

During this presentation Hydro One will share lessons learned and quantifiable benefits from the M2M project and explain how the success of M2M has led to the FTEP project.

Key Business Benefits:


  • Working Smarter - Viewing assets on the map enables field workers to see assets in their true location relative to connected assets and customer locations.  Crews avoid unnecessary trips to assets that don’t require maintenance and they can see other crew locations on the map for better coordination and mutual aid.

  • Better Information - GIS and SAP data is synchronized nightly and delivered via Critigen’s Geocache Manager™ as an offline cache to the mobile device, allowing workers to click on the map for timely asset information.  An enhanced “As-Built” editing tool allows workers to update electrical asset information during installation, resulting in better data governance, improved latency and safety.

  • Saving Time - With a single application for mapping and work, crews spend less time on the screen and more time installing and maintaining electric assets.  Office workers spend less time re-keying information from paper forms, with a 6-month reduction in processing time.

Advanced Analytics Journey to Speed Transformation of the Business

Entergy has created a strategic analytics roadmap, including developing an analytics organization, staffing, and implementing on-premise and cloud-based capabilities with an enterprise-wide focus (beyond traditional customer or AMI focus).  Entergy’s analytics platform utilizes widely-accepted and open-source tools and has scaled up quickly.  The analytics results to-date have been outstanding, and Entergy is continuing to implement new use cases.  Join this session to learn more about the history, approach and specific use cases now in progress.

All SAP for Cleco

Cleco is amidst major change with new parent of Macquire and huge generation acquisition of NRG Cajun.  With these opportunities, Cleco has started a HANA transformation led by replacing CIS, finance, supply chain and Enterprise Asset Management systems.  This successful project enables a host of other board of director initiatives and business value that will be shared as part of the presentation.

Key Business Benefits:


  • Improve customer satisfaction

  • Realize MA benefits

  • Lower total cost of ownership

CenterPoint Energy’s HANA-Readiness Journey with Quick Archiving Wins

CenterPoint Energy will share step-by-step how they developed a successful HANA ECC migration strategy & roadmap for success.  Explore details, tips & tricks and lessons learned while archiving 570 million records without impacting business transactions to gain immediate cost savings and leverage Native SAP & OpenText.

Key Business Benefits:


  • Steps to developing HANA business case with archiving wins

  • Tips that can be used to develop your own S/4HANA business case

  • How archiving lays the foundation for the journey to legal retention compliance

  • Leverage native SAP functionality with OpenText for a seamless database management solution and HANA-readiness

Why Successful AMI Projects Should Go Hand-in-Hand with Business Process Optimization & Automation

With the dynamic and competitive nature of the energy marketplace along with ever-increasing customer expectations, the modern utility must strive to deliver high levels of customer service while operating in an efficient manner through well thought out business processes and innovative tools.  AMI (Advanced Metering Infrastructure) is one of those tools. To fully harness the power of AMI, the utility must not look at an AMI implementation as just another metering project driven by a single silo of the organization.  AMI is impactful across the entire organization and the project must be inclusive of all business process areas such as Billing, Customer Service, Operations, and Engineering.  In this session we will discuss how to approach an AMI project, how to effectively leverage technology to optimize and automate business processes, and how one utility is not only delivering operational efficiency, but also outstanding customer service and employee satisfaction with their AMI implementation.

Key Business Benefits:


  • Automation of business processes

  • Increased operational efficiencies

  • Improved customer and employee satisfaction

Improving Environmental Health Means Curing Unhealthy Data

Protecting the environment is at the core of Yorkshire Water’s day-to-day business. From supplying customers with a reliable source of clean water, to treating waste water and returning it safely back to rivers and coasts, all of this is done with constant awareness of economic, social and environmental change and an evolving regulatory framework. To accomplish this commitment, Yorkshire needed to find a way to connect multiple systems with over one million data points in total and manage the quality, consistency and reliability of that data. Ensuring data accuracy is imperative to deliver on the promise to their customers to protect the environment they share. Yorkshire is leveraging SAP Master Data Governance and SAP MDG for EAM Extension by Utopia, along with SAP Asset Information Workbench.

