“I’ve worked with a lot of utilities,” explained Jerry Cavalieri, CEO of consulting firm HPC America, “and it’s rare to have as many branches as the Navajo Tribal Utility Authority (NTUA) has.” The nonprofit entity serves 50,000 customers across the 27,000-square-mile Navajo Nation with electric, gas, water, wastewater, telecom, and solar offerings. “The ERP has to serve multiple utilities, each with different requirements from billing to work management,” Cavalieri said. “The NTUA has managed that complexity with a relatively small staff for years.”
Disruptive business models have quickly become the “new normal” in the utility space. Just a few of the forces shaping today’s energy landscape: customers playing a more active role in how they consume and manage their energy, advancing digital technologies risk leaving some companies behind, and data and analytics helping to form actionable insights. Utility organizations must digitize their business processes to succeed.
After extensive research and intricate vetting with the help of an expert panel, the SAP for Utilities team uncovered leading success stories and insights to unlock solutions to these major industry challenges. Here’s a look at the innovation occurring within the utility industry from the perspective of the practitioners who live and breathe the business on a day-to-day basis.