Key Business Benefits:


  • Able to identify sources of inconsistent data and build new processes & rules to correct & maintain

  • Gain real-time insight into data maintenance to ensure regulatory compliance

  • Reduce EH&S risks by ensuring accurate master data, across multiple systems of record

S/4HANA Utilities for Customer Management

Learn about the simplified version of SAP CRM embedded into S/4HANA. Customer management, also known as S4CRM, provides the well-known web client user interface for energy and water customer service with over 40 ready to use standard processes. It runs on a harmonized data model in one consolidated system without the need for replication or middleware, which reduces the TCO. It is a path for three scenarios, either customers running CRM 7 today, or customers running an older version of IS-U CIC today, or new IS-U implementations looking for customer service options when going to S/4HANA.

Asset Analytics for Digital Utility

CenterPoint Energy implemented SAP Predictive Maintenance and Service (PdMS) to provide an end-to-end solution to the operations and engineering business. The PdMS platform is designed to provide more insight into the life cycle of CNP’s assets by analyzing various key attributes.  Multiple disparate data sources are consolidated resulting in easier analytical decision making and a focus on higher risk assets to optimize capital resources.  Repeatable, consistent and correct data gathering results in reduced data collection/correlation; increasing available time for analytics and decision making.  Adjustable algorithm constants allow for the fine-tuning of health scores as more understanding of the assets is gained over time, resulting in more accurate reporting and visualizations.  By visualizing characteristics of assets, multiple benefits have been realized including business process improvement opportunities and operational efficiencies.  URD loops were the first asset to be incorporated into the PdMS environment as it has provided valuable insight into the Cable Life Extension Program and where to best focus that capital investment.  CenterPoint Energy will continue to incorporate additional assets as the data and needs become apparent.

Key Business Benefits:


  • Asset Life Cycle development and PdMS product lead to identifying operational process improvements for URD

  • Benefitted with cost savings and efficiency to correlate data results and generate analytics to focus on making repeatable, consistent and correct decisions

  • The platform chosen is not limited by asset types or classes, and facilitates the utilization of condition based monitoring, maintenance and risk mitigation

Enabling Innovation in Gas Pipeline Monitoring Leveraging SAP Leonardo for AVANGRID

The energy transportation pipeline network of the United States consists of over 2.5 million miles of pipelines. That's enough to circle the earth about 100 times. Although it is the most efficient way known to transport, average annual cost of incidents over the last five years remain as high as $300 million. Today, by leveraging SAP Leonardo’s integrated platform, it is possible to reduce costs exponentially by applying predictive Machine Learning algorithms and efficient OT-IT (Operation and Information Technology) processes.

To lay a robust foundation on above roadmap, AVANGRID and Wipro have designed a unique self-learning decision support system to determine Pressure Alarm set-points which would not only predict but reduce false-positive alarms. This solution will also help prioritize attention to severity of leak and bring down overall remediation timeline by seamlessly integrating Historian, live weather conditions, seasonal thresholds, and SAP Work Order workflows, all on a geo-spatial dashboard with drill down capability.

Key Business Benefits:


  • Telemetry data on geospatial view with drill down capability to monitor alarms

  • Decision Support on Alarm-set points based on Machine Learning leveraging advanced TensorFlow® based algorithms

  • Automation of Plant Maintenance notification and platform to further OT/ IT Integration

Making the Leap: How SnoPUD Leverages HTAP & Dashboards for Data Driven Decisions

Learn how Snohomish County Public Utility District (SnoPUD) exposes actionable business insights and business critical performance metrics using a blend of BI platforms and Hybrid Transactional/Analytical Processing (HTAP).  Whether you’re developing or contemplating performance dashboards, cloud-based BI tools, virtual data models, or agile delivery this session provides ample food for thought on the development approach, user-interface considerations, and lessons learned with using BOBJ Webi, PowerBI and HANA, as well as some surprising business discoveries and unexpected benefits.

Key Business Benefits:


  • Deliver data to decision makers at the right time in the right format using the right interface

  • Enable exception detection and root-cause analysis (e.g identifying $12M out of balance issue)

  • Uncover answers and value even where you weren’t looking

Smart City Initiatives & Utility Engagement

This presentation will focus on the necessity of collaboration between communities and utilities to define methods to enable and deploy smart street / city technology.  Issues associated with energy consumption, facility and device options, as well as understanding the roles and responsibilities between the parties will be discussed.  Attendees will develop a broader understanding of how utility assets are managed, maintained and the necessary processes required to enable integration of smart devices on utility assets.

PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision to dramatically improve our interactions with customers across all digital channels and optimize our internal work and data management practices.  To achieve this vision, PSE established the Get to Zero program which spans five major sub-programs: Customer Engagement and Digital Experience, Billing and Payments, Integrated Work Management (IWM), Data Management, and Big Data Analytics.  We told you about our journey to date, including our quick wins that are already producing customer satisfaction and service level improvements.

 

This year, come see demos of, and hear about our major new GTZ releases, including:


  • Our new Web, Mobile and IVR digital channels and the delightful and consistent cross channel experience they will bring our customers

  • Our Digital Core Architecture which integrates on-prem SAP ECC, CRM and MCF with our cloud-based digital channels using a micro-services architecture and a wide variety of AWS services

  • Our Billing Performance Improvement project and how we reduced our billing exceptions (“EMMA”) cases 4th quartile to 1st quartile levels


GTZ Business Benefits/Objectives:

  • We will be so good at what we do, that we have all but eliminated the need for customers to call us

  • PSE will make and act on its commitments to our customers with confidence, and provide the same accurate information to them, no matter the channel

  • We will know who our customers are, anticipate their needs, and proactively inform them of things they care about through their preferred communications channel

Roundtable Discussions: PSE’s Customer Driven Digital Transformation Initiative

Last year you heard about PSE’s “Get to Zero” digital transformation journey and our vision to dramatically improve our interactions with customers across all digital channels and optimize our internal work and data management practices.  To achieve this vision, PSE established the Get to Zero program which spans five major sub-programs: Customer Engagement and Digital Experience, Billing and Payments, Integrated Work Management (IWM), Data Management, and Big Data Analytics.  We told you about our journey to date, including our quick wins that are already producing customer satisfaction and service level improvements.

This year, come see demos of, and hear about our major new GTZ releases, including:


  • Our new Web, Mobile and IVR digital channels and our integration approach leveraging AWS cloud, on-premise SAP and MCF, and micro-services

  • Our Data Governance and Master Data Management successes, including how we are using SAP Information Steward

  • PSE’s rollout of SAP Mobile Work Manager, including Click Scheduler and ESRI map viewer to our Meter Network Services group, and our plans to deployment plans for rest of our mobile workforce.


PSE’s Big Data Analytics journey to the Amazon cloud and how we are leveraging it to quickly analyze SAP and non-SAP data for key customer insights

Why Successful AMI Projects Should Go Hand-in-Hand with Business Process Optimization & Automation

With the dynamic and competitive nature of the energy marketplace along with ever-increasing customer expectations, the modern utility must strive to deliver high levels of customer service while operating in an efficient manner through well thought out business processes and innovative tools.  AMI (Advanced Metering Infrastructure) is one of those tools. To fully harness the power of AMI, the utility must not look at an AMI implementation as just another metering project driven by a single silo of the organization.  AMI is impactful across the entire organization and the project must be inclusive of all business process areas such as Billing, Customer Service, Operations, and Engineering.  In this session we will discuss how to approach an AMI project, how to effectively leverage technology to optimize and automate business processes, and how one utility is not only delivering operational efficiency, but also outstanding customer service and employee satisfaction with their AMI implementation.

Key Business Benefits:


  • Automation of business processes

  • Increased operational efficiencies

  • Improved customer and employee satisfaction

Customer Transformation Post Go Live: When Great Doesn’t Always Feel Great

DTE Energy had operational, functional and customer oriented/experience business challenges that led them to choose SAP and Accenture to help solve those challenges with a set of new technologies, processes and innovations.  The program led to many successes including a 360-degree view of our customers, enhanced customer service options across the meter-to-cash lifecycle and automation within customer marketing and analytics.  DTE Energy takes great pride in the stabilization efforts that enabled the organization to:  achieve critical call deflection goals (through enhanced digital capability), stabilize AHT/ASA within 45 days post go live, turn on collections via an expedited schedule, insource our call center staffing and re-start of the AMI roll out earlier than planned.  Near the 1-year post go live mark, however, the program stabilization and operations team did get behind in a couple of stabilization areas requiring a laser focused SWAT team (DTE, Accenture and SAP) approach to ensure that operational impacts were not broadly felt.  The session will review the DTE Energy journey how you can learn from their wins and our misses.

Key Business Benefits:


  • Outperformed corporate targets on AHT, ASAand call deflection within the same year as go live

  • Improved self-service and other digitally enabled customer functions

  • Simplified rate/price changes and reduced time to value for other system/process enhancements

Enabling SAP ISU for Smart City Initiatives

The trend of all the light manufactures moving away from the traditional lights to LED lights triggered the potential to save operational cost by nearly 30% and made a compelling reason to deploy the new industry standard of LED lights. Additionally, the prospects of leveraging and extending the already existing smart meter mesh network to manage LED lights made it more attractive to move towards implementing SMART LED lights.

Itron’s Street Light Vision product offered various features to enable and control the LED lights and was easily integrated with the existing SAP ISU system at Oklahoma Gas and Electric. This helped stream line work order process and automate existing business processes like remote disconnect/reconnect, maintenance order creation for lights based on specific events. In addition, the SL.V’s interface was be used by call center agents to identify non-working lights accurately.

Key Business Benefits:


  • Reduce operation cost by 30%

  • Increase operational efficiencies

  • Ability to track assets in the field more efficiently

CenterPoint Energy’s HANA-Readiness Journey with Quick Archiving Wins

CenterPoint Energy will share step-by-step how they developed a successful HANA ECC migration strategy & roadmap for success.  Explore details, tips & tricks and lessons learned while archiving 570 million records without impacting business transactions to gain immediate cost savings and leverage Native SAP & OpenText.

Key Business Benefits:


  • Steps to developing HANA business case with archiving wins

  • Tips that can be used to develop your own S/4HANA business case

  • How archiving lays the foundation for the journey to legal retention compliance

  • Leverage native SAP functionality with OpenText for a seamless database management solution and HANA-readiness

First-Ever C/4HANA Integration with IS-U via SAP Cloud Platform

The Navajo Tribal Utility Authority (NTUA) had a mandate to implement a new call center to increase operational efficiency and improve customer satisfaction across its 27,000 square mile territory.

In April 2017, NTUA made a cutting-edge choice: rather than implement an on-premises CRM that would further stretch its IT resources, the call center would use SAP C/4HANA connected to the utility’s on-prem ECC 6.0/IS-U system via SAP Cloud Platform middleware. Nine months after kickoff, NTUA became the first utility in the U.S. to put such a system into production.

This session will showcase how utilities can benefit from C/4HANA even before upgrading to S/4HANA, and present NTUA’s business case for selecting C/4HANA; key lessons learned from the implementation and subsequent upgrade cycles; and results since the January 2018 go-live. NTUA’s HANA-powered, cloud-based CRM now tracks customer interactions in detail, improves responsiveness to payment inquiries, reduces the chance of unnecessary shut-offs, and establishes a mobile-ready foundation for field technicians—all while leveraging NTUA’s existing SAP ERP.

Key Business Benefits:


  • Supported new call center with a modern, feature-rich CRM to improve customer satisfaction

  • Provided customer-facing team members with a great UX — anywhere, on any device

  • Established an infrastructure to standardize customer service practices across headquarters and district locations

Improving Environmental Health Means Curing Unhealthy Data

Protecting the environment is at the core of Yorkshire Water’s day-to-day business. From supplying customers with a reliable source of clean water, to treating waste water and returning it safely back to rivers and coasts, all of this is done with constant awareness of economic, social and environmental change and an evolving regulatory framework. To accomplish this commitment, Yorkshire needed to find a way to connect multiple systems with over one million data points in total and manage the quality, consistency and reliability of that data. Ensuring data accuracy is imperative to deliver on the promise to their customers to protect the environment they share. Yorkshire is leveraging SAP Master Data Governance and SAP MDG for EAM Extension by Utopia, along with SAP Asset Information Workbench.

Key Business Benefits:


  • Able to identify sources of inconsistent data and build new processes & rules to correct & maintain

  • Gain real-time insight into data maintenance to ensure regulatory compliance

  • Reduce EH&S risks by ensuring accurate master data, across multiple systems of record

Transforming Customer Service with SAP Cloud for Customer

Southern California Edison (SCE) will be the first large utility in North America to go live with Cloud for Customer part of SAP’s C/4 HANA Service Suite. Unlike traditional ECC or CRM, the Hybris roadmap is rapidly evolving and being influenced by the collective requirements of the utility industry. SCE will discuss its experience in this journey to prepare utilities for the new paradigm that involves – release planning, quarterly updates, regression testing and SAP support.

Key Business Benefits:


  • Take advantage of the latest investments being made in SAP’s road map with quarterly release of new feature sets

  • Streamlined integration with third-party systems

  • Intuitive user experience and navigation capabilities

Panel Discussion: Improving Digital Customer Engagement by Empowering Customers

The accelerated advent of technologies and a digitally-connected world have transformed the marketplace and consumer dynamics. Today customers’ expectations are not just limited to the traditional transaction of service and payments, but go beyond to convenience, education, empowerment, and digital customer experience. Hear how three different utilities – UGI, Oklahoma Gas & Electric & Fairfax Water deployed Smart Energy Water (SEW’s) Smart Customer Mobile (SCM®), a self-service platform integrated with SAP Cloud Platform, to address a range of customer needs from consumption patterns to service outage notifications and from account management to bill payments. Panelists will discuss how they are able to connect with customers through real time engagement through digital web and mobile platforms.

Year of Progress: Exploring Strategy, Results & Lessons Learned from Central Maine Power’s CIS Transformation

Regulatory shifts, micro-generation issues, growing customer expectations, and the influence of social media have driven the need for big changes at Central Maine Power Company, Maine’s largest electric utility. Moving aggressively with SAP technology last year, Central Maine Power undertook an ambitious program to become a more forward-thinking, customer-centric utility. The vision? To deliver new efficiencies and a new level of customer satisfaction by rapidly providing reliable outage information, accelerating service order response, and improving self-service options—while also reinventing customer care operations and increasing billing accuracy. Find out how Central Maine Power—one year into its transformation—is seeing new results and new value. Join us to learn what it took to replace a 25-year-old CIS system with SAP Customer Relationship and Billing (CR&B) and integrate it with AMI infrastructure. Discussion will provide insights on lessons learned as well as specific back-office and customer-facing benefits achieved.

Key Business Benefits:


  • Improved meter to cash business processes that enables business agility in the ability to quickly adjust to regulatory needs and growing customer needs

  • Increase efficiencies through improved billing functionality, automate complex billing, business process automation and standardization

  • SAP CR&B platform helped CMP to provide more value and enhance customer experience by delivering more personable and comprehensive customer experience.

ASUG Jumpstart – Utility Special Interest Group Meeting – Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group meeting hosted by ASUG. Jumpstart your SAP for Utilities conference experience by joining us for this special session. Following this meeting please join us for the SAP for Utilities opening reception.

In addition to networking with your peers, You will…


  • Gain insights into SAP’s current Utility strategies and start shaping your Intelligent Energy Enterprise

  • Hear about recent SAP Utility industry developments defined by you (SAP Utility customers/ASUG)

  • Engage in SAP’s industry “Next Practices” and share your thoughts on several new digitally enabled business processes

  • Get a conference preview and quick start to make the most out of your conference experience

  • Opportunity to network with industry peers and SAP SMEs

ASUG Jumpstart – Utility Special Interest Group Meeting – Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group meeting hosted by ASUG. Jumpstart your SAP for Utilities conference experience by joining us for this special session. Following this meeting please join us for the SAP for Utilities opening reception.

In addition to networking with your peers, You will…


  • Gain insights into SAP’s current Utility strategies and start shaping your Intelligent Energy Enterprise

  • Hear about recent SAP Utility industry developments defined by you (SAP Utility customers/ASUG)

  • Engage in SAP’s industry “Next Practices” and share your thoughts on several new digitally enabled business processes

  • Get a conference preview and quick start to make the most out of your conference experience

  • Opportunity to network with industry peers and SAP SMEs

ASUG Jumpstart – Utility Special Interest Group Meeting – Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group meeting hosted by ASUG. Jumpstart your SAP for Utilities conference experience by joining us for this special session. Following this meeting please join us for the SAP for Utilities opening reception.

In addition to networking with your peers, You will…


  • Gain insights into SAP’s current Utility strategies and start shaping your Intelligent Energy Enterprise

  • Hear about recent SAP Utility industry developments defined by you (SAP Utility customers/ASUG)

  • Engage in SAP’s industry “Next Practices” and share your thoughts on several new digitally enabled business processes

  • Get a conference preview and quick start to make the most out of your conference experience

  • Opportunity to network with industry peers and SAP SMEs

ASUG Jumpstart – Utility Special Interest Group Meeting – Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group meeting hosted by ASUG. Jumpstart your SAP for Utilities conference experience by joining us for this special session. Following this meeting please join us for the SAP for Utilities opening reception.

In addition to networking with your peers, You will…


  • Gain insights into SAP’s current Utility strategies and start shaping your Intelligent Energy Enterprise

  • Hear about recent SAP Utility industry developments defined by you (SAP Utility customers/ASUG)

  • Engage in SAP’s industry “Next Practices” and share your thoughts on several new digitally enabled business processes

  • Get a conference preview and quick start to make the most out of your conference experience

  • Opportunity to network with industry peers and SAP SMEs

ASUG Jumpstart – Utility Special Interest Group Meeting – Learn, Share, Network with Your Peers

All attendees of SAP for Utilities are invited to a special Utility Special Interest Group meeting hosted by ASUG. Jumpstart your SAP for Utilities conference experience by joining us for this special session. Following this meeting please join us for the SAP for Utilities opening reception.

In addition to networking with your peers, You will…


  • Gain insights into SAP’s current Utility strategies and start shaping your Intelligent Energy Enterprise

  • Hear about recent SAP Utility industry developments defined by you (SAP Utility customers/ASUG)

  • Engage in SAP’s industry “Next Practices” and share your thoughts on several new digitally enabled business processes

  • Get a conference preview and quick start to make the most out of your conference experience

  • Opportunity to network with industry peers and SAP SMEs

Enabling Innovation in Gas Pipeline Monitoring Leveraging SAP Leonardo for AVANGRID

The energy transportation pipeline network of the United States consists of over 2.5 million miles of pipelines. That's enough to circle the earth about 100 times. Although it is the most efficient way known to transport, average annual cost of incidents over the last five years remain as high as $300 million. Today, by leveraging SAP Leonardo’s integrated platform, it is possible to reduce costs exponentially by applying predictive Machine Learning algorithms and efficient OT-IT (Operation and Information Technology) processes.

To lay a robust foundation on above roadmap, AVANGRID and Wipro have designed a unique self-learning decision support system to determine Pressure Alarm set-points which would not only predict but reduce false-positive alarms. This solution will also help prioritize attention to severity of leak and bring down overall remediation timeline by seamlessly integrating Historian, live weather conditions, seasonal thresholds, and SAP Work Order workflows, all on a geo-spatial dashboard with drill down capability.

Key Business Benefits:


  • Telemetry data on geospatial view with drill down capability to monitor alarms

  • Decision Support on Alarm-set points based on Machine Learning leveraging advanced TensorFlow® based algorithms

  • Automation of Plant Maintenance notification and platform to further OT/ IT Integration

The Perfect Plant: The Future of SAP Plant Maintenance in the New Paradigm of IOT & AI

The future is now! The advents of IOT and AI are increasingly transforming plant management processes. In this session, we give our two cents on what this means for today's plants and how this technological revolution can help us find new ways to reduce costs, improve safety, increase efficiency, optimize workflows and drastically reduce downtime.